Greenacres Care Centre Ltd

Pearn Road, Plymouth PL3 5JF

Owner: Greenacres Care Centre Ltd

Person in charge: Lynda Luscombe (Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Single Rooms: 39

Rooms with ensuite WC: 39

Latest Care Quality Commission* Report on Greenacres Care Centre Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Greenacres Care Centre Ltd has a Review Score of 8.5 (8.506)

The Review Score of 8.5 (maximum of 10) for Greenacres Care Centre Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Greenacres Care Centre Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Greenacres Care Centre Ltd is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.506 Points relating to the number of positive Reviews for Greenacres Care Centre Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenacres Care Centre Ltd?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenacres Care Centre Ltd

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1

Out of all the care homes I've been to (I have been to a lot) this is up there with the best!

The care home itself is lovely, everyone always has a smile on their face, and the staff are amazing.

The manager is very lucky to have such an amazing team!

I would recommend this care home to anyone.

How likely would you be to recommend Greenacres Care Centre Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd responded to this review on 12 Jun 2017:

Thank You Harvey. I am fortunate to have amazing residents, amazing grounds and such an amazing team of staff.

Our Mother was cared for at Greenacres Dementia Care Home for about 11 months until she passed away this May. The care she received was fantastic. Mum was very happy there. The activities to stimulate the residents are outstanding. They have a wonderful activities co-ordinator who all the residents love. She arranges outings to the coast, singers to come in for sing-alongs, quizzes with questions tailored to the old days, games and much more. Birthdays, Christmas, Easter and Mothers Day are made special too.

The rooms are very nice with en-suite toilet and washbasins. There are plenty of showers and baths and residents are kept clean so no worries there.

The grounds are amazing and residents are regularly taken outside when the weather permits.

Mum's wishes were respected when Mum became ill - she didn't want to be taken to hospital for any more treatment and was allowed to stay at Greenacres with all her daughters by her side and receive palliative care until the end.

How likely would you be to recommend Greenacres Care Centre Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd responded to this review on 10 Jun 2017:

Thank you. It is important for us to work with our residents and their families to ensure that we give the care that individuals wish to receive. Mum was a delight to work with and the support from the family has been great.

It is not often you come across such a good, well run organisation and as a care home, Greenacres must be in a league of its own. As soon as you step into the foyer there is a warm and friendly atmosphere. From the senior manager right through to the most junior carer, there is a sense of professionalism and generosity of spirit. Nothing is too much trouble. The carers really seem to have been chosen because they love their work, and the atmosphere there is always positive.
There is always something going on in the lounge. There are so many fun activities thanks to an inspired activities manager. Everyone mucks in staff and residents alike. The meals are tasty and nourishing, served in a light, pleasant dining room overlooking beautiful gardens. There is home made cakes and plenty of choices.
A truly exceptional organisation providing an exemplary level of care.

How likely would you be to recommend Greenacres Care Centre Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynda Luscombe, Registered Manager at Greenacres Care Centre Ltd responded to this review on 07 Feb 2017:

It's so nice to receive such lovely comments. Thank you.

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