Care Homes Owned by Smart Care Homes Ltd in West Sussex

unfortunately, the accommodation they have to work in is very poor. The rooms are cramped, poorly maintained, and there is limited public space; it is generally cramped. It is cleaned diligently, but cleanliness is difficult with such an old building. There is little privacy for residents and their visitors. The permanent staff are, without exception, excellent, but some of the 'bank' nurses we met at the weekend were less so. They did not seem to understand the concept of end of life care - they sure did not wear gloves to!

The management team have been very helpful, assisting me with things I am not familiar with and keeping me informed about my husband and passing on messages when I have been unable to visit due to ill health. My experience of Willet Lodge Nursing Home has been a pleasant one.

all the rooms are exactly the same. It has character and does feel like home from home.

It's lovely garden, and you always feel welcome. I would recommend it to others.

and particular and the staff have been so accommodating, changing their routines to ensure she gets the items she wants at the times she wants them! The staff are always welcoming to me and my family when we visit and nothing is ever too much trouble and we feel very well cared for. Whenever I call the home, regardless of what time it is or who I speak to, they can always provide me with a thorough update on Mum. As my Mum refuses to take part in the activities, the staff make sure they spend time with her and are always incredibly patient with her. The manager is extremely knowledgeable about both dementia and mental health and her background in both of these areas has been invaluable to me.

dog come in regularly which the residents love. They also do lots of family get-togethers to celebrate Christmas, the summer time and any other things that come up which need to be celebrated like the King's Coronation. The care home put on great entertainment for the events. My dad is well looked after and I highly recommend this care home.

content and brought back his old sparkle. He was treated as a family member, not a patient, and thoroughly enjoyed the varied activities and companionship of both fellow residents and staff alike. Delicious home-cooked meals around the dining table made food enjoyable and, despite having a special diet, he was always very well catered for.
The friendly, relaxed atmosphere made visits a pleasure and helped create so many happy memories to cherish, for which I and my family are truly grateful. The professionalism and genuine commitment really instil confidence, which is a godsend at such a difficult time. I can't thank the manager and all her superb staff enough.

to care for anyone.

friendly. I would highly recommend Willett Lodge to everyone.

storage facilities for a short-term stay. I feel reassured that he was being well looked after and was in safe hands. Thank you to everyone.

at the home. We are welcomed and updated on any information regarding my aunt. The family are pleased she is in a comfortable safe and caring environment.

are many activities for the residents to enjoy, although my brother does not take advantage of these, he does enjoy his meals which are tasty, nutritious and varied