Overbury House

A friendly and warm care home where all the staff are like family and go beyond the mile to ensure all the resident's needs are catered for. Nothing is too much trouble for them, and they all make our family extremely welcome.

My dad was cared for at Overbury House Nursing and Residential Home from 24/7/23 to his passing on 10/9/23. Throughout this time all of the staff treated my dad with respect, dignity, compassion and cared for him as if he was a family member whilst providing practical and emotional support to me and my family. Dad spent his last few months being cared for by lovely staff and we the family fully supported throughout. As a family, we can't thank the team (Overbury family) enough for their care and support. From our hearts thank you.

Laundry - a difficult role with mixed clothing returned to the room and some not returned (all labelled), eg three single socks (labelled).

Overbury is a lovely home, and my relative is looked after and cared for very well by the amazing care staff who take time to ensure every effort is taken to provide all the care and support required. The staff and management team are always so friendly and caring and a lovely team, and I know they go the extra mile to provide an excellent home for my mother, who is very happy there. Thank you to you all for doing such a wonderful job.

For Mum, given her dementia and being bed-bound, the biggest issue is the inconsistency of good hygiene and cleanliness of the facility. On some visits, the room is clean and tidy, on others, we find food and drinks that may have been there for several days. The room on these occasions can also be dirty, and food residue on bed try and bedding. We think this is not good enough. The carers and manager are friendly and always listen; however, whilst implemented, changes do not necessarily continue.

Having visited several different care homes over the years, I can confidently give an extremely high review of Overbury House.

My wife and I visited my sister, who has been a resident since June 2019, and I must say how well my sister is looking, and her health has improved over the last four years. I was very impressed with (my activities folder) which outlines all the activities she is doing at the care home and is available to view by all friends and relatives, and at no time that I have been visiting my sister have I seen any residents that are not being well cared for.

The house itself is spacious, and my mum's upstairs room is light with a view of trees, which she loves. The staff are cheerful and helpful. I've been impressed that the staff generally know where my mum is and how she is. My mum has been nicely looked after. If I've had any queries or noticed anything I'm not happy with, I've found the staff team very responsive, and that has really impressed me. Thank you, Overbury House team!

In the time Mum has been at Overbury, we have found the staff to be pleasant and professional at all times; they are kind and caring and seem to be genuinely fond of our mum. It isn't just Mum that is cared for either; we are treated with kindness and compassion too. The staff always have time for us too. This means a lot.

I am very happy with the care my mother has received over the past 20 months. The staff are all knowledgable and remarkably kind not only to my mother but, also to my sister and myself. I cared for Mum myself for four years before she went to Overbury, so am probably more critical than most more so, as I am a trained nurse. Needless to say, I should not have worried. Each time I leave, I know Mum is in safe hands.

My wife has dementia and was cared for with compassion and skill.

Very pleasant and professional staff, always ave time for you even thought they are very busy. They took very good care of my friend who was quite challenging at times.

My mum was discharged from hospital to Overbury House Nursing and Residental Home for a respite stay until we found a permanent home. The care mum (93 years old) received was beautiful. She enjoyed care and kindness when she was anxious and vulnerable. She never wanted to leave her own home. Overbury staff taught her that she could trust others to look after her. Every time I visited her she kept saying "everybody is so kind". Thank you Overbury

Mum was a resident for a short-term placement. During this time she reviewed the kindest of care from all members of staff. Her care was a challenge but the patience and encouragement offered by staff was exemplary. A Wonderful nursing home.

Upon opening the front door, the freshness started there and continued throughout. I was pleasantly surprised at the cleanliness of my brother-in-law and the freshness of his bed etc. Details like his fingernails were spotlessly clean, and he was clean-shaven. I could not fault it. Due to other members of the family requiring care homes, I have visited several, and in my opinion, Obernury House comes out tops! The lady who we spoke to was very polite, and nothing too much trouble for her, she was very informative.

Although my grandmother was only at Overbury House for four months and due to Covid restrictions, only had very limited visiting opportunities. On every occasion, I was able to visit, however, I found my gran very well cared for. All staff had taken the time to find out her wishes and preferences in her everyday living, despite her often being unable to say due to dementia and little contact with family. I believe she received the best possible care in her final few months to the best of their abilities.

I can't rate the staff enough for the care given to my husband during his five-year stay. They go above and beyond to make him settled and happy and treat him with dignity, despite some of his challenging behaviour at times. Over the last two years, they have worked very hard despite the exceptional strain the pandemic has had on staffing. I can't thank everyone at the home enough for all they do.

My husband has been in Overbury since December 2021. The management and staff are always kind, polite and ready to help and always ring if there is a problem.

It was my first visit since the Covid pandemic. The home was fresh, clean and tidy. The manager was extremely welcoming and kind. All other members of staff we saw and spoke to were friendly and smiling. My uncle, who I was visiting, was so clean and cared for. Genuinely impressed by the care and kindness shown to him. Well done to all the team.

The staff do a hard job in very difficult circumstances. They are enthusiastic and somehow keep a positive "can do" attitude.