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24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.
Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an...
Care Provided by Heatherdene Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
• Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
• 24 hour care and attention (on a non exclusive basis)
• Heating and lighting.
• Use of the common areas of the home, such as, lounge, dining room.
• Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.
The price(s) shown are provided by the care home. Contact Heatherdene Nursing Home for full pricing details and T&Cs.
Contact Heatherdene Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Southcare Homes
- Private Owned
Person in charge
- Beena George (Registered Nursing Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2009
- Number of floors: 2
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
Visiting
- No restriction with visiting
Parking
- Car park available
Heatherdene Nursing Home Reviews (86)
Heatherdene Nursing Home has a Review Score of 9.9 (9.874) out of 10, based on 30 reviews in the last 2 years.
Over all time Heatherdene Nursing Home has 86 reviews.
When a loved on has to go into a nursing home, the biggest worry for the family is will they be treated kindly, with care and with dignity. At Heatherdene Nursing Home we had no worries at all about any of those issues. The care and kindness that my husband received were second to none and were a source of great comfort to all the family. Thank you, everyone, you made my husband's last few months so easy for him and he always seemed happy and content.
Thank you for your lovely review, it was a pleasure to be able to care for your husband.
We are not involved in the financial side of things either.
Thank you for your kind review; it is a pleasure to care for your relative.
From the moment of initial contact with management, the respite was organised very efficiently. Mum is not the easiest of patients but was made to feel part of what appears to be a large, happy family atmosphere. Would definitely recommend Heatherdene to anyone needing care.
Thank you for such a lovely review. It was a pleasure to be able to care for your mum.
My mother spent the last 4.5 years of her life in Heatherdene Nursing Home, during which time she was extremely well looked after. Pre-Covid when we could just pop in anytime, she was always clean, tidy and comfortable. The whole service was excellent, but I would like to say that the care that she received was very genuine from all members of staff. She could be difficult at times but this was always dealt with with patience, kindness and a caring manner.
Thank you for such a lovely review. Your mother will be missed at Heatherdene.
My father was treated with complete respect at all times. The staff were extremely friendly and helpful. The food looked amazing and we were always offered tea, coffee and biscuits when visiting. I would highly recommend Heatherdene Nursing Home to anyone who cares about their loved ones.
Thank you for such a lovely review, it was a privilege to care for your Dad.
The medical care and dignity afforded to my mother during the last month of her life was brilliant. The home is clean and well cared for, as are the residents. The food is varied and tailored to individual needs and the activities are well designed to appeal to all residents. Information on the well being of your relative is always supplied and you are welcomed into the home.
Thank you for such a lovely review, it was a pleasure to look after your mother.
The crae for my wife, myself and my family was perfect. We were so well looked after by every level of staff. Thank you all so much.
Thank you for such a lovely review, it was a privilege to care for your wife.
Heatherdene Nursing Home is very well organised and very well managed all the staff are very polite and helpful and nothing is too much trouble, the home offers first class care to our mother and she seems happy there. We are so happy to have found it and e feel happy in the knowledge that she is in safe hands.
Thank you for such a lovely review, it is a pleasure to look after your mother.
All his needs were met with professionalism, and kindness by the staff, especially the nurses.
Heatherdene is extremely well run and the manager is to be commended for the caring and efficient way in which she manages the home.
Although looking forward to coming home my husband told me he felt sad to be leaving and would be happy to return to Heatherdene for any future respite stays.
Many thanks from my Husband and myself.
Thank you for such a lovely review, it was a pleasure to care for your husband at heatherdene. We look forward to seeing you both in the future.
From the first moment we entered Heatherdene Nursing Home we knew we had found the best possible place for my wife. The home was clean bright and happy, the staff friendly. All the staff quickly knew each member of the family who visited and always made a point of speaking. During my wife’s relatively short stay she was treated with consideration and care. Unfortunately, she became increasingly poorly and received end of life care. This was given with empathy and great care to ensure that she was comfortable, pain free and peaceful to the end. In addition the support given to family members and to myself at this time, and throughout her stay, was exemplary. My grateful thanks to all staff at Heatherdene Nursing Home.
Thank you for such a lovely review. It was our privilege to look after your wife.
It was lovely to be able to see my dad over Christmas, especially on Christmas day. All of the staff I encountered where very welcoming and friendly and knew my dad very well. I was especially pleased that I was able to see a video of dad singing carols and enjoying himself at the Christmas celebration that a kind member of staff had taken. Dad genuinely appreciates what the staff do for him especially the Manager. I stayed with Dad while he ate his Christmas lunch and it looked delicious and he enjoyed it, complete with cracker. I would like to thank all of the staff for what they do to care for dad for the whole of the year. It always seems to me to be a very happy home.
