Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 123 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.
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Care Provided by Victoria Chartwell

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Contact Victoria Chartwell to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Victoria Chartwell to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (123)

9.6

Victoria Chartwell has a Review Score of 9.6 (9.556) out of 10, based on 43 reviews in the last 2 years.
Over all time Victoria Chartwell has 123 reviews.

Overall Experience
  • 87
  • 35
  • 1
  • 0
  • 0
Date Published
  • 123
  • 12
  • 24
  • 43
  • 80
Reviewer Connection to Victoria Chartwell
  • 31
  • 30
  • 26
  • 9
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 121-123
Review from Anthony B (Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and extremely helpful. Food very good and varied although I would have preferred more green veg. Very good value for the money and the nurses knew what they were doing and at times went the extra mile. A shower room would be a good thing.
Reply from Paul Burns, Managing Director at Victoria Chartwell
Your positive support is much appreciated.
Thank you.
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  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Brigid A (Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was diagnosed with Multiple Myeloma (terminal bone marrow cancer) in 2008. I was admitted to hospital in early January with a UTI and pneumonia. In late January I was transferred to the Victoria Chartwell for rehab care until late Feb. From the start, I felt 'at home', safe and comfortable.


All

the staff showed a caring and loving approach. Nothing was too much trouble and it seemed that attitude was given to all residents. There is obviously a good team spirit at the home.


The food was nourishing and plentiful and well presented.


If I need nursing care etc in the future I would be very content to return to the Victoria Chartwell.

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  • Value for Money
Review from W L (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent 6 weeks here in rehab after a fall and a hip operation. She is 94 years old and has received excellent care during her stay. I can not praise the staff enough for their dedication and support. She has been safe, comfortable and very happy here and would highly recommend this nursing
home. Please inform all staff and pass on our sincere thanks.
  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Victoria Chartwell is calculated as follows: ( (314 Excellents x 5) + (143 Goods x 4) + (32 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 493 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chartwell to verify any information. View our terms and conditions. Victoria Chartwell has an Enhanced Service - more info.