St James' Park Care Home, Bridport, Dorset
St James' Park Care Home, Bridport, Dorset
St James' Park Care Home, Bridport, Dorset

St James’ Park takes a versatile approach to care requirements, offering long and short term nursing care, palliative care and care for people with Parkinson's disease. Respite and convalescence care is also available.

This converted nineteenth century house has an impressive appearance, well-situated for occupants to enjoy the delights of the Dorset countryside and offering bedrooms that residents can personalise, while having TV and phone access.

The chef looks to understand each client’s food preferences as much as possible, while supporting the home in pursuit of sound nutrition, looking to have a positive effect on long-term health.

Many events and activities are organised for residents to choose from; these include musical performances, reminiscence sessions, gardening and other themed events.

Group: HC-One

Person in charge: Claire Hart (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 31

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St James' Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 St James' Park Care Home has a Review Score of 9.8 (9.751)

The Review Score of 9.8 (maximum of 10) for St James' Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for St James' Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.751 for St James' Park Care Home is calculated as follows: ( (271 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 342 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St James' Park Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 15 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St James' Park Care Home?

  • Extremely LIKELY
    28
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to St James' Park Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother passed away at St James' on Dec 4th, 2017. She had been a resident there for 2 1/2 years prior to that. During that time, I could not have wished for a more caring, compassionate and loving environment. Relatives are welcomed and consulted on every aspect of care. The nursing standards and specialist knowledge are excellent. During her final weeks, the support we all received was much appreciated and I cannot praise the wonderful staff highly enough.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has now been in St James Care Home for almost two years now and unfortunately to her condition is unable to walk and care for herself. It has been an extremely good choice of home as we (as a family) are completely satisfied with the help and care my mother receives from all the staff. I have got to know nearly all the staff and have found them all to be competent, caring and professional in their duties. I know at times it can be a very difficult job, but the staff (management and the team) do their up-most to care for my mother with kindness and sincerity. The home is well run, clean and tidy. The rooms are nicely decorated with ample facilities in each. We have brought in some of mums belongings and the Care Home have no objections to us doing this. Thank you all at St James.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was in St James' for two and a half years. During this time as his daughter I was able to visit at any time to suit, was always made very welcome and found my father's various needs were met.
St James' is a friendly, relaxed yet professional set up.
The end of life care was caring, respectful and supportive for which I am very grateful.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St James' Park Care Home responded to this review on 21 Nov 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I hope that in time to come when you look back on the time that your father spent with us it gives you some comfort knowing that he was well cared for and loved.

My father spent his last two weeks at St James'. The family were very grateful that he could be moved out of a busy, noisy hospital ward.
He had everything he needed and was looked after with care and attention.
All the staff were well informed and helpful. It was a relief and really helped us get through a very difficult time.
I would recommend St James' to anyone.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St James' Park Care Home responded to this review on 24 Oct 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad that you were able to spend the last couple of weeks somewhere quiet and relaxed knowing that your farther was receiving the care and attention that he needed and the support that you and your family needed at such a sad time.

My husband was treated very well even during his difficult phases. All of the staff were kind and helpful and cared as much for me as for him. The many visitors were welcomed. It was a shame that he was not in a condition to make use of all the facilities offered.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Jayne Duck, customer services administrator at St James' Park Care Home responded to this review on 23 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

The staff at St James' are so caring and professional. They have always been very approachable and friendly and they ensure the needs of the residents are met.
The home is kept to a very high standard and feels warm and homely; there are always vases of fresh flowers in the foyer and the dining tables are beautifully laid out.
A good range of activities are on offer and books can be borrowed from the library.
Residents can choose to stay in their own room or join other residents in one of the communal rooms.
The grounds are beautiful and views from the dining room and lounges are outstanding.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at St James' Park Care Home responded to this review on 06 Jun 2017:

Thank you for your review. Glad to know that you feel that you can approach the staff and that the home feels homely with the little things like a vase of flowers things like this do make all the difference. The Bupa customer care team.

My mother's care at St James' was less than 3 weeks at best but it was caring and thoughtful.
My mother wasn't settled in that time and could be demanding in her anxiety.
There seemed to be a lot of effort to integrate her into the daily routines and activities - unsuccessful overall.
The family I.e me, my father and brother, have all been treated with great respect and compassion.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Simone Berkeley, Customer Service Advisor at St James' Park Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

A good comfortable caring home with a friendly and welcoming attitude. The carers are always cheerful and willing to help in any way they can. It is a relief to me to know that my mother, 98-years-old, is being so well looked after.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 05 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy with St James' Park Care Home and the care that they are providing for your Mother. The Bupa Customer Care Team.

