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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Smart Care Homes Ltd
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Smart Care Homes Ltd Locations (7)

 - Browse 7 Care Homes owned by Smart Care Homes Ltd
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Charlton House
55 Mannamead Road, Mannamead, Plymouth PL3 4SR 
8.6 43 reviews
  • from £1,000 / week
  • 44 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Smart Care Homes Ltd Reviews (267)

9.2

Smart Care Homes Ltd has a Group Review Score of 9.2 (9.187) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Smart Care Homes Ltd must have a Review Score.

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Review of

Charlton House

from William P (Friend of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my freind Karen at Charlton House Mannamead Plymouth
I was absolutely amazed at firstly my freinds progress since arriving at Charlton House...she looked like a completely different person to the day she was placed at Charlton House.....all the Staff we're warm.welcoming and above all caring....ive
nicknamed them " The A Team ".......heartfelt thanks for your care....
I think Charlton House should be the model of excellence rolled out nationally.
CARE AT IT'S BEST
Kindest Regards
William
Reply from Sarah Latham, Registered Manager at Charlton HouseDear William,
Thank you so much for your kind words and for taking the time to share your experience after visiting Karen at Charlton House.
We are delighted to hear how pleased you were with Karen's progress and that you found our team warm, welcoming and caring. Your nickname for the staff - "The A Team" - made us smile and will mean a great deal to everyone.
Your generous comments about Charlton House and "care at its best" are truly appreciated and will be shared with the whole team.
Kindest regards,
Sarah Latham
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Review of

Seymour Court

from C S (Wife of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can only praise the staff for the care, compassion and wonderful service for my husband, me and my family. I can't thank you enough for everything you have done for us.
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Review of

Seymour Court

from Ayesha S (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Seymour Court Nursing Home enough for the exceptional care given to our father. He first came for respite in 2023 and became a permanent resident from January 2025 until he passed away in January 2026. Dad loved the activities, friendly faces and superb food, and we were always warmly
welcomed. Staff treated him with patience, humour and dignity, supporting his independence and adapting as Parkinson's and Lewy Body dementia progressed. The nurses kept us informed and reassured throughout. Every member of the team ensured Dad was always clean, comfortable and well cared for. We are especially grateful to Scarlett, Amy, Cherry, Cheryl, Pasand, Jean, Brenda, Kath, Mariah and Jessie on nights. Seymour Court gave our father comfort, dignity and genuine kindness, for which we will always be thankful.
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Review of

Seymour Court

from Anne-Marie M (Daughter-in-law of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was a resident until his untimely passing. He was treated with the utmost care and respect but more importantly as a family member at Seymour Court.
The care in which he received was always exemplary.
At the time of his passing we as a family spent more time with him often staying
with him overnight and again we were treated like one of the Seymour Court families.
For Ayesh and I our time spent with the residence during the family evenings with food and cheer will always remain fondly in our memories and will treasure.
Marie Claire always made us feel incredibly welcome despite being on her own journey.
The nursing team always kept us up to date through every step in David's journey and no matter how busy they may have been we always felt listened to and that we were given their time.
The HCAs are very much the solid foundation of a well functioning team.
All in all we could not have asked for anything more from Seymour court during David's 18 month stay.
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Review of

Seymour Court

from S P (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not fault the care and kindness shown by all staff, not only for my sister, but to myself and brother when visiting. Friendly, but not intrusive. Nothing was too much trouble in all aspects of the sad situation that we found our family in. Thank you to each and everyone at Seymour Court.
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Review of

Greenacres Care Centre Ltd

from M D (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Greenacres in September from hospital. It was a difficult and emotional decision for Mum and all the family to finally reach the decision to go into a care home. However, she has now settled in and feels safe at Greenacres and we can all now see that this was the right decision to
ensure the best possible care for Mum. She requires 24 hour care which the wonderful staff provide for her.
As her son it is very reassuring to know that Mum is safe and well and that her health and well-being needs are being taken care of by professionals.
I would just like to thank the amazing management team and all the dedicated care staff and support team for looking after my wonderful Mum.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdThank you so much for your lovely review and for taking the time to let us know how we are doing. Your support and feedback are invaluble to us. I will feed back to the team
Kind regards
Angie
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Review of

