Sovereign Lodge Care Centre

2 Carew Road, Eastbourne BN21 2DW
Review Us
9.8 236 Reviews
  • Sovereign Lodge Care Centre, Eastbourne
Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.

A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.

Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These prices are only a guideline, please contact Sovereign Lodge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Margaret Coscolluela (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (39)

Sovereign Lodge Care Centre Reviews (236)

9.8

Sovereign Lodge Care Centre has a Review Score of 9.8 (9.761) out of 10, based on 56 reviews in the last 2 years.
Over all time Sovereign Lodge Care Centre has 236 reviews.

Overall Experience
  • 189
  • 46
  • 1
  • 0
  • 0
Date Published
  • 236
  • 17
  • 28
  • 56
  • 180
Reviewer Connection to Sovereign Lodge Care Centre
  • 77
  • 38
  • 18
  • 17
  • 17
  • 16
  • 9
  • 8
  • 8
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 236, showing 141-160
Review from Phil T (Son of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sovereign Lodge has helped with a miraculous recovery in my mum's mental state and outlook after a tough few weeks for her. My mum came to Sovereign Lodge after two trips to the hospital within two weeks following two falls. A room was found for her at Sovereign Lodge. At first, she was very unhappy
and discontented. However over time thanks to the attentive care by all the staff at Sovereign Lodge, she regained her former good nature and optimistic outlook. She now tells me how wonderful the staff are. She is back to being the person I knew before she had those two falls. I believe that, while she would rather she could physically be back in her flat, she now realises that Sovereign Lodge is the best place for her to be to ensure that she is well looked after. Many thanks to all at Sovereign Lodge.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Phil
Thank you so much for taking time out of your day to feedback your experience of supporting your mum into Sovereign Lodge. I do agree at the beginning it was a bit of a tough relationship to build as it was a massive change in her life, however Mum was able to trust us and in doing so we could see her confidence grow. It is lovely to see how much her health improved, since she arrived in the home. Thank you for placing your trust in us as a service and looking after your mum.
Kind regards, Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jodie B (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trying to find a suitable care home for my father was a stressful and anxious time. I will be forever grateful that I came across Sovereign Lodge. The manager and her friendly team have provided nothing less than a gold star service throughout. No request is too big or small and communication has consistently
been excellent.
The home provides a welcoming, relaxed and friendly environment with a really great choice of activities for its residents.
It's lovely to always be greeted by happy care staff when I visit. Most importantly my father has settled in better than I could have wished for. The home has greatly improved his diet and quality of life-giving me peace of mind that I made the right choice for him. I can't thank Sovereign lodge enough and wouldn't hesitate to recommend them.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Jodie,
Thank you so much for such a wonderful review and I am so pleased that we were able to support you at such a difficult time. I will share this with the team as it is so important for them to hear from families. Look forward to seen you in the home very soon.
Kind regards,
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Justine F (Granddaughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan is extremely happy and content residing at Sovereign Lodge. During the lockdown, my Nan has been kept extremely safe whilst all her needs have been met. All precautions and measures have been put in place to ensure her health and safety and continuing to keep her well-being and mental health
needs a priority. When Nan tested positive for coronavirus we were reassured and communication was still very much open, meaning myself and my family felt at ease knowing Nan was being looked after and her condition and progress were monitored. We were always informed of any changes and still able to communicate with Nan. Sovereign Lodge has been invaluable to our family as we know Nan is so well looked after and loved by all the staff there.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Justine, It is so lovely to hear from you and a huge big thank you for your feedback. I will be sharing this with the team as it is so good for us all to hear the positives at this time. I hope to see you soon. Kind regards, Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Daughter-in-law of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended Sovereign Lodge over a year ago and visited immediately. It was such a relief to feel the positive and happy atmosphere on day one and to feel confident that this was the right place for my Mother-in-Law who suffers from dementia. The staff seem happy, cheery, cooperative and, knowledgeable.
The residents' rooms are a good size, nicely decorated and have an ensuite loo and handbasin. Bath and shower facilities are nearby. The lounge and dining room are gorgeous - to me, it feels like a hotel. We always enjoy our visits, especially in the summer when we can be outside in the garden. The staff put on many activities and events to involve residents with different interests and abilities. Equally, If we want to pass on any information or ask questions, this is always handled with patience and interest. I would not hesitate to recommend this lovely, caring place which has at its core, the needs of every individual resident and treats them all so kindly.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Christine, Thank you for taking the time to tell us about your experience and the confidence you have put in choosing the correct home for your Mother-in-law. It is so important for us as a service to create a warm astrosphere, that provides love and care to all individuals in the home. I look forward to seeing you soon. Kind regards, Home manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan S (Son of Resident) published on 29 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only with Sovereign Lodge for four weeks, having been hospitalised four weeks earlier with a broken leg. He was discharged from hospital to Sovereign Lodge for further rehabilitation and was made very welcome. The staff phoned me on his arrival and gave me a comprehensive account of how
they would look after him and named his carers so that I could talk to them at any time. They kept us regularly updated on his progress and also arranged for him to speak to my mother and I on alternate days via social media, which we thought was above and beyond their call of duty but it was very much appreciated, as we were not able to visit due to the Covid-19 pandemic. The staff were faultless and looked after his every need and my father spoke very highly of them all. Unfortunately, my father passed away after being at Sovereign Lodge for just four weeks but it is a comfort to both my mother and myself that he was so well looked after. We would not hesitate to recommend Sovereign Lodge.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Alan
Thank you for taking the time to tell your experience of the home and Dad's stay with us. The team have worked so hard to ensure that we kept open communication between the residents and their families, so it is lovely to hear that you found this process valuable. I wish you and your family all the best and you know where we are if you ever need us again.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roslynne B (Friend of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant. I have always had enormous admiration and respect not without affection for the staff and management of Sovereign Lodge. I have been even more impressed by how they have coped during this pandemic and lockdown. Despite the difficulties, they will have inevitably encountered, they have taken
the time to allow me to video call my dear friend twice a week and to keep me updated with bulletins about activities and birthdays they have celebrated during lockdown. They are never too busy to ask after my own health and have shown great courage, patience and professionalism. They are a shining example of how to care for our frail and elderly loved ones. Thank you, all at Sovereign Lodge.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Ros
Thank you so much for your kind words about the home and staff team. It is always lovely to talk to you and to see how your dear friends is in herself.
I will be sharing this with the team as it is so important for them to hear from relatives.
Kind regards
Home Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie O (Sister of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to the wonderful, caring and committed staff at Sovereign Lodge who have been caring for my sister over the past four years.
My family and I would also say a big thank you to everyone at Sovereign Lodge for the care they gave to my brother-in-law, who has since passed away. You all are
