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24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.
Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an...
Care Provided by Heatherdene Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
• Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
• 24 hour care and attention (on a non exclusive basis)
• Heating and lighting.
• Use of the common areas of the home, such as, lounge, dining room.
• Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.
The price(s) shown are provided by the care home. Contact Heatherdene Nursing Home for full pricing details and T&Cs.
Contact Heatherdene Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Southcare Homes
- Private Owned
Person in charge
- Beena George (Registered Nursing Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
Visiting
- No restriction with visiting
Parking
- Car park available
Heatherdene Nursing Home Reviews (86)
Heatherdene Nursing Home has a Review Score of 9.9 (9.874) out of 10, based on 30 reviews in the last 2 years.
Over all time Heatherdene Nursing Home has 86 reviews.
My mother was left in bed until late morning, so missed the hour of activities in the morning.
Afternoons never had activities. The lounge was quiet and then residents were taken to bed at 2ish. My mother was left with one to one, who didn't understand her needs.
It was a clean pleasant atmosphere.
I cannot compliment the staff enough on the care and dignity given to my mother. The manager and staff were always approachable on an update on her.
Heatherdene is a warm, welcoming and clean environment with every effort being made to involve families of it's residents.
I couldn’t have chosen a better home for my mum’s last weeks with us.
My Husband was in Heatherdene Nursing Home care for 3 months, he was well looked after by the Manager and staff which enabled me not to worry about him as I knew he was in excellent hands.
My beautiful Mum needed respite care and Heatherdene Nursing Home was where she was placed. She has Alzheimer's and after a health issue was unable to walk. The first thing you notice is the lovely fresh smell and the smiling faces of the team of nurses and caring team. Mum was well looked after, she always looked immaculate, clean, and cared for. Her room was lovely and all her clothing placed neatly in the wardrobe. You could tell just how much the team here at Heatherdene cared, by the way they spoke to residents and their well-being was always forefront of their plans. Due to some medical issues, Heatherdene made sure that they contacted the doctors and sorted the issue immediately. As a very close family, we found this home absolutely perfect, no complaints just praise. When Mum came home she was given a great send off by the team who had grown very fond of her and treated her like their own. I would never hesitate in using this home again. It really is perfect.
I continue to be impressed by the level of care provided to the residents at Heatherdene. The manager and staff have worked hard to make improvements since the last inspection in 2016 and should be proud to have received 'good' in all areas this time. The dining experience is so much better and I feel that people enjoy their food much more when sitting with others at a table. The activity coordinator has made a big difference to the entertainment provided with bingo and bowling now firm favourites with my mother in law! The manager has maintained a stable staff team which makes such a difference to the care of the residents who are able to build positive relationships with consistent staff.
My husband has now been at Heatherdene for over 2 years and it was the best choice I could have made in choosing this home. Right from the beginning he settled in and said that it was a "home away from home". This is all down to the Manger and her team. They go out of their way to ensure that my husband's needs whether medically or personal are met. Everyone is treated with extreme respect and dignity and they make the individual resident feel that they are important. Any concerns that I may have are dealt with care and compassion and resolved quickly. The atmosphere within the home itself as soon as you walk in the door is one of homely friendliness which carries on with whoever you meet. It's like being one big family. Special events such as Christmas, Easter, individual Birthdays and even Chinese New Year are celebrated with the involvement of all residents and staff. Families of the residents are always made to feel extremely welcome at all times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (0)
- 06 Aug 2026
We took our tastebuds to Greece this week with a delicious bakalva tasting. Our resdients enjoyed sampling this traditional Greek sweet treat. Armchair travel provides us with a wonderful opportunity...
- 06 Aug 2026
We took our tastebuds to Greece this week with a delicious bakalva tasting. Our resdients enjoyed sampling this traditional Greek sweet treat. Armchair travel provides us with a wonderful opportunity...
- 20 Jul 2026
With the weather being so hot and our armchair travel destination being Spain it was a perfect opportunity to have a go at making our own fans
There are no upcoming events for Heatherdene Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heatherdene Nursing Home.
Accreditations
There are no accreditations posted yet for Heatherdene Nursing Home.
Meet the Team (1)

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdene Nursing Home to verify any information. View our terms and conditions. Heatherdene Nursing Home has an Enhanced Service -more info.