Greenacres Care Centre Ltd

Most of all though it is wonderful to have peace of mind knowing that our mother is happy and being cared for so well. Well done Greenacres, you are stars!

My sister was moved to Greenacres Care Centre on the 23rd of March 2023. I cannot find words to express what this has meant to her, except that she has been given a new lease of life. The changes in her are amazing. I would like to mention the Valentine's Day dance, the amount of work and with so much thought made it an amazing experience, from choosing ball gowns to fit each person perfectly, reorganising the dining room into a dance floor with disco lights, glitter balls and music from their era. Thank you.

Greenacres is a very person-centered care home, in that there is a real emphasis on everyone knowing everyone and interacting with each other. For example, when I visit I am greeted with familiarity and positivity by staff, residents and other family visitors alike and feel part of a community. This home manages to be both professional/ordered, but also totally relaxed and 'homely' at the same time. The staff are attentive, respectful and display great compassion towards residents. The grounds are huge and a real asset. The home is kept clean and tidy. There is a lovely feel to the lounge area and in the adjoining dining area, care is taken to properly lay the tables for meal times. Activities staff are brilliant. Although I’m not allowed to mention names, there are so many I would like to - I like the fact the uniforms are different colours to signify different care roles and that each staff member has their name embroidered on their uniform, really helps the family atmosphere. Bravo.

Living so far away from my mother, it is wonderful to know that she is being looked after so well and that you're welcome to visit at any time. All the staff I've met are really lovely and genuinely caring and take a lot of time with the residents and go that extra mile to make sure they feel safe and secure. My mother has only just moved to the home, but they are gradually encouraging her to join in with some of the daily programme of activities and they do try to take account of her particular likes and dislikes. One of the nicest aspects of the home is the large garden and outside seating area and this is a wonderful place to take Mum for a walk and enjoy nature. Overall, it's a happy place and staff, residents and families seem to have fun, whilst still making sure that the home is run well.

From the first phone call to enquire about a room for my aunt, I have been impressed by the professionalism and attitude of all at Greenacres. They have provided sound advice to me at all times and completely facilitated the transition of my aunt from independent home living to a full-time care setting. The staff are amazing and already feel like an extension of the family. Nothing is too much trouble. The home is always clean, the food is excellent (and families are able to join in). Facilities and activities are excellent, my aunt is always fully occupied. I cannot praise the home and staff enough and would be happy to recommend it to anybody.

Very happy with this care home. My great-aunt is there and even though she hasn't been able to communicate very well, the friendly and amazing staff make sure she has everything she needs and make sure she is comfortable. It is refreshing to find a care home that cares for its residents.

I am very happy with the care and service provided for my mother who is a resident at Greenacres Care Home. I have found the staff, carers and nurses, along with the administration team, to always be helpful and considerate towards both the residents and the visitors. I am happy to recommend this care home.

My partner moved into Greenacres Care Centre in July 2021. I am, and have always been, my partner’s main carer which is extremely important to both of us. My partner was admitted during Covid, the senior care team applied for me to become an essential worker so I could carry on with my visits, I am very grateful for the team organising this for me. My partner has a bright, large room, big enough for a couch which has meant that myself and my partner can watch TV together as though we were at home. All the care team have really helped and supported me through the transition into a care home for my partner, they have made us both feel like we are family. The care provided is excellent and the ongoing support has been invaluable, giving me peace of mind. The grounds for the home are beautiful and vast, my partner and I regularly go for walks around the gardens. I am very thankful that I chose this lovely home, the building is wonderful and the care is excellent.

My aunt got to the stage where her Alzheimer's made it impossible for her to continue to live with me and my family. Sadly we had to find her a home to live in. Greenacres Care Centre is just around the corner from us and we decided that it would be the best place for her. It is a purpose-built facility with individual en-suite rooms. My aunt's room is on the first floor and overlooks the gardens at the back. The gardens are huge, more like a park and I regularly walk in them with my aunt when I visit. My aunt loves the garden. The staff are really friendly and engaging with both residents and visitors. They are kind and supportive and always keep me updated about how my aunt is. The care home itself is spotless and the food is excellent. While it is difficult to see a relative move into a care home, it is so reassuring to know that they are in a safe and caring environment like that provided by Greenacres.

