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The Chaseley Trust has a Review Score of 9.8 (9.806) out of 10, based on 12 reviews in the last 2 years. Over all time The Chaseley Trust has 42 reviews.
Review from Alfie P (Resident) assisted by family/friend published on 29 December 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Lesley Standing, Operations Manager at The Chaseley Trust
We are sorry to hear this resident's views about the management in the home, however pleased to see that they have then marked other areas as excellent within the home which we feel may be an indication that perhaps this relates their scoring to isolated decisions that have had to be made that they might not have liked.
The last year has seen substantial change and development within the home as the service has continued to grow, bringing with it at times difficult decisions that some residents may not have liked but were necessary to keep the Home open. Residents are able to attend the regular monthly forums held by the management team to provide two-way feedback with all residents on general issues within the home. We will highlight these forums to this resident as they have yet to attend any which if they do in the future this might help their awareness of what is going on in the wider home and why sometimes we cannot always assist with individual requests.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L O (Resident) published on 13 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.806) out of 10 for The Chaseley Trust is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.806 for The Chaseley Trust is calculated as follows: ( (114 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 139 Ratings = 4.806
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Chaseley Trust is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2024
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