Castle View, Dorchester, Dorset
Castle View, Dorchester, Dorset
Castle View, Dorchester, Dorset

Thomas Hardy country is the setting for Castle View in Dorchester. This uniquely designed home is built on the Poundbury Estate with its links to the Duchy of Cornwall. The spacious reception area welcomes you to the home offering luxury en-suite accommodation to fifty seven residents.

Castle View provides an atmosphere of spaciousness and light, with its luxurious reception lounge, garden room with French doors leading to patio and garden, large terrace, and second floor lounge with panoramic views over surrounding countryside.

The home offers four luxury suites with separate sleeping and living areas. A well-equipped activities room and cafe for the use of residents and visitors alike. There is a fully equipped hairdressing salon, and a selection of specialist bathrooms including a hydrotherapy bath.

Group: Colten Care Ltd

Person in charge: Sarah Harper (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 57

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Castle View is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode DT1 2NH.

First Group operate regular bus services in the Dorchester area, all routes and timetables can be found on their website and the nearest bus stop is situated on Bridport Road.

Both Dorchester West and South Train Stations are under 0.5 miles from the home.

Visiting:

At Castle View, there are no specific visiting hours, please ensure the visitors book is signed so that staff know visitors are in the building. If outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

Castle View has a private car park accessible from Bridport Road. When planning a visit, please get in touch and a space can be saved.

Latest Care Quality Commission* Report on Castle View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Nov 2017

Nursing & Residential

Reviews

9.8 Castle View has a Review Score of 9.8 (9.785)

The Review Score of 9.8 (maximum of 10) for Castle View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Castle View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.785 for Castle View is calculated as follows: ( (302 Excellents x 5) + (69 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 377 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Castle View is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 19 Reviews ÷ 11.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle View?

  • Extremely LIKELY
    31
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castle View

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    8
  • Friend of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • more

My mother has been a resident at Castle View care home for over 5 years.
She has received excellent care from a dedicated and professional staff.
The standards of cleanliness, furnishings, catering and social activities are very high.
There is a friendly atmosphere and visitors are always made very welcome.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From introduction to our first visit when my father moved into the residence I have been extremely impressed with the excellence of staff, their professionalism and compassion. It is a very welcoming place and I was happy to learn that my father is also very content and pleased with his "home from home"!

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at the care home take excellent care of my mother. Her dietary needs are known and catered for. I am particularly pleased with the wide range of activities on offer. It is good to see crosswords and word games were given such high priority - very important to help keep elderly brains active!

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came here from hospital with breast cancer and have been wonderfully cared for the past three years. I intend to remain here for the rest of my life.
I have made lots of friends here as all are friendly.
The food is excellent and resident's friends are always made welcome.
My only sadness is the absence of animals but I can understand the attitude re this.
I find it a most comfortable and friendly home.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Castle View is an outstanding nursing/assisted living residential home.
All members of staff are friendly and helpful and try to ensure that all requests are met.
I cannot fault the care I receive, the standards are extremely high in all departments.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we moved Mum into Castle View care home the whole family was apprehensive. However, the moment we walked through the door we knew we had made the right decision.
All the staff were friendly and professional, our family could not be happier with the care our dear mother is getting. Knowing she is in safe hands has given us peace of mind.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my friend in Castle View for many years and am very pleased to say the standard is very high in all respects.

The staff are all very caring and helpful at all times. I am very happy with everything.

Thank you very much.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Having been visiting Castle View for many years, I have always been greeted well by the staff. We have also been very pleased with the way the staff have looked after our friend, with all her needs.

Now she is in very senior years and needs much more medical attention, again we have found her needs are well attended to.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All wonderful, friendly, caring staff.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is like a 5 star hotel! From the moment we came to look around, the staff have been so welcoming, helpful and caring. My father loves his room, which is spotlessly clean, and looks out over playing fields. The food is superb.

We and my father are so delighted to have found Castle View and look forward to many happy times here with the reassurance that he will be well looked after. I would highly recommend Castle View to anyone seeking top quality care in a friendly environment.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, caring, supportive ambience throughout the home. Staff are all very welcoming, polite, friendly and always smiling. All are most helpful with any queries or concerns. My mother's room is clean, tidy and pleasantly decorated.
My mother is treated as though she is the most important person in the home. She didn't want to go into care but because of her condition, she could no longer live at home. The staff have helped her accept her situation, she has settled well.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care and support for mum and family from both care staff and management.
Despite mum's failing health, every effort is made to include her in daily activities eg craft, music.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I needed respite care for a couple of weeks post operatively. My reception on arrival was warm and friendly. There is an excellent level of staffing, including registered nurses, 24 hours a day. I commented on the level of training that is given to staff because it is clearly very high. I was here for only 2 weeks until I was confident enough to go home and live alone. I could so easily have stayed longer, because of the professionalism, the kindness, the activities and the facilities. Castle View has helped me enormously and has enabled me to go home with confidence.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed. I stayed for 2 months in February on respite. I have since viewed 2 other homes with a view to long term care. Although these homes were cheaper my heart ruled my head as I feel Castle View is my family.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My aunt was in the care of the staff at Castle View for her last two weeks. The nursing and kindness shown to her, delivered respectfully, was of the highest standard. Thank you to all the staff who looked after her, read to her and administered her afternoon scotch!

