Melrose Nursing Home

7/11 Wykeham Road, Worthing BN11 4JG
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9.8 39 Reviews
  • Melrose Nursing Home, Worthing
The team at Melrose Nursing Home believe care should be truly focused on the person receiving it. Understanding who you are beyond your age.

The team work hard to ensure that when you live with them you feel fully supported and cared for and are able to live a life that is true to yourself.

Melrose has won numerous awards for end of life care. They believe this is because Melrose is a real home: a loving, caring, family environment, where top quality day-to-day care is twinned with emotional, mental and spiritual development - holistic, person-centred care is at the heart of everything.

Melrose Care is rated Outstanding by the CQC (March 2021) and has achieved Platinum Status from the Gold Standard Framework - for End of Life care.

Staff are regularly trained and specialise in their particular philosophy, creating a home where everything is individualised. Care depends upon needs and wishes, and relatives and friends are welcome and consulted on care issues. Melrose encourages and stimulates enjoyment in later life and residents enjoy a wide range of activities and entertainment: from live music to historical talks, from gardening and flower arranging to exercise classes and even computer classes.

Residents are encouraged to experience new things and to carry on the things they loved before they moved to Melrose, whether this is just a favourite meal or intellectual interest, a hobby or lifestyle. This is a home that aims to enrich every aspect of life.
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Care Provided by Melrose Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 26 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1750
  • Self-Funded Nursing Care: £1350 – £1750
  • RESPITE Self-Funded Residential Care: £1350 – £1750
  • RESPITE Self-Funded Nursing Care: £1350 – £1750

Fee depends on needs and room availability. Please do speak to the manager for more information.

These prices are only a guideline, please contact Melrose Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elizabeth Seymour (Manager)

Local Authority / Social Services

Admission Criteria

  • Residents aged 65 years and over
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is at any time the resident wishes it to be.
    If visiting at mealtimes, the home is happy to provide a meal to make the occasion a more sociable one. Please just let the home know so that the kitchen can be informed.

Parking

  • Parking to the front of the house. Should the care park be full, there is off street parking in the neighbourhood

Melrose Nursing Home Reviews (39)

9.8

Melrose Nursing Home has a Review Score of 9.8 (9.833) out of 10, based on 10 reviews in the last 2 years.
Over all time Melrose Nursing Home has 39 reviews.

