Brandon Park

Brandon Country Park, Bury Road, Brandon IP27 0SU
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9.7 82 Reviews
  • Brandon Park, Brandon
Brandon Park is a residential, nursing home that provides premium short and long-term care, offering nursing, palliative, convalescence, respite and memory care.

The home has recently undergone an extensive refurbishment and now boasts a stunning drawing room, a beautifully finished dining room, a specialist activities room, a private study, a quiet lounge, a beauty salon and a grand entrance hall. Each bedroom offers en-suite facilities and is finished to a high standard, although occupants are encouraged to personalise their own bedrooms.

Included in the refurbishment is the wonderful addition of The Maple Memory Centre, a newly developed wing which is adjacent to the main house and specialises in caring for people with memory challenges.

Nutritionally balanced and fully cooked meals are enjoyed by residents every day, with coffee mornings and afternoon teas both popular events and homemade cakes and biscuits always available.

Local entertainers often visit, and a range of engaging activities are organised for mental and physical stimulation. The pursuit of personal hobbies and interests is encouraged.
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Care Provided by Brandon Park

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jan Heti (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All funding pathways considered
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • The home is open to visitors 24 hours a day

Parking

  • Free, onsite parking is available at all times

Brandon Park Reviews (82)

9.7

Brandon Park has a Review Score of 9.7 (9.657) out of 10, based on 22 reviews in the last 2 years.
Over all time Brandon Park has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brandon Park
  • 41
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Total of 82, showing 21-40
Review from N T (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bingo night - what a great night for family to join in with. Well-organised, well-run and great fun! (Even though we didn't win.) More events like this please!
Reply from Jan Heti, Home Manager at Brandon Park

Thank you for taking the time to complete a review, it means a lot to the team. We are indeed planning more Bingo evenings and other events and hope to see you again.

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Review from S B (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Brandon Park for the last six years of her very long life. The home was able to grant her final wish, which was to die peacefully and comfortably in her own bed. Thank you so much for the sensitive and caring way you treated Mum during her last days. I was kept informed at
every stage and your care also extended to our family during that emotional time. All the staff including management nurses and caregivers showed genuine affection for Mother. Thank you so much.
Reply from Jan Heti, Home Manager at Brandon Park

Thank you so much for your kind thoughts, it was a pleasure to know and care for your mother. We wish you well in the future. I have passed on your wishes to the team.

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Review from Candy K (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was looked after here for 4 weeks, she was treated with utmost kindness and care. All the staff were very professional and treated my mum with dignity at all times. The atmosphere here was homely and friendly. Mum's room had a beautiful view of the garden all the rooms were amazing. They provided
care for me and my sister during the last few days of Mum's life, which helped us immensely. Thank you everyone at Brandon Park Nursing Home.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Thank you so much for taking the time to submit a review. It is lovely to hear how homely and friendly you found Brandon Park. Your comments mean so much to the team, thank you for sharing them with us. Best wishes.

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Review from Jane M (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Brandon Park for the last 4 years of her long life.
She had a very happy time and enjoyed everything. She especially enjoyed the company of the carers who loved to spend time laughing, joking and singing with her as well as looking after her every need. Even when her health
and mobility was failing, they managed to put a smile on her face and she felt very much at home until the end. As I don’t live nearby it was a great comfort to me to know she was being well looked after.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Thank you for taking the time to leave us a review. Your comments mean a great deal to us and we are so pleased to have been able to care for your mother and support you as a family. We will be sure to share your feedback with the staff at the home. Best wishes.