doing a really magnificent job.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Valerie
Thank you so much for spending the time to tell us of your experience with the home with such positive words. I will share your feedback with the staff team as it is so good to hear from relatives. It was a pleasure to look after her and you could always have a giggle with her.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon R (Daughter of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my warmest thanks to the manager and her wonderful, caring team at Sovereign Lodge for looking after my Mum in her final weeks. All staff treated Mum with respect and dignity and showed great kindness and support to me. Mum was transferred from hospital to Sovereign Lodge and
I couldn't have wished for better care. I would have no hesitation in recommending Sovereign Lodge.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sharon, it is lovely to have read your feedback and I will read this out to the staff team as it is so important for them to hear your experience of Mum's time with us. It was lovely to have supported you during this difficult time and do call into the home when you are in the area. Kind regards, Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerald G (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon visiting Sovereign Lodge, I was pleasantly surprised at the overall care, attention and assistance offered to the residents by the staff. This contributed to a feeling of relaxation and homeliness throughout the home. Well done to all.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Gerald
Thank you so much for taking the time to give us your view on the home when visiting your friend. It is lovely to hear that we surprised you with the overall care, attention and assistance that we offer our resident's. This is their home and we aim to make it as homely as possibly for everyone that comes to Sovereign Lodge. I hope to see you on your next visit.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian S (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, friendly atmosphere, always welcoming. Nothing is too much trouble.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Ian, it is lovely to hear your feedback and I will be passing this on to the staff team. I look forward to seeing you at the home soon. Kind regards, Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandy G (Friend of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Sovereign House for over a year. The building and staff are always neat, clean and tidy. The staff are approachable, friendly and always willing to help. Most importantly, the residents are well looked after and are made comfortable. The meals are well presented and tasty.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sandy, thank you for taking the time to tell us about your experience of the home. I will pass this on to the staff team and see you in the home when you next visit. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances H (Friend of Resident) published on 31 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident for a year now. He is well looked after, well-fed, and the staff really seem to care about the residents.
Nothing is too much trouble for management or the care staff.
As we got to know the staff better, we trusted them to look after our loved one.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Frances
Thank you for your review card on the home, I do appreciate you taking the time to let us know your thoughts. It is a delight to look after your husband and now that we have given his wheelchair an upgrade, you can both enjoy your weekly trips out along the seafront.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C F (Husband of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is the best.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Colin, Thank you for giving us your feedback and saying "This home the best". I want to wish you and your family all the best of health for the future. Kind regards, Home manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Daughter of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Sovereign Lodge for a short time but the care and compassion she received was fantastic. The staff were really friendly and helpful when we went to the home. It was very clean and Mum's room was really spacious.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Sarah,
Thank you for your kind words and I will feedback this to the staff team. It means such a lot for the team to hear your experience with us in the home. I wish you all the best for the future.
Kind regards,
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N E (Respite Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived, I was put in a room where I was not comfortable. My husband spoke to the manager and it was quickly put right which I was very pleased about. Can't complain, I had a nice comfortable stay. Staff are excellent, couldn't ask for more. Thank you all very much.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you so much for your kind words and I am pleased I was able to make your stay with us as comfortable as possible.
I will call you as wondering if you and your family would like to join us for Christmas dinner.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Niece of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my aunt was only at Sovereign Lodge for just over a month before her death she was always treated with great care, respect and dignity. The staff were very sensitive to our needs too.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Christine,
Thank you for taking the time to share with us your experience at Sovereign Lodge during a very emotional time for you and the remainder of the family. I will pass on your feedback to the staff team as it is really important for them to hear the families views.
Kindest regards,
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Wife of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Sovereign Lodge for three years and I have been very pleased with the service and care that he has received. The management and staff are always welcome to hear of any problems, however minor and they are resolved almost immediately. They have a team of dedicated carers there
who work extremely hard to make sure the residents are comfortable and happy. I visit my husband every day at any time and am always impressed by the atmosphere and quietness of the home.
I feel truly grateful that my husband is in a home such as Sovereign Lodge.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Dear Pam,
Thank you so much and I will let the team know about your feedback, however, you are a kind relative that also tells them when you visit, which is so important. It is a joy to look after your husband and yourself too. I look forward to seeing your smile when you visit each day.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care given to my mum was excellent. The regular staff are so caring and personal to both residents and their families. Sometimes, mum had to wait too long for a response to her call, as she was bed-bound. I personally think this was more to do with how the place was managed eg, at mealtimes staff
were busy. Perhaps staff should be split between caring, responding to buzzers and providing meals?
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you for your feedback and letting us know the care given to your Mum was excellent. I will pass this onto my staff team.
In reply to your concern about the call bells, I believe for me to give you reassurance is to explain the system. When a bell is rung, it generates a print out in the admin office of the time and room number, when staff reset the call bell this is also printed stating the time. Every 24 hours the paper print is reviewed, I will then investigate each one of these. We also use an allocation system for the staff to ensure that all aspects of care are covered, our staffing ratio meets the dependency scores within the home, however, at times it may feel like we do not have enough staff as it is a very busy home.
I hope my explanation gives you the reassurance that we have safe systems in the home to monitor the health and wellbeing of our residents.
Kind regards
Home Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N H (Sister of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have always found the care and attention given is excellent. They meet my sister and brother-in-laws needs superbly well.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to feedback to us in the home. It is a pleasure to care for your Sister and to also make sure her Husband is included in the service we provide. It is always lovely to see and your wife when you visit the home and I hope to see you both soon. Take care.
Kind regards
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Friend of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend, and I am so impressed by everything that I see. She is so happy there and so well looked after. The staff are so welcoming. My friend has been in the home for 10 months, and I have seen the difference in her demeanour from when she was in her own home and looking after herself where
she was so lonely. Thanks go to all for doing such a good job.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre

