Castle View

Bridport Road, Poundbury, Dorchester DT1 2NH
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10 97 Reviews
  • Castle View, Dorchester
Thomas Hardy country is the setting for Castle View in Dorchester. This uniquely designed home is built on the Poundbury Estate with its links to the Duchy of Cornwall. The spacious reception area welcomes you to the home offering luxury en-suite accommodation to fifty-seven residents.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Castle View provides an atmosphere of spaciousness and light, with its luxurious reception lounge, garden room with French doors leading to patio and garden, large terrace, and second-floor lounge with panoramic views over the surrounding countryside.

The home offers four luxury suites with separate sleeping and living areas. A well-equipped activities room and cafe for the use of residents and visitors alike.

There are a fully equipped hairdressing salon and a selection of specialist bathrooms including a hydrotherapy bath.
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Care Provided by Castle View

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 57 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1369
The price(s) shown are provided by the care home. Contact Castle View for full pricing details and T&Cs.

Contact Castle View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Castle View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ashika Reddy (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • There are no specific visiting hours at Castle View; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Castle View, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Castle View Reviews (97)

10

Castle View has a Review Score of 10 (9.962) out of 10, based on 19 reviews in the last 2 years.
Over all time Castle View has 97 reviews.

Overall Experience
  • 91
  • 5
  • 0
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Date Published
  • 97
  • 12
  • 16
  • 19
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Reviewer Connection to Castle View
  • 25
  • 22
  • 12
  • 10
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 97, showing 21-40
Review from S J (Niece of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody at Castle View is friendly and helpful. My Auntie is made to feel very welcome/ There is a high standard of care and hygiene. The food is excellent, with my aunties favourite 'fish and chips' on a Friday!
Reply from Ashika Reddy, Home Manager at Castle ViewThank you for taking the time to share your comments about your experiences at Castle View. We are delighted to hear that your Auntie has felt welcomed into our home. Our team is dedicated to providing the highest standards in all aspects of care, so it is very reassuring to receive your wonderful feedback.
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Review from D A (Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel fortunate to be staying at this care home, mainly because I will be 90 years old next month, although I was always happy, since I was 20, to keep house and home, now I feel relieved to let people much younger than me take over. I am truly grateful for that. It's also good to see the woods in
the distance, where I lived happily with my late husband for nearly 40 years.
Reply from Ashika Reddy, Home Manager at Castle ViewThank you for providing your feedback of your time with us here at Castle View so far. We are very happy to have you as part of our community, and to hear that you feel well-cared. We hope that being surrounded by the familiar sights brings you comfort, and we look forward to celebrating your milestone birthday with you.
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Review from P G (Respite Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My recovery here has been much assisted by the diligent aid of Castle View's staff, the environment, and the range of good food.
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Review from J H (Son of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service, lovely staff. Many thanks for looking after my Mum.
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Review from D P (Niece of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Castle View a very caring place for my aunt to be. All the staff are very professional kind and caring, making my aunt feel very welcome hence she has settled in very quickly. Thank you Castle View for your outstanding service and care.
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Review from E M (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been staying here for over two and a half years. In this time, he has been well looked after and the staff have been very accommodating to all of his needs. His personal care has been exemplary, with all of the staff showing kind, caring behaviour, they treat you like a member of the family
and nothing is too much. The trips out have really helped to keep things as normal as possible in a very changeable world. Well done!
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Review from R H (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is always very well looked after, he always looks very clean and well presented. His nursing needs have become more complex but we feel that Castle View is able to look after him professionally now and should his condition deteriorate further. That gives us great peace of mind. He is always
treated with patience, compassion and dignity, as are we, and management takes time to listen to and address our concerns. Very happy.
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Review from Jane B (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father entered Castle View just after the first lockdown. From the very first moment, Dad was so well looked after. All the staff are so friendly but also professional. They have staff for every eventuality, carers, nurses, entertainment as well as all support services. It always seems to be very
well organised with a great management team, creating a happy, friendly environment for staff as well as residents. We are so grateful that Dad is there. We cannot imagine a better home for him.
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Review from C G (Wife of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was necessary for my husband to go into a care home at the start of the covid lockdown. He had a severe stroke in January 2013 and needed two carers four times a day, however, with the difficulties of lockdown the carers could not always come and some evenings I was having to put him to bed on my
