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Victoria Chartwell

81 Dyke Road Avenue, Hove, East Sussex BN3 6DA
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Victoria Chartwell, Hove
Victoria Chartwell, Hove
Victoria Chartwell, Hove

Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

Care Provided by Victoria Chartwell

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Nursing Care£1,500 - £1,700£1,500 - £1,700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

Contact Victoria Chartwell to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (127)

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9.5

Victoria Chartwell has a Review Score of 9.5 (9.529) out of 10, based on 38 reviews in the last 2 years. Over all time Victoria Chartwell has 127 reviews.

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Showing 127 reviews matching selected criteria
Review from C C (Respite Resident) published on 4 July 2024 Submitted via Postal Card
Overall Experience

Was transferred to the nursing home from Brighton Hospital in order to regain some strength and balance, to enable me to return home safely. Have only needed minimal assistance from staff, but they seem to be very good with other residents who are very elderly and some have dementia. The assistants do help me with bathing etc, show empathy, and encourage me in my recovery.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you, but I do note that you are only rating us as 3-star. Please let us know how we can improve.

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Review from Julian S (Resident / Service User) published on 27 March 2024 Submitted via Postal Card
Overall Experience

Very comfortable. Good food. Lovely, helpful staff.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five-star review. Much appreciated.

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Review from I W (Resident / Service User) published on 15 March 2024 Submitted via Postal Card
Overall Experience

I came here after a hip operation. I have found all the staff here to be very good and helpful.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind review. Much appreciated.

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Review from M T (Sister of Resident) published on 2 February 2024 Submitted via Postal Card
Overall Experience

Staff were very friendly and helpful. Meals were excellent.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you for your 5-star review.
It really matters.

Very kind.

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Review from E S (Respite Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience
Arriving after calling for an ambulance when spending several hours in the floor unable to get up and finally requesting an ambulance. I was in hospital for 2-3 days before being sent here with a very smashed-up shoulder/arm ect.

As it happens, I know this home where I had visited very elderly friends in the past, my experience has been good but I have no knowledge of value for money.

Reply from Paul Burns, Director at Victoria Chartwell
I am pleased that we have been able to look after and your experience has been very good.

Thank you.

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Review from Sue W (Daughter of Resident) published on 8 January 2024 Submitted via Website
Overall Experience

The care at the Victoria Chartwell is really quite simply amazing. The staff truly care for their residents. The staff are so engaging and friendly. Chartwell offers lots of interesting daily activities to keep the residents busy. The nursing home is very well run. Whenever I have a query about anything, the management team are there to help. Chartwell sometimes puts on fun parties. One such party was organised specifically for my Mum but residents, family members and staff shared the fun. It took place in November 2023. My Mum chose a ‘Spanish Day’ theme and included exciting flamenco entertainment. The residents and their families were also treated to an Elvis impersonator for their Christmas party last month, which was also enormously fun. Happy New Year to all of the staff at The Victoria Chartwell Nursing Home. They deserve a big pat on the back for their achievements of high standards throughout and compassionate care.

Reply from Paul Burns, Director at Victoria Chartwell
What an amazing review, thank you so much.

The staff will be delighted!

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Review from Dawn H (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

The staff have been very supportive and caring for my mother. I come daily at different times and she is clean, happy and looks in better health each day. The staff have encouraged her to get out of her room and exercise which is helping towards her recovery. I am very confident in my mum's care.

Reply from Paul Burns, Director at Victoria Chartwell
It's wonderful to read of your confidence.

Thank you.

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Review from R G (Respite Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

Very pleased with the staff - all very friendly and caring.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your very positive review.

Much appreciated.

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Review from Andy C (Son of Resident) published on 8 November 2023 Submitted via Website
Overall Experience

Our dad has been staying here for three weeks now. We are very impressed with the level of care he has been receiving. The staff are all very friendly and very caring and very helpful with any questions we have. The home seems to run very smoothly. Well done to you all.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five star review. Much appreciated, so glad all good.

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Review from Ian C (Respite Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience
I am impressed by the general cleanliness and the dedicated staff here.

The food is amazing.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for giving us a 5-star review.

