Smart Care Homes Ltd in Devon | 4 Care Homes

Review of
Charlton House
from Marguerite P (Wife of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Sadly my husband reached a stage of dementia when I had to admit defeat. I simply could not find a home that would take him, given the behaviour his dementia caused. In the end I had to contact Social Services, and this was the only place available. Now, I have to admit that if I had gone to inspect

it, I would not have chosen it. It's an old house converted, and consequently a bit of a maize. Rooms are functional and practical rather than large or elegant, and it doesn't look much. BUT staff and management are fabulous, and could not have been kinder, and had so much patience with him. I was supported too. This is so much more important than any other consideration, and it is for this reason that I have rated the home very highly. There was also a secure courtyard where we sat together in the sun whenever weather permitted. He was, we knew, at the end of his life, and when he passed the staff and management were so kind to me. Lovely calm atmosphere.

Reply from Sarah Latham, Registered Manager at Charlton House

On behalf of everyone at Charlton House thank you so much for your kind and heartfelt words during such a difficult time.It was truly an honor and privilege to care for husband and we are deeply sorry for your loss. He will be remembered fondly by all of us here.Your appreciation means so much to the team, who work with dedication and compassion every day. Knowing that we were able to provide comfort and care to both you and your husband during his time with us brings us great comfort.Please know that you remain in our thoughts, and you are always welcome here.

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Review of
Seymour Court
from D T (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

My father was placed in a ground floor room so he could be monitored frequently and medication could be administered when required. The staff were professional and dedicated and provided the care and wellbeing of my father throughout his short stay. A big thank you to all staff who were friendly and

a constant source of comfort.

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Review of
Seymour Court
from Lesley K (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

From the first day my father went into Seymour Court he's had such an amazing care and attention. He settled in well. He enjoyed the food from the manager/nurses and carers, kitchen staff, domestic staff all work very hard and they are a good team. My father passed away in May 2025 he was given dignity,

loving care not just to my dad but to us as a family we could stay with with which was comforting for us all. The only thing id like to mention is I think the clothes should be ironed once washed I didn't like seeing my dad in creased clothes. I had to take his clothes home.

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Review of
Greenacres Care Centre Ltd
from Sally S (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

The care provided by all the staff at Greenacres is outstanding. They all work extremely hard and it is clear to see they are all dedicated to providing the best level of care for the residents. Since my Mum moved in at the beginning of March they have been extremely supportive not only in assisting

Mum with all her daily needs but supporting us as a family through some uncertain times. They have kept me fully informed on my Mums changing health conditions and provide a reassuring presence. The care centre is maintain to an exceptionally high standard by all the staff on a daily basis providing a real home from home feel for all that live there and visit.
Moving my Mum into Greenacres when her health declined is without doubt the best decision I could have made for her.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Thank you so much for taking the time to write your lovely review, I will ensure the feedback is given to the teamKind regards

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Review of
Greenacres Care Centre Ltd
from S P (Friend of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

Such a dedicated hard working team who really care about each individual resident
Always a hug or smile if residents are feeling low
Great food and care from kitchen staff who go the extra mile to make sure residents are well fed and feel supported
Always a warm welcome to family, carers and friends

when visiting residents
Beautiful garden for residents and family/friends to sit and watch the birds and squirrels

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Sarah
Thank you so much for your lovely kind words about the team. I will ensure this is fed back to everyone, thank you so much
Kind regards

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Review of
Seymour Court
from Donna-Marie E (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

What a wonderful caring home my father was in there for a short while and could not fault it it was clean and all staff were very attentive at all times .food was lovely and all staff worked hard and had great empathy and a genuine care for residents .thankyou all so much .my dad was moved to a home

nearer to where we live . Thankyou all again.

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Review of
Greenacres Care Centre Ltd
from Linda R (Sister of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

If there's a better care home than Greenacres I can't imagine where!
My brother became a resident in May 2023 after a lengthy struggle to remove him from a less than ideal care home for which I was supported and helped all the way by the manager of Greenacres.
Since being at Greenacres his complex

health needs have been met with great care,attention and support from an incredible team lead by management,carers and including all the other staff who all work so hard to keep this home up to such a high standard.
The fact that it was purpose built is naturally an added bonus with the whole building being light,clean,comfortable and spacious with the beautiful well maintained garden being the jewel in the crown.
The food is of a high standard and cooked on sight by a dedicated team in an open plan kitchen and recently awarded a 5 food hygiene rating by the Environmental Health Inspector.
There is also a great entertainment program led by an enthusiastic team with much laughter.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

What a lovely review, thank you for your positive feedback. Thank you for including every department as everything we do is because we have such a dedicated and strong team. Thank you, how lovely!!Kind regards

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Review of
Seymour Court
from Maureen C (Sister of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Always pleasantly dealt with by everyone at this nursing home. My sister is well cared for.

