Sovereign Lodge Care Centre

Absolutely lovely care home. Staff are all amazing and you can tell they genuinely care about all the residents. My grandad was so happy here and you could tell.

Although my mother was only at Sovereign Lodge for a short period, I feel she was treated with love and dignity during her stay there. When she eventually passed away the staff and management were sympathetic and caring and were extremely helpful in dealing with the administrative details on my behalf. Thanks to everybody involved.

The care from the staff at Sovereign Lodge was extremely good. Always greeted us with a smile and were always helpful. Mum was always happy and looked after very well. They encouraged mum to make more friends and had plenty of activities to keep mum occupied and entertained.

Everyone is very friendly and residents seem content.

My Dad has settled into the Sovereign Lodge really well and the staff are cheerful and friendly and always willing to help.

Always friendly and attentive staff. My grandmother is extremely well looked after. Always lots of activities too.

My husband has been a resident at Sovereign Lodge for over a year and I get great comfort from knowing he is extremely well cared for by excellent staff who always have time for him and me. He particularly enjoys the variety of great food. The management team are very welcoming and there is always something interesting arranged for the residents. We both enjoyed the Easter fete.

They kept us well informed.

Excellent.

I work in a care home and have worked in care for 15 years. I know what I wanted for my dad and Sovereign Lodge ticks all the boxes.

A most welcoming, well-sustained care home. Close liaison between staff and myself over all care issues for the resident. Nothing is too much trouble and everyone is extremely caring, thoughtful and very helpful.

I was greeted by the manager who came out to undertake the assessment. Approachable manager and despite the fact that my Mother-in-law has a diagnosis of Dementia and expressive dysphasia, she included her in discussions, taking on board my assertion of her good understanding despite limited speech. Greeted by welcoming staff / secure but not intimidating entry system. The manager's relationship with staff -clearly one of mutual respect. Staff were person-centred and attentive to residents. Communication was good between ourselves and the home and responsive to residents. Social activities varied and coordinators were engaging. My Mother-in-laws consent sort when necessary /staff respected her dignity. Clean, well maintained, residents encouraged to eat at tables support provided. Rooms spacious, clean, containing appropriate furniture. Staff could support with day centres to ensure routines maintained. I struggle to think of improvements necessary but perhaps the ability to book respite in advance. Thank you all so much.

Every time I walked into Sovereign Lodge I was greeted warmly by all the staff. Most days you could hear the residents laughing. A very happy and caring place to be.

From the moment my aunt arrived at Sovereign Lodge, everyone was very welcoming and supportive. My aunt was looked after in the best possible way and the staff were friendly and accommodating. Nothing was too much trouble. I would recommend Sovereign Lodge to anyone.

My brother, sister and myself were extremely happy with the care that both our parents had in Sovereign Lodge. We were always made welcome and the staff couldn't do enough for our parents. My father at first was in the residential rooms and was very happy. We have recommended this home to several of our friends who have used it.

I would recommend this service to others.

From the moment we walked into Sovereign Lodge to look around (without an appointment) until the day we walked out after she had passed away (1 month), every member of staff we dealt with were kind, compassionate and caring. Even though mum was quite poorly when she went into Sovereign lodge, the staff went out of the way to include her in activities. The nursing care which she required was excellent and so very caring. Not only did they care for mum but the staff were so kind to my Dad when he was visiting mum. Nothing was ever too much trouble for the staff to do. Thank you for making mum's last few weeks as good as they could be.

Genuine people working there.

I can honestly say it is one of the best homes in Eastbourne and the management and staff are so caring, polite and helpful at all times.

My husband died recently and the palliative care was second to none. The kindness and thoughtfulness of the staff is something I'll never forget. For a person with dementia, I can think of no better care home than Sovereign Lodge.