At a difficult period in mum's long life, she needed to be looked after. I was so relieved that she could spend her final time at St James. All staff members showed real affection for her and every effort was made to make her stay here as worry-free and secure as possible any medical needs were promptly and efficiently treated.
Her end of life care has been exemplary.
The peace of mind it has given her family is immense.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing your lovely review. I am so pleased that you have been able to have peace of mind during her stay, thank you for your feedback. Thank you again, The Bupa Customer Care Team

I have been a resident at St James' Park Care Home, Bridport since November 2016. I have left the review till now, as after 3 months, I feel I can give a true and honest review on how I feel. The review, in my opinion, covers the entire staff from management, nursing, carers and kitchen staff who supply superb and varied meals all the time. All the staff without exception show the absolute utmost care, kindness and consideration at all times. I am so happy and content, the girls are all so lovely and loving, I didn't think it would be like this in a care home. My husband is a regular daily visitor and he is treated with respect and made to feel so welcome no matter how long he stays. My husband has already told friends over the last 3 months how impressed he is with St James' Park Care Home and the superb care and nursing that I receive. We hope this review helps you in your assessment which in my view should carry the highest of rewards in your recommendations.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 17 Mar 2017:

Thank you so much for sharing such a lovely review with us. I am so pleased to hear that you are happy at St James' Park and I am sure your happiness will continue throughout your stay. I will pass on your kind words to the home manager. Thank you so much again, and best wishes, The Bupa Customer Care Team.

My mum is 92 years old this year. Over the past year, she has had several spells in hospital and has become very frail. On the 12th of December 2016, mum moved into St Jame's Park. In the short time she has been a resident she has received excellent care. Every member of staff, be it the managers, nurses, care staff, office, housekeepers, catering staff and maintenance, have been friendly and helpful. They all make my dad very welcome when we take him to visit mum. We hope mum will enjoy many years at St James Park.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind feedback. I am so happy to hear that you are pleased with our home. I hope your Mum settled in well and she enjoys the rest of her experience at St James' Park Care Home.

I was touched by the car and respect that my wife received in the last weeks of her life Everyone I had contact with gave me great support. truly dedicated staff and a credit to humanity.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at St James' Park Care Home responded to this review on 09 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My 94-year-old mother chose to move to St James' but was determined not to like it! Within two weeks of 24-hour care and attention, she became more relaxed, her health improved due to medication at correct times and she acknowledged staff were very kind. Three months later she looked 10 years younger!
Nurisng staff were very professional and available to update us whilst general care staff always showed her respect, kindness and made time to listen to her needs and pass the time of day. From management to the housekeeping staff, all were most approachable and so we were able to enjoy our visits to mum.
The end of life care support her and also us, mum was able to pass away with dignity. The whole experience showed staff as a team, committed to providing an exceptional level of care.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent care home who looked after mum with loving care and attention to all her needs for housekeeping, activities to personal nursing care. All the team were kind, considerate and compassionate to mum. It was a pleasure to see mum every day in a safe, secure and a happy environment. I am very thankful to the team for looking after mum so well at the last stage of her life.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Servive Administrator at St James' Park Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Outstanding care, starting at the top right through, from nurses, cleaners, carers and admin.
Exceptional quality of care and dignity given to both residents and visitors.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at St James' Park Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

After having previous experience of other care homes and hospitals, we were a little apprehensive before our invitation to visit St James Park. However, our visit proved to be 100% positive from every aspect, and we knew that the resident would be completely safe and cared for in the highest possible way.
Unfortunately, the residents stay turned out to be rather short because of very poor health, but during that time, the devotion and care both to us and the resident, by all members of staff, from top to bottom was absolutely second to none.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at St James' Park Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother came to St James from the hospital nearly a year ago, she has been looked after so well that she is so much better. It is the one to one care she gets from the cleaners and nursing managers of the home. Not all perfected but we as a family find the staff willing and happy to listen to her (she's a vegetarian and the cook has been very helpful) and ourselves to make her life there an interesting place. We are so happy with St James and the staff that work with our mother.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Really nice, bright nursing home. There are activities most afternoons for the residents which is great for stimulation. Staff are lovely, friendly people who are compassionate. Very glad that I found St James' Park Care Home.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Servicies Administrator at St James' Park Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Nan spent the last two years of her life at St James' Park Care Home and the care she received transformed her. Despite them being the final months of her life. Nan was the happiest, most alert and interactive she had been since spending the last several years in two or three different care homes. Everybody at St James' Park Care Home was attentive, professional and willing to go the extra mile, it wasn't unusual to find the chef out chatting with nan during his tea breaks. It felt like everyone genuinely cared about the happiness, health and wellbeing fo all the residents. Thank you so much to all of you.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St James' Park Care Home responded to this review on 30 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

