Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 117 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (117)

Total of 117, showing 81-100
9.6

Victoria Chartwell has a Review Score of 9.6 (9.551) out of 10, based on 46 reviews in the last 2 years. Over all time Victoria Chartwell has 117 reviews.

Overall Experience

  • 82
  • 34
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Date Published

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Review from Emeline M (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home for over six weeks. He has been treated with great patience and respect. The staff have been outstanding with him and our family. The grounds are beautiful and so well kept, the food was very good. My dad is rather fussy and they did their very best to keep his tummy
happy. The staff did all they could to make sure we got to see Dad as much as possible together with keeping very strict to Covid-19 rules to protect all.
We would like to thank them all on behalf of our Dad.

Reply from Paul Burns, Director at Victoria Chartwell

I am delighted your Father's stay was so successful. The feedback is very important for us, thank you.

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Review from Marjorie R (Sister of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Very friendly and helpful. 100% looking after residents during covid.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind support.
Best wishes.

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Review from Jean H (Respite Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay has been made so very good. I have been treated with the most respect and kindness I could ever have hoped for. All the staff have been most helpful, caring and friendly. The house is very clean and the food has been excellent. I am going home very relaxed but sorry to leave so many friends
behind.

Reply from Paul Burns, Director at Victoria Chartwell

We are so delighted to hear how your stay has been such a success. Very best wishes.

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Review from D G (Husband of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Victoria Chartwell quite rightly prides itself on the standard of service provided for its residents and this was witnessed by the NHS when placing my wife there for additional rehabilitation, following lengthy hospitalisation due to severe sepsis. This is a most debilitating condition physically,
mentally and psychologically. The staff were totally excellent in providing her with the post sepsis care she required, especially at a time when having to deal with the additional problems of covid and lockdown. To the Victoria Chartwell team - thank you.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very generous support and we are delighted with the outcome.
Very best wishes.

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Review from Ian C (Son-in-law of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law moved into Chartwell in 2007, and, until her passing in November 2020, was looked after by all of the staff impeccably. She always commented on how friendly and lovely they were and how nothing was ever too much trouble for them. She was very happy and comfortable there, and we were
always so reassured that she was safe, and enjoyed it there so much. We would like to say how much we appreciated everything that was done for Mum during her 13 years at the Home, and express our thanks to all the staff who played a part in it.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your very kind words.
Best wishes.

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Review from S B (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and with compassion empathy and genuine kindness.
Regarding the lockdown period, I felt upset that I couldn't see my mum until end of life.
On the day of mums passing, I feel that discretion could have been used as mum died 30 mins

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your kind words of support and we are currently reviewing our visiting policies in the hope of improving opportunities for visits. We acknowledge your thoughts on the end of life visits and have revised these to be one hour in duration.

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Review from D H (Stepson of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived to pick up my dad for an appointment, unknowingly to the carer I was in the doorway to his room while dad was being prepared. Everything was explained to him and he was very compliant and understood the tasks that were being undertaken. I was very impressed with the carer's professionalism
and even more so as it was the carer's third day on the job. Well done!

Reply from Paul Burns, Director at Victoria Chartwell

I am very happy that you witnessed this interaction and were impressed.
Great news.
Thank you.

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Review from W W (Resident) assisted by family/friend published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here. It's a friendly place.
The only thing I would say is I would like somewhere safe and private that I can store papers and jewellery etc. I would like it in my room.

Reply from Paul Burns, Director at Victoria Chartwell

You should have a lockable draw in your room and I will ask maintenance to check this for you.
Terribly sorry.

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Review from P L (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home highly. The staff are very helpful and thoughtful and always kind and cheerful. The meals are well balanced and tasty. I shall miss the staff very much when I leave.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much and I am delighted you have enjoyed the experience.

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Review from D T (Friend of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring staff throughout the team. Always polite and friendly welcome. Have got to know some of the staff better over the past 12 months. They really do care and look after the patient's welfare first and foremost.

Reply from Paul Burns, Director at Victoria Chartwell

This is wonderful to read, thank you so much. I really appreciate your taking the time to provide feedback.
Thank you.

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Review from M M (Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I give Victoria Chartwell thanks for the excellent care given to me after a long and difficult time in hospital. I cannot praise the nurses and staff enough. I will miss them all so much.

Reply from Paul Burns, Director at Victoria Chartwell

How lovely to read your very positive comments about Victoria Chartwell.
Thank you so much.

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Review from G W (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been so good. The care is wonderful. The nurses are very caring and helpful. Could not have asked for better.

Reply from Paul Burns, Director at Victoria Chartwell

We are so pleased for you and delighted that you are happy.
Thank you.

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Review from M N (Respite Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers all always so very helpful in every way. Their understanding and patience with everyone is exemplary. Nothing is ever too much trouble. They are kind, considerate and compassionate, always greet you with a broad smile to brighten up your day. I cannot praise them enough. The only comment
I have to make about facilities is about the washbasins in the toilet, they are ridiculously small and not fit for purpose.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your lovely comments, much appreciated. I will ask maintenance to look at the washbasin to see if a larger one could be installed.

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Review from A S (Next of Kin) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and understanding staff. Very clean. Very professional.
TV in residents room next door - remote broken so TV always very loud.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for the very positive support and I will ask maintenance to fix/replace the TV remote.

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Review from Christine T (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff (nurses, carers, chefs etc) are very caring and friendly. They take great care to make the residents and their families/friends feel at home and give superb medical attention to all the residents. Brilliant.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much, what a wonderful testimonial for the staff.
Very best wishes.

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Review from Sally H (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Victoria Chartwell Nursing Home for about 18 months. He was cared for cheerfully and fondly by the staff, who do an excellent job, taking care of all the resident's needs so that friends and family can enjoy time with them. He particularly enjoyed the Bingo.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your support.

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Review from J B (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the amazing care given to Mum over the past 2 years. The care and attention given to her by all the staff was second to none.
Mum was a very proud and independent lady who was opposed to going into a home, but once she settled in, she loved all the activities and social events. She was
very happy there.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for taking the time to give us such wonderful feedback.
Very best wishes.

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Review from Michael B (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents here are treated as individuals.
When my mother lost her appetite, the chef would often visit her in her room to see if he could tempt her with something other than the normal menu. The nursing care she received was excellent. All of the staff are extremely caring, efficient and treat
the residents with dignity.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your support, it is much appreciated.

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Review from Susan T (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team and nursing staff are all very good at their jobs. Everyone at Chartwell have looked after my mother with much love and have met her needs.
However, I was disappointed with the lack of access to the beautiful gardens in the summertime and the new ramp is not fit for purpose as most of
the staff seem to struggle with it. I certainly found it near on impossible.

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Review from Claire D (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both day to day and end of life care have been fantastic. The staff all seem to really care and are very kind and thoughtful to relatives as well as residents. Access to the lovely garden really ought to be made for easier as it is not at all easy for a wheelchair to access it, a terrible shame.
Everything
else is great and I am so pleased that my parents were both able to end their days in familiar surroundings, in peace and with such good care.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your kind comments and support.
We will investigate making wheelchair access better for the garden since we agree that it is a lovely space to experience.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Victoria Chartwell is calculated as follows: ( (335 Excellents x 5) + (150 Goods x 4) + (37 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 526 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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