Charlton House

Delighted with the care my father is getting, the staff are so gentle and caring and my father has settled in quickly and is singing their praises. Thank you to Sarah the manager and Callum care team in particular who have been exceptionally responsive and caring.

William

I must mention the activities that are organised on a very regular basis. They are so well done, are fun and stimulating. And demanding though that is, they also look to support the needs of individuals, including individual trips out of the home when they can.

Sadly my husband reached a stage of dementia when I had to admit defeat. I simply could not find a home that would take him, given the behaviour his dementia caused. In the end I had to contact Social Services, and this was the only place available. Now, I have to admit that if I had gone to inspect it, I would not have chosen it. It's an old house converted, and consequently a bit of a maize. Rooms are functional and practical rather than large or elegant, and it doesn't look much. BUT staff and management are fabulous, and could not have been kinder, and had so much patience with him. I was supported too. This is so much more important than any other consideration, and it is for this reason that I have rated the home very highly. There was also a secure courtyard where we sat together in the sun whenever weather permitted. He was, we knew, at the end of his life, and when he passed the staff and management were so kind to me. Lovely calm atmosphere.

The food is served up nicely and the dining experience is calm and relaxing when I have visited.

The staff are very caring and welcoming.

When my wife needed the toilet, I pressed the button it was over an hour before anybody came. No one is beside her when she walks against the doctor's ruling.

Mum, aged 98, has now been at Charlton House for over 6 years. We have always been very pleased with her care and would recommend Charlton House without reservation.

My wife has dementia and she has used your care facility recently. Excellent.

We have been very pleased with the way my mother has been treated. We realise that she has needed a lot of ease and this has definitely been forthcoming. All staff have been helpful and caring.

I have found the staff and management very helpful, understanding, supportive and professional, not only to me but to mum. She has been taken care of very well and is well-liked by all the staff and nurses. I have no need to worry about her care here, as the staff, nurses and management have kept me well informed as to her progress.

My brother has recently become a resident at Charlton House, Mannamead, Plymouth. To ensure my brother receives the best possible care, I have been keen to communicate with staff of Charlton House. Clearly, staff are actively involved with all residents continuously. Having had an opportunity to speak with a range of staff within the Charlton House team; a new recruit, carers, seniors, team leaders, duty managers, care manager and general manager, to date I have received from the team throughout our communications a professional, proactive and empathetic approach regarding my brother. During communications in person or by telephone relating to my brother, it has become apparent some staff positively shine with enthusiasm and friendliness whilst maintaining professionalism. However, I am sure all staff at Charlton House contribute with various strengths for the benefit of residents. I aim to update my review at later date.

My Mother's needs were met by all staff who were kind, friendly and helpful. My brother and I were confident she was being well cared for.

My sister-in-law was admitted in January 2022. We were welcomed. It is not what I would have wanted but she is safe and now is happy to go back when we take her out. Overall they have taken care of her well.

How do you choose a care home for your nearest and dearest? I guess we all look for something different, to focus on the needs of our loved ones. We were lucky to find Charlton House Care Home, not just a care home but an extended family who welcomed Mum and us into the fold. For nearly three years, Mum has been cared for by a very caring and highly trained, dedicated team, giving Mum the best of personal care, activities and, of course, delicious meals. Mum passed away last week at Charlton House, in a most peaceful, calm and dignified way, we will never forget those of you who were there for us during the last few days and thank you all from the bottom of our hearts. So if you have that difficult decision to make, Charlton House could be the place you are looking for, remember not just a professional team, they are a family filled with love.

Day staff are polite, kind and caring, working constantly for the needs of the residents. But can see there is a need for extra staff. Much appreciation for all they do. Thank you.

The staff at Charlton House Care Home have always been welcoming and flexible in their approach, taking into account my needs as a relative who lives some considerable distance away from the home. I have observed good interaction between the staff and residents and a good level of care and compassion demonstrated in this setting.

Most residents living in the care home have varying degrees of dementia and it is therefore a difficult balance between allowing the freedom to wander and giving each person their personal space. We did have a problem with some lost items of clothing and her teeth went missing. If there was one thing that the care home improve on it would be having a system in place to reduce the risk is missing items and searching for them when they do go missing because it is frustrating.

I would recommend Charlton House Care Home. The staff treated my dad like one of their own relatives and looked after him well. The staff remembered that it’s not the patient's fault that they act like they do. It feels like the residents are kept very safe as there are door codes between floors/areas. The food always looked good. I would say staff go above and beyond what is expected.

The care he had was extremely good, both when he was well and when he had a chest infection, pneumonia, and when he passed away. My family all appreciated the care he had. The staff were so caring all the time.