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Review of
Greenacres Care Centre Ltd
from Sue B (Sister of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

My Sister came to Greenacres for convalescence following a hip replacement. Initially for two weeks but she asked to stay a bit longer. She was very happy there. Greenacres has a lovely light, bright atmosphere and is very professionally managed and the care staff are excellent at providing person

centred care which is to be applauded. My Sisters well furnished room was ensuite (they all are) and the views great. Access is by lift; stair lift and stairs with staff at hand to help if needed.
The decor is very tasteful both internally and externally and spotlessly clean. There is quite an attention made to enrich the day to day activities for residents that my Sister really enjoyed. The food is great; there are fun games for those who wish to partake; light gardening under supervision for those with green fingers wanting to assist with planting on the Terrace.
If residents want quiet areas these are provided inside, and outside in the beautiful gardens. There is a TV Room.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for taking the time to write such a lovely review, we are so glad that your lovely sister had a lovely time, she is very missed by us all, but we look forward to seeing you all at our functions Kind regards

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Review of
Charlton House
from Suzanne L (Niece of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

My aunt has settled very well here and tells me the staff are 'lovely' and 'kind'.
Whenever I visit she seems happy.
I observe the staff treating the residents with kindness, care + dignity.
The food is served up nicely and the dining experience is calm and relaxing when I have visited.

Reply from Sarah Latham, Registered Manager at Charlton House

Thank you for your review and support for our home. We appreciate all your kind words.

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Review of
Seymour Court
from Steve A (Son of Resident) published on 14 March 2025 Submitted via Website • Report

Overall Experience

My Mum was taken from hospital to Seymour Court for palliative care.
I cannot praise the entire team at the nursing home, she was treated with such dignity and compassion from all the team as we as a family were, nothing was too much trouble.
The nursing team were amazing as the care team and also

the food was lovely and everyone so warm and friendly. Well done Seymour Court.

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Review of
Seymour Court
from A W (Wife of Resident) published on 4 February 2025 Submitted via Postal Card • Report

Overall Experience

Most staff were kind and caring, never enough, difficult to find, particularly mealtimes and weekends. The cover fell off the radiator twice, the window was difficult to close and taps dripped continually, often overflowing. Previous occupant's clothes were left in the wardrobe for 4 weeks until I removed

them. My husband was often found in dirty, wet clothes having spilt food and drink, he couldn't pick them up, and often missed snacks. Often wearing someone else's baggy t-shirts even though I had provided an adequate supply of new shirts, more than once I shaved him because he looked so dishevelled. He was often not adequately hydrated and had numerous catheter problems and urine infections, which often went unnoticed by staff and were not dealt with in a timely manner. The lack of compassion following his death added to our pain, we left his room and had to wait in a corridor, by the usual consistently buzzing call bells, while staff prepared his body, we were told we could re-enter and saw no staff after that, just another job done! No sympathy was expressed or even a goodbye. Limited information on how to obtain the Death Certificate.
I realise a negative comment will not be printed, but question the validity of only printing 'excellent ones, some dating from 2018. Reviews posted regarding Seymour Court bear little resemblance to my experience, or those of other visitors, of over 3½ months, I visited my husband every day. Taking everything into consideration, and reading the daily diary that I had kept, together with visitors' comments, I feel that overall, my husband's care was often not good. Sadly, unlike some comments left, I often didn't feel confident when leaving my husband and at times left the Home very upset. When visiting my husband in the Funeral Home, although heartbreaking, it was such a relief to see him looking like his old self, so clean, tidy and well cared for, for the first time in 3 months.

Reply from Marie Claire Foale, Manager at Seymour Court

It is naturally very disappointing to read reviews such as the above and feel saddened that this was your experience. Whilst recollections may vary, I believe that our staff genuinely tried their best to meet your expectations. Under our duty of candour and for purposes of transparency, we would wish that all reviews, good or bad, should be published by an independent verifier such as the ones which are submitted via this platform. Your concerns at the time were taken very seriously and the management would like to apologise for the way that you feel.

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Review of
Greenacres Care Centre Ltd
from T S (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My dad has settled in very well. My brother and I feel much better now our dad is getting looked after, nothing seems to be any trouble with all the staff and the staff are very friendly so please pass this on to your staff thank you so much.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for your lovely feedback, I am so glad your dad is so settled and the transition has been smooth for him. He is a lovely man and loves our live music (he still has the 'moves'). Kind regards.

