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24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.
Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an...
Care Provided by Heatherdene Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
• Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
• 24 hour care and attention (on a non exclusive basis)
• Heating and lighting.
• Use of the common areas of the home, such as, lounge, dining room.
• Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.
The price(s) shown are provided by the care home. Contact Heatherdene Nursing Home for full pricing details and T&Cs.
Contact Heatherdene Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Southcare Homes
- Private Owned
Person in charge
- Beena George (Registered Nursing Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
Visiting
- No restriction with visiting
Parking
- Car park available
Heatherdene Nursing Home Reviews (86)
Heatherdene Nursing Home has a Review Score of 9.9 (9.874) out of 10, based on 30 reviews in the last 2 years.
Over all time Heatherdene Nursing Home has 86 reviews.
I cannot thank the manager and all the staff at Heatherdene Nursing Home enough for the care and support they gave to my mum during her time there, especially during her last few days. Having lived there for over eight years there had been changes but the same excellent service was always there. Nothing was too much, I was always kept advised on changing circumstances which was very much appreciated. Despite her dementia, I know she really did appreciate all their help although sometimes did not show it. Its been a hard year for you all and you have done so well, take care and stay safe.
Thank you for your kind words and all your support over the past 8 years, it is much appreciated. Your mum is very much missed - she was a big part of all of our lives at Heatherdene.
Hard to write as I was unable to visit my friend due to my age and the distance. Much impressed by the receptionist during conversations on the telephone. My ratings are therefore only my gut feeling.
Lockdown has been extremely difficult for us all, however being able to chat to my friend via Skype has been helpful.
My friend has told me that the carers who look after her are very nice. My friend is calm and relaxed. I could not ask for more as I would be unable to offer her this level of care and support.
Thank you for the lovely words. Lockdown has been hard on all of us, but it's been a real privilege to care for your friend and to be able to help all of our residents reach out and keep in touch with their loved ones virtually. Thank you for sharing your thoughts we shall let our carers know. You have given all of us here at Heatherdene a boost to keep going. Thank you.
Excellent.
We immediately felt the warmth and patience from the Manager and staff there.
When you walk in it feels like a family home, smells and looks very clean.
The Manager and staff have been so kind to my sister, who gets very upset and frustrated at not being able to walk, talk and move her right arm, following a massive stroke.
We really believe we have done our best for my sister by placing her in this small and personal nursing home.
The moment you enter it has a lovely atmosphere and homely feel. The staff are so caring and friendly. Cleanliness is excellent. Food is superb. I would recommend this nursing home to anyone.
The care provided is exceptional and we as a family are happy with the care mum receives, safe in the knowledge that she is safe and well looked after and her needs are met.
My husband has been here for a few weeks and I’m very happy with his care, his room, the food and drink provided. The manager is superb, efficient, kind and very hands-on. This is so important. She also has a very good relationship with the staff. My husband is toileted often and kept clean and presentable. His room is kept clean and presentable. If I have any questions or queries, they are dealt with speedily. All in all, I’m very, very happy.
Heatherdene is a lovely small home. The staff are friendly and efficient. I feel that my mother is well looked after. The home is very clean, with no odours. Christmas was lovely and fun for residents, as well as family. I couldn't rate this home more highly!
The manager and staff are very welcoming and will help with any questions you have. My husband is well cared for even though been there a short time.
She regarded all the staff and carers as friends, but they also retained their professionalism at all times.
Heatherdene has been fantastic in all they've done for my mother over the past few months. The staff are without exception, brilliant, and seem to really care about the residents doing everything possible to make them comfortable and happy. As visitors, my father and I were made to feel very welcome and it really felt more like walking into a big family home than a nursing home. The manager and her team are wonderful and I wouldn't hesitate to recommend Heatherdene.
I and my family really appreciated the care and attention that our relative was given during the last few weeks of her life at Heatherdene. Although she was not there for very long before she died, we know that she was happy during her stay. Throughout her time at Heatherdene, she was treated with dignity, compassion and understanding. She genuinely liked the staff and appreciated the help and care they gave her.
My cousin was very well looked after in Heatherdene. The staff were very friendly and efficient. I am grateful for all they care given.
We were very pleased to be able to secure my mother’s transfer from hospital to the Heatherdene Nursing Home for the last few days of her life. All the staff were caring and sympathetic and gave Mum every support possible during that time. The room was clean and comfortable and had a lovely view over the garden, which Mum -a keen gardener - much appreciated. The open visiting hours and the privacy of a private room meant that it was possible for members of the family to visit and sit with Mum whenever best suited them. The care provided was of an excellent standard. The staff had time to sit with Mum and encourage her to eat and drink, and they ensured that her final days were comfortable and pain-free. Mum was not in a position to take advantage of the activities and wider facilities, eg the lounge and library, but they seemed very comfortable and welcoming.
My mother was only at Heatherdene for a couple of months before she sadly passed away but in the time she was a resident our family were extremely grateful for the care and attention she received, both from management and staff.
My husband was a resident in Heatherdene for nearly 4 years. He was treated with love, care and dignity all the time and the staff were very kind to me. I cannot commend this care home highly enough.
My experience of Heatherdene has been brief but I cannot fault the staff or the premises, both of which were excellent.
Although I seem to have been consistent with giving an overall excellent rating I would just like to say that on behalf of my family, I cannot praise and appreciate enough the care that my father has received during his long stay (approx. 5 years) and we would certainly have no hesitation in recommending this Home.
It’s lovely to receive such positive feedback. We’re happy that we could provide the right care and support to your Dad.
Our whole family are so grateful for the excellent care our mum received during the time she was at Heatherdene. Mum went into hospital for a short while and then returned for end of life care, until her death. Every single member of staff we encountered was lovely and dedicated to making Mum's life peaceful until the end. Thank you. The cleanliness was outstanding.
Thank you for your kind review. We are happy that we could offer help and support at such a difficult time for your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (0)
- 06 Aug 2026
We took our tastebuds to Greece this week with a delicious bakalva tasting. Our resdients enjoyed sampling this traditional Greek sweet treat. Armchair travel provides us with a wonderful opportunity...
- 06 Aug 2026
We took our tastebuds to Greece this week with a delicious bakalva tasting. Our resdients enjoyed sampling this traditional Greek sweet treat. Armchair travel provides us with a wonderful opportunity...
- 20 Jul 2026
With the weather being so hot and our armchair travel destination being Spain it was a perfect opportunity to have a go at making our own fans
There are no upcoming events for Heatherdene Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heatherdene Nursing Home.
Accreditations
There are no accreditations posted yet for Heatherdene Nursing Home.
Meet the Team (1)

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdene Nursing Home to verify any information. View our terms and conditions. Heatherdene Nursing Home has an Enhanced Service -more info.