Willett Lodge Nursing Home

from Carolyn F (Friend of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are amazing. They do these things so easy and dealing with the residents in a very tactful manner especially if they are difficult. Nothing is too much for them. Every time I visit I feel welcome there. My friend lives at Willett Lodge, she can be difficult but they manage to look after her
well. Very good team and manager is always there to listen if there is a concern.
Reply from Willett Lodge, Team at Willett Lodge Nursing HomeThank you for your kind words! We're thrilled to hear you feel welcomed and that your friend is well cared for. Our team takes pride in providing compassionate, patient care, and your feedback means a lot to all of us.
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Review of

Seymour Court

from Wendy H (Stepdaughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seymour Court is absolutely fantastic. The staff and carers are amazing, very caring, friendly and can't do enough for the residents. It's spotlessly clean everywhere, and the meals they do there for the residents are beautiful and cooked fresh on the premises. I would recommend this home, it's top
class, I would give five stars.
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Review of

Amberley Lodge Care Home (Nursing)

from Donna G (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a very good visit with out brother who has been looked after here very well. The staff are all lovely and really attentive to all the patients. They have made us feel very welcome on our visit from Northern Ireland.
Reply from Dawn Shelley, Registered Manager at Amberley Lodge Care Home (Nursing)Thank you so much for your lovely review and kind words, here at Amberley we do our best by the Residents and like to think that we treat them as a member of our own Family
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Review of

Greenacres Care Centre Ltd

from Joanna S (Daughter of Resident) published on 8 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Greenacres independant living are amazing. They treat the residents with dignaty and care. I don't think my mum would want to be anywhere else. The meals are varied and healthy. The staff go above and beyond to make the residents feel safe and cared for.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdThank you so much for your lovely feedback, we appreciate your support
Kind regards
Angie
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Review of

Charlton House

from George P (Power of Attorney of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As Power of Attorney I had to make the difficult decision with Social Services to find a suitable Care Home for my friend. After an unsuccessful placement at another home Charlton House was suggested. We were impressed from the first visit and have found out initial favourable impressions confirmed
over the last 4 months. The overall quality of the accommodation is good, with reasonable sized rooms and good sized common areas.
The standout is the staff, at all levels, their thoughtful care for the residents is excellent. The good and caring atmosphere they create is also excellent. They make it easy to discuss the needs and best care for my friend. I cannot speak to highly of the staff team.
I must mention the activities that are organised on a very regular basis. They are so well done, are fun and stimulating. And demanding though that is, they also look to support the needs of individuals, including individual trips out of the home when they can.
Reply from Sarah Latham, Registered Manager at Charlton HouseThank you so much for your lovely review of Charlton House. We truly appreciate your kind words and the time you took to share your experience. Your feedback means a lot to us, and we're delighted to hear your positive comments about all departments.
I will make sure your feedback is shared with the whole team - they'll be so pleased to know their hard work has been recognised.
Thank you once again for taking the time to leave such a thoughtful review.
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Review of

Melrose Nursing Home

from Richard L (Son of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum, at 93, went into Melrose in 2016 straight from hospital and to be honest, we did not expect her stay to be long as her health was so fragile. However, the excellent care Mum received from all the staff enabled her to not only recover but to thrive. Over the next few months her health improved
and she become interested in life again. The activities and homely atmosphere at Melrose, coupled with the consistency in staffing meant Mum was comfortable and content and that it is testimony to the care and attention she received. There were many instances where we could detail how Mum changed since she began her stay. It was amazing how she got involved in some of the events arranged. Although in difficult circumstances, it was lovely to finally meet the members of the night staff who had looked after Mum all through her nine years at Melrose. We cannot speak highly enough of these very special, dedicated people.
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Review of

