Care Provided by Greenacres Care Centre Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Charges vary according to care needs and room
Contact Greenacres Care Centre Ltd to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Smart Care Homes Ltd
- Private Owned
Person in charge
- Angela Sayer (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (39)
Visiting
- No restrictions
Parking
- Free parking on site, two car parks and disabled parking bays located outside the main entrance
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Greenacres Care Centre Ltd Reviews (45)
9.9
Greenacres Care Centre Ltd has a Review Score of 9.9 (9.865) out of 10, based on 18 reviews in the last 2 years.
Over all time Greenacres Care Centre Ltd has 45 reviews.
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Review from Sandi G (Niece of Resident) published on 23 June 2026 Submitted via Website•
Overall Experience
I cannot thank the team at Greenacres enough for the care, kindness and compassion they showed to my aunt during her final days.
She was never alone during those last precious hours, and the love and dignity shown to her, and to me, will stay with me forever. From staff sitting with her and keeping her company, to the gentle care taken when moving her, every act was carried out with such warmth and respect.
A special thank you to Jodie, whose kindness, understanding and compassion were exceptional, and to the manager, whose care and support for my aunt over the years has been so greatly appreciated. The whole team played a part, and while I cannot name everyone individually, every one of you made a difference.
I feel privileged to have become part of the Greenacres family and to have had the opportunity to know my aunt better over recent years. I will always be grateful that we found Greenacres.
She was never alone during those last precious hours, and the love and dignity shown to her, and to me, will stay with me forever. From staff sitting with her and keeping her company, to the gentle care taken when moving her, every act was carried out with such warmth and respect.
A special thank you to Jodie, whose kindness, understanding and compassion were exceptional, and to the manager, whose care and support for my aunt over the years has been so greatly appreciated. The whole team played a part, and while I cannot name everyone individually, every one of you made a difference.
I feel privileged to have become part of the Greenacres family and to have had the opportunity to know my aunt better over recent years. I will always be grateful that we found Greenacres.
Thank you all, from the bottom of my heart.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Hi Sandi, Thank you so much for your kind words, I will pass your words on to my team. Your Aunt will always be missed and it was our honour and pleasure to know her, she was one of a kind Kind regards
Angie
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Review from Eve R (Respite Resident) published on 12 June 2026 Submitted via Postal Card•
Overall Experience
I moved into Greenacres on 6.2.26 for a months respite care because of a broken shoulder. The home has a very friendly atmosphere and the staff were welcoming, kind and professional and I cannot praise them highly enough, and settled into the routine quickly. I would highly recommend the home to others in their time of need and if I needed care in the future would be more than happy to move in. The garden is stunning and I only wish I had been there in the summer to enjoy and aid recovery. Thanks to everyone for their help and support.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Hi EveThank you so much for taking the time to pass on your kind words and sentiments, it is greatly appreciated and I am glad you enjoyed your stay with us
Kind regards
Angie
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Review from M D (Son of Resident) published on 12 January 2026 Submitted via Website•
Overall Experience
My mum arrived at Greenacres in September from hospital. It was a difficult and emotional decision for Mum and all the family to finally reach the decision to go into a care home. However, she has now settled in and feels safe at Greenacres and we can all now see that this was the right decision to ensure the best possible care for Mum. She requires 24 hour care which the wonderful staff provide for her.
As her son it is very reassuring to know that Mum is safe and well and that her health and well-being needs are being taken care of by professionals.
As her son it is very reassuring to know that Mum is safe and well and that her health and well-being needs are being taken care of by professionals.
I would just like to thank the amazing management team and all the dedicated care staff and support team for looking after my wonderful Mum.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for your lovely review and for taking the time to let us know how we are doing. Your support and feedback are invaluble to us. I will feed back to the team Kind regards
Angie
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Review from Joanna S (Daughter of Resident) published on 8 November 2025 Submitted via Postal Card•
Overall Experience
The staff at Greenacres independant living are amazing. They treat the residents with dignaty and care. I don't think my mum would want to be anywhere else. The meals are varied and healthy. The staff go above and beyond to make the residents feel safe and cared for.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for your lovely feedback, we appreciate your supportKind regards
Angie
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Review from Sally S (Daughter of Resident) published on 19 May 2025 Submitted via Website•
Overall Experience
The care provided by all the staff at Greenacres is outstanding. They all work extremely hard and it is clear to see they are all dedicated to providing the best level of care for the residents. Since my Mum moved in at the beginning of March they have been extremely supportive not only in assisting Mum with all her daily needs but supporting us as a family through some uncertain times. They have kept me fully informed on my Mums changing health conditions and provide a reassuring presence. The care centre is maintain to an exceptionally high standard by all the staff on a daily basis providing a real home from home feel for all that live there and visit.
