Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 123 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.
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Care Provided by Victoria Chartwell

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Contact Victoria Chartwell to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Victoria Chartwell to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (123)

9.6

Victoria Chartwell has a Review Score of 9.6 (9.556) out of 10, based on 43 reviews in the last 2 years.
Over all time Victoria Chartwell has 123 reviews.

Overall Experience
  • 87
  • 35
  • 1
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Date Published
  • 123
  • 12
  • 24
  • 43
  • 80
Reviewer Connection to Victoria Chartwell
  • 31
  • 30
  • 26
  • 9
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 21-40
Review from B M (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father was a resident from 14th Nov 2024 to date for rehabilitation after falling over on a public road and fracturing his neck and wrist. The service of the staff at Chartwell has been amazing and I cannot express how well my Father is being looked after. The staff are very kind, polite and professional.
So pleased my Father was taken care of at this nursing home.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your wonderful words of support. Very kind.
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Review from James B (Respite Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my stay here very satisfactory and would recommend this care home to anyone.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you very much for your kind support. Much appreciated.
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Review from Kirsty O (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's been a resident here since having several foods and was referred by the hospital. I can't compliment the staff here enough, every single one of them is genuinely interested in each resident and spends time chatting and I can confirm the care here has been taken is not just in his room. He constantly
enjoys the food, enjoys the conversation with all his nurses and carers and the fabulous place.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your wonderful review. Much appreciated.
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Review from Eileen S (Sister of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, aged 71, was a resident at Victoria Chartwell for four months after receiving a terminal diagnosis at the Royal Sussex. During these months, until his death, he was looked after very well by the nursing and care staff who treated him with kindness and dignity. The staff invariably sought
to cheer him up if he was down and he always spoke of how well he was treated by them. A special mention should be made of the chef as my brother loved the food which is made in the Home's kitchen. If he wasn't feeling very well the chef came to his room and suggested something light to eat and made it specially for him.
The last days of my brother's life were difficult for him and his family, but the nursing and care staff were so kind to all of us and made the whole situation bearable. Thank you to the manager and your wonderful staff. We'll never forget you.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your very touching and kind review. We are terribly sorry for your loss but delighted that we could help.
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Review from Sandra T (Respite Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Victoria Chartwell for rehab on 23/09/24. This is ongoing, I am still here. Since arriving I have been shown nothing but kindness and good care. Being in pain and unable to do personal care for myself, the staff have all been exceptional in their care for me and preserving my dignity where
possible. The food is good and tasty and the rooms are clean.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your lovely review and I hope you get well very soon.
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Review from M S (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been exceptional. All staff are friendly and helpful. The food is delicious. The room has the most amazing views of the downs and the sea. The staff go above and beyond to assist and make you feel safe. I'd recommend Victoria Chartwell. The physio has arrived daily for rehab. As most care
homes meet standards.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your 5-star review. Very much appreciated.
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Review from G M (Respite Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm a retired nurse and have worked in care homes at times many years ago, but none as good as this one. Victoria Chartwell stands alone in every way. The building itself is comfortable, just like home.
Everyone makes you feel special and really cared for. No rush. All the staff are very happy and
are always ready to help you in any way you need them. You are encouraged to go down to the lounge to be with other residents. Activities are helpful too. And the food is good. I would stay here if I could.
Reply from Paul Burns, Director at Victoria Chartwell
This is wonderful to read and the team at Chartwell will be rightly delighted. Thank you.
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Review from Susan M (Respite Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The hospital sent me to the nursing home for rehabilitation. The care was friendly, respectful and kind. The home was comfortable and clean and the food was good. The intensive physiotherapy within a month changed me from immobility to walking amazingly!
Reply from Paul Burns, Director at Victoria Chartwell
So glad that your stay worked so very well and thank you for the 5-star rating.
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Review from P W (Respite Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Perfect treatment on arrival, attention day and night. All staff are extremely friendly, everything to get you well. Many activities to take part in. Wide variety of food, all freshly cooked which is very good, no complaints.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your review. Much appreciated.
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Review from Ann A (Respite Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff kind, caring and polite. Couldn't wish for better. Rooms need decorating and made cheerful and welcoming. The entrance hallway needs decorating. TV badly needs upgrading, most difficult to operate!
Reply from Paul Burns, Director at Victoria Chartwell
Thank you, we are working towards a full refurbishment of the home and feel sure this will address your very valid points. Best wishes.
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Review from Joan B (Sister of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visits are always a pleasant experience. The activities coordinator is so much fun. I sometimes stay for lunch and it is always very good. All the staff I meet are so friendly. Well done.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your very kind review. Best wishes.
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Review from D L (Respite Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 4 weeks now and I find all the staff extremely helpful, attentive and caring. I am very happy with my choice.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your review and whilst you are very happy, I wonder what we could do to make you feel 5-star?
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Review from C B (Daughter of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly, helpful and caring to residents and their families. They are always happy to talk and update us on the resident (my dad).
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Review from D W (Respite Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the welcome I received when arriving from the hospital to the day I left for home, I received the absolute best in kindness and overall care from all staff and physios. Aware that I was recovering from surgery, I was supported sensitively throughout my stay. This contributed to my eventual mobility
to continue my recovery at home. Victoria Chartwell must be rated excellent in all areas.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your wonderful 5-star review. Much appreciated.
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Review from Terry H (Respite Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience at Victoria Chartwell and impression is excellent. The food and staff are especially good. I was impressed by the grounds and my overall experience at a difficult time for me was excellent and I would certainly recommend.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for rewarding us with a 5-star review. They are much appreciated.
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Review from Alistair B (Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my arrival at Victoria Chartwell, I was made welcome by the manager and shown to my room. I have found everyone I have been in contact with friendly, caring and very patient. The food is good, even to being asked if there is anything I particularly like that was added to the menu. After my wife's
death some years ago my life was becoming difficult but now with the care I receive at Chartwell, it is much improved. The ageing process is less hard to live with so I am very happy to reside here among so many of the younger staff looking after me.
Reply from Paul Burns, Director at Victoria Chartwell
It's wonderful to read about your very positive experience. Thank you.
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Review from C C (Respite Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Was transferred to the nursing home from Brighton Hospital in order to regain some strength and balance, to enable me to return home safely. Have only needed minimal assistance from staff, but they seem to be very good with other residents who are very elderly and some have dementia. The assistants
do help me with bathing etc, show empathy, and encourage me in my recovery.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you, but I do note that you are only rating us as 3-star. Please let us know how we can improve.
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Review from Julian S (Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable. Good food. Lovely, helpful staff.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your five-star review. Much appreciated.
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Review from I W (Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here after a hip operation. I have found all the staff here to be very good and helpful.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your very kind review. Much appreciated.
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Review from M T (Sister of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very friendly and helpful. Meals were excellent.
Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your 5-star review.
It really matters.
Very kind.
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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Victoria Chartwell is calculated as follows: ( (314 Excellents x 5) + (143 Goods x 4) + (32 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 493 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Chartwell to verify any information. View our terms and conditions. Victoria Chartwell has an Enhanced Service - more info.