Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.
A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.
Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.
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Sovereign Lodge Care Centre has a Review Score of 9.8 (9.766) out of 10, based on 41 reviews in the last 2 years.
Over all time Sovereign Lodge Care Centre has 251 reviews.
Brilliant. I have always had enormous admiration and respect not without affection for the staff and management of Sovereign Lodge. I have been even more impressed by how they have coped during this pandemic and lockdown. Despite the difficulties, they will have inevitably encountered, they have...
Brilliant. I have always had enormous admiration and respect not without affection for the staff and management of Sovereign Lodge. I have been even more impressed by how they have coped during this pandemic and lockdown. Despite the difficulties, they will have inevitably encountered, they have taken the time to allow me to video call my dear friend twice a week and to keep me updated with bulletins about activities and birthdays they have celebrated during lockdown. They are never too busy to ask after my own health and have shown great courage, patience and professionalism. They are a shining example of how to care for our frail and elderly loved ones. Thank you, all at Sovereign Lodge.
Home Manager
My family and I would also say a big thank you to everyone at Sovereign Lodge for the care they gave to my brother-in-law, who has since passed away. You all are...
My family and I would also say a big thank you to everyone at Sovereign Lodge for the care they gave to my brother-in-law, who has since passed away. You all are doing a really magnificent job.
Home Manager.
I would like to express my warmest thanks to the manager and her wonderful, caring team at Sovereign Lodge for looking after my Mum in her final weeks. All staff treated Mum with respect and dignity and showed great kindness and support to me. Mum was transferred from hospital to Sovereign Lodge...
I would like to express my warmest thanks to the manager and her wonderful, caring team at Sovereign Lodge for looking after my Mum in her final weeks. All staff treated Mum with respect and dignity and showed great kindness and support to me. Mum was transferred from hospital to Sovereign Lodge and I couldn't have wished for better care. I would have no hesitation in recommending Sovereign Lodge.
Dear Sharon, it is lovely to have read your feedback and I will read this out to the staff team as it is so important for them to hear your experience of Mum's time with us. It was lovely to have supported you during this difficult time and do call into the home when you are in the area. Kind regards, Home Manager.
Upon visiting Sovereign Lodge, I was pleasantly surprised at the overall care, attention and assistance offered to the residents by the staff. This contributed to a feeling of relaxation and homeliness throughout the home. Well done to all.
Upon visiting Sovereign Lodge, I was pleasantly surprised at the overall care, attention and assistance offered to the residents by the staff. This contributed to a feeling of relaxation and homeliness throughout the home. Well done to all.
Thank you so much for taking the time to give us your view on the home when visiting your friend. It is lovely to hear that we surprised you with the overall care, attention and assistance that we offer our resident's. This is their home and we aim to make it as homely as possibly for...
Dear GeraldHome Manager.
A warm, friendly atmosphere, always welcoming. Nothing is too much trouble.
A warm, friendly atmosphere, always welcoming. Nothing is too much trouble.
Dear Ian, it is lovely to hear your feedback and I will be passing this on to the staff team. I look forward to seeing you at the home soon. Kind regards, Home Manager.
I have been visiting Sovereign House for over a year. The building and staff are always neat, clean and tidy. The staff are approachable, friendly and always willing to help. Most importantly, the residents are well looked after and are made comfortable. The meals are well presented and tasty.
I have been visiting Sovereign House for over a year. The building and staff are always neat, clean and tidy. The staff are approachable, friendly and always willing to help. Most importantly, the residents are well looked after and are made comfortable. The meals are well presented and tasty.
Dear Sandy, thank you for taking the time to tell us about your experience of the home. I will pass this on to the staff team and see you in the home when you next visit. Kind regards.
As we got to know the staff better, we trusted them to look after our loved one.
As we got to know the staff better, we trusted them to look after our loved one.
Home Manager.
This home is the best.
This home is the best.
Dear Colin, Thank you for giving us your feedback and saying "This home the best". I want to wish you and your family all the best of health for the future. Kind regards, Home manager.
Mum was at Sovereign Lodge for a short time but the care and compassion she received was fantastic. The staff were really friendly and helpful when we went to the home. It was very clean and Mum's room was really spacious.
Mum was at Sovereign Lodge for a short time but the care and compassion she received was fantastic. The staff were really friendly and helpful when we went to the home. It was very clean and Mum's room was really spacious.
Home Manager.
When I arrived, I was put in a room where I was not comfortable. My husband spoke to the manager and it was quickly put right which I was very pleased about. Can't complain, I had a nice comfortable stay. Staff are excellent, couldn't ask for more. Thank you all very much.
When I arrived, I was put in a room where I was not comfortable. My husband spoke to the manager and it was quickly put right which I was very pleased about. Can't complain, I had a nice comfortable stay. Staff are excellent, couldn't ask for more. Thank you all very much.
Home Manager.
Although my aunt was only at Sovereign Lodge for just over a month before her death she was always treated with great care, respect and dignity. The staff were very sensitive to our needs too.
