Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 119 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (119)

9.6

Victoria Chartwell has a Review Score of 9.6 (9.554) out of 10, based on 41 reviews in the last 2 years.
Over all time Victoria Chartwell has 119 reviews.

Overall Experience
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Date Published
  • 119
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Reviewer Connection to Victoria Chartwell
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Total of 119, showing 61-80
Review from Ann S (Goddaughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the care at Victoria Chartwell enough. The staff are dedicated, kind, friendly, approachable and always available to speak to relatives. When care needs change, they adapt quickly and professionally and always have time to answer questions.
Reply from Paul Burns, Director at Victoria Chartwell

It is always a delight to read of such satisfaction. Thank you and I am very grateful for the feedback.

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Review from F B (Respite Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Temporary resident passing through. Staff helpful, friendly and efficient.
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Review from Evelyn P (Respite Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Faultless!
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Review from Joan B (Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed being at Chartwell for rehab during the last few weeks. The staff are kind and caring and do all they can to accommodate patients' needs and to create a happy atmosphere in the home. Meals are excellent, varied and attractively presented, a credit to the catering staff.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your support, but I have noted the 3-star rating for cleanliness and will be discussing this with housekeeping. Kind regards.

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Review from Alison P (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are so grateful for the compassionate care that our mother is receiving at the Victoria Chartwell Home, particularly after a fall this month. Many thanks.
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Review from Edward H (Respite Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this place. The staff, your food, your attention to your patients. Your all-around care was the best I have ever had and I thank you all from the bottom of my heart.
Reply from Paul Burns, Director at Victoria Chartwell

How wonderful to learn of your happiness. Thank you so much for the feedback.

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Review from Gwendoline S (Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to live here as I am almost blind and so get a great deal of help from the staff.
Reply from Paul Burns, Director at Victoria Chartwell

I am so pleased that we are able to help you. Thank you very much for the positive feedback. Terribly kind.

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Review from Barbara R (Resident) assisted by family/friend published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very comfortable in Chartwell. The carers and nurses have always been on hand to help me with any problems I have had. The room is very cosy and comfortable.
Reply from Paul Burns, Director at Victoria Chartwell

This is very pleasing to read and much appreciated feedback. Thank you.

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Review from J R (Niece of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle lived at Chartwell for nearly four years and was treated with the utmost respect and kindness. Even during the past two difficult years of covid restrictions, I knew that I could rely on their care and I cannot thank them enough for working through that time and looking after my relative when
I was unable to. He recently passed away, but during the month that his health declined, I was kept informed of every move. Thanks to all of the staff for being part of my uncle's family.
Reply from Paul Burns, Director at Victoria Chartwell

I am so pleased that we were able to support you in such a positive way. Very sorry for your loss, but thank you for your invaluable feedback for our staff.

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Review from William W (Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly, very helpful and the food is good.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for taking the time to provide such positive feedback. Kind regards.

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Review from G P (Friend of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are cheerful and helpful.
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Review from C W (Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I had arrived here I have been treated with kindness and understanding with smiles and laughter. They are very helpful and caring. The staff are lovely and it shows when they work together.
Reply from Paul Burns, Director at Victoria Chartwell

It is super to read about such a positive feeling. Thank you.

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Review from R O (Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very well looked after here.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your support and feedback. Best wishes.

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Review from Marion T (Sister-in-law of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank all the staff at the care home for this quality of care my 91-year-old brother-in-law received in the last four months of his life. He was treated with dignity, respect and kindness, and it was very important to us to see him so comfortable and relaxed despite the severity of his condition.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your kind words of support, and the staff will be delighted to know they helped.
Very best wishes.

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Review from D W (Power of Attorney of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Under stimulating resident. Her food is good, plenty and varied. Home is clean and staff caring.
Reply from Paul Burns, Director at Victoria Chartwell

We do understand your frustration with the first two weeks of admission since isolation is always challenging for anyone. However, we did ensure that our activities coordinator spent 1:1 time with our resident each day and following isolation, there was great enjoyment of a garden lunch, participation in a Mexican-themed day and numerous other group events. However, we do acknowledge that Covid rules have been an added challenge but appreciate your feedback.

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Review from Paul S (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has dementia and is not very mobile due to arthritis in her knees. She is a very gregarious person, always interested in those around her. She has been a resident of Victoria Chartwell for three years now and after some initial reluctance to stay has settled in comfortably. She receives excellent
care and attention from the well-trained staff. They are also very considerate to me regarding my mother and her care. The warm and caring atmosphere at the home has enabled her to make friends with residents and staff alike.
Reply from Paul Burns, Director at Victoria Chartwell

Thanks so much for your kind words of support and I am glad your Mother receives excellent care.
Best wishes.

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Review from M G (Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Victoria Chartwell are of good temperament, quick to answer one's needs when needed and always polite. The cleaning staff are good and the food is as good as you would get at a top restaurant in London. The management are very good as well. I can't praise them all enough.
Reply from Paul Burns, Director at Victoria Chartwell

This is wonderful to read and I am delighted you are so happy. Thank you so much.

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Review from Nina T (Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support I am receiving here is exceptional. I cannot thank everyone enough for all they do for me.
Reply from Paul Burns, Director at Victoria Chartwell

I am delighted to learn of your satisfaction. Thank you so much for your feedback.

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Review from Joeille R (Respite Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from being in pain, it has been a very pleasant stay.
Reply from Paul Burns, Director at Victoria Chartwell

Very sorry for your pain and I hope this is improving now.
Best wishes.

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Review from James C (Son of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff combine a high level of professionalism with a helpful, accommodating and friendly attitude. My mum has been helped through some difficult times with exceptional care and attention and I have always felt to be appropriately informed and helped as much as possible with visits and communication
as circumstances have allowed. There is a strong sense that the residents at Victoria Chartwell are well-cared for in every aspect, social and medical and I am very happy to recommend highly as an excellent care provider.
Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very generous support. Your feedback makes a real difference. Much appreciated.

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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.554 for Victoria Chartwell is calculated as follows: ( (297 Excellents x 5) + (142 Goods x 4) + (28 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 471 Ratings = 4.554
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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