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Care Homes Owned by Smart Care Homes Ltd in Devon

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Smart Care Homes Ltd in Devon

Only the locations & reviews in Devon for Smart Care Homes Ltd are showing below.

View the details of all 7 locations (with 267 reviews) owned by Smart Care Homes Ltd

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Smart Care Homes Ltd Locations in Devon (4)

 - Browse 4 Care Homes owned by Smart Care Homes Ltd in Devon
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Charlton House
55 Mannamead Road, Mannamead, Plymouth PL3 4SR 
8.6 43 reviews
  • from £1,000 / week
  • 44 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Smart Care Homes Ltd Reviews in Devon (193)

9.2

Smart Care Homes Ltd has a Group Review Score of 9.2 (9.187) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Smart Care Homes Ltd must have a Review Score.

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Review of

Charlton House

from William P (Friend of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my freind Karen at Charlton House Mannamead Plymouth
I was absolutely amazed at firstly my freinds progress since arriving at Charlton House...she looked like a completely different person to the day she was placed at Charlton House.....all the Staff we're warm.welcoming and above all caring....ive
nicknamed them " The A Team ".......heartfelt thanks for your care....
I think Charlton House should be the model of excellence rolled out nationally.
CARE AT IT'S BEST
Kindest Regards
William
Reply from Sarah Latham, Registered Manager at Charlton HouseDear William,
Thank you so much for your kind words and for taking the time to share your experience after visiting Karen at Charlton House.
We are delighted to hear how pleased you were with Karen's progress and that you found our team warm, welcoming and caring. Your nickname for the staff - "The A Team" - made us smile and will mean a great deal to everyone.
Your generous comments about Charlton House and "care at its best" are truly appreciated and will be shared with the whole team.
Kindest regards,
Sarah Latham
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Review of

Seymour Court

from C S (Wife of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can only praise the staff for the care, compassion and wonderful service for my husband, me and my family. I can't thank you enough for everything you have done for us.
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Review of

Seymour Court

from Ayesha S (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Seymour Court Nursing Home enough for the exceptional care given to our father. He first came for respite in 2023 and became a permanent resident from January 2025 until he passed away in January 2026. Dad loved the activities, friendly faces and superb food, and we were always warmly
welcomed. Staff treated him with patience, humour and dignity, supporting his independence and adapting as Parkinson's and Lewy Body dementia progressed. The nurses kept us informed and reassured throughout. Every member of the team ensured Dad was always clean, comfortable and well cared for. We are especially grateful to Scarlett, Amy, Cherry, Cheryl, Pasand, Jean, Brenda, Kath, Mariah and Jessie on nights. Seymour Court gave our father comfort, dignity and genuine kindness, for which we will always be thankful.
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Review of

Seymour Court

from Anne-Marie M (Daughter-in-law of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was a resident until his untimely passing. He was treated with the utmost care and respect but more importantly as a family member at Seymour Court.
The care in which he received was always exemplary.
At the time of his passing we as a family spent more time with him often staying
with him overnight and again we were treated like one of the Seymour Court families.
For Ayesh and I our time spent with the residence during the family evenings with food and cheer will always remain fondly in our memories and will treasure.
Marie Claire always made us feel incredibly welcome despite being on her own journey.
The nursing team always kept us up to date through every step in David's journey and no matter how busy they may have been we always felt listened to and that we were given their time.
The HCAs are very much the solid foundation of a well functioning team.
All in all we could not have asked for anything more from Seymour court during David's 18 month stay.
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Review of

Seymour Court

from S P (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not fault the care and kindness shown by all staff, not only for my sister, but to myself and brother when visiting. Friendly, but not intrusive. Nothing was too much trouble in all aspects of the sad situation that we found our family in. Thank you to each and everyone at Seymour Court.
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Review of

Greenacres Care Centre Ltd

from M D (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Greenacres in September from hospital. It was a difficult and emotional decision for Mum and all the family to finally reach the decision to go into a care home. However, she has now settled in and feels safe at Greenacres and we can all now see that this was the right decision to
ensure the best possible care for Mum. She requires 24 hour care which the wonderful staff provide for her.
As her son it is very reassuring to know that Mum is safe and well and that her health and well-being needs are being taken care of by professionals.
I would just like to thank the amazing management team and all the dedicated care staff and support team for looking after my wonderful Mum.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdThank you so much for your lovely review and for taking the time to let us know how we are doing. Your support and feedback are invaluble to us. I will feed back to the team
Kind regards
Angie
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Review of