Melrose Nursing Home

from Pauline S (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Melrose in July for respite care for two weeks and as a result of the exceptional kindness and care provided he decided he wanted to make Melrose his home. Since being there he has thrived in every way, he participates in the very varied social and therapeutic activities
,enjoys the home cooked food and has his care provided by kind and competent care and nursing staff .Nothing is too much trouble for any of the staff who all go that extra mile for the residents and their visitors. The communication via the Manager is again exceptional with regular weekly updates and Zoom meetings for family members who are not able to visit regularly. I highly recommend Melrose Nursing Home, as someone who has worked in this sector, this is by far the most outstanding Home I have encountered.
Reply from Liz Seymour, Manager at Melrose Nursing HomeThank you so much for this lovely review. We will share it with the team.
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Review of

Melrose Nursing Home

from Claire W (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Melrose after a long stay in hospital and temporary care. Since moving here, we have seen such an improvement in his wellbeing. He is now more active and generally happier, I believe this is due to the care and kindness of the staff here. Lots of the staff have worked here for a number
of years which I think says alot. The place has such a homely feel and my dad says the food is good too!  
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Review of

Melrose Nursing Home

from Nadine B (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The community at Melrose (carers, nurses and managers) have shown consistent kindness and care to my elderly mother. They are always patient and cheerful with her which makes a huge difference to her experience of life with Alzheimer's, and they have responded promptly to any concerns we have raised.
This
has not been an easy journey for her or for the family, but we have always felt strongly supported and understood by all the staff at Melrose.
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Review of

Melrose Nursing Home

from Helen M (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Melrose for 5 years and we have been very happy with the care he has received throughout that time. The home has a real family feel with very caring staff who know each resident well, treating them with dignity and respect. A variety of activities are provided throughout the week
including outside visitors coming in. The home is well managed and communication with the home is easy. Nothing is ever too much trouble.
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Review of

Melrose Nursing Home

from Graham P (Son of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 102 year old mother has been a resident at Melrose for a number of years. Initially we thought it would be challenging to move her into a nursing home since she was a fiercely independent woman, but the staff played a crucial role in ensuring a smooth transition.
Melrose employees handle this very
difficult job with professionalism, patience, kindness and care. Over the years, my mother has been able to make friends because to a low staff turnover and she now considers it as her home. Excellent communication is maintained, not just with my mother but also with her family.
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Review of

Thorn Park Care Home

from Angela F (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Parkinson's dementia. Mum needed respite care when my dad had a stroke. (This care started in May 25 - October 25 2025) Mum has been very confused and emotional often being very frightened by her night terrors. Mum believes her night terrors are actually real and needs a lot of support and reassurance
that she is safe. Mum and dad have been married for 71 years and to be separated from each other also took its toll on both of them. Throughout all of this the staff have been kind, caring and supportive with mum, we couldn't have asked for more
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Review of

Melrose Nursing Home

from Katie H (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and her Amazing team have been exceptional in their kindness and understanding of My 97 year old Mum whose lived there for 6months.
Melrose is a Beautiful Cosy Welcoming home.
The team are proffesional and have all the amazing qualities that are so needed in a Caring Environment.
Always
a Warm Welcome
Friendly compassionate and Respectful
Nothing is too much trouble for them
I always leave after a Visit knowing that My Mum is Well Cared for and that is a Wonderful feeling..
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Review of

Melrose Nursing Home

from Pete C (Son of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very poorly when she moved to Melrose, but has absolutely thrived since living there.
The staff are amazingly kind and caring, and the whole ethos of the home is about improving outcomes for residents.
Fun and engaging activities are available each day, and the standard of food is excellent.
Would not hesitate to recommend.
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Frequently Asked Questions about Smart Care Homes Ltd

Costs for care homes owned by Smart Care Homes Ltd

Average costs per week for care homes owned by Smart Care Homes Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Smart Care Homes Ltd, based on 3 out of 7 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,250
Residential Dementia Care £1,200
Nursing Care £1,350
All Care Types £1,250
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Smart Care Homes Ltd own?

Smart Care Homes Ltd own 7 Care Homes.

Which Smart Care Homes Ltd Care Homes have the highest review score?

Greenacres Care Centre Ltd, Seymour Court & Melrose Nursing Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Smart Care Homes Ltd to verify any information. View our terms and conditions.