Moving my Mum into Greenacres when her health declined is without doubt the best decision I could have made for her.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Hi Thank you so much for taking the time to write your lovely review, I will ensure the feedback is given to the teamKind regards
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Review from S P (Friend of Resident) published on 16 May 2025 Submitted via Website•
Overall Experience
Such a dedicated hard working team who really care about each individual resident
Always a hug or smile if residents are feeling low
Great food and care from kitchen staff who go the extra mile to make sure residents are well fed and feel supported
Always a warm welcome to family, carers and friends when visiting residents
Always a hug or smile if residents are feeling low
Great food and care from kitchen staff who go the extra mile to make sure residents are well fed and feel supported
Always a warm welcome to family, carers and friends when visiting residents
Beautiful garden for residents and family/friends to sit and watch the birds and squirrels
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Hi SarahThank you so much for your lovely kind words about the team. I will ensure this is fed back to everyone, thank you so much
Kind regards
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Review from Linda R (Sister of Resident) published on 15 May 2025 Submitted via Website•
Overall Experience
If there's a better care home than Greenacres I can't imagine where!
My brother became a resident in May 2023 after a lengthy struggle to remove him from a less than ideal care home for which I was supported and helped all the way by the manager of Greenacres.
Since being at Greenacres his complex health needs have been met with great care,attention and support from an incredible team lead by management,carers and including all the other staff who all work so hard to keep this home up to such a high standard.
The fact that it was purpose built is naturally an added bonus with the whole building being light,clean,comfortable and spacious with the beautiful well maintained garden being the jewel in the crown.
The food is of a high standard and cooked on sight by a dedicated team in an open plan kitchen and recently awarded a 5 food hygiene rating by the Environmental Health Inspector.
My brother became a resident in May 2023 after a lengthy struggle to remove him from a less than ideal care home for which I was supported and helped all the way by the manager of Greenacres.
Since being at Greenacres his complex health needs have been met with great care,attention and support from an incredible team lead by management,carers and including all the other staff who all work so hard to keep this home up to such a high standard.
The fact that it was purpose built is naturally an added bonus with the whole building being light,clean,comfortable and spacious with the beautiful well maintained garden being the jewel in the crown.
The food is of a high standard and cooked on sight by a dedicated team in an open plan kitchen and recently awarded a 5 food hygiene rating by the Environmental Health Inspector.
There is also a great entertainment program led by an enthusiastic team with much laughter.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
What a lovely review, thank you for your positive feedback. Thank you for including every department as everything we do is because we have such a dedicated and strong team. Thank you, how lovely!!Kind regards
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Review from Sue B (Sister of Resident) published on 8 May 2025 Submitted via Website•
Overall Experience
My Sister came to Greenacres for convalescence following a hip replacement. Initially for two weeks but she asked to stay a bit longer. She was very happy there. Greenacres has a lovely light, bright atmosphere and is very professionally managed and the care staff are excellent at providing person centred care which is to be applauded. My Sisters well furnished room was ensuite (they all are) and the views great. Access is by lift; stair lift and stairs with staff at hand to help if needed.
The decor is very tasteful both internally and externally and spotlessly clean. There is quite an attention made to enrich the day to day activities for residents that my Sister really enjoyed. The food is great; there are fun games for those who wish to partake; light gardening under supervision for those with green fingers wanting to assist with planting on the Terrace.
The decor is very tasteful both internally and externally and spotlessly clean. There is quite an attention made to enrich the day to day activities for residents that my Sister really enjoyed. The food is great; there are fun games for those who wish to partake; light gardening under supervision for those with green fingers wanting to assist with planting on the Terrace.
