Lindridge

Laburnum Avenue, Hove BN3 7JW
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9.7 147 Reviews
  • Lindridge, Hove
Lindridge care home in Hove offers people with care needs a welcoming home.

Trained staff care for people with dignity and respect at all times.

A variety of activities are available for residents to participate that suit their interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Alex Mendonca (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (29)

Parking

  • Available for Relatives and visiting GPs, Specialist Teams

Lindridge Reviews (147)

9.7

Lindridge has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years.
Over all time Lindridge has 147 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lindridge
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Total of 147, showing 61-80
Review from J L (Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The food was poor.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to leave a review for us while you were a patient on the inpatient rehab unit and I hope you are continuing your recovery at home. Thank you for your frankness concerning the catering. I am sorry that you were disappointed with the catering during your stay. Our Catering Manager is available to discuss the requirement and concerns with all residents and patients if required.

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Review from Marie A (Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was made very welcome and soon got used to the routine. I was taken in a wheelchair to the garden and I took myself for walks along the corridor, which made me feel good again. Physio came to my room to show me what exercises to do.
Reply from Anne Morris, Business Manager at Lindridge

Thank you for writing a review for Lindridge. We're very happy that you found your stay in our rehab unit to be a positive experience. All the staff wish you well on your journey towards full health, it was our pleasure to look after you.

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Review from David J (Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent 23-days in my room, and I was looked after by all the staff, especially the head chef and his workers; the food was fantastic. I looked forward to everyday meals. The nurses were lovely and very helpful and always asked those words, "would you like a cup of tea". Thank you nurses, and thank
you all other workers.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to do a review for us. We are pleased that you enjoyed your stay and the catering.

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Review from Colin A (Son of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was transferred to Lindridge following an operation for a broken hip following a fall at home. The care and support given to my Mum by all staff was exceptional - she was treated with both dignity and respect.
Reply from Louise Offer, Business Administrator at Lindridge

Many thanks for taking the time to complete a review for us and for your kind words. We hope your Mother continues to recover well at home.

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Review from James H (Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience. The nursing staff are excellent. The staff are very kind and very friendly from the cleaning staff to very attentive care staff. Management is equally good. Well done.
Reply from Anne Morris, Business Manager at Lindridge

Thank you so much for taking the time to complete a review for Lindridge and your very kind words, we are so glad that your stay in our rehab unit was a positive one and that your health continues to improve following your discharge.

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Review from Thomas B (Respite Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were excellent. They took great care of me and I came away satisfied.
Reply from Anne Morris, Business Manager at Lindridge

Thank you for completing a review for Lindridge, I will make sure your comments are passed onto the staff.

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Review from R D (Respite Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good and comfortable. I was resident there for 5 and a half weeks.
Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to complete a review for Lindridge. We are glad to hear your stay at Lindridge on our Rehab Unit was a positive one and that your health continues to improve.

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Review from Michael F (Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were helpful, considerate and courteous. Nothing was too much trouble for them to assist me. They were all good-humoured and it was a pleasure to be in their company.


Something that irritated me was the lighting arrangements in my room. The switch was too far from my bed and I had to

get out of bed walk around the chair to access the light switch. Not good for a 90-year-old. Secondly, the light in the toilet kept switching itself off after 30 seconds plunging me in complete darkness in a windowless room.
Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to complete a review for Lindridge, we pride ourselves in providing good care and having friendly, personable staff. Thank you for the comments regarding the light switch however there are two lights switches one on each side of the bed for ease of access, I will, however, remind staff to ensure this is pointed out to our residents in future. The light in the toilet is a motion sensor and I will look at trying to have the cut off time extended - we encourage positive and negative comments from all of our residents and patients as this helps us to provide the best care possible.

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Review from Pamela S (Respite Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It was a great relief to be at Lindridge after a spell in hospital. The room was pleasant, the staff helpful and the food good.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review for the home, we are all pleased that you enjoyed your stay.

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Review from John G (Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was sent to Lindridge to recuperate after a hip operation so that I could go back home and look after myself. I live on my own, 96 years old and I was most impressed with every aspect and although isolated in my room, I was well looked after by dedicated, lovely nurses who had been trained to do so.
I would not fault them in any aspect.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to complete a review for Lindridge. We are pleased that you enjoyed your stay with us despite the isolation requirement.

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Review from J B (Respite Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I was very disappointed as I went for rehab but only had 3 visits from physiology. One of which was on the day of discharge.
I'm afraid I did not enjoy my stay due to 14 days of isolation. However, the staff were extremely helpful.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you for taking the time to submit a review and appreciate your comments regarding the community physio team. We are pleased that you found the staff helpful.

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Review from Andre K (Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a short term resident of Lindridge as I recuperate from illness. The quality and standard of the care provided is superb. It truly helps folk feel safe, cared for and above all - a part of the Lindridge family. I would wholeheartedly recommend Lindridge to anyone who needed caring for with that
special touch. Lindridge truly goes the extra mile and as a resident, I can speak from direct experience how cared for I feel. I would recommend this experience to anyone who wished their family members to be excellently cared for. To all the professionals, carers and staff I say take a pat on the back from me because it is so well deserved.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review following your stay with us. We are so pleased that you enjoyed your stay with us.