Seymour Court

from Wendy H (Stepdaughter of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seymour Court is absolutely fantastic. The staff and carers are amazing, very caring, friendly and can't do enough for the residents. It's spotlessly clean everywhere, and the meals they do there for the residents are beautiful and cooked fresh on the premises. I would recommend this home, it's top
class, I would give five stars.
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Review of

Greenacres Care Centre Ltd

from Joanna S (Daughter of Resident) published on 8 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Greenacres independant living are amazing. They treat the residents with dignaty and care. I don't think my mum would want to be anywhere else. The meals are varied and healthy. The staff go above and beyond to make the residents feel safe and cared for.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdThank you so much for your lovely feedback, we appreciate your support
Kind regards
Angie
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Review of

Charlton House

from George P (Power of Attorney of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As Power of Attorney I had to make the difficult decision with Social Services to find a suitable Care Home for my friend. After an unsuccessful placement at another home Charlton House was suggested. We were impressed from the first visit and have found out initial favourable impressions confirmed
over the last 4 months. The overall quality of the accommodation is good, with reasonable sized rooms and good sized common areas.
The standout is the staff, at all levels, their thoughtful care for the residents is excellent. The good and caring atmosphere they create is also excellent. They make it easy to discuss the needs and best care for my friend. I cannot speak to highly of the staff team.
I must mention the activities that are organised on a very regular basis. They are so well done, are fun and stimulating. And demanding though that is, they also look to support the needs of individuals, including individual trips out of the home when they can.
Reply from Sarah Latham, Registered Manager at Charlton HouseThank you so much for your lovely review of Charlton House. We truly appreciate your kind words and the time you took to share your experience. Your feedback means a lot to us, and we're delighted to hear your positive comments about all departments.
I will make sure your feedback is shared with the whole team - they'll be so pleased to know their hard work has been recognised.
Thank you once again for taking the time to leave such a thoughtful review.
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Review of

Thorn Park Care Home

from Angela F (Daughter of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Parkinson's dementia. Mum needed respite care when my dad had a stroke. (This care started in May 25 - October 25 2025) Mum has been very confused and emotional often being very frightened by her night terrors. Mum believes her night terrors are actually real and needs a lot of support and reassurance
that she is safe. Mum and dad have been married for 71 years and to be separated from each other also took its toll on both of them. Throughout all of this the staff have been kind, caring and supportive with mum, we couldn't have asked for more
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Review of

Thorn Park Care Home

from Lorraine N (Resident) assisted by family/friend published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Apart from having to wait at some times to be seen when I call, due to shortage of staff, the service I get is excellent.
Due to me being profoundly deaf, some of the staff have started to learn BSL (British Sign Language) for my benefit
Reply from Linda Dodd, Manager at Thorn Park Care HomeThank you for your lovely feedback. Were so glad our teams efforts to learn BSL have made a difference for you. We truly appreciate your patience during busy times and are committed to making our service as welcoming and inclusive as possible.
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Review of

Charlton House

from Marguerite P (Wife of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my husband reached a stage of dementia when I had to admit defeat. I simply could not find a home that would take him, given the behaviour his dementia caused. In the end I had to contact Social Services, and this was the only place available. Now, I have to admit that if I had gone to inspect
it, I would not have chosen it. It's an old house converted, and consequently a bit of a maize. Rooms are functional and practical rather than large or elegant, and it doesn't look much. BUT staff and management are fabulous, and could not have been kinder, and had so much patience with him. I was supported too. This is so much more important than any other consideration, and it is for this reason that I have rated the home very highly. There was also a secure courtyard where we sat together in the sun whenever weather permitted. He was, we knew, at the end of his life, and when he passed the staff and management were so kind to me. Lovely calm atmosphere.
Reply from Sarah Latham, Registered Manager at Charlton HouseOn behalf of everyone at Charlton House thank you so much for your kind and heartfelt words during such a difficult time.It was truly an honor and privilege to care for husband and we are deeply sorry for your loss. He will be remembered fondly by all of us here.Your appreciation means so much to the team, who work with dedication and compassion every day. Knowing that we were able to provide comfort and care to both you and your husband during his time with us brings us great comfort.Please know that you remain in our thoughts, and you are always welcome here.
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Review of