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Review from Roger W (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everybody at Brandon Park was friendly and helpful. My mother was kept comfortable and well looked after in the difficult last few weeks of her life. Nurses and carers would always say hello and smile and the management staff were exceptionally good and always had time for me if I needed anything, or
just needed some comforting words with regard to my mother's condition. They went the extra mile, if there was anything that my mother needed for her care. Finally, they were extra supportive, when the time came for my mother's passing and I needed a bit of looking after too. They were wonderfully sensitive, caring and helpful with what is one of the hardest transitions we are faced with in our lives. Their experience and know-how and willingness to see through processes thoroughly, without drama, were exemplary and it would be hard for me to imagine a better environment for my mother in her last days. Thank you, all of you, at Brandon Park.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Thank you for sharing your thoughts with us about the care your mother received during her stay at Brandon Park. Your feedback means a great deal to the team who go above and beyond to provide exceptional care. We are so grateful to you for taking the time to leave us such a positive review. Best wishes.

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Review from S H (Son-in-law of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the staff of this establishment that were outstanding and enabled her to see out the last few weeks in total comfort and care. The staff are by far the best I have ever encountered, they are a pure asset to your home. Could my mother-in-law have wished for anything else? No, they go above
and beyond what the person needs. I understand this task is trying, but they turn up and provide for those in their care. One thing further, thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

We cannot thank you enough for taking the time to share your feedback with us about the care your mother-in-law received at Brandon Park. Your kind words mean so much to the team and we are so pleased to have been able to support you as a family. Best wishes.

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Review from Jill S (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent his final days at Brandon Park where he was always treated with great respect and dignity. All the staff are so caring and compassionate and nothing is too much trouble for them. Dad was always clean and shaved and even though he wasn’t fully aware of what was happening, the staff always
spoke to him to explain what they were doing. My family couldn’t have wished for a better place for him to be in his final days. Can’t say enough good about all the staff.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

We cannot thank you enough for taking the time to leave us such positive feedback. Your comments are incredibly important to the team and it was an absolute pleasure to care for your dad and support you as a family. Best wishes.

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Review from L R (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only in Brandon Park for two months but the care he received was second to none. The staff were wonderful to him and although he didn't always know what was going on he was treated with respect at all times. The home is set in beautiful grounds and is always spotlessly clean. My dad was
happy and content and his family could not have wished for a nicer home for him to see out his final days.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Your kind comments and positive feedback mean so much to the team. Thank you for taking the time to leave us such a wonderful review. It was a pleasure to care for your father and support you as a family. Best wishes.

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Review from M T (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Brandon Park for just over one year, moving there directly from West Suffolk Hospital, Bury St Edmunds. He has made wonderful progress in his time at Brandon Park and is much fitter and healthier than he was before entering hospital. He feels valued and cared for by the staff and
regards them as his friends. He enjoys the interactions with the wide variety of staff and residents. His quality of life now is an improvement upon what he experienced before. I am very happy that we chose Brandon Park to be my father's home.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

We are so pleased to hear how happy your father is at Brandon Park and how much he has improved since staying with us. Your wonderful feedback means a great deal to the team, thank you so much for taking the time to leave us such a positive review.

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Review from Nigel C (Son of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother sadly moved here over a year ago, but only sadly, as she is not with us, instead she is currently living at a fabulous place, that being Brandon Park Nursing Home. She is treated well by all the staff, who are all friendly, attentive and very professional, going above and beyond. This was
especially appreciated when my dad visited and became unwell, due to his own condition. This is like a family looking after my parents, with the extra benefit of being friends too. It is often said that friends are family you choose for yourself, here at Brandon Park, they are friends who treat you like family, yet remaining professional respectful and courteous at all times. I never wanted to put my mother in a home, but this is a home from home and my mother's condition is beyond normal care for non-professionals. It is a pleasure to go to the wonderful setting that this place is and meet the delightful staff. I have nothing but praise for them and the service provided. Thank you, is not enough.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

We really appreciate your kind words and continued support. Such wonderful feedback means so much to the team, they will be overjoyed to hear your comments. Thank you for taking the time to submit a review for Brandon Park. All the best.