Although my aunt was only at Sovereign Lodge for just over a month before her death she was always treated with great care, respect and dignity. The staff were very sensitive to our needs too.
Home Manager.
My husband has been in Sovereign Lodge for three years and I have been very pleased with the service and care that he has received. The management and staff are always welcome to hear of any problems, however minor and they are resolved almost immediately. They have a team of dedicated carers there...
I feel truly grateful that my husband is in a home such as Sovereign Lodge.
Home Manager.
The care given to my mum was excellent. The regular staff are so caring and personal to both residents and their families. Sometimes, mum had to wait too long for a response to her call, as she was bed-bound. I personally think this was more to do with how the place was managed eg, at mealtimes...
The care given to my mum was excellent. The regular staff are so caring and personal to both residents and their families. Sometimes, mum had to wait too long for a response to her call, as she was bed-bound. I personally think this was more to do with how the place was managed eg, at mealtimes staff were busy. Perhaps staff should be split between caring, responding to buzzers and providing meals?
In reply to your concern about the call bells, I believe for me to give you reassurance is to explain the system. When a bell is rung, it generates a print out in the...
Thank you for your feedback and letting us know the care given to your Mum was excellent. I will pass this onto my staff team.Home Manager
My husband and I have always found the care and attention given is excellent. They meet my sister and brother-in-laws needs superbly well.
My husband and I have always found the care and attention given is excellent. They meet my sister and brother-in-laws needs superbly well.
Home Manager.
I visit my friend, and I am so impressed by everything that I see. She is so happy there and so well looked after. The staff are so welcoming. My friend has been in the home for 10 months, and I have seen the difference in her demeanour from when she was in her own home and looking after herself...
I visit my friend, and I am so impressed by everything that I see. She is so happy there and so well looked after. The staff are so welcoming. My friend has been in the home for 10 months, and I have seen the difference in her demeanour from when she was in her own home and looking after herself where she was so lonely. Thanks go to all for doing such a good job.
Home Manager.
My partner has been in Sovereign Lodge for 6 months now. He is blind and paralysed so cannot move at all without help. All his personal care is done by carers, always kindly and with dignity. I visit daily and have myself been treated well. He and his room etc are always clean.
My partner has been in Sovereign Lodge for 6 months now. He is blind and paralysed so cannot move at all without help. All his personal care is done by carers, always kindly and with dignity. I visit daily and have myself been treated well. He and his room etc are always clean.
Home Manager.
I am blind and paralysed so cannot see or move and rely on staff for personal care, this is always there. Regular tea, soft drinks etc the food is good. I have to use a spoon in my left hand, so need food cut up for me, this is kindly done.
I am blind and paralysed so cannot see or move and rely on staff for personal care, this is always there. Regular tea, soft drinks etc the food is good. I have to use a spoon in my left hand, so need food cut up for me, this is kindly done.
Dear Michael, thank you so much for your feedback, it is so wonderful for one of my residents to share how their living experience with us is going. We look forward to continuing to support you at Sovereign Lodge.
My stepmother came to Sovereign Lodge straight from the hospital. Although she was close to the end she was treated wonderfully by the staff and I believe passed without pain and with dignity. Thank you so much.
My stepmother came to Sovereign Lodge straight from the hospital. Although she was close to the end she was treated wonderfully by the staff and I believe passed without pain and with dignity. Thank you so much.
Kind regards.
My father was placed in the care of Sovereign Lodge, his care was beyond kindness, compassion and a true home from home. My father sadly passed away on 23 June 2019. I can honestly say I could not have wished for it to be anywhere else. Brilliant staff, wonderful care and all I can say is THANK YOU.
My father was placed in the care of Sovereign Lodge, his care was beyond kindness, compassion and a true home from home. My father sadly passed away on 23 June 2019. I can honestly say I could not have wished for it to be anywhere else. Brilliant staff, wonderful care and all I can say is THANK YOU.
Dear Anna, I was so happy to read your feedback on your journey, we try to give kindness to all our residents. I will pass on your thanks to the staff team. Kind regards.
The complete experience of the care centre was fantastic from my mother arriving, to her passing away. The facility, staff and support were excellent in the short time she was there. Even after her death, the staff could not be more helpful and sympathetic.
The complete experience of the care centre was fantastic from my mother arriving, to her passing away. The facility, staff and support were excellent in the short time she was there. Even after her death, the staff could not be more helpful and sympathetic.
Kind regards.
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Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering...
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus, we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the...
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was anI think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Before joining Healthcare Homes I was a...
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job roleOutside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
I enjoy working with the staff and being part of a supportive team. I take pride in meeting residents’ expectations and resolving any problems...
I enjoy working with the staff and being part of a supportive team. I take pride in meeting residents’ expectations and resolving any problems quickly to keep the home running smoothly. I hold a degree in Carpentry and Joinery from Sussex Downs College, which helps me maintain a safe and comfortable environment for everyone.
We have a great team here, and I’m passionate about providing good food for our residents.
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