Heatherdene Nursing Home

30 The Highlands, Bexhill-on-Sea TN39 5HL
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9.9 74 Reviews
  • Heatherdene Nursing Home, Bexhill-on-Sea
Heatherdene Nursing Home is a large Edwardian house located in a quiet residential area of Bexhill-on-Sea on the South Coast.

24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an accessible garden. The garden is well maintained with lawn and flowers and a patio area.

The home's catering staff use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

The company believes everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Heatherdene Nursing Home please contact the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1200 – £1300
  • Self-Funded Nursing Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1299

Fee includes
•   Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
•   24 hour care and attention (on a non exclusive basis)
•   Heating and lighting.
•   Use of the common areas of the home, such as, lounge, dining room.
•   Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.

These prices are only a guideline, please contact Heatherdene Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Beena George (Registered Nursing Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • No restriction with visiting

Parking

  • Car park available

Heatherdene Nursing Home Reviews (74)

Total of 74, showing 41-60
9.9

Heatherdene Nursing Home has a Review Score of 9.9 (9.903) out of 10, based on 23 reviews in the last 2 years. Over all time Heatherdene Nursing Home has 74 reviews.

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  • 67
  • 7
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Date Published

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Review from S W (Stepdaughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient, obliging and Covid precautions adhered to. My stepmother's room is fresh, homely and comfortable with private facilities. The home was prepared for our visit - first in a year because of distance and Covid - to celebrate her 98th birthday. Banners and balloons, a gold coloured plate
for the cake and tea. She looked well cared for and comfortable but she is bedbound and cannot join in activities. They cope well with her moods and slight dementia. She is moved regularly and kept clean. She has even put on weight! So well done and thank you.

Reply from Beena George, Registered Nursing Care Home Manager at Heatherdene Nursing Home

Thank you for your review. It's been such a pleasure to be able to welcome relatives back into our home! We were so happy you could visit your Stepmother on her birthday it made such a difference.

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Review from Jan B (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the nursing home due to increasing frailty and care needs. Unfortunately, she became increasingly poorly and received end of life care. This was given with great care and dignity and my mother was comfortable to the end. Our family were kept informed at all times and were also treated
with great empathy. Cannot praise the home and staff enough.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your review, it was our pleasure to care for your Mother and we send all our love and best wishes to your family.

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Review from Tracy R (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a wonderful previous experience where my dad was at Heatherdene, my mum is now a new resident here, although her needs are different, immediately the fantastic staff have made her feel safe and welcome. Her room is spotlessly clean, light and spacious, the staff are extremely attentive and
always caring and helpful. It’s very early days for mum and she does get confused because of her dementia, but there’s always a carer around with a kind word and reassurance. I can’t recommend Heatherdene highly enough, from the manager to every member of staff, it really is the best care home around.

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Review from P H (Sister-in-law of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law suffered a serious hip injury following a fall and after admission to hospital contracted covid-19. I was so relieved when he was admitted to Heatherdene because he finally received the love and care that he deserved. The team are kind and very caring and they made sure his end of
life was calm and dignified. My grateful thanks to the whole team.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

You are welcome - we were happy to make sure your brother-in-law was safe, loved and cared for and that your family received the support that they deserved.

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Review from Jenny R (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive environment. Friendly staff who were extremely caring to my mother who has recently passed away. My sister and I were never worried about how she was being looked after even in the last year when we have been able to visit so infrequently.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for the review, your mum was very much part of our family and we miss her very much.

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Review from Susan P (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years in Heatherdene where she was treated with utmost courtesy. All staff were very friendly and very caring taking the time to talk to Mum and to make sure she was comfortable.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Dear Susan, Thank you for taking the time to complete a review. Mum will surely be missed by all of us at Heatherdene.

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Review from Peter J (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional team. Kind caring and a great deal of empathy who have all worked above and beyond during the Covid-19 pandemic. Although we are in lockdown I have every confidence that my father is being looked after and is safe as can be.

Reply from Beena George, Home Manager at Heatherdene Nursing Home

Thank you so much for your review. We really value your comments - they mean a lot to all of us and I will share them with the team. Please feel free to contact me if you need anything.