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Review of
Greenacres Care Centre Ltd
from Marilyn H (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report

Overall Experience

Very caring nothing is too much trouble for the staff.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi Marilyn, thank you for taking the time to complete a review and I am so happy that you are pleased with everything we strive to do here. I will feed this back to the team. Kind regards.

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Review of
Greenacres Care Centre Ltd
from George W (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report

Overall Experience

Very pleasant as usual and very relaxed.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Hi George. Thank you so much for taking the time to rate our home, this is greatly appreciated and as always I will feed this back to the team. Kind regards.

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Review of
Greenacres Care Centre Ltd
from David M (Son of Resident) published on 4 December 2024 Submitted via Website • Report

Overall Experience

My mum has been staying at Greenacres for nearly a month. I am delighted with the kindness and care shown by the team members and their clear and prompt communication. It wasn't easy for us to move Mum as her family is scattered, I live abroad but the care team made it easy for us. Mum was given a great

choice of rooms and seems to have settled in well. There is a rich schedule of activities for the Christmas period that I am sure Mum will enjoy. I've also noticed that the carers have already figured out just the right things to say to Mum when she gets anxious about her stay. It was a big decision for Mum to move into a care home, but the family is very relieved now that it has happened. Mum values her autonomy but was struggling to live independently and Greenacres seems to provide the right balance of independence and support that she needs. It's still early days, but Mum has decided to become a permanent resident and from our point of view, so far so good!

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Dear David, thank you so much for your lovely feedback, I am so glad your mum is settling in, it is early days but so far so good. Kind regards.

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Review of
Greenacres Care Centre Ltd
from S C (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report

Overall Experience

I cannot rate the hoe and staff highly enough. It was a tough and emotional decision for all the family, however, it was the best move we could have made. Mum is cared for and has been welcomed with open arms as have all the family. Knowing she is safe, happy and cared for brings comfort to us all.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Thank you so much for taking the time to write a review about your experience with us. I will feed this back to the team. Kind regards.

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Review of
Seymour Court
from J O (Friend of Resident) published on 12 November 2024 Submitted via Postal Card • Report

Overall Experience

After visiting a very good friend, surveying myself for future reference as I'm now 80 years of age and living alone, looking to the future as I would be more than happy to be a resident. I've had a lovely conversation with a young man who I gather was going an "inspection" at the time, everything was

great - faultless. It was a pleasure to visit your building.

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Review of
Greenacres Care Centre Ltd
from Rory P (Son of Resident) published on 6 November 2024 Submitted via Website • Report

Overall Experience

For anyone having to make the extremely difficult decision of having to put their parent; in this instance, our dear Mum into a care home needn't look any further than Greenacres Care Centre! We speak from experience when we say that Greenacres are simply amazing. The management team, general carers/staff

are incredible and work tirelessly on behalf of their residents to provide the best care possible. The care home is set within beautiful grounds which adds to the wellbeing of Mum's health. This is the perfect opportunity to say a big 'thank you' to everyone for looking after Mum so well. We have and will continue to recommend Greenacres Care Centre to all.

Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd

Dear Rory, thank you for taking the time to write a review, thank you for your lovely feedback. I will ensure this is fed back to my team. Kind regards.

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Review of
Seymour Court
from J T (Nephew of Resident) published on 21 October 2024 Submitted via Postal Card • Report

Overall Experience

During the last few months of my aunt's life, she stayed at this care home and received exceptional care. The staff from nurses to care, catering, cleaning and management were extremely warm, attentive and professional. My aunt spoke to me about the great care, assistance and dignity she was afforded.

When I first flew from abroad to be with her at the end, I was shown every kindness. Senior management went above and beyond finding me a space to complete some unavoidable work which allowed me to stay close to my aunt until the very end. Every member of the team treated her and me with absolute respect and warmth. I highly recommend this care home without reservation, it restored my faith in the quality of care homes.

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Care Homes Owned by Smart Care Homes Ltd in Devon

Smart Care Homes Ltd Locations in Devon (4)

Smart Care Homes Ltd Reviews in Devon (182)

Charlton House

Seymour Court

Seymour Court

Greenacres Care Centre Ltd

Greenacres Care Centre Ltd

Seymour Court

Greenacres Care Centre Ltd

Seymour Court

Greenacres Care Centre Ltd

Charlton House

Seymour Court

Seymour Court

Greenacres Care Centre Ltd

Greenacres Care Centre Ltd

Greenacres Care Centre Ltd

Greenacres Care Centre Ltd

Greenacres Care Centre Ltd

Seymour Court

Greenacres Care Centre Ltd

Seymour Court

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