The atmosphere when you arrive is warm and friendly and the staff are always jolly and helpful. The chef always produces good meals and never repeats the menu. All these factors and more reflect the management style of the home.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St James' Park Care Home responded to this review on 08 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum lived at St James for a little over 2 years until she died early in July 2016. The quality of her life during that time was superb. The staff are all happy, friendly and professional and encouraged Mum to live the best life possible. Visitors were always made to feel very welcome. If we had any concerns all members of management and staff were easy to approach and chat to. The standard of housekeeping and catering is second to none. Mum's end of life care was handled with great sensitivity and compassion. As a family we cannot thank everyone at St James enough - you are first class.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St James' Park Care Home responded to this review on 13 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was a resident at St James Park between September 2015 and April 2016. During this time she was treated with kindness, compassion and respect by all the staff, right down to the housekeepers.
The homes was always spotless with very high standards of hygiene, there was never that unfortunate odour that can sometimes be associated with some nursing homes. We were always made to feel welcome as visitors and often joined with an excellent programme of activities designed to engage and entertain the residents.
The care staff were very professional without losing that common touch that is so important to elderly people, there was always a genuine sense of caring.
Unfortunately my mother's dementia began to progress and as the home is not registered for dementia care, she was no longer able to stay at St James. My only sadness is that she was not able to finish her days with such a kindly group of people.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at St James' Park Care Home responded to this review on 23 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My initial thoughts of St James Park were how friendly and welcoming the staff were. I was impressed that the staff had moved mums room around after 24 hours of her arrival, far better views out of her window.
Staff were very approachable for information, quick to respond to mum's needs and wishes.
The home was always clean and inviting. Although mum never wanted to go into a nursing home, I am glad I chose st James Park. I can't comment on the activities properly as mum didn't want to join in.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at St James' Park Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Reluctantly had to agree to my husband going into a nursing home. I spent at least 6/7 hours every day with him - and I saw it all!
Not being able to communicate to my husband was very frustrating but management, nurses, carers and even the housekeepers managed to understand his needs.
The home maintained very high standards of care and hygiene was second to none.
His last days were handled very professionally by all and his life was definitely happy with his extended family.
A parting statement would be -if I get to the point where I need care, St James will be my choice and hope the same staff are still employed.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at St James' Park Care Home responded to this review on 23 May 2016:

Thank you for your review. We offer our condolences, and are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was lucky enough to be offered a place under the fast track scheme. She arrived extremely frail with all indications she had but weeks to live. Nearly 3 months on, the care at St James Park Nursing Home has been so superb, my mother is still alive (albeit still frail).

She's enjoying visits from her family, she is thoroughly entertained and respected by the staff and is thriving. We feel she hasn't been in such a good way for least a year, despite arriving with so little time left according to the hospital. We feel this nursing home has given us this extra time with her. We are so grateful.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St James' Park Care Home responded to this review on 20 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I'm very upset in the way that my grandmother's stay has been managed at this institution.

Despite the homes website advertising the home as "Leading provider of dementia care", and my grandmother having been assessed prior to admission by the home only a few weeks ago by the home's own assessors, the home is now insisting she must leave due to having dementia.

Not only this but the management have been insistent about her leaving on a certain date, despite my parents struggling to find another home which can help her, and medical records being unavailable due to a GP being on holiday.

I'm sure dealing with patients who have dementia is extremely challenging, however this has been handled extremely poorly.

How likely would you be to recommend St James' Park Care Home? Extremely Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My mother died on 4th March. She had been a resident of the St James Park Home for just under a year. The staff of the home could my have been more caring, efficient and kind. The standard of professionalism displayed by the manager and nurses at the home was of the highest quality. Thank you so very much.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St James' Park Care Home responded to this review on 18 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

St James' Park is a very friendly, welcoming care home. All the hard working staff are extremely helpful and always cheerful. They show great compassion and love to the residents, also great patience, when required. Residents are treated like a loved parent or grandparent. Relatives are made very welcome, as are all pets and are welcome back any time, when a loved one passes away. The standard of hygiene is exemplary in all aspects of life in St James' Park. Relatives are welcome to join loved ones at meal times and can order a meal when required. Great care is taken to provide meals that suit each resident.

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After visiting numerous care homes, as soon as we walked in to St James's Park care home, we all felt completely comfortable. We knew that this was the right place for our 90 year old relative. The staff are friendly, well trained, obliging and professional in caring for the residents - all are known by name and visitors are encouraged at any time so I was able to assess the home at various times over the 9 months she was there.

The rooms are light, bright, spotlessly clean and have all the necessary things to make lives comfortable and safe. The meals were always healthy and tempting and I was impressed with the quality of the food offered.

The staff were at their absolute best when our Mum-in-law needed hospitalisation and then they managed her restricted mobility really well by making sure she was comfortable, well cared for all the time, as well as keeping us regularly updated.

We were, as a family, really touched by how well her 'end of life' care was managed with love, dignity and support; her palliative care was the best one could have.

We highly recommend St James' Park - it is very well managed with professional staff. We would be more than happy to entrust another family member to their care!

How likely would you be to recommend St James' Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

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Care Home Idol 2016

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