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Review from Y R (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with kindness and dignity. The home is clean and smells fresh and clean. It is light and airy. It seemed a happy caring place to be, friendly. I was always kept up to date with my mother's condition and all changes. The staff were very capable. I feel that I was lucky to have my
mother so well looked after.

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Review from Sandra T (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and all the staff at Heatherdene Nursing Home enough for the care and support they gave to my mum during her time there, especially during her last few days. Having lived there for over eight years there had been changes but the same excellent service was always there. Nothing
was too much, I was always kept advised on changing circumstances which was very much appreciated. Despite her dementia, I know she really did appreciate all their help although sometimes did not show it. Its been a hard year for you all and you have done so well, take care and stay safe.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind words and all your support over the past 8 years, it is much appreciated. Your mum is very much missed - she was a big part of all of our lives at Heatherdene.

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Review from S H (Friend of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard to write as I was unable to visit my friend due to my age and the distance. Much impressed by the receptionist during conversations on the telephone. My ratings are therefore only my gut feeling.

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Review from Sharon S (Friend of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene Nursing Home is supporting my friend with dignity, care and consideration. My friend has been a service user since January 2020.
Lockdown has been extremely difficult for us all, however being able to chat to my friend via Skype has been helpful.
My friend has told me that the carers
who look after her are very nice. My friend is calm and relaxed. I could not ask for more as I would be unable to offer her this level of care and support.

Reply from Beena George, Registered Nursing Care Home Manager at Heatherdene Nursing Home

Thank you for the lovely words. Lockdown has been hard on all of us, but it's been a real privilege to care for your friend and to be able to help all of our residents reach out and keep in touch with their loved ones virtually. Thank you for sharing your thoughts we shall let our carers know. You have given all of us here at Heatherdene a boost to keep going. Thank you.

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Review from R D (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Linda C (Sister of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece and myself looked at a lot of homes before we decided on Heatherdene.
We immediately felt the warmth and patience from the Manager and staff there.
When you walk in it feels like a family home, smells and looks very clean.
The Manager and staff have been so kind to my sister, who gets very
upset and frustrated at not being able to walk, talk and move her right arm, following a massive stroke.
We really believe we have done our best for my sister by placing her in this small and personal nursing home.

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Review from Graham W (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you enter it has a lovely atmosphere and homely feel. The staff are so caring and friendly. Cleanliness is excellent. Food is superb. I would recommend this nursing home to anyone.

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Review from Michelle B (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is exceptional and we as a family are happy with the care mum receives, safe in the knowledge that she is safe and well looked after and her needs are met.

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Review from Joan H (Wife of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for a few weeks and I’m very happy with his care, his room, the food and drink provided. The manager is superb, efficient, kind and very hands-on. This is so important. She also has a very good relationship with the staff. My husband is toileted often and kept clean and presentable.
His room is kept clean and presentable. If I have any questions or queries, they are dealt with speedily. All in all, I’m very, very happy.

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Review from S O (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene is a lovely small home. The staff are friendly and efficient. I feel that my mother is well looked after. The home is very clean, with no odours. Christmas was lovely and fun for residents, as well as family. I couldn't rate this home more highly!

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Review from B B (Wife of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have found this home very warm and welcoming to my husband and myself. Very clean and well decorated throughout.
The manager and staff are very welcoming and will help with any questions you have. My husband is well cared for even though been there a short time.

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Review from Nicola H (Niece of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Heatherdene for three and a half years until she passed away this month. The care and attention of all the staff has been wonderful throughout her time there, and in her last few days, I cannot fault the care and attention they gave her.
She regarded all the staff and carers as
friends, but they also retained their professionalism at all times.

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Review from Niki R (Daughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene has been fantastic in all they've done for my mother over the past few months. The staff are without exception, brilliant, and seem to really care about the residents doing everything possible to make them comfortable and happy. As visitors, my father and I were made to feel very welcome
and it really felt more like walking into a big family home than a nursing home. The manager and her team are wonderful and I wouldn't hesitate to recommend Heatherdene.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Heatherdene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Heatherdene Nursing Home is calculated as follows: ( (244 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 269 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdene Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Beena

Beena George

Job Title: Registered Manager

Joined: 2002

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heatherdene Nursing Home to verify any information. View our terms and conditions. Heatherdene Nursing Home has an Enhanced Service - more info.