Victoria Chartwell

81 Dyke Road Avenue, Hove BN3 6DA
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9.6 117 Reviews
  • Victoria Chartwell, Hove
Victoria Chartwell is an elegant twenty-two bedroom home, lovingly converted into a care environment, which boasts sea views, stunning gardens and even its own fishpond.

An excellent atmosphere and surroundings in which to enjoy a relaxing retirement, Victoria pursues tailored person-centred planning for each individual, with a range of therapies and activities also available.

The service keeps a strong contact with the local authority and benefits from being one of five homes in Hove from the same provider that have earned a strong reputation locally.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 22 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Chartwell to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Eliza Toloza (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (22)

Victoria Chartwell Reviews (117)

Total of 117, showing 101-117
9.6

Victoria Chartwell has a Review Score of 9.6 (9.551) out of 10, based on 46 reviews in the last 2 years. Over all time Victoria Chartwell has 117 reviews.

Overall Experience

  • 82
  • 34
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Date Published

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Review from Bronwen S (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very homely and welcoming and the staff are always friendly. Most of the time the care is excellent. I did have to ask 4 times for a light bulb to be changed (over 3 weeks) which was disappointing but eventually, it got changed when I said I would complain officially if it wasn't done. It
was necessary as my mother couldn't see to read.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you for your positive feedback. I must apologise for the delay in replacing a lightbulb and will be addressing this failing with our maintenance team which simply should not have happened. Once again, thank you for taking the time to provide us with your feedback.

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Review from Julia R (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go above and beyond to help. Always friendly and happy to residents and visitors.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for expressing your wonderfully positive feelings.
We much appreciate your taking the time.
Thank you.

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Review from Despina S (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact and introduction to the domicile, our experience has been absolutely fantastic.
The staff and environment alike are so welcoming.
I have been impressed time and again by the nurturing, caring and sincerely considerate approach of each and every professional.
I am so grateful
to feel heard and understood in representing a loved one who cannot advocate for herself.
The peace of mind afforded knowing the residents really do come first is priceless. Thanks.

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Review from Leigh B (Grandson of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run home with caring staff in a great location. Residents are valued and seem happy. Would recommend.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for your kind words of support.

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Review from A B (Relative of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice home with hard working, friendly staff.


Residents encouraged to join in the many activities.


Food OK


Bedtimes a bit early (in readiness for night staff shift).


The residents are kept clean.


The rooms although clean would benefit from more attention to maintenance (call-bells,

curtains, switches etc)

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for your support and I do note your important observations regarding maintenance, catering and bedtimes. All of these will be taken very seriously and addressed accordingly.

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Review from Andrea H (Power of Attorney of Resident) published on 1 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The close friend (who we are responsible for) was lucky to be offered a rehabilitation placement at Victoria Chartwell Home and ended up being there nearly 10 weeks. He was very well cared for and all the staff and managers made an effort to be friendly, kind and considerate of his loss of independence,
through physical and mental ill-health. His room was very pleasant and kept tidy and clean at all times, and the laundry did a great job with his clothes. Everyone there was also very kind to us, his carers kept us informed of everything and welcomed us as visitors at any time.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for this wonderfully positive review and I am delighted you were so happy.

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Review from James M (Nephew of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt died in this home on June 22nd after living there for over 8 years. She latterly had agency carers during the day, but the provision by the home itself was excellent. I visited every few weeks (I live a long way away) but I never gave warning of my visits. I always found everything in excellent
order, which was great for me and my family as well as for my aunt, who lived to the age of 96 1/2!

Reply from Emma Sheriff, Care Quality Director at Victoria Chartwell

Many thanks for taking the time to write a review and thank you for your support.

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Review from Jennie D (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had not wanted to leave her home but accepted finally that she needed palliative care. When I heard she had moved into care, I booked the first flight I could from Australia, arriving on the morning of the day she died. I found the staff at VCNH welcoming and my mother being cared for sensitively
in every possible way. They couldn't have been kinder, gentler or more soothing, answering her every request. They gave us time alone but were available all the time.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for the kind words and I am so sorry you met the staff in such difficult circumstances.
Best wishes.

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Review from Martin R (Son of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say how happy we were with the care extended to our father over the last few months at Chartwell. The Deputy Manager and his staff always treated Dad with the utmost respect and kindness and we were always confident that Papa was in good hands.
Communication with our large family who
were in and out visiting was very good and we all felt comfortable amongst the staff and well looked after ourselves when we virtually moved in during Dad's last few days. Thank you all.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for your support and I am very sorry for your loss.
Best wishes.

