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Victoria Chartwell

81 Dyke Road Avenue, Hove, East Sussex BN3 6DA
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Victoria Chartwell, Hove
Victoria Chartwell, Hove
Victoria Chartwell, Hove

Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

Care Provided by Victoria Chartwell

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Nursing Care£1,500 - £1,700£1,500 - £1,700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

Contact Victoria Chartwell to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (127)

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9.5

Victoria Chartwell has a Review Score of 9.5 (9.529) out of 10, based on 38 reviews in the last 2 years. Over all time Victoria Chartwell has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Ann B (Resident / Service User) published on 2 April 2026 Submitted via Postal Card
Overall Experience

All the staff very kind and proffesional. Shame lift is not working. Home kept very clean and tidy.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you and we do apologise that the lift is currently awaiting full refurbishment. Sadly, it takes a great deal of time to have the parts delivered.

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Review from Leslie A (Respite Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

I found my stay at the nursing home very pleasant. The manageress and her staff made my stay very comfortable (3 months) it was a very happy atmosphere to be there. Very well run by all who worked there. I would recomend any person who needs care and attention in later life to reside here. My thanks to all staff and carers for looking after during my stay there. Thanks to Victoria Chartwell I am back gome on full recovery.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your review and you will be aware that we are now undergoing a full refurbishment to enhance the rooms and facilities.

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Review from J H (Resident / Service User) published on 7 January 2026 Submitted via Postal Card
Overall Experience

The staff are excellent. They are all very welcoming, understanding, and caring. They are all very hardworking and nothing is overlooked. The comfort of the residents is their prime concern. The food is plentiful and a wide variety is available. The level of cleanliness can not be surpassed. The entire home is spotlessly clean.

Reply from Paul Burns, Director at Victoria Chartwell

We are delighted that you are so happy with the home!

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Review from Patricia P (Resident / Service User) published on 7 January 2026 Submitted via Postal Card
Overall Experience

As I am here under NHS care I am unable to enter value for money, but should I need care in the future I hope I can. Come to Chartwell to caring staff + happy facility.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you for giving us such a positive review.

Much appreciated.

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Review from Neil P (Respite Resident) published on 3 December 2025 Submitted via Postal Card
Overall Experience

A lot of kind and efficient care. The building is undergoing a large scale programme of alteration and improvements but the staff are coping well and the standard of care is maintained at a high standard.

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Review from C G (Relative of Resident) published on 23 October 2025 Submitted via Website
Overall Experience

I am writing on behalf of my Aunt who recently stayed following her hospital admission.

The interior of the home needs decorating / updating as it looks somewhat tired in some areas but that does not retract from what is most important...... The delivery of care.

The manager and staff are very kind, supportive and deliver appropriate and effective care with dignity and respect; they also listened and acted in the best interest of my Aunt, liaising with the family, all health, allied health and social care representatives effectively and in a timely manner.

My aunt reported that the food was good and she put on some much needed weight which is so important for her health and wellbeing.

I would like to thank each and every one of the staff for their kindness and compassion.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your kind review and we agree about the interior needing updating and you should know that contractors have now commenced on a full refurbishment and extension of the home.

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Review from Helen S (Resident / Service User) published on 10 October 2025 Submitted via Postal Card
Overall Experience

Such a fabulous home with the most wonderful staff. From the very start, when I was still in the ambulance, I met so many nurses, carers and managers, all doing their best to reassure me and it worked. I feel so comfy here, almost to the point I don't wish to go home! I have been treated with dignity and respect at all times. The food is well thought out and delivered hot when needed. Such a variety so well 5* from me!

Reply from Paul Burns, Director at Victoria Chartwell

So glad you feel you had a 5-star experience.Thank you.

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Review from M A (Wife of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience
My husband has been in the care home following several weeks recovering from a fractured hip.
His entire stay has been completely satisfactory from all aspects. The care we have received has been above expectations. The nurses, care staff & physios have all been kind, caring and proactive.

My husband's general health, as well as his mobility, has improved immediately, and he's now ready and motivated to return home and resume his normal lifestyle. Thanks to all the staff for all the appointments for his onward care.

Reply from Paul Burns, Director at Victoria Chartwell

We much appreciate you awarding us a 5-star review.Thank you.

