Care Homes Owned by Smart Care Homes Ltd in West Sussex

,enjoys the home cooked food and has his care provided by kind and competent care and nursing staff .Nothing is too much trouble for any of the staff who all go that extra mile for the residents and their visitors. The communication via the Manager is again exceptional with regular weekly updates and Zoom meetings for family members who are not able to visit regularly. I highly recommend Melrose Nursing Home, as someone who has worked in this sector, this is by far the most outstanding Home I have encountered.

of years which I think says alot. The place has such a homely feel and my dad says the food is good too!  

has not been an easy journey for her or for the family, but we have always felt strongly supported and understood by all the staff at Melrose.

including outside visitors coming in. The home is well managed and communication with the home is easy. Nothing is ever too much trouble.

difficult job with professionalism, patience, kindness and care. Over the years, my mother has been able to make friends because to a low staff turnover and she now considers it as her home. Excellent communication is maintained, not just with my mother but also with her family.

a Warm Welcome
Friendly compassionate and Respectful
Nothing is too much trouble for them
I always leave after a Visit knowing that My Mum is Well Cared for and that is a Wonderful feeling..

Would not hesitate to recommend.

us warmly when we visit. When mum was more mobile, they would get her ready for us taking her out.
The home aims to have a family feel and I would say they achieve that. I would thoroughly recommend the home for a family member. I have thought about moving in myself!

unfortunately, the accommodation they have to work in is very poor. The rooms are cramped, poorly maintained, and there is limited public space; it is generally cramped. It is cleaned diligently, but cleanliness is difficult with such an old building. There is little privacy for residents and their visitors. The permanent staff are, without exception, excellent, but some of the 'bank' nurses we met at the weekend were less so. They did not seem to understand the concept of end of life care - they sure did not wear gloves to!

The management team have been very helpful, assisting me with things I am not familiar with and keeping me informed about my husband and passing on messages when I have been unable to visit due to ill health. My experience of Willet Lodge Nursing Home has been a pleasant one.

all the rooms are exactly the same. It has character and does feel like home from home.

It's lovely garden, and you always feel welcome. I would recommend it to others.

and particular and the staff have been so accommodating, changing their routines to ensure she gets the items she wants at the times she wants them! The staff are always welcoming to me and my family when we visit and nothing is ever too much trouble and we feel very well cared for. Whenever I call the home, regardless of what time it is or who I speak to, they can always provide me with a thorough update on Mum. As my Mum refuses to take part in the activities, the staff make sure they spend time with her and are always incredibly patient with her. The manager is extremely knowledgeable about both dementia and mental health and her background in both of these areas has been invaluable to me.

dog come in regularly which the residents love. They also do lots of family get-togethers to celebrate Christmas, the summer time and any other things that come up which need to be celebrated like the King's Coronation. The care home put on great entertainment for the events. My dad is well looked after and I highly recommend this care home.

content and brought back his old sparkle. He was treated as a family member, not a patient, and thoroughly enjoyed the varied activities and companionship of both fellow residents and staff alike. Delicious home-cooked meals around the dining table made food enjoyable and, despite having a special diet, he was always very well catered for.
The friendly, relaxed atmosphere made visits a pleasure and helped create so many happy memories to cherish, for which I and my family are truly grateful. The professionalism and genuine commitment really instil confidence, which is a godsend at such a difficult time. I can't thank the manager and all her superb staff enough.