Victoria Chartwell

The food has been consistently very good and the activities I have attended have given me the opportunity to meet other residents. I can see that the activities help those less fortunate than myself who have limited movement.

I have only praise for the staff at Victoria Chartwell. The kindness, care and interest in our mother are outstanding. They are proactive in seeking additional services to support her and are very good at communicating with the family.

The only feedback would be that if Mum was a paying resident at £5,400 per month, would maybe suggest that the rooms need a little updating/refurb.

My mother is very comfortable and well looked after at Victoria Chartwell Care Home and she always tells me how lovely the staff are and how kind they are to her. She has a lovely ground-floor room overlooking the garden and she seems happy there. Her dementia has been getting more pronounced and the care home staff have been so helpful in referring her to the appropriate agencies and looking after her needs. She enjoys the activities, especially the singing. I would highly recommend this care home.

Extremely pleased and happy with the exceptionally high level of care that is being provided. It is very professionally run and managed with a great team of caring and friendly staff. They provide excellent, compassionate care, high-quality meals and a good range of activities. Very impressed and highly recommend - thank you all at Victoria Chartwell Care Home - much appreciated.

I have been in Victoria Chartwell Care Home for almost two months recovering from hip surgery following an accident. In what must be a challenging environment, its staff are extremely caring and professional. The house is warm and comfortable.

Warm room to myself with a window. Comfortable, adjustable bed. It's quiet at night. Wifi is reliable-ish and Freeview TV. Private toilet across the corridor, allowed showers and night commode. Staff are typically kind, friendly, face-masked, knock before entering, explain before doing, and most respond quickly to the bell. When opinions differ, staff are a bit over-protective but solutions are found. The staff are permanent and got to know me. No problem mentioning same-sex partner, staff are also comfortable with ethnic diversity. Physios and occupational therapist are excellent and built my confidence. Heated plates mean food arrives warm. Vegetable soups, roast dinners, and fresh vegetables are tasty. The chef sometimes checks the menu with me. Appreciated being allowed my food substitutes. The pantomime was good. The activities organiser tries hard to entice residents to the dayroom. Visiting needs to be extended to 7pm as the 4.45 pm closure cuts visitor numbers. Vegetarian choices need widening more beyond meat substitutes. Room insulation from noisy corridors is needed. Poor signage from the road confuses visitors.

The staff are excellent and meals are very good. My confidence is very good. I think being in a home built my confidence to go home which I thought I would so I could be better at home.

I cannot praise the care at Victoria Chartwell enough. The staff are dedicated, kind, friendly, approachable and always available to speak to relatives. When care needs change, they adapt quickly and professionally and always have time to answer questions.

Temporary resident passing through. Staff helpful, friendly and efficient.

Faultless!

I have enjoyed being at Chartwell for rehab during the last few weeks. The staff are kind and caring and do all they can to accommodate patients' needs and to create a happy atmosphere in the home. Meals are excellent, varied and attractively presented, a credit to the catering staff.

We are so grateful for the compassionate care that our mother is receiving at the Victoria Chartwell Home, particularly after a fall this month. Many thanks.

I love this place. The staff, your food, your attention to your patients. Your all-around care was the best I have ever had and I thank you all from the bottom of my heart.

I am very happy to live here as I am almost blind and so get a great deal of help from the staff.

I have been very comfortable in Chartwell. The carers and nurses have always been on hand to help me with any problems I have had. The room is very cosy and comfortable.

My uncle lived at Chartwell for nearly four years and was treated with the utmost respect and kindness. Even during the past two difficult years of covid restrictions, I knew that I could rely on their care and I cannot thank them enough for working through that time and looking after my relative when I was unable to. He recently passed away, but during the month that his health declined, I was kept informed of every move. Thanks to all of the staff for being part of my uncle's family.

The staff are very friendly, very helpful and the food is good.

Staff are cheerful and helpful.

Since I had arrived here I have been treated with kindness and understanding with smiles and laughter. They are very helpful and caring. The staff are lovely and it shows when they work together.