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Review from Anne W (Respite Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rooms were well maintained and thoroughly cleaned every day. The staff were all very helpful and nothing was too much trouble for them. Food was good and we had three good meals a day also being diabetic this was catered for. The only gripe that I had is that I went in for rehab and physiotherapy and
expected to see a physio every day but that didn’t happen. The physios were community-based and quite often were not seen as out on other calls within the community.
Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much for taking the time to submit a review. We are so pleased that you enjoyed your stay with us.

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Review from William H (Respite Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, cheerful and friendly staff. Well looked after - nothing is was much trouble.
Accommodating, comfortable and quite adequate.
Although I would have liked to be in my own home, I actually enjoyed my stay.
Reply from Louise Offer, Business Administrator at Lindridge

Many thanks for your review and for taking the time to complete it for us. We are pleased that you enjoyed your stay at Lindridge and were well looked after.

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Review from Patricia M (Sister-in-law of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot tell you how kind and considerate all the staff at Lindridge were to my late sister-in-law. She spent the last 20 years of her life there and really enjoyed it. In fact, it was her wish to pass away in the place she called home. The facilities, cleanliness, rooms etc were excellent. I would
highly recommend this care home to anyone.
Reply from Anne Morris, Business Manager at Lindridge

Thank you so much for your kind review, we will miss your sister-in-law so much - she was very much a part of the Lindridge family.

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Review from S K (Husband of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Lindridge care and nursing very improved during recent months. We are in a very difficult time, Covid time! After waiting for many months to see my husband, they provided the best possible way, testing and checking, that enabled me to go to my husband's room and I cannot describe to you what
an amazing experience I had. The other really amazing experience was my husband's birthday, which the Chef made it very magical for us and also my husband. He made the most interesting food and, with the best presentation. Maybe it was his last birthday!
Reply from Louise Offer, Business Administrator at Lindridge

Thank you so much, S K, for taking the time to submit a review. It is so nice to be able to welcome relatives back into the home to visit their loved ones. We are very pleased that you enjoyed the birthday celebrations.

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Review from L W (Son of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot speak more highly of the wonderful care and attention my mother has received from the dedicated nurses and carers at Lindridge throughout her 18+months with you! Particularly in December 20 in the run up to Christmas.
They made her feel very comfortable and happy despite the pandemic and the
difficulties faced by the home. She rarely complains, loves the staff and the food. It is rewarding to see her well nut I wish I could see her inside the home instead of only window visits.
Reply from Anne Morris, Business Manager at Lindridge

Thank you for your lovely review especially during this really difficult time for everyone but especially our residents' relatives. Hopefully, we will soon be opening our doors again to enable visits.

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Review from Jasmine (Daughter of Resident) published on 10 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I wanted to show our appreciation to the very kind and attentive staff that take care of my dad. Not only do we have a couple of wonderful carers who have consistently made my dad's days better and brighter, but my mum and I were blown away by the kindness from the kitchen staff for my fathers 74th
Birthday.
They went above and beyond to work with me to create a special Birthday menu just for him, even with Covid 19 creating all sorts of new challenges, my dad was still able to enjoy a delicious medium-rare steak meal with all the trimmings, pureed, but still as yummy. The head chef even printed images of the food prep process and final steak, then laminated this so he was able to 'see' the food while he ate it. His communication with me and attention to detail was exceptional and if the same amount of love is put into their Christmas Lunch I may have to change my plans! Thanks again.
Reply from Anne Morris, Business Manager at Lindridge

We are so glad your Father enjoyed his birthday and our Chefs were able to provide his special meal which obviously meant a lot to your Father and to you and your family. Thank you for taking the time to write a review for Lindridge.

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Review from Tim M (Respite Resident) assisted by family/friend published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were friendly and helpful. Room was very spacious and comfy, beds were a bit hard for my taste. Food was excellent and the whole care home seemed very clean. Lots of activities for residents ie carol services and parties etc.
If someone needs care I wouldn't hesitate to recommend.
Reply from Anne Morris, Business Manager at Lindridge

Thank you so much for taking the time to review our home. I will pass all of your lovely comments onto our caring staff but particularly our housekeeping, activities and catering departments. Many thanks.

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Review from Bill P (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Lindridge are without a doubt the most caring, kind, lovely people you could wish for.
My mum was loved there right up until the day she passed away. I could not be with Mum at the end due to the COVID-19 but the nurse and carers made sure I could say goodbye on Skype.
My mum felt very
safe and secure at Lindridge.
May God bless all the staff there... nurses, carers, admin people and management.
Thank You!
Reply from Anne Morris, Business Manager at Lindridge

Thank you for taking the time to submit a review. Your kind words mean so much, your Mum will be sorely missed on Shipley Street, she was such a character.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Lindridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Lindridge is calculated as follows: ( (150 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 184 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lindridge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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