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Review from John G (Resident / Service User) published on 27 August 2025 Submitted via Postal Card
Overall Experience

I have now been in the Victoria Chartwell for 4 weeks and my room is lovely and I must say the care I have had from all who work here are very friendly and always willing to help no matter your request. Many of the staff always smile when greeting you which makes your day a happier one, they listen to you on your bad days and talk in a way to cheer you up. They are all very underrated group of people who deserve more.

Reply from Paul Burns, Director at Victoria Chartwell

It's wonderful to read how supported you feel and we much appreciate the feedback.

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Review from L P (Resident / Service User) published on 27 August 2025 Submitted via Postal Card
Overall Experience

Overall standard of care very good. Good food, staff friendly and helpful.

Reply from Paul Burns, Director at Victoria Chartwell

I am pleased that you were happy with the overall standard of care.Thank you.

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Review from Stephen D (Resident / Service User) published on 2 July 2025 Submitted via Website
Overall Experience
Moving from the hospital I must say it's like chalk and cheese this place is absolutely amazing the staff are 5 stars friendly and very knowledgeable and kind
The food is 5 stars absolutely delicious
The management are kind communicative and friendly another 5 stars

The rehabilitation staff are firm fair and very professional again another 5 stars

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your wonderfully positive 5-star review.

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Review from D H (Resident / Service User) published on 25 June 2025 Submitted via Postal Card
Overall Experience

I have been very well attended to. Thanks!

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for taking the time to provide us with a great review.

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Review from L B (Respite Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

Very happy here as all staff well-trained and offer great care and commitment to the patients.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind support.Much appreciated.

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Review from P S (Husband of Resident) published on 18 June 2025 Submitted via Postal Card
Overall Experience

The overall experience of Victoria Chartwell were excellent. My wife's treatment and care were second to none. Communication between the family and all the staff was also was again first class. As a family, we were thoroughly satisfied with the care of my wife.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much and I am delighted you were so happy.

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Review from M R (Resident / Service User) published on 2 June 2025 Submitted via Postal Card
Overall Experience

Care was excellent, staff checked everyday to ensure my rehab was going well. A very clean place to stay. Would happily recommend family and friends if ever they need a care home.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very generous and kind review.

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Review from H B (Respite Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

In my short time here the nursing staff have been great and have really looked after.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for taking the time to provide your lovely review.

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Review from M R (Resident / Service User) published on 25 April 2025 Submitted via Postal Card
Overall Experience

I came to Victoria Chartwell straight from hospital not knowing what to expect. I was very pleasantly surprised. The care and attention to detail was exemplary. The rooms were spacious and airy. The attention of the carers excellent and any queries/questions answered promptly. The food and choices of it were plenty. No hesitation in recommending this establishment.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your lovely review.Much appreciated.

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Review from S H (Resident / Service User) published on 16 April 2025 Submitted via Postal Card
Overall Experience

I found room 20 really small, also the lack of shelves to put anyhting, so water gets spilled frequently.

Reply from Paul Burns, Director at Victoria Chartwell

Very sorry that you had one of the smallest bedrooms but we do note your comments and will now seek to rearrange the room to make it easier to access water jugs and so on.We much appreciate the feedback.

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Review from S D (Resident / Service User) published on 2 April 2025 Submitted via Postal Card
Overall Experience

Since I arrived here the staff have looked after me very well. Everything I need is given to me quickly and courteously. Staff are available day and night and are always friendly and helpful. The home is clean and tidy and the rooms are adequately furnished.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your very kind review and I am delighted you feel well looked after.

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Review from David G (Respite Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

I was completely satisfed with my stay and do not have any recomendation for improvement.

Reply from Paul Burns, Director at Victoria Chartwell

We are delighted you were so happy and appreciate the 5-star review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Victoria Chartwell.

Upcoming Events

There are no upcoming events for Victoria Chartwell.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Victoria Chartwell.

Accreditations

There are no accreditations posted yet for Victoria Chartwell.

Meet the Team (2)

Eliza Toloza
Eliza TolozaJob Title:Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma Sheriff
Emma SheriffJob Title:Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Frequently Asked Questions about Victoria Chartwell

What types of Care is Victoria Chartwell registered for?

Older Person Care, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Chartwell have?

There are 22 Single Rooms.

What are the Facilities & Services at Victoria Chartwell?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Victoria Chartwell to the centre of Hove?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chartwell to verify any information. View our terms and conditions. Victoria Chartwell has an Enhanced Service -more info.