Brandon Park

On our last 2 visits we have been invited to join in organised activities which proved to be very beneficial for the residents and enjoyable for all concerned. One staff member in particular deserves particular mention as she has a superb rapport with the residents and has a way with her that is both professional and patient whilst being encouraging and empathetic. Altogether a very positive experience.

I have been attending Brandon Park Nursing Home for the past nine years, visiting my late brother and sister-in-law and now a dear friend. All management, staff, carers and cleaners are very friendly and welcoming. The foyer always looks splendid and certain main events of the year have displays helped by the residents who attend the activity classes. At the moment, a super one for Halloween. Keep the good work up!

After almost three years of weekly visits to my elderly friend at Brandon Park, I still leave in the reassurance that she is happy, settled, stimulated and cared for in a safe, comfortable environment. Her carers are kind, helpful and compassionate. Everyone is always ready to assist, giving her independence as well as support. I look forward to my visits with her in this "caring" care home, to which she says: "work so hard to make her days special".

Have visited my friend every week for the last 7 years as well as treatment to my brother in law and found staff and up keep very good. Always someone cleaning and staff very friendly to patients, nurse on hand at all times. The activities staff is a lovely person always smiling. Brandon Park is a lovely building with well kept gardens and upkeep.

I thought Brandon was going to be my husband's only nursing home how wrong was I. A warning your relative can be given 28-days notice to vacate the home anytime. Obviously, profits are more important than the residents. The majority of the staff are excellent with a few individuals letting the home down. Management does not communicate with their staff and relatives. Communication and leadership require updating. Nutrition needs improvement and staff need to be educated. It is not appropriate to allow someone to go from 82.5kg to 62.5kg in 8 1/2 months. On speaking to the GP reference weight loss did his nutritional intake and weight gain improve yet 5 weeks previous when I spoke to management it was not acted upon or if they did it was not communicated. Knowing a resident is a diabetic why give biscuits, cake with their cups of tea resulting in high blood sugars which had an impact on his behaviour. A verbal and written handover to the new home had incorrect medical conditions which could have resulted in harm.

As a family, we could not have asked more from the home, its staff or the community it created in challenging times for Dad and ourselves.

My two aunts have blossomed since being there. The care given is second to none and I can be happy with the knowledge that they are safe, content and very well looked after.

Receiving sad news, my friend had a very short time to live. She was fast-tracked into Brandon Park nursing care on 19th February. This was the first day of the vast improvement, the staff have given her excellent care tailored to her needs. She is encouraged into activities, which has proved therapeutic. Staff are dedicated, they give her time, she is encouraged to mix, she draws, sings, reads and now holds a conversation. The excellent care has grew of paramount importance in reflecting the very vast improvement in her. She now greets you with a smile. She had lost every movement, refused to eat and just lay in bed. Brandon Park has given her a new lease of life. Her much-improved health has reflected so much joy and gratitude. From me to each and every member involved in her care, thank you so much.

I would definitely recommend Brandon Park as a safe, caring and friendly nursing home to my friends.

From our first visit to the care home, I have always been confident that my dad would be taken care of to the highest standard. This has been the case, and I have also found that he has been treated with nothing but kindness and respect. I always look forward to visiting him, knowing that he will be happy and content.

Bingo night - what a great night for family to join in with. Well-organised, well-run and great fun! (Even though we didn't win.) More events like this please!

My mother was a resident at Brandon Park for the last six years of her very long life. The home was able to grant her final wish, which was to die peacefully and comfortably in her own bed. Thank you so much for the sensitive and caring way you treated Mum during her last days. I was kept informed at every stage and your care also extended to our family during that emotional time. All the staff including management nurses and caregivers showed genuine affection for Mother. Thank you so much.

My mum was looked after here for 4 weeks, she was treated with utmost kindness and care. All the staff were very professional and treated my mum with dignity at all times. The atmosphere here was homely and friendly. Mum's room had a beautiful view of the garden all the rooms were amazing. They provided care for me and my sister during the last few days of Mum's life, which helped us immensely. Thank you everyone at Brandon Park Nursing Home.

She had a very happy time and enjoyed everything. She especially enjoyed the company of the carers who loved to spend time laughing, joking and singing with her as well as looking after her every need. Even when her health and mobility was failing, they managed to put a smile on her face and she felt very much at home until the end. As I don’t live nearby it was a great comfort to me to know she was being well looked after.

Everybody at Brandon Park was friendly and helpful. My mother was kept comfortable and well looked after in the difficult last few weeks of her life. Nurses and carers would always say hello and smile and the management staff were exceptionally good and always had time for me if I needed anything, or just needed some comforting words with regard to my mother's condition. They went the extra mile, if there was anything that my mother needed for her care. Finally, they were extra supportive, when the time came for my mother's passing and I needed a bit of looking after too. They were wonderfully sensitive, caring and helpful with what is one of the hardest transitions we are faced with in our lives. Their experience and know-how and willingness to see through processes thoroughly, without drama, were exemplary and it would be hard for me to imagine a better environment for my mother in her last days. Thank you, all of you, at Brandon Park.

Thank you to the staff of this establishment that were outstanding and enabled her to see out the last few weeks in total comfort and care. The staff are by far the best I have ever encountered, they are a pure asset to your home. Could my mother-in-law have wished for anything else? No, they go above and beyond what the person needs. I understand this task is trying, but they turn up and provide for those in their care. One thing further, thank you.

My Dad spent his final days at Brandon Park where he was always treated with great respect and dignity. All the staff are so caring and compassionate and nothing is too much trouble for them. Dad was always clean and shaved and even though he wasn’t fully aware of what was happening, the staff always spoke to him to explain what they were doing. My family couldn’t have wished for a better place for him to be in his final days. Can’t say enough good about all the staff.

My father was only in Brandon Park for two months but the care he received was second to none. The staff were wonderful to him and although he didn't always know what was going on he was treated with respect at all times. The home is set in beautiful grounds and is always spotlessly clean. My dad was happy and content and his family could not have wished for a nicer home for him to see out his final days.

My father has been in Brandon Park for just over one year, moving there directly from West Suffolk Hospital, Bury St Edmunds. He has made wonderful progress in his time at Brandon Park and is much fitter and healthier than he was before entering hospital. He feels valued and cared for by the staff and regards them as his friends. He enjoys the interactions with the wide variety of staff and residents. His quality of life now is an improvement upon what he experienced before. I am very happy that we chose Brandon Park to be my father's home.

My mother sadly moved here over a year ago, but only sadly, as she is not with us, instead she is currently living at a fabulous place, that being Brandon Park Nursing Home. She is treated well by all the staff, who are all friendly, attentive and very professional, going above and beyond. This was especially appreciated when my dad visited and became unwell, due to his own condition. This is like a family looking after my parents, with the extra benefit of being friends too. It is often said that friends are family you choose for yourself, here at Brandon Park, they are friends who treat you like family, yet remaining professional respectful and courteous at all times. I never wanted to put my mother in a home, but this is a home from home and my mother's condition is beyond normal care for non-professionals. It is a pleasure to go to the wonderful setting that this place is and meet the delightful staff. I have nothing but praise for them and the service provided. Thank you, is not enough.