Heatherdene Nursing Home

30 The Highlands, Bexhill-on-Sea TN39 5HL
Review Us
9.9 74 Reviews
  • Heatherdene Nursing Home, Bexhill-on-Sea
Heatherdene Nursing Home is a large Edwardian house located in a quiet residential area of Bexhill-on-Sea on the South Coast.

24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an accessible garden. The garden is well maintained with lawn and flowers and a patio area.

The home's catering staff use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

The company believes everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Heatherdene Nursing Home please contact the home.

Show Heatherdene Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1200 – £1300
  • Self-Funded Nursing Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1299

Fee includes
•   Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
•   24 hour care and attention (on a non exclusive basis)
•   Heating and lighting.
•   Use of the common areas of the home, such as, lounge, dining room.
•   Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.

These prices are only a guideline, please contact Heatherdene Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Beena George (Registered Nursing Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restriction with visiting

Parking

  • Car park available

Heatherdene Nursing Home Reviews (74)

Total of 74, showing 61-74
9.9

Heatherdene Nursing Home has a Review Score of 9.9 (9.903) out of 10, based on 23 reviews in the last 2 years. Over all time Heatherdene Nursing Home has 74 reviews.

Overall Experience

  • 67
  • 7
  • 0
  • 0
  • 0

Date Published

74
11
16
23
51

Review from Philip G (Brother of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family really appreciated the care and attention that our relative was given during the last few weeks of her life at Heatherdene. Although she was not there for very long before she died, we know that she was happy during her stay. Throughout her time at Heatherdene, she was treated with dignity,
compassion and understanding. She genuinely liked the staff and appreciated the help and care they gave her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny (Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was very well looked after in Heatherdene. The staff were very friendly and efficient. I am grateful for all they care given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased to be able to secure my mother’s transfer from hospital to the Heatherdene Nursing Home for the last few days of her life. All the staff were caring and sympathetic and gave Mum every support possible during that time. The room was clean and comfortable and had a lovely view over
the garden, which Mum -a keen gardener - much appreciated. The open visiting hours and the privacy of a private room meant that it was possible for members of the family to visit and sit with Mum whenever best suited them. The care provided was of an excellent standard. The staff had time to sit with Mum and encourage her to eat and drink, and they ensured that her final days were comfortable and pain-free. Mum was not in a position to take advantage of the activities and wider facilities, eg the lounge and library, but they seemed very comfortable and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N K (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Heatherdene for a couple of months before she sadly passed away but in the time she was a resident our family were extremely grateful for the care and attention she received, both from management and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Heatherdene for nearly 4 years. He was treated with love, care and dignity all the time and the staff were very kind to me. I cannot commend this care home highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard R (Power of Attorney of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Heatherdene has been brief but I cannot fault the staff or the premises, both of which were excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen F (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I seem to have been consistent with giving an overall excellent rating I would just like to say that on behalf of my family, I cannot praise and appreciate enough the care that my father has received during his long stay (approx. 5 years) and we would certainly have no hesitation in recommending
this Home.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

It’s lovely to receive such positive feedback. We’re happy that we could provide the right care and support to your Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family are so grateful for the excellent care our mum received during the time she was at Heatherdene. Mum went into hospital for a short while and then returned for end of life care, until her death. Every single member of staff we encountered was lovely and dedicated to making Mum's life
peaceful until the end. Thank you. The cleanliness was outstanding.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review. We are happy that we could offer help and support at such a difficult time for your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim E (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heatherdene is a well managed nursing home with a manager who is always willing to lend a hand if short staffed. The staff were all kind and caring to my mother during her stay.
My mother was left in bed until late morning, so missed the hour of activities in the morning.
Afternoons never had activities.
The lounge was quiet and then residents were taken to bed at 2ish. My mother was left with one to one, who didn't understand her needs.
It was a clean pleasant atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katharine (Daughter of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Heatherden just over ten weeks for end of life care before she sadly passed away in her sleep.
I cannot compliment the staff enough on the care and dignity given to my mother. The manager and staff were always approachable on an update on her.
Heatherdene is a warm, welcoming and clean
environment with every effort being made to involve families of it's residents.
I couldn’t have chosen a better home for my mum’s last weeks with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet T (Wife of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband was in Heatherdene Nursing Home care for 3 months, he was well looked after by the Manager and staff which enabled me not to worry about him as I knew he was in excellent hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette C (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful Mum needed respite care and Heatherdene Nursing Home was where she was placed. She has Alzheimer's and after a health issue was unable to walk. The first thing you notice is the lovely fresh smell and the smiling faces of the team of nurses and caring team. Mum was well looked after,
she always looked immaculate, clean, and cared for. Her room was lovely and all her clothing placed neatly in the wardrobe. You could tell just how much the team here at Heatherdene cared, by the way they spoke to residents and their well-being was always forefront of their plans. Due to some medical issues, Heatherdene made sure that they contacted the doctors and sorted the issue immediately. As a very close family, we found this home absolutely perfect, no complaints just praise. When Mum came home she was given a great send off by the team who had grown very fond of her and treated her like their own. I would never hesitate in using this home again. It really is perfect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter-in-law of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be impressed by the level of care provided to the residents at Heatherdene. The manager and staff have worked hard to make improvements since the last inspection in 2016 and should be proud to have received 'good' in all areas this time. The dining experience is so much better and I feel
that people enjoy their food much more when sitting with others at a table. The activity coordinator has made a big difference to the entertainment provided with bingo and bowling now firm favourites with my mother in law! The manager has maintained a stable staff team which makes such a difference to the care of the residents who are able to build positive relationships with consistent staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie F (Wife of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been at Heatherdene for over 2 years and it was the best choice I could have made in choosing this home. Right from the beginning he settled in and said that it was a "home away from home". This is all down to the Manger and her team. They go out of their way to ensure that my husband's
needs whether medically or personal are met. Everyone is treated with extreme respect and dignity and they make the individual resident feel that they are important. Any concerns that I may have are dealt with care and compassion and resolved quickly. The atmosphere within the home itself as soon as you walk in the door is one of homely friendliness which carries on with whoever you meet. It's like being one big family. Special events such as Christmas, Easter, individual Birthdays and even Chinese New Year are celebrated with the involvement of all residents and staff. Families of the residents are always made to feel extremely welcome at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Heatherdene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Heatherdene Nursing Home is calculated as follows: ( (244 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 269 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdene Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Beena

Beena George

Job Title: Registered Manager

Joined: 2002

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdene Nursing Home to verify any information. View our terms and conditions. Heatherdene Nursing Home has an Enhanced Service - more info.