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Review from Nicola P (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Brandon Park since June 2021. Prior to that Mum was living by herself, when it became apparent Mum was struggling to look after herself. Brandon Park was our first choice and since Mum has moved there, she’s gone from strength to strength, which has been fantastic to see. Brandon Park
is located in a beautiful woodland setting, the view from Mum's room overlooks the gardens onto the park. Mum was encouraged to bring items from home, which has made her room very homely and comfortable. The staff are amazing they treat Mum with care, love and dignity, providing a safe and secure environment. Mum has Parkinson's, so it was very important that her medical issues were addressed. The nurses provide an invaluable service, which allows us peace of mind knowing Mum is well cared for. If you were to ask Mum what she likes best about Brandon Park, she would tell you… the staff, my room and the food. The transformation of Mum has been remarkable and it’s all down to the wonderful staff at Brandon Park.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Thank you so much for your kind words and for leaving us such a positive review. It is wonderful to hear how well your mum is doing and that she is continuing to go from strength to strength. Your lovely comments mean a great deal to the team and they will be absolutely delighted to hear your feedback. Kind regards.

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Review from Beverley R (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the memory centre a caring environment for my mother. Any issues have been dealt with immediately. It is clean and comfortable and I am happy to know she is well cared for. The home is in a lovely location, which enables me to take her for a walk, which she very much enjoys.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Many thanks for taking the time to leave us such a positive review, your wonderful comments mean so much to the team. It is an absolute pleasure to be able to care for your mother and support you as a family. Best regards.

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Review from Gill S (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have already submitted a review, but since then my mother has moved from the main home setting to the new Memory Centre at Brandon Park. She has dementia and was finding the main care home routine frustrating. She is relatively fit and healthy and needed to be able to do things that were 'normal'
for her at home, but were simply not possible in a general care home setting, such as helping with the washing up, making a hot drink etc. The Memory Centre allows my Mother the freedom to have a say in what she does, as the daily routine is more relaxed. If she wants a lie-in and a late breakfast, she can! The staff are extremely attentive, but at a distance so the residents feel they are more in control of what they do and when. My mother has gone from strength to strength at the Memory Centre, with the close attention of all the brilliant staff. She is happier than I could ever have expected her to be and I put this down to the excellent care the staff in the Memory Centre give her.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Thank you so much for taking the time to leave us such a wonderful review. We are so pleased to hear how well your mother is doing at the Maple Memory Centre and your comments mean a great deal to the team. Warm regards.

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Review from T P (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to the Maple Memory Centre at Brandon Park, when it had just started taking family members in June 2021. We were very impressed with the philosophy of the Maple Memory Centre and felt that this would enable her to be as independent as she would like to be. The staff are brilliant and
work consistently hard to meet the needs of the family members and to encourage them to do as much for themselves as they can (or are happy to do), to maintain interests, skills and mobility, showing great patience and empathy. The Maple Memory Centre, homemakers, family members and their families, are like a real family unit. As well as some planned activities, staff observe the family members and will then find activities that that person enjoys doing. My Mother has cooked, gone for walks (with a stop at the cafe for a cuppa), done gardening, washed and dried dishes and much, much more. The staff are well trained and I enjoy my visits greatly to see Mum and everyone at the Maple Memory Centre.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

We are always so pleased to hear how well our residents are doing and cannot thank you enough for leaving us such a positive review. It is wonderful to hear how happy and independent your mother is at the Maple Memory Centre. Your comments mean a great deal to staff. Kind regards.

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Review from Ann B (Next of Kin) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Brandon Park Nursing Home in December 2019 after being unable to go home after a stay in hospital as she could no longer be left alone. It was a very hard decision as she had been so independent prior to her hospital stay. The manager and her team assured us that she would be well
looked after which she was. She had a number of health issues and was not expected to live long. The care she had was excellent and she did not want to take part in the activities but with persuasion by the carers, she eventually did and really looked forward to taking part. March 2020 Covid decided to make an appearance and a very tough time for everyone. My mother struggled with lockdown as she was used to seeing us regularly. The staff were very good and made sure that she kept in touch with us and she would always say they were her extended family. Sadly my mother passed away in October but grateful we were with her at the end. Thank you to everybody who made her final months comfortable.
Reply from Eve Fynn, Marketing and Communications Lead at Brandon Park

Thank you for your very kind words and for taking the time to leave us such a warm and positive review. Your comments mean a lot to staff, and we are really pleased to have been able to care for your mother and support you as a family. Best wishes to you all.

