91-95 Alma Road, Milehouse, Plymouth PL3 4HE
Group: Denmax Ltd
Person in charge: Maria Stamaria (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users
Registered Care Categories*: Old Age • Physical Disability
Single Rooms: 29
Shared Rooms: 12
Weekly Charges Guide: Nursing Care Single £350 – £415 (These prices are only a guideline, please contact Woodland Villa to find out the exact price for your requirements.)
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Woodland Villa: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Woodland Villa has a Review Score of 6.6 (6.616)
The Review Score of 6.6 (maximum of 10) for Woodland Villa is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Woodland Villa in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.522 for Woodland Villa is calculated as follows: ( (12 Excellents x 5) + (3 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 23 Ratings = 3.522
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.094 Points relating to the number of positive Reviews for Woodland Villa is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.6 Target = 0.094
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Stephen S (Resident) on Tuesday 19 September 2017. Relates to September 2017.
I have been a resident of Woodland Villa for over two years and before that placed here for respite care. I was placed here for respite care, discharged here from hospital and chose to stay for the nursing care because of the esteem this home is held in by local hospitals, doctors, outside nursing, care and OT's. My time here has shown me nursing and care is given professionally and properly by all staff with warmth, inclusion and dignity. Other services are provided by an activities coordinator, chefs, laundry and maintenance staff. The home is kept very clean by a staff of three and p/t staff. The well funded activities coordinator with her enthusiasm includes every resident in games, quizzes, trips, gardening, p/t staff assist. Laundry is returned clean and ironed the next day. Maintenance responds immediately to any reported fault. Chefs menu is age, ethnicity and personal preference related. Served in a dining room or rooms, it is hot, ample and well presented. The home has no smell.
How likely would you be to recommend Woodland Villa? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Jan D (Resident) on Friday 21 July 2017. Relates to June 2017.
The home is dirty never seen anyone use a vacuum. Food is sometimes cold or not cooked properly, not enough to eat, room needs curtains hung properly.
Would not recommend this home at all, in fact, I think it could do with an outsider checking it.
How likely would you be to recommend Woodland Villa? Extremely Unlikely
Overall Standard: Very Poor
Care / Support: Satisfactory
Cleanliness: Very Poor
Treated with Dignity: Poor
Food & Drink: Poor
Activities: Very Poor
Safety / Security: Poor
Rooms: Very Poor
Value for Money: Don't Know
There are currently no Care Home Idol entrants who have performed at Woodland Villa