Trelana Nursing Home

Northcott Mouth Road, Poughill, Bude EX23 9EL

Group: Sharob Care Ltd

Person in charge: Emma Meagan (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 3

Rooms with ensuite WC: 47

Weekly Charges Guide: Nursing Care Single £650 – £1500 (These prices are only a guideline, please contact Trelana Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Trelana Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Trelana Nursing Home has a Review Score of 9.1 (9.144)

The Review Score of 9.1 (maximum of 10) for Trelana Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Trelana Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.444 for Trelana Nursing Home is calculated as follows: ( (52 Excellents x 5) + (26 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 90 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Trelana Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trelana Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trelana Nursing Home

  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I have a number of clients who are resident in Trelana Care Home and whose affairs I manage on their behalf in my professional capacity. I have always found the staff to be extremely helpful going above and beyond their duty. All staff are friendly and go out of their way to say hello and have a chat. They take time to get to know the residents and those around them be it family, friends or professionals. Communication with me has always been very good and I have always been contacted if there is an issue or problem. They hold regular meetings with relatives/representatives of residents to aid communication as to what is going on in the care home. There are always activities going on in the home. The staff are constantly thinking of new ways to change and develop.

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A well run Nursing Home which has improved greatly under its current ownership. Friendly staff who work hard to ensure their residents' needs are met and who support residents' relatives well when the need occurs. Relatives/supporters meetings are held on a regular basis and are informative about intended changes and are a good forum for airing problems and for passing on our appreciation to the staff. Our mother is well cared for and is happy and content and it is lovely to see her interaction with the staff whether it is the carers, cleaners or cooks!

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have limited experience of this establishment. My aunt was admitted in April 2017, I have visited three times. It compares favourably with other care homes that I have experienced with my mother and father. I live in Kent so find it difficult to comment on value for money. The price levels are different from my experience in Kent.

I have limited knowledge of activities and meals etc. but what I have seen appears satisfactory.

The home has reacted positively to enquiries and issues that have affected my aunt to date to the best of my knowledge.

How likely would you be to recommend Trelana Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Don't Know

I have always found Trelana easy to deal with, efficient, and on my visits, I have been impressed with their good care of my uncle, and the facilities the home offers. It is also set in pleasant rural surroundings.

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Professional, caring, thoughtful staff, can't praise them high enough. The home is well maintained, clean, always smells fresh.

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The whole staff are very professional and caring towards the residents and also to friends and family, also you are kept informed of everything and also the care home is kept very clean and tidy.

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum seems to be well cared for. She is offered a meal choice and even when she changes her mind when the meal arrives another option always seems to be found that she likes. Care has been taken to try and find activities she likes even though she refuses to leave her room very often.

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My granddad stayed there. He had Alzheimer's but then he had a stroke and it got a lot worse. They were brilliant with him and also helped my grandmother. He passed away about 6 months after he went there.

How likely would you be to recommend Trelana Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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