Care Homes Owned by Smart Care Homes Ltd in West Sussex

well. Very good team and manager is always there to listen if there is a concern.

and she become interested in life again. The activities and homely atmosphere at Melrose, coupled with the consistency in staffing meant Mum was comfortable and content and that it is testimony to the care and attention she received. There were many instances where we could detail how Mum changed since she began her stay. It was amazing how she got involved in some of the events arranged. Although in difficult circumstances, it was lovely to finally meet the members of the night staff who had looked after Mum all through her nine years at Melrose. We cannot speak highly enough of these very special, dedicated people.

,enjoys the home cooked food and has his care provided by kind and competent care and nursing staff .Nothing is too much trouble for any of the staff who all go that extra mile for the residents and their visitors. The communication via the Manager is again exceptional with regular weekly updates and Zoom meetings for family members who are not able to visit regularly. I highly recommend Melrose Nursing Home, as someone who has worked in this sector, this is by far the most outstanding Home I have encountered.

of years which I think says alot. The place has such a homely feel and my dad says the food is good too!  

has not been an easy journey for her or for the family, but we have always felt strongly supported and understood by all the staff at Melrose.

including outside visitors coming in. The home is well managed and communication with the home is easy. Nothing is ever too much trouble.

difficult job with professionalism, patience, kindness and care. Over the years, my mother has been able to make friends because to a low staff turnover and she now considers it as her home. Excellent communication is maintained, not just with my mother but also with her family.

a Warm Welcome
Friendly compassionate and Respectful
Nothing is too much trouble for them
I always leave after a Visit knowing that My Mum is Well Cared for and that is a Wonderful feeling..

Would not hesitate to recommend.

us warmly when we visit. When mum was more mobile, they would get her ready for us taking her out.
The home aims to have a family feel and I would say they achieve that. I would thoroughly recommend the home for a family member. I have thought about moving in myself!

unfortunately, the accommodation they have to work in is very poor. The rooms are cramped, poorly maintained, and there is limited public space; it is generally cramped. It is cleaned diligently, but cleanliness is difficult with such an old building. There is little privacy for residents and their visitors. The permanent staff are, without exception, excellent, but some of the 'bank' nurses we met at the weekend were less so. They did not seem to understand the concept of end of life care - they sure did not wear gloves to!

The management team have been very helpful, assisting me with things I am not familiar with and keeping me informed about my husband and passing on messages when I have been unable to visit due to ill health. My experience of Willet Lodge Nursing Home has been a pleasant one.

all the rooms are exactly the same. It has character and does feel like home from home.

It's lovely garden, and you always feel welcome. I would recommend it to others.