If residents want quiet areas these are provided inside, and outside in the beautiful gardens. There is a TV Room.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for taking the time to write such a lovely review, we are so glad that your lovely sister had a lovely time, she is very missed by us all, but we look forward to seeing you all at our functions Kind regards
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Review from T S (Daughter of Resident) published on 24 January 2025 Submitted via Website•
Overall Experience
My dad has settled in very well. My brother and I feel much better now our dad is getting looked after, nothing seems to be any trouble with all the staff and the staff are very friendly so please pass this on to your staff thank you so much.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for your lovely feedback, I am so glad your dad is so settled and the transition has been smooth for him. He is a lovely man and loves our live music (he still has the 'moves'). Kind regards.
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Review from Marilyn H (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card•
Overall Experience
Very caring nothing is too much trouble for the staff.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Hi Marilyn, thank you for taking the time to complete a review and I am so happy that you are pleased with everything we strive to do here. I will feed this back to the team. Kind regards.
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Review from George W (Son of Resident) published on 14 January 2025 Submitted via Postal Card•
Overall Experience
Very pleasant as usual and very relaxed.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Hi George. Thank you so much for taking the time to rate our home, this is greatly appreciated and as always I will feed this back to the team. Kind regards.
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Review from David M (Son of Resident) published on 4 December 2024 Submitted via Website•
Overall Experience
My mum has been staying at Greenacres for nearly a month. I am delighted with the kindness and care shown by the team members and their clear and prompt communication. It wasn't easy for us to move Mum as her family is scattered, I live abroad but the care team made it easy for us. Mum was given a great choice of rooms and seems to have settled in well. There is a rich schedule of activities for the Christmas period that I am sure Mum will enjoy. I've also noticed that the carers have already figured out just the right things to say to Mum when she gets anxious about her stay. It was a big decision for Mum to move into a care home, but the family is very relieved now that it has happened. Mum values her autonomy but was struggling to live independently and Greenacres seems to provide the right balance of independence and support that she needs. It's still early days, but Mum has decided to become a permanent resident and from our point of view, so far so good!
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Dear David, thank you so much for your lovely feedback, I am so glad your mum is settling in, it is early days but so far so good. Kind regards.
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Review from S C (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card•
Overall Experience
I cannot rate the hoe and staff highly enough. It was a tough and emotional decision for all the family, however, it was the best move we could have made. Mum is cared for and has been welcomed with open arms as have all the family. Knowing she is safe, happy and cared for brings comfort to us all.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for taking the time to write a review about your experience with us. I will feed this back to the team. Kind regards.
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Review from Rory P (Son of Resident) published on 6 November 2024 Submitted via Website•
Overall Experience
For anyone having to make the extremely difficult decision of having to put their parent; in this instance, our dear Mum into a care home needn't look any further than Greenacres Care Centre! We speak from experience when we say that Greenacres are simply amazing. The management team, general carers/staff are incredible and work tirelessly on behalf of their residents to provide the best care possible. The care home is set within beautiful grounds which adds to the wellbeing of Mum's health. This is the perfect opportunity to say a big 'thank you' to everyone for looking after Mum so well. We have and will continue to recommend Greenacres Care Centre to all.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Dear Rory, thank you for taking the time to write a review, thank you for your lovely feedback. I will ensure this is fed back to my team. Kind regards.
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Review from Anthony H (Son of Resident) published on 7 October 2024 Submitted via Website•
Overall Experience
My mother has been a resident for about 18 months now and the staff continue to provide a high level of care and professionalism. I am confident she receives the best care possible, in what can be a very challenging environment. The home is always clean and tidy, and it puts my mind at rest knowing my mum will receive assistance when I cannot be there due to work commitments.
Very pleased with the overall service provided.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you for your lovely feedback, greatly appreciated.
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Review from Deborah M (Daughter of Resident) published on 1 October 2024 Submitted via Website•
Overall Experience
I looked, researched and visited numerous care homes over a number of months for my dad who after losing my mum was in a very bad way self-neglect, lonely with significant memory loss he also had two falls I was very afraid of losing him altogether. It had to be somewhere I would live myself. Just as I was about to give up I found the manager and the team at Greenacres. The care home is bright cheerful clean but intimate with a home-from-home feel the atmosphere is upbeat the staff are compassionate and caring but professional and importantly respectful of all their residents. The rooms are a great size and none of them are far away from a member of staff if needed. Dad went in December 2023 and right from day 1 it was like he had always been there all the staff made the transition for Dad and myself so easy, and after 9 months of love care patience and yummy nutritional food he is thriving, Greenacres have a superb activities team. I wouldn't hesitate to recommend Greenacres to anybody
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for your lovely feedback, we are so pleased your dad settled in so well.