Very much appreciated.

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Review from P B (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience

Mum has been treated very well, everyone has been very kind and supportive. A good team overall.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your feedback and we hope to achieve more in future.

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Review from Sally W (Daughter of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
Found the staff here to be excellent. Nursing staff, care staff, physios, occupational therapists, cleaners and cooks were all very caring and kind to my mother.
She was treated with respect, dignity and care at all times. Lots of staff, around with plenty of time for residents and visitors. The nursing staff were really kind and thoughtful.
She really enjoyed the food too. Was given choices and all to a good standard. The gardens and communal areas were nice, clean, light pleasant areas. Her experience here has taken away her fear (and mine) of potentially going into a care or nursing home for a longer period.

Her room was a bit shabby, needed decorating, but had a TV, a view, a comfy bed and her own loo. Most of the other rooms were better and nicer, but she was only there for a short time. She'd be happy to go back here if the need arose.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for such a lovely review and I do apologise about the bedroom. We are commencing a refurbishment of bedrooms in October and they will be transformed! Best wishes.

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Review from Yvonne R (Respite Resident) published on 1 September 2023 Submitted via Postal Card
Overall Experience

I have really enjoyed my stay at Victoria Chartwell. The staff have all been wonderful, everyone being so kind, respectful, happy and considerate. I shall be sad to leave and would always be happy to come here again. It has been like being part of a big family. Thank you everyone at Victoria Chartwell.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much and I am delighted you enjoyed your time with us.

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Review from G T (Daughter-in-law of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

The staff are all caring and helpful. They look after my mother-in-law well. The only thing letting it down is the portion size of the food. I understand many residents only need small meals, but my mother-in-law prefers more.

Reply from Paul Burns, Director at Victoria Chartwell

I am very sorry to hear about the food portion size and will certainly speak with the chef regarding this. My apologies.

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Review from Peter R (Son of Resident) published on 14 August 2023 Submitted via Website
Overall Experience

I think this care home is absolutely amazing. The staff are without doubt the nicest, they genuinely care about the residents. My mum has been in this care home to rehabilitate, I believe the care here has saved her, she has been made so welcome and happy. I have spent many hours visiting and always witnessed incredible care and love from all the wonderful staff, they are incredible.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your five star review. I am delighted you are so assured. Best wishes.

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Review from Anne W (Respite Resident) published on 14 August 2023 Submitted via Postal Card
Overall Experience

So far all staff have been very good to me, nothing too much to do for you. Thank you very much.

Reply from Paul Burns, Director at Victoria Chartwell
I am very pleased that we have given you no concerns and accommodate your wishes.

Thank you.

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Review from Sarah S (Resident / Service User) published on 29 June 2023 Submitted via Postal Card
Overall Experience

An excellent service all-round. Very caring with great dignity. Food is really first-class, with a view of the lovely gardens and a light and spacious lounge. Would highly recommend to others.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for your five star review.

Just wonderful.

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Review from G B (Respite Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience

I have been very happy with the care and support I have received during my stay here. The staff are always friendly and helpful, the food is very good and the room very comfortable.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you so much for a five-star review.

Wonderful and very kind.

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Review from B L (Respite Resident) published on 4 May 2023 Submitted via Postal Card
Overall Experience

I have been very grateful for the care and consideration shown to me during my stay here. Many thanks everyone.

Reply from Paul Burns, Director at Victoria Chartwell
Thank you very much for your kind support.

Best wishes.

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Review from Paul F (Respite Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience

The staff of Victoria Chartwell Care Home have ensured that my rehab stay here has been extremely safe and comfortable. The care, support and encouragement they provide is second to none. They are all good-humoured and have a sense of fun when appropriate. I shall miss them when I go home - they are like one big family. In addition, the food has been excellent too.

Reply from Paul Burns, Director at Victoria Chartwell
I am so pleased you have enjoyed your stay and really appreciate the lovely feedback.

Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Victoria Chartwell.

Accreditations

There are no accreditations posted yet for Victoria Chartwell.

Meet the Team (2)

Eliza Toloza
Eliza TolozaJob Title:Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma Sheriff
Emma SheriffJob Title:Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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