own. Castle View was a godsend, we feel so fortunate to have this wonderful place nearby. He is always so well cared for, the many staff all treat him with love and dignity. The home is very well managed and I never worry about him being there.
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Review from Amanda G (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy with the care of my mother over the past five years. All the teams from nursing, housekeeping and management etc have been caring, professional and meeting excellent standards! Always helpful with good communication. Friendly with excellent service.
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Review from Alison F (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has received excellent care and support during her four years at Castle View. The staff are friendly and helpful throughout the home and have been very good at communicating with my brother and me whenever there have been issues or emergencies with Mum's health. We feel that she is in safe
hands with professionals who genuinely care about her well-being - and that's a great comfort to us.
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Review from Michele K (Friend of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm not sure where to start, my elderly friend moved into Castle View about four weeks ago. On arrival she was greeted with professionalism and care, in what was a stressful and emotional time for her. I visit daily and have met most of the staff, who have all introduced themselves. I often find one
or another with my friend when I arrive, checking in and making sure she is safe and comfortable. The home has made sure to meet my friend's needs, physically, emotionally and spiritually, ensuring she is included in activities, and I believe have gone above and beyond to help her settle in. The staff, facilities, menu, activities, room and equipment is absolutely five star. It has eased my worry knowing my friend is being well looked after and cared for in an environment that is clean, warm, friendly and with staff that really do care.
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Review from F C (Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It feels like home from home. I feel safe and enjoy it.
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Review from J W (Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly and caring environment.
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Review from Tom W (Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent establishment as I have indicated. I am 90 years old!
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Review from Nina L (Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my six months in Castle View Care Home greatly in every respect.
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Review from H M (Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent. Well cared for at all times. Food is very good.
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Review from Janine C (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Castle View Care Home for a short stay at the end of her life. The care we received was second to none - absolutely outstanding.
We were supported and helped during a very distressing time. Every single member of staff was helpful and cheerful - nothing was too much trouble.
I couldn't
recommend Castle View more highly.
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Review from J H (Respite Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb. Thoroughly enjoyed my stay. Top quality.
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Review from Warren B (Son-in-law of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law suffers from lymphodema but had no problems when she entered Castle View. However, on collection after a two-week stay her legs had swollen and were leaking so much so that she could not walk. We had to borrow a wheelchair to get her back to her home. Where we called the district nurse
who came and was appalled at the state of her legs so much so that they came every day for the next 10 days to attend to her. As far as I know, no action was taken by the home apart from using towels. It is significant that after this visit no mention has been made by Castle View of completing a review form unlike when she stayed before. A truly disgusting experience, never to be repeated but will be followed by a formal complaint to CQC.
Reply from Peter Doyle, Operations Manager at Castle ViewThank you for your recent review regarding the care of your mother at Castle View. We are sorry to learn that you felt this occasion was different from her previous positive stays. Your mother came to Castle View with significant nursing needs that were previously managed and supported by the district nurses. The team at Castle View continued this support by providing quality care to your mother. During her two week stay she did not wish to elevate her legs which may have contributed to a decline in the presentation of her wounds. However, your mother did engage well with the dressing and nursing care provided. We operate an open and transparent culture and would have welcomed the opportunity to investigate the concerns further; however, you have declined. The nursing and care team at Castle View are highly regarded by the local GPs and frailty team, who work closely with all partner agencies, including our regulators (CQC) who hold the home in high regard. We are confident in the home’s nursing team and other areas of your review such as cleanliness and safety based on the positive feedback we regularly receive from those involved in the service and through our own quality assurance processes.
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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Castle View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Castle View is calculated as follows: ( (224 Excellents x 5) + (3 Goods x 4) ) ÷ 227 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Castle View is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2019

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Ashika

Ashika Reddy

Job Title: Home Manager

Ashika leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle View to verify any information. View our terms and conditions. Castle View has an Enhanced Service - more info.