Overall Experience
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Reviewer Connection to Melrose Nursing Home
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Review from Rick L (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Melrose for almost five years now and has thrived during this time. This is entirely due to the great care and commitment from all of the staff. The team at Melrose have been especially diligent during this difficult year in keeping everyone well. The entertainment programme is
excellent and the team have managed to maintain interest and fun for the residents on an almost daily basis by celebrating birthdays and anniversaries and anything else that could pass for a special occasion! I can only commend the exceptional efforts that the members of staff have shown not only in the present difficulties but over the past five years. This great team is obviously being led by a great manager and my wife and I are very grateful for everything that they all do so willingly.
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Review from Christine T (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Melrose for three years. The home is a warm and caring 'home from home'. It is excellently managed and all the staff are professional, caring and sensitive to the needs of the residents.
Communication is and has been exceptional throughout the Covid-19 crisis with every effort
made for relatives to remain in contact with their loved ones within the constraints of the situation. Stringent health protocols followed have kept the residents well protected throughout this difficult period.
The provision of activities organised on a daily basis for both groups and individuals has been fantastic - with input when possible from the residents themselves.
Catering requirements are geared to individual needs and the quality of daily meals is outstanding. The cakes made for each resident's birthday are wonderful!
I recommend the home unreservedly.
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Review from Liane N (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Melrose at the start of the Corona lockdown, it was obviously a very difficult time and they have made Mum very welcome, her care has been exceptional and they have ensured she feels at home. Her room is lovely and kept very clean. All staff are in the correct PPE to keep the residents
safe. She has been encouraged to take part in the daily activities which have been so good for her. For myself and her family, it has been heartbreaking not being able to visit her but absolutely the right thing not to do so, but the staff have been amazing and this has really eased our sadness knowing she is receiving the gold star care.
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Review from Lorraine (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the team members are exceptionally kind, caring and supportive to both mum, who is receiving end of life care, and to us her daughters. They've gone to extraordinary lengths keep everyone safe and well informed, and also entertained during the present Covid 19 crisis. They are professional and
approachable at all times in my experience. Everywhere is clean, comfortable and homely.
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Review from R P (Resident) published on 7 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The proprty in need of some improvement. Staff are some of the best I have met.
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Review from H W (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff who really care and go the extra mile.
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Review from Grace C (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Melrose for 8 years now. I truly believe without the high level of care my mum would not be with us now. I have always found the home to be clean and the staff to be caring and friendly. On the whole a superb nursing home.
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Review from Kathy W (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very old and disabled. She has been living at Melrose for over 4 years and has been extremely well cared for. The staff and owner are all very caring and treat her with respect and compassion.
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Review from Patricia T (Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went into Melrose in early December 2016 with a crush fracture in my spine (Osteoporosis). I received excellent care attention and help to get me back on my feet again for which I am extremely grateful and would recommend it to anyone.
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Review from John L (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Melrose goes beyond its belief to provide quality care for my Mother, and they do so in the most friendly and professional manner.
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Review from E M (Daughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melrose has an atmosphere of warmth, charm, welcome and friendliness the moment you walk into it for it feels like an intimate family hotel rather than a place of mere clinical care. My mother has lived there comfortably and happily for nearly 6 years now and she has always felt as if she really is
in her own home. The standard of nursing and care is excellent and the staff are respectful, friendly, kind and very helpful to the residents and to their families and friends, who are always welcome. The home is clean, well maintained and attractively decorated and residents are encouraged to personalise their rooms with their own possessions. There are lovely common rooms where residents can mingle and dine together and where they can take part in a wide range of organised activities, eg floristry, singing, art. There is also a beautiful garden which residents really enjoy during the summer. The standard and variety of food is very good indeed. Altogether, Melrose is an outstanding home.
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Review from Roberta T (Niece of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Help given at all times. Staff good, had help with hair wash and bath seat. Excellent food with good breakfast. Enjoyed my stay at Melrose Nursing Home. The admin staff posted all my letters. Staff call at 7 am and woken at 8 am. A great deal of trouble made to place me in the library (1st week). 2nd
week better in the En-suite room.
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Review from S G (Daughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last month of his life at Melrose, calling it a Hotel for sick people, a very difficult decision for my daughter and myself as he desperately wanted to come to my house. The staff at Melrose helped us assure him it was the best thing due to all the medicines and nursing care he needed
due to Pancreatic cancer. He knew he was at the end of his life and was very scared. They were so kind to him and us as support was there 24 hours. He soon settled in and tea was available whenever and anything he wanted to eat...we were invited to spend all meals times with him, he just loved this. We picked him up for days out, on the days he was well enough, the nursing staff ensured we had everything we needed. When the end came close, they explained all the mediates that he would need. We would not have got through it all without them, Thank-you Melrose.
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Review from Chris C (Son of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a small but very homely care home and the staff are very kind, caring and attentive to the residents. My mother, who is over a 100 years and needs both nursing and full-time care is quite content, and I am more than happy to leave her in their care.
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Review from L B (Friend of Resident) published on 24 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melrose is a fantastic home that makes all its residents feel comfortable and special. The attention to detail for each individual's need is second to none and I cannot praise the staff and management highly enough. Finding unique ways to keep people engaged with things they enjoy doing is something
that sets Melrose apart from many other nursing homes.
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Review from E D (Power of Attorney of Resident) published on 1 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many of my clients have, and do, reside at Melrose. The management and staff are friendly, attentive and professional. I would always recommend Melrose to anyone searching for a home in the local area.
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Review from Kevin P (Friend of Resident) published on 25 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
An amazing care facility, they make all the residents feel special. I can rest easy knowing that they are being cared for and make us feel very comfortable every time we visit
Reply from Louise Bruce, Managing Director at Melrose Nursing Home

Thank you so much for your wonderful review!

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Review from Paula S (Daughter of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received care of a phenomenally high standard. Nothing was too much trouble for the very caring and attentive staff and my mother was treated as an individual, with dignity and respect. Activities arranged for the residents were always very well thought through, and we were often invited
to join in, especially at Christmas when we were treated to wonderful carol singing. I cannot praise the staff and manager highly enough - they became like a second family.
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Review from Dominic C (Son of Resident) published on 25 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melrose is a great care home, the staff are very kind, nothing is too much trouble. Our parents have all received care at Melrose at some point. The manager is the most amazing lady I think it comes from the top. The owner is also lovely, very visible and again a trained nurse so very supportive. The
care here is very good we have be very pleased with it always. We enjoy the entertainment days with our parents too... Thanks all the team.....
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Melrose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Melrose Nursing Home is calculated as follows: ( (100 Excellents x 5) + (20 Goods x 4) ) ÷ 120 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melrose Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Liz

Liz Seymour

Job Title: Registered Manager Joined: 1995

Liz joined Melrose Care over 30 years ago, and under her leadership, Melrose has continuously achieved a Good CQC rating. In our last CQC inspection, Liz achieved Outstanding, making Melrose the Only Outstanding Nursing home in Worthing.


Liz is a trained registered nurse and attends regular training updates. She has also achieved Platinum status under the Gold Standard Framework.


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