Getting to the point whereby we had no choice but to put Dad into residential care was an extremely difficult decision. However, the entire team at Greenacres made the transition for Dad and for us as a family so very easy. The purpose-built residence is bright, spacious and welcoming and over the relatively short period since Dad has been resident, the team have become more like friends. Their professionalism, support, kindness, patience and dedication to ensure that all residents receive the best possible care is clearly evident. The activities provided throughout the week ensure Dad and others are engaged and stimulated and cement friendships. I have stayed to have lunch on numerous occasions as the food in terms of quality and variety is excellent. Above all, Greenacres is a happy, supportive and safe environment and we are so delighted that we chose this gem of a care home for Dad.

A lovely caring home with great staff and management. Nothing is ever too much trouble for them. Very friendly place and the residents are well looked after and the food is fabulous, as are the grounds. Our family couldn't be happier to have found this home.

Within 24 hours they had found my mother an individual room with en-suite facilities. It was hard to leave my mother with the staff, but the manageress and her staff had already expected this and had prepared me and my mother for an easy transition. I can say that the staff are very professional as well as caring and patient. I have no complaints and am very happy that my mother is in a safe environment, able to keep her occupied, clean and happy.

Greenacres was recommended to ourselves and we have no hesitation in recommending it to others

I'd like to say how happy my mum has been since she moved into Greenacres Care Centre in December 2021. After a few initial issues relating to Covid lockdowns and the staff keeping the residents safe, Mum has settled in to her new environment. She has all the attention and care she wants. She's also full of praise for the carers and staff. Most importantly, Mum is safe, comfortable, and has a room with a wonderful view over the extensive gardens and Dartmoor on a clear day. This is all good for her wellbeing and if Mum's happy, then I'm happy. Well done Greenacres Care Centre.

The team and facilities at Greenacres are exceptional. My father was a resident with them for around 3 years and the team ensured they went the extra mile to make him not only safe and comfortable but also to offer friendship and a lot of laughter. With the 2020/1 Pandemic, the team and home were run like clockwork and despite the frustration of not being able to spend time with my father, the team made provision with PPE and even Facetime using their personal mobile telephones. The team's interaction and understanding they had for my father was also due to the consistency of staffing - this is as much a reflection of Mannamead Care as a whole, and I've been impressed since Dad moved in. I would not hesitate to recommend the team at Greenacres or Mannamead Care's other homes and my thanks goes to each of you who made his final years dignified and comfortable.

On arrival, very good security and helpful staff. The room was clean and spacious with a good alarm system. The girls caring for my Dad were very supportive and caring and put our family at ease knowing Dad was going to be well looked after. My Dad enjoyed his stay there, which was brilliant. After our visits we left feeling Dad was feeling safe and happy and we had peace of mind we could ask for nothing more. Well done!

Dad's health and mobility deteriorated considerably after Mum's passing Sept 2018. He agreed to go to Greenacres for a week's respite to help him in early February. Upon arrival, the Manager and Staff were all so helpful. Whilst there he was diagnosed with Prostate Cancer - thereby progressing to Bowel Cancer. (It seems Dad had been ill some time but as Mum's constant carer he didn't let on). Sadly due to Dad's age of 88 and his fragile bones they couldn't do anything to help him. He insisted he wanted to stay at Greenacres rather than return to his own home. He felt comfortable and happy there and he knew he was dying. Sadly his health declined rather faster than the original time diagnosis and he passed away Saturday morning, 27th April 2019. I cannot speak highly enough of the care, thoughtfulness and support by the General Manager, Registered Manager and all the Staff during all the time he was with them. No hesitation in recommending this Home to anyone.

Staff work extremely hard to meet the needs of residents with varying degrees of need. I often feel more staff are needed and this at times can cause frustration for relatives of residents.

The food is fresh and homemade.

The food is great and always plenty of it and nothing is too much trouble for the kind and engaging staff.