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Victoria Chartwell

81 Dyke Road Avenue, Hove, East Sussex BN3 6DA
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Victoria Chartwell, Hove
Victoria Chartwell, Hove
Victoria Chartwell, Hove

Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

Care Provided by Victoria Chartwell

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Nursing Care£1,500 - £1,700£1,500 - £1,700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

Contact Victoria Chartwell to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (127)

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9.5

Victoria Chartwell has a Review Score of 9.5 (9.529) out of 10, based on 38 reviews in the last 2 years. Over all time Victoria Chartwell has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from Hilary A (Daughter of Resident) published on 12 May 2017 Submitted via Website
Overall Experience

Victoria Chartwell is a happy and welcoming place for those in their vulnerable years. There is a programme of activities every month, a sunny garden to enjoy and regular staff which helps to build a good relationship between resident and carer.

My father has wonderfully cared for nearly a year with dignity and respect by all members of staff both day and night. The kindness shown to our family in father's last days was immense and eased the burden of his passing.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Firstly, I am very sorry for your terrible loss and secondly I must thank you for your wonderfully kind words which mean a great deal.

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Review from L M (Granddaughter of Resident) published on 8 May 2017 Submitted via Postal Card
Overall Experience

In my experience, the staff are excellent, caring and kind. My grandmother is always clean and smartly dressed, her nails are painted and her hair always perfect. My grandmother is always happy and the fact that she is 102 years old and going strong which says a lot. She loves the activities and has been talking more and seems more alert than ever.

Reply from Paul Burns, Managing Director at Victoria Chartwell

This is a really positive reflection on our staff. Thank you and I am delighted to learn that your experience is as you would expect.

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Review from A O (Great-Niece of Resident) published on 25 April 2017 Submitted via Postal Card
Overall Experience

My great aunt was cared for and nursed through the last week of her life with great kindness and compassion. This is an excellent nursing home and the staff are very competent, kind and thoughtful.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for your kind words at such a difficult time.

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Review from Janet H (Daughter of Resident) published on 12 April 2017 Submitted via Postal Card
Overall Experience

My mother has resided at Victoria Chartwell for a few years, the care throughout has been excellent. She has celebrated her 100th and 101st birthdays in the home and on Friday 31st March and Saturday 1st April she was given two fabulous parties: one for the residents with a singer and one with her family. The staff worked tirelessly, over and above what is expected of them to make her 102nd birthday so brilliantly memorable. I cannot praise them enough.

Reply from Paul Burns, Managing Director at Victoria Chartwell

It was a pleasure to make the celebrations so special, for all of us. Thank you for your support and we look forward to next year.

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Review from Anthony B (Resident / Service User) published on 14 March 2017 Submitted via Postal Card
Overall Experience

Staff friendly and extremely helpful. Food very good and varied although I would have preferred more green veg. Very good value for the money and the nurses knew what they were doing and at times went the extra mile. A shower room would be a good thing.

Reply from Paul Burns, Managing Director at Victoria Chartwell
Your positive support is much appreciated.

Thank you.

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Review from Brigid A (Resident / Service User) published on 28 February 2017 Submitted via Website
Overall Experience

I was diagnosed with Multiple Myeloma (terminal bone marrow cancer) in 2008. I was admitted to hospital in early January with a UTI and pneumonia. In late January I was transferred to the Victoria Chartwell for rehab care until late Feb. From the start, I felt 'at home', safe and comfortable.

All the staff showed a caring and loving approach. Nothing was too much trouble and it seemed that attitude was given to all residents. There is obviously a good team spirit at the home.

The food was nourishing and plentiful and well presented.

If I need nursing care etc in the future I would be very content to return to the Victoria Chartwell.

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Review from W L (Daughter of Resident) published on 6 October 2016 Submitted via Postal Card
Overall Experience

My mother has spent 6 weeks here in rehab after a fall and a hip operation. She is 94 years old and has received excellent care during her stay. I can not praise the staff enough for their dedication and support. She has been safe, comfortable and very happy here and would highly recommend this nursing home. Please inform all staff and pass on our sincere thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Eliza Toloza
Eliza TolozaJob Title:Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma Sheriff
Emma SheriffJob Title:Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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