Heatherdene Nursing Home

Although I seem to have been consistent with giving an overall excellent rating I would just like to say that on behalf of my family, I cannot praise and appreciate enough the care that my father has received during his long stay (approx. 5 years) and we would certainly have no hesitation in recommending this Home.

Our whole family are so grateful for the excellent care our mum received during the time she was at Heatherdene. Mum went into hospital for a short while and then returned for end of life care, until her death. Every single member of staff we encountered was lovely and dedicated to making Mum's life peaceful until the end. Thank you. The cleanliness was outstanding.

It was a clean pleasant atmosphere.

I couldn’t have chosen a better home for my mum’s last weeks with us.

My Husband was in Heatherdene Nursing Home care for 3 months, he was well looked after by the Manager and staff which enabled me not to worry about him as I knew he was in excellent hands.

My beautiful Mum needed respite care and Heatherdene Nursing Home was where she was placed. She has Alzheimer's and after a health issue was unable to walk. The first thing you notice is the lovely fresh smell and the smiling faces of the team of nurses and caring team. Mum was well looked after, she always looked immaculate, clean, and cared for. Her room was lovely and all her clothing placed neatly in the wardrobe. You could tell just how much the team here at Heatherdene cared, by the way they spoke to residents and their well-being was always forefront of their plans. Due to some medical issues, Heatherdene made sure that they contacted the doctors and sorted the issue immediately. As a very close family, we found this home absolutely perfect, no complaints just praise. When Mum came home she was given a great send off by the team who had grown very fond of her and treated her like their own. I would never hesitate in using this home again. It really is perfect.

I continue to be impressed by the level of care provided to the residents at Heatherdene. The manager and staff have worked hard to make improvements since the last inspection in 2016 and should be proud to have received 'good' in all areas this time. The dining experience is so much better and I feel that people enjoy their food much more when sitting with others at a table. The activity coordinator has made a big difference to the entertainment provided with bingo and bowling now firm favourites with my mother in law! The manager has maintained a stable staff team which makes such a difference to the care of the residents who are able to build positive relationships with consistent staff.

My husband has now been at Heatherdene for over 2 years and it was the best choice I could have made in choosing this home. Right from the beginning he settled in and said that it was a "home away from home". This is all down to the Manger and her team. They go out of their way to ensure that my husband's needs whether medically or personal are met. Everyone is treated with extreme respect and dignity and they make the individual resident feel that they are important. Any concerns that I may have are dealt with care and compassion and resolved quickly. The atmosphere within the home itself as soon as you walk in the door is one of homely friendliness which carries on with whoever you meet. It's like being one big family. Special events such as Christmas, Easter, individual Birthdays and even Chinese New Year are celebrated with the involvement of all residents and staff. Families of the residents are always made to feel extremely welcome at all times.