Heatherdene Nursing Home

30 The Highlands, Bexhill-on-Sea TN39 5HL
Review Us
9.9 74 Reviews
  • Heatherdene Nursing Home, Bexhill-on-Sea
Heatherdene Nursing Home is a large Edwardian house located in a quiet residential area of Bexhill-on-Sea on the South Coast.

24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an accessible garden. The garden is well maintained with lawn and flowers and a patio area.

The home's catering staff use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

The company believes everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Heatherdene Nursing Home please contact the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1200 – £1300
  • Self-Funded Nursing Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1299

Fee includes
•   Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
•   24 hour care and attention (on a non exclusive basis)
•   Heating and lighting.
•   Use of the common areas of the home, such as, lounge, dining room.
•   Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.

These prices are only a guideline, please contact Heatherdene Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Beena George (Registered Nursing Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restriction with visiting

Parking

  • Car park available

Heatherdene Nursing Home Reviews (74)

9.9

Heatherdene Nursing Home has a Review Score of 9.9 (9.899) out of 10, based on 22 reviews in the last 2 years.
Over all time Heatherdene Nursing Home has 74 reviews.

Overall Experience
  • 67
  • 7
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Date Published
  • 74
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Reviewer Connection to Heatherdene Nursing Home
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Total of 74, showing 1-20
Review from Angela H (Stepdaughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather has now been at Heatherdene Nursing Home for just over 3 years. The care and consideration he has received has always been very good. We are always made to feel welcome when we visit and the staff are very friendly and communicative.
It is a very well run nursing home. A big thank you
to all staff.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you, for your lovely review. It is a pleasure to care for you stepfather and always to see you.

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Review from L H (Stepdaughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot emphasise strongly enough how kind and generous the care for my loved one was in Heatherdene Nursing Home. At all times, he was treated with dignity and compassion and staff chatted to him about his interests and life outside Heatherdene. When the end came as we knew it would, his care was
excemplary and your wonderful staff were sensitive, kind and professional as always.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. It was a pleasure to know and care for your stepfather.

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Review from J W (Wife of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was cared for at Heatherdene for almost 3 years. I visited daily but on the rare occasions when I couldn't be with him knowing he was in their care gave so much peace of mind. Their kindness and support, to me also, was so very much appreciated.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. We were glad to be able to care for your husband.

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Review from Susan T (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so relieved to have found Heatherdene for my mother. From my very very visit, Heatherdene has always been a welcoming and friendly place. The staff are clearly very caring and know all the residents extremely well. My mother is receiving outstanding care there and has improved significantly since
arriving 18 months ago. She enjoys being brought into the lounge every day and the stimulation she receives through both staff and resident interactions plus the daily activities has really added to her quality of life. I would highly recommend Heatherdene to anyone looking for a supportive and caring home.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it is a pleasure to care for your mum and welcome you on your visits.

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Review from Jackie H (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Heatherdene for 7 years until she recently passed away. The love, care and respect she was given by all staff in this time was second to none. My utmost thanks go to all concerned, especially in the last days of her life when they cared for me as much as for Mum.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such lovely review. We were glad to be able to care for your mum.

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Review from C M (Friend of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has received wonderful care for the last 4 years at Heatherdene Nursing Home. The staff gave her excellent care, they treated her with dignity and were so kind and friendly. They also supported me when I needed it.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, we were glad to be able to care for you friend.

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Review from Marc E (Son of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank Heatherdene enough for the outstanding care my mother received during her end of life care. I would thoroughly recommend Heatherdene to anyone looking for a nursing home.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, we were glad to be able to care for you mother.

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Review from Kim E (Daughter-in-law of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Heatherdene in 2019 so was no question of doubt that mother in law would receive excellent care in the best nursing home in Bexhill-On-Sea. The staff are considerate, caring and fantastic at all times. Nothing is too much trouble and there was no other place we would of chosen for her
end of life care. We cant thank Heatherdene enough.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for you lovely review. We were glad to be able to care for your mother and your mother in law.

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Review from Barry M (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Heatherdene in January 2025 with complex medical needs, leading to palliative care and an end of life pathway. The home and the staff were always caring and professional with a number of calls to me or my sister if there were concerns about mums condition. The home were able to deal
successfully with pain management and were able to keep her comfortable right through until her passing in March 2025.
To all the staff at Heatherdene - keep up the good work, it is appreciated!
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your review, we were glad to be able care for you mum and keep her comfortable.