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Review from Diana A (Daughter of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All our family found Victoria Chartwell to be a warm and welcoming home with dedicated staff who are kind and respectful to the residents. There is a very happy atmosphere and I felt that my father felt secure and safe with his carers.
His last weeks were very difficult for the family but the staff
were fantastically supportive and open with us and helped us understand his journey. They couldn't have been more helpful and sensitive to his needs which was very reassuring for us and they made my sister and I welcome and comfortable when we stayed the nights to be with our Dad until the end.

Reply from Paul Burns, Managing Director at Victoria Chartwell

I am so very sorry for your terrible loss and can't thank you enough for taking the time to tell us how you felt about the wonderful team at Victoria Chartwell.
Thank you and best wishes.

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Review from Hilary A (Daughter of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Chartwell is a happy and welcoming place for those in their vulnerable years. There is a programme of activities every month, a sunny garden to enjoy and regular staff which helps to build a good relationship between resident and carer.


My father has wonderfully cared for nearly a year with

dignity and respect by all members of staff both day and night. The kindness shown to our family in father's last days was immense and eased the burden of his passing.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Firstly, I am very sorry for your terrible loss and secondly I must thank you for your wonderfully kind words which mean a great deal.

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Review from L M (Granddaughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, the staff are excellent, caring and kind. My grandmother is always clean and smartly dressed, her nails are painted and her hair always perfect. My grandmother is always happy and the fact that she is 102 years old and going strong which says a lot. She loves the activities and has
been talking more and seems more alert than ever.

Reply from Paul Burns, Managing Director at Victoria Chartwell

This is a really positive reflection on our staff. Thank you and I am delighted to learn that your experience is as you would expect.

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Review from A O (Great-Niece of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt was cared for and nursed through the last week of her life with great kindness and compassion. This is an excellent nursing home and the staff are very competent, kind and thoughtful.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Thank you for your kind words at such a difficult time.

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Review from Janet H (Daughter of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Victoria Chartwell for a few years, the care throughout has been excellent. She has celebrated her 100th and 101st birthdays in the home and on Friday 31st March and Saturday 1st April she was given two fabulous parties: one for the residents with a singer and one with her family.
The staff worked tirelessly, over and above what is expected of them to make her 102nd birthday so brilliantly memorable. I cannot praise them enough.

Reply from Paul Burns, Managing Director at Victoria Chartwell

It was a pleasure to make the celebrations so special, for all of us. Thank you for your support and we look forward to next year.

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Review from Anthony B (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and extremely helpful. Food very good and varied although I would have preferred more green veg. Very good value for the money and the nurses knew what they were doing and at times went the extra mile. A shower room would be a good thing.

Reply from Paul Burns, Managing Director at Victoria Chartwell

Your positive support is much appreciated.
Thank you.

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Review from Brigid A (Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was diagnosed with Multiple Myeloma (terminal bone marrow cancer) in 2008. I was admitted to hospital in early January with a UTI and pneumonia. In late January I was transferred to the Victoria Chartwell for rehab care until late Feb. From the start, I felt 'at home', safe and comfortable.


All

the staff showed a caring and loving approach. Nothing was too much trouble and it seemed that attitude was given to all residents. There is obviously a good team spirit at the home.


The food was nourishing and plentiful and well presented.


If I need nursing care etc in the future I would be very content to return to the Victoria Chartwell.

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Review from W L (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent 6 weeks here in rehab after a fall and a hip operation. She is 94 years old and has received excellent care during her stay. I can not praise the staff enough for their dedication and support. She has been safe, comfortable and very happy here and would highly recommend this nursing
home. Please inform all staff and pass on our sincere thanks.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Victoria Chartwell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for Victoria Chartwell is calculated as follows: ( (335 Excellents x 5) + (150 Goods x 4) + (37 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 526 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria Chartwell is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Eliza

Eliza Toloza

Job Title: Chartwell Manager

Eliza’s journey into nursing began from a personal experience of nursing and the impact of wanting to promote dignity and choice to the elderly. Eliza is the registered manager leading a team of dedicated staff to fulfil their potential, encouraging them through extensive training and development. Eliza is warm and welcoming and engages with the residents to form a special bond. Her door is always open and she spends quality time with each resident in Chartwell. Providing care is not just medical, it is about helping and supporting the whole person in both a mental and a physical sense.

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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