Thank you so much for your kind words and that your friend is much happier here in the home. It is one of the advantages of a nursing home, is that you do have company and a friendly person to talk too. We look forward to seeing you in the home again soon.
Kind regards,
Home Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Sovereign Lodge Care Centre is calculated as follows: ( (504 Excellents x 5) + (140 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 652 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative, nursing dementia care and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

Loading

Loading

Awards / Recognitions (10)

Loading...

Meet the Team (6)

Margaret

Margaret Coscolluela

Job Title: Home Manager

Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus, we as a team help them feel welcomed and ensure a homely environment.


The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."

Nikki

Nikki Field

Job Title: Clinical Deputy Manager Joined: 2025

As Clinical Deputy Manager at Sovereign Lodge, I’m a Registered Nurse with a nursing diploma, NMC PIN, and NVQ Level 4/5 in Leadership and Management for Care Services. I take pride in building strong relationships, creating a safe and supportive home, and leading my team to deliver the highest standards of care where residents feel truly valued.

Kathleen

Kathleen Rose

Job Title: Administrator

I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.


Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.


The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.


The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.


My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.


Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.


My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.


I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given

Steve

Steve Briffitt

Job Title: Maintenance

Before joining Healthcare Homes I was an
Assistant Facilities Manager.


To be good in my role I need a general understanding of what makes a building work.


My interests outside of work include music and modern history.

Tracy

Tracy Wehham

Job Title: Activities co-ordinator

Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping


The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends

Emma

Emma Field

Job Title: Administrator

I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Lodge Care Centre to verify any information. View our terms and conditions. Sovereign Lodge Care Centre has an Enhanced Service - more info.