Victoria Chartwell

I have been very well looked after here.

I wish to thank all the staff at the care home for this quality of care my 91-year-old brother-in-law received in the last four months of his life. He was treated with dignity, respect and kindness, and it was very important to us to see him so comfortable and relaxed despite the severity of his condition.

Under stimulating resident. Her food is good, plenty and varied. Home is clean and staff caring.

My mother has dementia and is not very mobile due to arthritis in her knees. She is a very gregarious person, always interested in those around her. She has been a resident of Victoria Chartwell for three years now and after some initial reluctance to stay has settled in comfortably. She receives excellent care and attention from the well-trained staff. They are also very considerate to me regarding my mother and her care. The warm and caring atmosphere at the home has enabled her to make friends with residents and staff alike.

The staff at Victoria Chartwell are of good temperament, quick to answer one's needs when needed and always polite. The cleaning staff are good and the food is as good as you would get at a top restaurant in London. The management are very good as well. I can't praise them all enough.

The care and support I am receiving here is exceptional. I cannot thank everyone enough for all they do for me.

Apart from being in pain, it has been a very pleasant stay.

The staff combine a high level of professionalism with a helpful, accommodating and friendly attitude. My mum has been helped through some difficult times with exceptional care and attention and I have always felt to be appropriately informed and helped as much as possible with visits and communication as circumstances have allowed. There is a strong sense that the residents at Victoria Chartwell are well-cared for in every aspect, social and medical and I am very happy to recommend highly as an excellent care provider.

I have excellent care, a very comfortable room, food is excellent and nursing care is excellent. The activities in the home are fun.

My mother worked for social services, I have seen some dreadful care homes and also some that were fine. This care home, in my opinion, is excellent at all-round care. Whether it be personal or social, the team from management down seem to really care about the person they are dealing with. So kind and pleasant at all times, I would strongly recommend this home to family and friends.

We would like to thank them all on behalf of our Dad.

Lovely staff. Very friendly and helpful. 100% looking after residents during covid.

My stay has been made so very good. I have been treated with the most respect and kindness I could ever have hoped for. All the staff have been most helpful, caring and friendly. The house is very clean and the food has been excellent. I am going home very relaxed but sorry to leave so many friends behind.

The Victoria Chartwell quite rightly prides itself on the standard of service provided for its residents and this was witnessed by the NHS when placing my wife there for additional rehabilitation, following lengthy hospitalisation due to severe sepsis. This is a most debilitating condition physically, mentally and psychologically. The staff were totally excellent in providing her with the post sepsis care she required, especially at a time when having to deal with the additional problems of covid and lockdown. To the Victoria Chartwell team - thank you.

My Mother-in-law moved into Chartwell in 2007, and, until her passing in November 2020, was looked after by all of the staff impeccably. She always commented on how friendly and lovely they were and how nothing was ever too much trouble for them. She was very happy and comfortable there, and we were always so reassured that she was safe, and enjoyed it there so much. We would like to say how much we appreciated everything that was done for Mum during her 13 years at the Home, and express our thanks to all the staff who played a part in it.

On the day of mums passing, I feel that discretion could have been used as mum died 30 mins

I arrived to pick up my dad for an appointment, unknowingly to the carer I was in the doorway to his room while dad was being prepared. Everything was explained to him and he was very compliant and understood the tasks that were being undertaken. I was very impressed with the carer's professionalism and even more so as it was the carer's third day on the job. Well done!

The only thing I would say is I would like somewhere safe and private that I can store papers and jewellery etc. I would like it in my room.

I would recommend this home highly. The staff are very helpful and thoughtful and always kind and cheerful. The meals are well balanced and tasty. I shall miss the staff very much when I leave.

Very kind and caring staff throughout the team. Always polite and friendly welcome. Have got to know some of the staff better over the past 12 months. They really do care and look after the patient's welfare first and foremost.