Seymour Court

from Deborah T (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was placed in a ground floor room so he could be monitored frequently and medication could be administered when required. The staff were professional and dedicated and provided the care and wellbeing of my father throughout his short stay. A big thank you to all staff who were friendly and
a constant source of comfort.
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Review of

Seymour Court

from Lesley K (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my father went into Seymour Court he's had such an amazing care and attention. He settled in well. He enjoyed the food from the manager/nurses and carers, kitchen staff, domestic staff all work very hard and they are a good team. My father passed away in May 2025 he was given dignity,
loving care not just to my dad but to us as a family we could stay with with which was comforting for us all. The only thing id like to mention is I think the clothes should be ironed once washed I didn't like seeing my dad in creased clothes. I had to take his clothes home.
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Review of

Greenacres Care Centre Ltd

from Sally S (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by all the staff at Greenacres is outstanding. They all work extremely hard and it is clear to see they are all dedicated to providing the best level of care for the residents. Since my Mum moved in at the beginning of March they have been extremely supportive not only in assisting
Mum with all her daily needs but supporting us as a family through some uncertain times. They have kept me fully informed on my Mums changing health conditions and provide a reassuring presence. The care centre is maintain to an exceptionally high standard by all the staff on a daily basis providing a real home from home feel for all that live there and visit.
Moving my Mum into Greenacres when her health declined is without doubt the best decision I could have made for her.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdHi Thank you so much for taking the time to write your lovely review, I will ensure the feedback is given to the teamKind regards
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Review of

Greenacres Care Centre Ltd

from S P (Friend of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a dedicated hard working team who really care about each individual resident
Always a hug or smile if residents are feeling low
Great food and care from kitchen staff who go the extra mile to make sure residents are well fed and feel supported
Always a warm welcome to family, carers and friends
when visiting residents
Beautiful garden for residents and family/friends to sit and watch the birds and squirrels
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdHi Sarah
Thank you so much for your lovely kind words about the team. I will ensure this is fed back to everyone, thank you so much
Kind regards
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Review of

Seymour Court

from Donna-Marie E (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful caring home my father was in there for a short while and could not fault it it was clean and all staff were very attentive at all times .food was lovely and all staff worked hard and had great empathy and a genuine care for residents .thankyou all so much .my dad was moved to a home
nearer to where we live . Thankyou all again.
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Review of

Greenacres Care Centre Ltd

from Linda R (Sister of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If there's a better care home than Greenacres I can't imagine where!
My brother became a resident in May 2023 after a lengthy struggle to remove him from a less than ideal care home for which I was supported and helped all the way by the manager of Greenacres.
Since being at Greenacres his complex
health needs have been met with great care,attention and support from an incredible team lead by management,carers and including all the other staff who all work so hard to keep this home up to such a high standard.
The fact that it was purpose built is naturally an added bonus with the whole building being light,clean,comfortable and spacious with the beautiful well maintained garden being the jewel in the crown.
The food is of a high standard and cooked on sight by a dedicated team in an open plan kitchen and recently awarded a 5 food hygiene rating by the Environmental Health Inspector.
There is also a great entertainment program led by an enthusiastic team with much laughter.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdWhat a lovely review, thank you for your positive feedback. Thank you for including every department as everything we do is because we have such a dedicated and strong team. Thank you, how lovely!!Kind regards
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Review of

Seymour Court

from Maureen C (Sister of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always pleasantly dealt with by everyone at this nursing home. My sister is well cared for.
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Review of

Greenacres Care Centre Ltd

from Sue B (Sister of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister came to Greenacres for convalescence following a hip replacement. Initially for two weeks but she asked to stay a bit longer. She was very happy there. Greenacres has a lovely light, bright atmosphere and is very professionally managed and the care staff are excellent at providing person
centred care which is to be applauded. My Sisters well furnished room was ensuite (they all are) and the views great. Access is by lift; stair lift and stairs with staff at hand to help if needed.
The decor is very tasteful both internally and externally and spotlessly clean. There is quite an attention made to enrich the day to day activities for residents that my Sister really enjoyed. The food is great; there are fun games for those who wish to partake; light gardening under supervision for those with green fingers wanting to assist with planting on the Terrace.
If residents want quiet areas these are provided inside, and outside in the beautiful gardens. There is a TV Room.
Reply from Angela Sayer, Manager at Greenacres Care Centre LtdThank you so much for taking the time to write such a lovely review, we are so glad that your lovely sister had a lovely time, she is very missed by us all, but we look forward to seeing you all at our functions Kind regards
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