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Review from Gillian M (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are very satisfied with the care my husband received. I visited him every day, could spend as much time as I wished with him and he seemed content. It is a good community with a range of activities each week which help to keep the residents minds alert, with quizzes, general knowledge,
physical exercise, which visitors could join in. They always made an effort to get my husband up and into the day room and dining room. The food was excellent. When he died I was treated with care and compassion.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. We were glad to be able to care for your husband and welcome you on your visits.

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Review from R C (Friend of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friend of mine was admitted to Heatherdene last year. She was in very poor health and unable to swallow solid food. Since then the outstanding care and attention she has received have transformed her life. She now eats well, takes part in daily activities and every time I visit tells me how happy
and comfortable she is at Heatherdene. This home is clearly well managed with professional, friendly, caring, staff. I am very confident about the care my friend receives.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, it is a pleasure to care for your friend and to welcome you when you visit.

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Review from Linda O (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursing home where the staff are highly professional, caring, attentive to the wishes of the residents and their families. Beautiful building, nice rooms where residents can bring in personal items to make them feel more at 'home', immaculately clean. The meals are very good with a wide variety
of dishes. The activities are wonderful - bingo, sing along, quizzes, films, etc., all run by such a dedicated person who brings such energy, compassion and happiness to these communal sessions.
We could not have hoped for a better place for my Mum to be. We are truly grateful to the staff and the Management there.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. It is a privilege to care for your mum and a pleasure to see you on your visits.

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Review from D M (Brother of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are pleasant, visiting my brother 3 times weekly. If I need care, this will be my first choice. This is the best home I have been to, his care needs are excellent, always clean and this is how a place for care should be.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It is a pleasure to care for your brother and welcome you when you visit.

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Review from D P (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was a resident at Heatherdene Nursing Home for ten months. The level of care she was given was outstanding. Heatherdene is an immaculate home with caring staff. There is a daily well thought out entertainment plan and the meals served are of the highest quality. I am grateful and comforted
by the fact that my mother spent her final months at Heatherdene Nursing Home and cannot sing its praises enough.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to know and care for your mum.

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Review from Lorraine H (Relative of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's aunt moved into Heatherdene about 3 months ago. We reside in Ireland and we recently travelled over to visit her. We were so happy to see how well she looked. The care she has received is exemplary. The care home is spotlessly clean and the staff are kind, welcoming and so professional.
We cannot speak highly enough of them all. My husband's aunt is in good hands and we look forward to many more visits to see her.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was lovely to meet you all. It is a pleasure to look after you aunt and I am glad you are happy with her care.

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Review from Jean T (Wife of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were fantastic, very caring and considerate. They could not have done more for my husband while he was in there. He was kept comfortable and very clean while he was there. They showed great compassion at all times.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you, Jean, for your lovely review. It was a pleasure to look after your husband and to get to know you.

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Review from S R (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wasn't the easiest person to help after the bleed on the brain. But with their care and kindness, she settled down.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review, we were all very fond of you mum.

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Review from Mike P (Son of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent though a wider variety of appropriate activities would be welcomed.
Staff are all wonderful, friendly and caring - cannot be faulted.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review. We will discuss your comments with our activities co-ordinators.

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Review from E L (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heatherdene is a lovely nursing home. The staff are kind and patient and the rooms are spotless.
It would be lovely if there were a greater variety of activities to keep the residents occupied.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. We discussed new activities at our resident meeting yesterday and will be exploring the suggestions put forward.

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Review from Ashley M (Son of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Heatherdene for the past 2 years until she passed away, she suffered from a severe disability and mild dementia she was largely bed-bound and required full care.
In every way, the home has been exemplary. The staff were always professional, welcoming with a warm smile and
willing to have a quick chat if required, they looked after us almost as much as they looked after Mum. We were always informed of any changes in Mum's condition or management.
My mum's room was always fresh, clean and tidy, as was my mum with her hair always clean and brushed, nails varnished.
I could tell that Mum had been involved in many of the activities in the home - even bed-bound as she was. She was even given a small computer tablet to hear the bingo numbers when they played!
I can not praise Heatherdene enough for everything they did for my mum.
Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you so much for the lovely review. It was a privilege to care for your mum.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Heatherdene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Heatherdene Nursing Home is calculated as follows: ( (232 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 257 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heatherdene Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Beena

Beena George

Job Title: Registered Manager Joined: 2002

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.

Frequently Asked Questions about Heatherdene Nursing Home

What types of Care is Heatherdene Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heatherdene Nursing Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heatherdene Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Heatherdene Nursing Home to the centre of Bexhill-on-Sea?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdene Nursing Home to verify any information. View our terms and conditions. Heatherdene Nursing Home has an Enhanced Service - more info.