The Chaseley Trust

South Cliff, Eastbourne BN20 7JH
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9.8 43 Reviews
  • The Chaseley Trust, Eastbourne
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Care Provided by The Chaseley Trust

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The Chaseley Trust do not operate on a flat room fee system; each fee is set based on individual level and type of clinical support required.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Chaseley Trust

Person in Charge

  • Andy Burt (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (55)

Visiting

  • Visiting times are flexible, but please liaise with reception about this if unsure

Parking

  • Some on site free visitor parking, up to 4 hours on the seafront roads and side streets offer no restriction to parking times

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The Chaseley Trust Reviews (43)

9.8

The Chaseley Trust has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years.
Over all time The Chaseley Trust has 43 reviews.

Overall Experience
  • 35
  • 8
  • 0
  • 0
  • 0
Date Published
  • 43
  • 1
  • 6
  • 13
  • 30
Reviewer Connection to The Chaseley Trust
  • 10
  • 7
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Kay W (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit and I have already booked another week in April. My room had a sea view but no en-suite facilities. Carers, nurses and all other staff very capable and friendly. Nothing was too much trouble. The food was excellent and plenty of choices. Dining room overlooked the sea and just like a
restaurant, not an institution. Lots of activities - quizzes, games, puzzles, pottery, painting and more. Something to do all the time. I did not experience pet pals but would like to but some residents had a dog or birds in their rooms. Thoroughly enjoyable week for me and a respite for my husband.
Reply from Lesley Standing, Operations Manager at The Chaseley Trust
We are very pleased to see that this short stay had such a positive outcome for both you and your husband and we look forward to seeing you again in the near future for another stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alfie P (Resident) assisted by family/friend published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the management need to change for it to be better. The staff in Activate Gym are very good and they helped me put on weight after I lost it at the hospital. Physio department is also good and helped me a lot. Ground floor staff are also good.
Reply from Lesley Standing, Operations Manager at The Chaseley Trust
We are sorry to hear this resident's views about the management in the home, however pleased to see that they have then marked other areas as excellent within the home which we feel may be an…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L O (Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very enjoyable, staff very qualified, I have my confidence back!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for The Chaseley Trust is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for The Chaseley Trust is calculated as follows: ( (126 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chaseley Trust is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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