Charlton House

I cannot fault my dad's care at Charlton House. He had dementia and was there for 5 months. Many staff went over and above to ensure my dad and my family were treated in the best way possible. The member of staff in charge of activities took the time to get to know my dad and was so kind and encouraging, treating him just as he deserved. A senior member of staff was so gentle with Dad and very good at communicating information to my family. She genuinely cared about his well-being and our feelings too. The member of staff who was usually on the night shift and we only met her a few days before he passed away. I literally cannot thank her enough for her care and compassion at a very difficult time. She looked after my mum whilst she stayed by my dad's side and could not have done any more to support our family in his final days. This home is genuinely streets ahead of another home we encountered and deserves recognition.

My grandad has been at this care home for three years and has recently passed. While he was here the staff were brilliant with him, made him feel comfortable and settled, less anxious and just safe, staff are lovely and generally do care about the residents, I felt comfortable and confident that he was receiving the care he needed! Thank you to all the staff at Charlton House for looking after my grandad! I appreciate you all so much, he loved each and everyone of you!

I am satisfied with the standard of care that I have seen with the caring staff. Always been welcome by staff on visits.

My mum stayed at the home for four and a half years and found the home comfortable and was well looked after. They embraced her positivity and always encourage her to get involved in all the activities supported by a lovely staff member, even though they weren't all to her liking. Staff kept me in the picture about any health change issues and when I had concerns they addressed them. She was obviously well-loved and cared for and they were there for her right until her sad departure a month ago. As a thank you to the home I have recently become a dementia friend and am helping the home to develop a family and friends support group for relatives living with dementia within the home. The home are supportive towards this. Thank you Charlton House Care Home.

I was visiting my aunty and she is very well looked after and takes part in activities of which we get to see through the Facebook page. The food looks good and she seems well looked after and very happy.

Always impressed with the level of care and hard work of the staff. Today we visited with family to visit and the level of care was very apparent to all. Staff are very hardworking in a very demanding environment and took time with everyone to assist their needs with compassion. The afternoon party was an excellent activity and my mother-in-law appreciated the opportunity to have four of her family around her. Thanks to everyone concerned.

Top marks Charlton House Care Home, I’m so glad I met all of you guys at the home and my dad had his short time with you.

I am writing to thank all the amazing staff who dealt with my dad during his two-year stay at Charlton House Care Home. From his arrival after being discharged from hospital until his death a few weeks ago, everyone was so caring and understanding. Unfortunately, Dad deteriorated over the last few months but we were still able to see him. Thank you from all our family.

My Mum was accepted this week and was treated with the utmost respect and professionalism, inclusive of patience. Nothing was too much trouble for the staff involved. Medication was arranged without me chasing all the time and my phone is always available if the staff needed anything.

My father has been at Charlton House for just over a year now and receives excellent care. He has an en-suite room and is happy. When he arrived at the home his health was poor and it is amazing to see him now walking again and in much better health. Staff are always friendly and helpful and do a wonderful job. Cannot thank the staff enough.

My mother has been a resident at Charlton House for the last two and a half years and I continue to be impressed with the level of care she receives. Most recently, my mother has required more intense care and all of the carers have been so very friendly and helpful - not only towards my mother but also towards all members of our family, demonstrating much kindness and compassion. My mother enjoys a lovely spacious bedroom and there are various lounges that the residents have access to. Charlton House also benefits from having very good chefs producing excellent food. The acting Registered Manager has always been very helpful, informative and keen to quickly resolve any issues which have arisen. Thank you to all the team at Charlton House for giving us peace of mind in the knowledge that mum is well cared for.

I would just like to say how much myself and my partner appreciated everything the girls have done for my mum, as she was in Charlton House for respite and was very well looked after, we cannot thank all involved enough for the time and dedication they showed Mum.

Mum was happy there, but mum had the sort of personality that throughout her life when at a time things were difficult that she would always have a smile on her face and would brighten up anyone's day. Activities are excellent.

The team at Charlton House are good-natured and have a great sense of humour and fun. Their communication with us was excellent. As a dementia care home, I would highly recommend Charlton House; and though I cannot name individuals here, the ladies who looked after my dad were like angels, so from the bottom of my heart, thank you girls.

I would like to say a huge thank you to all of the staff at Charlton House. My uncle has been a resident for the past couple of years and during that time he has been happy and well looked after. His issues are now more complex and he has had to move to a nursing home but during the past year when things have been so difficult for everyone; whenever possible the staff have always done their very best to enable contact between me and my uncle - I live over 90 miles away (including FaceTime via the activities co-ordinator). Most of my contact has been with the senior team leader and despite being rushed off her feet, she has always been so kind, friendly and made time for me - to reassure me and to explain what has been happening to my uncle. I wish to congratulate all the staff at Charlton House for making it a ‘home from home’. Thank you.

My Father has been a resident at Charlton House Care Home for over 9 months. All the staff are amazing and very skilled. When we were able to visit, his room was spotlessly clean and food looked delicious. Staff work hard to encourage all residents to socialise and get involved in daily activities. Time outdoors means a lot to my Dad and this is arranged as often as possible. Occasionally we are able to video call him and he does seem to enjoy this. He has had dementia for a number of years and the staff are always keen to show him the care and consideration required. Every occasion is celebrated and Dad recently enjoyed a lovely birthday cake made by the kitchen staff. We were so lucky to find such a homely place for the last chapter of Dad's life. We worry less knowing he is content and well cared for, surrounded by people who take such care of him.

I have found this home to be excellent for my wife, who broke her wrist and badly bruised her body. Being unable to lift her, the best place was this home. They are so good to her, the dementia does subside because of the company at this home.

The property is beautiful but not suitable for a care home. The staff are very friendly and helpful but unable to answer the doorbell, patients buzzers quickly enough. My brother's room smelled very badly of urine - even after the carpet was cleaned.

My sister and I are very happy with the care home. Dad has settled in and is enjoying the many activities. We are satisfied with all the care and support given.

Carers and staff are very professional and friendly.