Thank you for such a lovely review. It is a pleasure to look after your dad and we were so pleased you could visit at Christmas.
It was in February 2021 that my cousin was put in crisis, because of Covid her existing home had to close. Heatherdene offered her a place, she accepted and was welcomed in. She was so happy to be back in her own area of Sidley. She found she knew some of the staff and residents. She enjoyed her new bright and airy environment. The staff both day and night were always very attentive. An excellent relationship was built up between management and staff to ensure all went well. The Zoom meetings topped it off!
Thank you for such a lovely review, it was our pleasure to look after your cousin and we are glad she was happy at Heatherdene.
I think Heatherdene is run extremely well. The management is excellent. The food is of good quality and portions are a good size. My room is comfortable and I feel well looked after.
Thank you for such a fantastic review, we are so glad you are happy at Heatherdene and it is a pleasure to care for you.
Friendly, efficient, obliging and Covid precautions adhered to. My stepmother's room is fresh, homely and comfortable with private facilities. The home was prepared for our visit - first in a year because of distance and Covid - to celebrate her 98th birthday. Banners and balloons, a gold coloured plate for the cake and tea. She looked well cared for and comfortable but she is bedbound and cannot join in activities. They cope well with her moods and slight dementia. She is moved regularly and kept clean. She has even put on weight! So well done and thank you.
Thank you for your review. It's been such a pleasure to be able to welcome relatives back into our home! We were so happy you could visit your Stepmother on her birthday it made such a difference.
My mother entered the nursing home due to increasing frailty and care needs. Unfortunately, she became increasingly poorly and received end of life care. This was given with great care and dignity and my mother was comfortable to the end. Our family were kept informed at all times and were also treated with great empathy. Cannot praise the home and staff enough.
Thank you for your review, it was our pleasure to care for your Mother and we send all our love and best wishes to your family.
Having had a wonderful previous experience where my dad was at Heatherdene, my mum is now a new resident here, although her needs are different, immediately the fantastic staff have made her feel safe and welcome. Her room is spotlessly clean, light and spacious, the staff are extremely attentive and always caring and helpful. It’s very early days for mum and she does get confused because of her dementia, but there’s always a carer around with a kind word and reassurance. I can’t recommend Heatherdene highly enough, from the manager to every member of staff, it really is the best care home around.
My brother-in-law suffered a serious hip injury following a fall and after admission to hospital contracted covid-19. I was so relieved when he was admitted to Heatherdene because he finally received the love and care that he deserved. The team are kind and very caring and they made sure his end of life was calm and dignified. My grateful thanks to the whole team.
You are welcome - we were happy to make sure your brother-in-law was safe, loved and cared for and that your family received the support that they deserved.
Very caring and supportive environment. Friendly staff who were extremely caring to my mother who has recently passed away. My sister and I were never worried about how she was being looked after even in the last year when we have been able to visit so infrequently.
Thank you for the review, your mum was very much part of our family and we miss her very much.
My mother spent the last two and a half years in Heatherdene where she was treated with utmost courtesy. All staff were very friendly and very caring taking the time to talk to Mum and to make sure she was comfortable.
Dear Susan, Thank you for taking the time to complete a review. Mum will surely be missed by all of us at Heatherdene.
My mother was treated with kindness and dignity. The home is clean and smells fresh and clean. It is light and airy. It seemed a happy caring place to be, friendly. I was always kept up to date with my mother's condition and all changes. The staff were very capable. I feel that I was lucky to have my mother so well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (0)
- 06 Aug 2026
We took our tastebuds to Greece this week with a delicious bakalva tasting. Our resdients enjoyed sampling this traditional Greek sweet treat. Armchair travel provides us with a wonderful opportunity...
- 06 Aug 2026
We took our tastebuds to Greece this week with a delicious bakalva tasting. Our resdients enjoyed sampling this traditional Greek sweet treat. Armchair travel provides us with a wonderful opportunity...
- 20 Jul 2026
With the weather being so hot and our armchair travel destination being Spain it was a perfect opportunity to have a go at making our own fans
There are no upcoming events for Heatherdene Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heatherdene Nursing Home.
Accreditations
There are no accreditations posted yet for Heatherdene Nursing Home.
Meet the Team (1)

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdene Nursing Home to verify any information. View our terms and conditions. Heatherdene Nursing Home has an Enhanced Service -more info.