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Review from Rosalind T (Power of Attorney of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very satisfied with all the care and attention that my friend has received from all the staff we have spoken with. Whenever we phone or visit, the staff are very polite and considerate and prepared to help in every way possible.
Reply from Roger Catchpole, Owner at Brandon Park

Thank you for taking the time to review Brandon Park. We appreciate your continued support.

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Review from Dawn W (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Back in November 2020, the time had come for my 87-year-old father to be admitted to a nursing home as he suffers from Dementia. My mother and myself like anyone else wanted to find dad the best possible place but with a Pandemic upon us, this we thought wasn’t going to be easy. Then we had a recommendation
for Brandon Park House. Four months on, my Father is as settled as he can be with his illness. He is being looked after by a fabulous team of caring and loving staff. I wouldn’t wish for my Father to be anywhere else. I would also recommend Brandon Park House to anyone.
Reply from Ruth French, Director at Brandon Park

How lovely to read your comment and your lovely words about our team - we are so happy to see this! We are especially pleased that you have had such a good experience during the pandemic when as you say, these decisions were made even harder. We really appreciate you taking the time to review Brandon Park.

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Review from Maureen S (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Brandon Park for just over 2 years and was very happy and well looked after by the staff. Brandon Park is set in a beautiful setting and is an excellent nursing home. They have daily activities for the residents, and my Dad enjoyed the activities. The care he received from all staff
from the brilliant nurses, carers, activity staff and everyone else involved in the running of the home, they treat residents with dignity and respect as if they were their own family.
I would 100% recommend Brandon Park Nursing Home, as the Team who work there are brilliant.
Reply from Ruth French, Director at Brandon Park

We are so happy to read about your positive experience of Brandon Park, and in particular, how much your dad was able to enjoy all the activities in the home. Thank you for your warm recommendation.

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Review from Karen N (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Brandon Park for roughly 18 months. In this time Dad was treated with dignity and respect and I cannot thank the staff enough for the wonderful care they gave him. He was happy there and we had peace of mind knowing he was safe and well looked after. Although Dad was quite content
to stay in his room most of the time staff still included him in activities and crafts. We sadly lost Dad last November but even through these terrible terrible times Dad was not alone which meant the world to all his family and friends, and I cannot rate Brandon highly enough, it is set in a beautiful country park which residents love to see. I’m so glad Dad was able to enjoy his last months in this lovely place, thank you to all staff for your care and compassion, you will always be a part of our family.
Reply from Ruth French, Director at Brandon Park

We are delighted that the care given to your dad through those 18-months was so good and that your dad was supported in a way that suited him and helped him live a good life. We really appreciate your comments. Thank you.

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Review from Sylvia (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother arrived at Brandon Park she had given up on life and just did not want to go on.
In the time that she has been there, the change and improvement have been huge.
She has regained a healthy weight and now enjoys her food.
She is relaxed and her blood pressure is at a normal reading.
She
is keeping herself occupied and busy doing reading, puzzle books and handicrafts that she has not bothered with for many years.
Until Covid - she had friends and family visiting her regularly as if she were at home. Even the family dog visited.
The care staff are very good and have really made a difference, and great improvement, for my Mother's quality of life.
It is not just a nursing home - it is her home.
Reply from Ruth French, Director at Brandon Park

What a lovely review to read! Thank you so much for sharing your experience of Brandon Park. We are so pleased to hear about the improvements to your mother's social and physical wellbeing since being at our home!

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Brandon Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Brandon Park is calculated as follows: ( (187 Excellents x 5) + (51 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 254 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brandon Park is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Jan

Jan Heti

Job Title: Home Manager

Meet Jan - Home Manager at Brandon Park Nursing Home.

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