Trelana Nursing Home

Trelana was recommended to me by the Cornwall Dementia team and I have had no cause to regret placing my father in their care, despite the fact I live 200 miles away.

I have a number of clients who are resident in Trelana Care Home and whose affairs I manage on their behalf in my professional capacity. I have always found the staff to be extremely helpful going above and beyond their duty. All staff are friendly and go out of their way to say hello and have a chat. They take time to get to know the residents and those around them be it family, friends or professionals. Communication with me has always been very good and I have always been contacted if there is an issue or problem. They hold regular meetings with relatives/representatives of residents to aid communication as to what is going on in the care home. There are always activities going on in the home. The staff are constantly thinking of new ways to change and develop.

Professional, caring, thoughtful staff, can't praise them high enough. The home is well maintained, clean, always smells fresh.

I have limited experience of this establishment. My aunt was admitted in April 2017, I have visited three times. It compares favourably with other care homes that I have experienced with my mother and father. I live in Kent so find it difficult to comment on value for money. The price levels are different from my experience in Kent.

I have limited knowledge of activities and meals etc. but what I have seen appears satisfactory.

The home has reacted positively to enquiries and issues that have affected my aunt to date to the best of my knowledge.

A well run Nursing Home which has improved greatly under its current ownership. Friendly staff who work hard to ensure their residents' needs are met and who support residents' relatives well when the need occurs. Relatives/supporters meetings are held on a regular basis and are informative about intended changes and are a good forum for airing problems and for passing on our appreciation to the staff. Our mother is well cared for and is happy and content and it is lovely to see her interaction with the staff whether it is the carers, cleaners or cooks!

Mum seems to be well cared for. She is offered a meal choice and even when she changes her mind when the meal arrives another option always seems to be found that she likes. Care has been taken to try and find activities she likes even though she refuses to leave her room very often.

My granddad stayed there. He had Alzheimer's but then he had a stroke and it got a lot worse. They were brilliant with him and also helped my grandmother. He passed away about 6 months after he went there.