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Review from Sarah P (Daughter of Resident) published on 25 September 2024 Submitted via Website•
Overall Experience
The team at Greenacres managed, what was a very unsettling and difficult transition, with wonderful care and professionalism. They supported my dad brilliantly and also made sure that the wider family was kept informed and helped to make sure that Dad was settled as easily as possible. Myself and other family members visit regularly and Greenacres is consistently good, the space is clean, Dad's room is tidy and the standard of care is great. The food is always good and the gardens are delightful. For dementia care, the manager and the team are doing a fantastic job. Thank you
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you for your kind words. I am so glad your dad is now settled and happy, he has come a long way, bless him. Thank you for all your support, your dad is very lucky to have such a strong support family network around him. I will pass your feedback on to the team.
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Review from Martin H (Son of Resident) published on 24 September 2024 Submitted via Website•
Overall Experience
After researching many care homes in the area, we were lucky to find Greenacres which stood out above all others for friendliness, compassion and care. Thankfully a room became free exactly when needed and Mum has been there and settled ever since. She never wanted to be in a home, but soon started to enjoy the interaction and people-watching!
I am always updated with a status by the team, and communication is excellent.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you for taking the time to share your valuable feedback, I will, as always inform the team of your lovely words.
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Review from Kimberley H (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card•
Overall Experience
I cannot thank everyone involved with my mother's care highly enough. The respect and dignity with which my mother was cared for was exceptional. My mother was ill for a long time, so I spent an awful lot of time at the home. They kept me and my mum informed at every stage of her care. They provided me with endless cups of tea, food when necessary, endless cheerful banter. Mum had final stages of dementia but I always felt she was included in conversations regarding her care and health. My mum passed away on 6/6/24 where the home carried out all my wishes for my mum's passing.
Greenacres is a first-rate care home.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you for taking the time to write this during a sad time. Your words have been relayed back to my team, everyone was overwhelmed with your kind words. My team strives to provide comfort and support, to not only our residents, but also their loved ones. Thank you.
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Review from Claire M (Daughter of Resident) published on 24 May 2024 Submitted via Website•
Overall Experience
We have been blessed that we found Greenacres. It is a home full of love, dedication and respect for all the residents and most importantly, the families too. The dedication to care is exceptional, cleanliness is of a high standard. The food is excellent. The beautiful gardens are a place to sit and talk with each, sharing memories. The dedication of the staff is admirable, every single member of staff is kind, caring and has a wonderful sense of humour which is really important to my dad.
Greenacres is not just my dad's home but my mum and my family's too. The care and love they show my dad is above and beyond what we would have ever expected. But they also show my mum much love and compassion, for which I am very grateful for.
Greenacres is not just my dad's home but my mum and my family's too. The care and love they show my dad is above and beyond what we would have ever expected. But they also show my mum much love and compassion, for which I am very grateful for.
We highly recommend this wonderful home.
↩Reply from Angela Sayer, Manager at Greenacres Care Centre Ltd
Thank you so much for taking the time to write such a lovely review. I will feed this back to our team. We thrive on providing a family-based feel to our home, and it is lovely to know this is what we are achieving. Kind regards
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Upcoming Events
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Awards / Recognitions (1)
- 30 Jan 2026Recipient: Greenacres Care Centre Ltd
Accreditations
There are no accreditations posted yet for Greenacres Care Centre Ltd.
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Frequently Asked Questions about Greenacres Care Centre Ltd
What types of Care is Greenacres Care Centre Ltd registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Greenacres Care Centre Ltd have?
There are 39 Single Rooms.
What are the Facilities & Services at Greenacres Care Centre Ltd?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Greenacres Care Centre Ltd to the centre of Plymouth?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenacres Care Centre Ltd to verify any information. View our terms and conditions. Greenacres Care Centre Ltd has a Basic Service -more info.