Heatherdene Nursing Home

Staff and management very friendly and attentive.

We would not hesitate to recommend Heatherdene Nursing Home, first class.

When a loved on has to go into a nursing home, the biggest worry for the family is will they be treated kindly, with care and with dignity. At Heatherdene Nursing Home we had no worries at all about any of those issues. The care and kindness that my husband received were second to none and were a source of great comfort to all the family. Thank you, everyone, you made my husband's last few months so easy for him and he always seemed happy and content.

We are not involved in the financial side of things either.

From the moment of initial contact with management, the respite was organised very efficiently. Mum is not the easiest of patients but was made to feel part of what appears to be a large, happy family atmosphere. Would definitely recommend Heatherdene to anyone needing care.

My mother spent the last 4.5 years of her life in Heatherdene Nursing Home, during which time she was extremely well looked after. Pre-Covid when we could just pop in anytime, she was always clean, tidy and comfortable. The whole service was excellent, but I would like to say that the care that she received was very genuine from all members of staff. She could be difficult at times but this was always dealt with with patience, kindness and a caring manner.

My father was treated with complete respect at all times. The staff were extremely friendly and helpful. The food looked amazing and we were always offered tea, coffee and biscuits when visiting. I would highly recommend Heatherdene Nursing Home to anyone who cares about their loved ones.

The medical care and dignity afforded to my mother during the last month of her life was brilliant. The home is clean and well cared for, as are the residents. The food is varied and tailored to individual needs and the activities are well designed to appeal to all residents. Information on the well being of your relative is always supplied and you are welcomed into the home.

The crae for my wife, myself and my family was perfect. We were so well looked after by every level of staff. Thank you all so much.

Heatherdene Nursing Home is very well organised and very well managed all the staff are very polite and helpful and nothing is too much trouble, the home offers first class care to our mother and she seems happy there. We are so happy to have found it and e feel happy in the knowledge that she is in safe hands.

Many thanks from my Husband and myself.

From the first moment we entered Heatherdene Nursing Home we knew we had found the best possible place for my wife. The home was clean bright and happy, the staff friendly. All the staff quickly knew each member of the family who visited and always made a point of speaking. During my wife’s relatively short stay she was treated with consideration and care. Unfortunately, she became increasingly poorly and received end of life care. This was given with empathy and great care to ensure that she was comfortable, pain free and peaceful to the end. In addition the support given to family members and to myself at this time, and throughout her stay, was exemplary. My grateful thanks to all staff at Heatherdene Nursing Home.

It was lovely to be able to see my dad over Christmas, especially on Christmas day. All of the staff I encountered where very welcoming and friendly and knew my dad very well. I was especially pleased that I was able to see a video of dad singing carols and enjoying himself at the Christmas celebration that a kind member of staff had taken. Dad genuinely appreciates what the staff do for him especially the Manager. I stayed with Dad while he ate his Christmas lunch and it looked delicious and he enjoyed it, complete with cracker. I would like to thank all of the staff for what they do to care for dad for the whole of the year. It always seems to me to be a very happy home.

It was in February 2021 that my cousin was put in crisis, because of Covid her existing home had to close. Heatherdene offered her a place, she accepted and was welcomed in. She was so happy to be back in her own area of Sidley. She found she knew some of the staff and residents. She enjoyed her new bright and airy environment. The staff both day and night were always very attentive. An excellent relationship was built up between management and staff to ensure all went well. The Zoom meetings topped it off!

I think Heatherdene is run extremely well. The management is excellent. The food is of good quality and portions are a good size. My room is comfortable and I feel well looked after.

Friendly, efficient, obliging and Covid precautions adhered to. My stepmother's room is fresh, homely and comfortable with private facilities. The home was prepared for our visit - first in a year because of distance and Covid - to celebrate her 98th birthday. Banners and balloons, a gold coloured plate for the cake and tea. She looked well cared for and comfortable but she is bedbound and cannot join in activities. They cope well with her moods and slight dementia. She is moved regularly and kept clean. She has even put on weight! So well done and thank you.

My mother entered the nursing home due to increasing frailty and care needs. Unfortunately, she became increasingly poorly and received end of life care. This was given with great care and dignity and my mother was comfortable to the end. Our family were kept informed at all times and were also treated with great empathy. Cannot praise the home and staff enough.

Having had a wonderful previous experience where my dad was at Heatherdene, my mum is now a new resident here, although her needs are different, immediately the fantastic staff have made her feel safe and welcome. Her room is spotlessly clean, light and spacious, the staff are extremely attentive and always caring and helpful. It’s very early days for mum and she does get confused because of her dementia, but there’s always a carer around with a kind word and reassurance. I can’t recommend Heatherdene highly enough, from the manager to every member of staff, it really is the best care home around.

My brother-in-law suffered a serious hip injury following a fall and after admission to hospital contracted covid-19. I was so relieved when he was admitted to Heatherdene because he finally received the love and care that he deserved. The team are kind and very caring and they made sure his end of life was calm and dignified. My grateful thanks to the whole team.

Very caring and supportive environment. Friendly staff who were extremely caring to my mother who has recently passed away. My sister and I were never worried about how she was being looked after even in the last year when we have been able to visit so infrequently.