Care Homes Owned by Smart Care Homes Ltd

,enjoys the home cooked food and has his care provided by kind and competent care and nursing staff .Nothing is too much trouble for any of the staff who all go that extra mile for the residents and their visitors. The communication via the Manager is again exceptional with regular weekly updates and Zoom meetings for family members who are not able to visit regularly. I highly recommend Melrose Nursing Home, as someone who has worked in this sector, this is by far the most outstanding Home I have encountered.

of years which I think says alot. The place has such a homely feel and my dad says the food is good too!  

has not been an easy journey for her or for the family, but we have always felt strongly supported and understood by all the staff at Melrose.

including outside visitors coming in. The home is well managed and communication with the home is easy. Nothing is ever too much trouble.

difficult job with professionalism, patience, kindness and care. Over the years, my mother has been able to make friends because to a low staff turnover and she now considers it as her home. Excellent communication is maintained, not just with my mother but also with her family.

that she is safe. Mum and dad have been married for 71 years and to be separated from each other also took its toll on both of them. Throughout all of this the staff have been kind, caring and supportive with mum, we couldn't have asked for more

a Warm Welcome
Friendly compassionate and Respectful
Nothing is too much trouble for them
I always leave after a Visit knowing that My Mum is Well Cared for and that is a Wonderful feeling..

Would not hesitate to recommend.

us warmly when we visit. When mum was more mobile, they would get her ready for us taking her out.
The home aims to have a family feel and I would say they achieve that. I would thoroughly recommend the home for a family member. I have thought about moving in myself!

unfortunately, the accommodation they have to work in is very poor. The rooms are cramped, poorly maintained, and there is limited public space; it is generally cramped. It is cleaned diligently, but cleanliness is difficult with such an old building. There is little privacy for residents and their visitors. The permanent staff are, without exception, excellent, but some of the 'bank' nurses we met at the weekend were less so. They did not seem to understand the concept of end of life care - they sure did not wear gloves to!

it, I would not have chosen it. It's an old house converted, and consequently a bit of a maize. Rooms are functional and practical rather than large or elegant, and it doesn't look much. BUT staff and management are fabulous, and could not have been kinder, and had so much patience with him. I was supported too. This is so much more important than any other consideration, and it is for this reason that I have rated the home very highly. There was also a secure courtyard where we sat together in the sun whenever weather permitted. He was, we knew, at the end of his life, and when he passed the staff and management were so kind to me. Lovely calm atmosphere.

a constant source of comfort.

loving care not just to my dad but to us as a family we could stay with with which was comforting for us all. The only thing id like to mention is I think the clothes should be ironed once washed I didn't like seeing my dad in creased clothes. I had to take his clothes home.

Mum with all her daily needs but supporting us as a family through some uncertain times. They have kept me fully informed on my Mums changing health conditions and provide a reassuring presence. The care centre is maintain to an exceptionally high standard by all the staff on a daily basis providing a real home from home feel for all that live there and visit.
Moving my Mum into Greenacres when her health declined is without doubt the best decision I could have made for her.

when visiting residents
Beautiful garden for residents and family/friends to sit and watch the birds and squirrels

nearer to where we live . Thankyou all again.

health needs have been met with great care,attention and support from an incredible team lead by management,carers and including all the other staff who all work so hard to keep this home up to such a high standard.
The fact that it was purpose built is naturally an added bonus with the whole building being light,clean,comfortable and spacious with the beautiful well maintained garden being the jewel in the crown.
The food is of a high standard and cooked on sight by a dedicated team in an open plan kitchen and recently awarded a 5 food hygiene rating by the Environmental Health Inspector.
There is also a great entertainment program led by an enthusiastic team with much laughter.