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home very welcoming and all the staff are very friendly. The home feels like a normal home and not a medical establishment. The care my mother receives is extremely high and nothing is too much trouble for them. Also, the meals are very good and due to my mothers eating restrictions they go out of their way to make sure she gets something she will like. I find the home extremely professionally run and have recommended it to a friend who is going to look around soon with a view to moving in.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here to Castle View for respite treatment, after spell in hospital (breaking a thigh in as stupid fall!). I have now spent about four weeks here and (apart from the breakage as a reason for coming!!) I have greatly enjoyed my stay. I live along and the friendship I have experienced from both staff and residents has been a wonderful experience. I can't speak too highly of all aspects. Staff, residents, food, comfort. I hope to come as a long term (if I live that long!) when I cannot manage at home. I had already decided on that step, but I am even more resolved on it now!

How likely would you be to recommend Castle View? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

I have been very well cared for in a very happy environment. My only complaint is a very very hard bed. As I suffer from severe arthritis it is difficult to sleep or find any comfort.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elaine Farrer, Operations Director at Castle View responded to this review on 08 Mar 2017:

“Thank you for your comments and likelihood to recommend the home to others. We appreciate your feedback. We have now invested in mattress toppers for the beds, we hope that you will visit again and your next stay will be more comfortable. Thank you again for your review.”

Warm and comfortable room with a view of the garden. An en-suite shower would be an improvement.
Managers and staff were always helpful and thoughtful. My needs for pureed food and thickened drinks were met.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very nice stay. The staff were wonderful, food very good and the service in the dining room was very good. I would be pleased to be a permanent resident when I require it. There was a few minor items that could be improved as I listed in my leaving letter.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Whilst the care, support and friendliness is excellent, the activities do not get the prominence they deserve. Regular trips out, this week to Tyneham Village (Lulworth) with a picnic under the shade of a tree, a priceless experience for residents. Also, the art sessions where even at such an age, the individual creativity is quite inspiring. Regular quizzes ensuring mental exercise, regular music entertainment all combine to form an overall wonderful experience, well above and beyond the necessities of residential care and support.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am next of kin to a 99-year-old male who requires nursing care. The perception of the resident is always glowing with compliments, he actually describes the staff from the manager down as his extended family. From the visitor's point of view, it starts with a welcoming smile at reception which permeates through the entire establishment. All residents look smart and healthy, and above all very happy and content.
It is inevitable that the skills of the nursing staff are put to test from time to time, and when they are, they are never found lacking, like all of the staff, quietly professionally, always available, always patient!

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are all friendly, professional, caring and communicative.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

I have lived here since 2006. I am very happy. Everyone at the nursing home is wonderful, very friendly and helpful. I have my hair done regularly and when I was ill, I had my meals delivered from the kitchen. I can only praise all the staff who help and are always there to give you advice and help.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and welcoming. Good food, well served. Clean rooms. Residents get exceptional care! All are very happy and entertained.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely ambience, staff helpful and caring, nice and comfortable, bedrooms could be a little bit bigger. En suite nice, lounge very comfortable and lovely for social gatherings. They organise lots of lovely things to do and listen to.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I visit my mother every week and stay for lunch. As I suffer from food allergies my mother checks the menu for flexibility. Both the lady at reception and the kitchen help her with this. It can be a lengthy process and they do it with good grace every week. I am greeted by all the staff on my visit and often in town as well. It is a great sadness when a parent leaves their home- your family home- but we are all made welcome at Castle View by the manager and her staff.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visit regularly. Staff very friendly and caring. Always activities going on, lots of people joining in and enjoying themselves.
Always offered refreshments. Always pleasurable experience when I come.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely home with no unpleasant smells when entering inside. Its almost like a hotel lovely to sit have coffee (lovely self service coffee machine) and a chat to who ever you are visiting. Best home I have ever been in (have visited a few as I helped older people when they were in their own home). Would recommend this to anyone who can afford it as i'm sure it is expensive. Had lunch a few times like a restaurant, lovely.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Excellent

My husband was admitted to Castle View at the end of July 2015. He has been welcomed with kindness, care and consideration excellent nursing and doctors when necessary. His room en suite has charming views with large windows. The food is very good and the carers really care for him which is a tremendous plus. He is now almost 96 years of age and it has been a tremendous relief to know he is now in excellent and caring hands.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am the main carer for my wife who has just received 7 days Respite Care at Castle View (14/03/16 to 21/03/16.) I visited her twice a day - mornings & evenings. During those visits I always found the members of staff I had contact with to be friendly, warm, caring and helpful to both of us, nothing was too much trouble for any of them in order to meet my wife's varied needs. If I ever become unable to provide the care my wife needs, I sincerely hope there will be a vacancy for her long term care at Castle View. We do intend on receiving further Respite Care with them when needed, but that would depend on availability of accommodation at the time. My wife is aware of this review and endorses it.

Our first experience of Respite Care was last year with a different service provider and that was less than good - we paid significantly more to receive significantly less care, services and activities as provided by Castle View. My regards and best wishes to all the staff there.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Castle View sets the bench mark which other care homes should endeavour to achieve.

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Castle View