Care Homes Owned by Smart Care Homes Ltd

well. Very good team and manager is always there to listen if there is a concern.

class, I would give five stars.

over the last 4 months. The overall quality of the accommodation is good, with reasonable sized rooms and good sized common areas.
The standout is the staff, at all levels, their thoughtful care for the residents is excellent. The good and caring atmosphere they create is also excellent. They make it easy to discuss the needs and best care for my friend. I cannot speak to highly of the staff team.
I must mention the activities that are organised on a very regular basis. They are so well done, are fun and stimulating. And demanding though that is, they also look to support the needs of individuals, including individual trips out of the home when they can.

and she become interested in life again. The activities and homely atmosphere at Melrose, coupled with the consistency in staffing meant Mum was comfortable and content and that it is testimony to the care and attention she received. There were many instances where we could detail how Mum changed since she began her stay. It was amazing how she got involved in some of the events arranged. Although in difficult circumstances, it was lovely to finally meet the members of the night staff who had looked after Mum all through her nine years at Melrose. We cannot speak highly enough of these very special, dedicated people.

,enjoys the home cooked food and has his care provided by kind and competent care and nursing staff .Nothing is too much trouble for any of the staff who all go that extra mile for the residents and their visitors. The communication via the Manager is again exceptional with regular weekly updates and Zoom meetings for family members who are not able to visit regularly. I highly recommend Melrose Nursing Home, as someone who has worked in this sector, this is by far the most outstanding Home I have encountered.

of years which I think says alot. The place has such a homely feel and my dad says the food is good too!  

has not been an easy journey for her or for the family, but we have always felt strongly supported and understood by all the staff at Melrose.

including outside visitors coming in. The home is well managed and communication with the home is easy. Nothing is ever too much trouble.

difficult job with professionalism, patience, kindness and care. Over the years, my mother has been able to make friends because to a low staff turnover and she now considers it as her home. Excellent communication is maintained, not just with my mother but also with her family.

that she is safe. Mum and dad have been married for 71 years and to be separated from each other also took its toll on both of them. Throughout all of this the staff have been kind, caring and supportive with mum, we couldn't have asked for more

a Warm Welcome
Friendly compassionate and Respectful
Nothing is too much trouble for them
I always leave after a Visit knowing that My Mum is Well Cared for and that is a Wonderful feeling..

Would not hesitate to recommend.

us warmly when we visit. When mum was more mobile, they would get her ready for us taking her out.
The home aims to have a family feel and I would say they achieve that. I would thoroughly recommend the home for a family member. I have thought about moving in myself!

unfortunately, the accommodation they have to work in is very poor. The rooms are cramped, poorly maintained, and there is limited public space; it is generally cramped. It is cleaned diligently, but cleanliness is difficult with such an old building. There is little privacy for residents and their visitors. The permanent staff are, without exception, excellent, but some of the 'bank' nurses we met at the weekend were less so. They did not seem to understand the concept of end of life care - they sure did not wear gloves to!

it, I would not have chosen it. It's an old house converted, and consequently a bit of a maize. Rooms are functional and practical rather than large or elegant, and it doesn't look much. BUT staff and management are fabulous, and could not have been kinder, and had so much patience with him. I was supported too. This is so much more important than any other consideration, and it is for this reason that I have rated the home very highly. There was also a secure courtyard where we sat together in the sun whenever weather permitted. He was, we knew, at the end of his life, and when he passed the staff and management were so kind to me. Lovely calm atmosphere.