Care Homes Owned by Smart Care Homes Ltd in West Sussex

The carers are amazing. They do these things so easy and dealing with the residents in a very tactful manner especially if they are difficult. Nothing is too much for them. Every time I visit I feel welcome there. My friend lives at Willett Lodge, she can be difficult but they manage to look after her well. Very good team and manager is always there to listen if there is a concern.

We have had a very good visit with out brother who has been looked after here very well. The staff are all lovely and really attentive to all the patients. They have made us feel very welcome on our visit from Northern Ireland.

The permanent staff do an exceptional job of providing kind, compassionate, thoughtful care. Their approach to our mother with bad dementia managed to bring out the best in her, and we saw some of her old spark. This was due to the personalised, individual care and activities they undertook with her; unfortunately, the accommodation they have to work in is very poor. The rooms are cramped, poorly maintained, and there is limited public space; it is generally cramped. It is cleaned diligently, but cleanliness is difficult with such an old building. There is little privacy for residents and their visitors. The permanent staff are, without exception, excellent, but some of the 'bank' nurses we met at the weekend were less so. They did not seem to understand the concept of end of life care - they sure did not wear gloves to!

Management and staff always willing to help and advise.

Lovely spacious room, carers are very attentive. We were recently invited to attend the summer fayre, which was a lovely occasion. My brother has built up a great relationship with his carers; they seem to be getting the best out of him.

I would recommend the home.

The nurses and staff have been very helpful, kind and friendly. They keep me up to date with his health and resolve any problems. His room is quiet, clean and warm and he is kept comfortable. Plenty of nutritious food and drink is provided and they even made him a special birthday cake, which he enjoyed. The management team have been very helpful, assisting me with things I am not familiar with and keeping me informed about my husband and passing on messages when I have been unable to visit due to ill health. My experience of Willet Lodge Nursing Home has been a pleasant one.

I am so happy that we found this care home after the previous home was awful. I feel a huge sense of relief knowing my mum is well cared for and looked after by the superb carers here. Thank you all.

The home is very good, and although she is in a room, ensuite on the first floor, and there is a lift, she never leaves her room. This is due to her extreme frailty.

My Mum moved to this home in December and I was concerned about how she would be, as she doesn't respond well to changes. The manager and the staff went above and beyond to make her feel welcome and help her settle in and ease her extreme anxieties. My Mum has complex needs and can be extremely demanding and particular and the staff have been so accommodating, changing their routines to ensure she gets the items she wants at the times she wants them! The staff are always welcoming to me and my family when we visit and nothing is ever too much trouble and we feel very well cared for. Whenever I call the home, regardless of what time it is or who I speak to, they can always provide me with a thorough update on Mum. As my Mum refuses to take part in the activities, the staff make sure they spend time with her and are always incredibly patient with her. The manager is extremely knowledgeable about both dementia and mental health and her background in both of these areas has been invaluable to me.

My dad has been a resident for about 18 months. He had been to a few other care homes before Willett Lodge and we had no feeling his needs were being met. But since coming to Willett Lodge he has been so much happier. The carers do many activities with the residents. Singers and dancing and a therapy dog come in regularly which the residents love. They also do lots of family get-togethers to celebrate Christmas, the summer time and any other things that come up which need to be celebrated like the King's Coronation. The care home put on great entertainment for the events. My dad is well looked after and I highly recommend this care home.

The friendly, relaxed atmosphere made visits a pleasure and helped create so many happy memories to cherish, for which I and my family are truly grateful. The professionalism and genuine commitment really instil confidence, which is a godsend at such a difficult time. I can't thank the manager and all her superb staff enough.

My wife has been a resident since March and has been treated very well, as she is bedridden they come and change her on a regular basis and when feeding her they take their time, the same when giving her a drink. The staff are very friendly and do all they can for her. I could highly recommend them to care for anyone.

A big thank you to all the staff and management, who do a very difficult job wonderfully well.

My Mum has been at Willet Lodge for a couple of months now and I am so happy she is here. The manager and all the staff are so friendly, explain everything they are doing and keep me up to date. They look after all my Mum's needs to a very high standard and are always so helpful and professional and friendly. I would highly recommend Willett Lodge to everyone.

The staff are very efficient, kind, caring and compassionate. Mum is always wearing clean clothes and is very settled and comfortable. She is very well looked after and I am kept up to date when I visit regarding her eating and drinking.

My husband went into Willett Lodge for a 2 weeks respite at short notice. The staff and management did their utmost to accommodate his needs and to make him feel comfortable and at ease. He was always clean and well-presented and treated with respect and dignity. His room was clean and adequate with storage facilities for a short-term stay. I feel reassured that he was being well looked after and was in safe hands. Thank you to everyone.

My aunt has had exceptional care at this home due to the management and staff who have shown her compassion and have given her respect, dignity and a friendly attitude which goes beyond their professional duties. She has responded the the interaction with staff and residents in the short time of being at the home. We are welcomed and updated on any information regarding my aunt. The family are pleased she is in a comfortable safe and caring environment.

It is such a relief to witness such a positive change in him and to know that he is finally safe, secure and genuinely happy.

Dad’s Alziemers has been very hard on my mother. She visits my father every other day and the staff are very welcoming.