St James' Park Care Home

My mother has received excellent care since she moved to St James Park in February 2017. She's nearly blind, very deaf, immobile and quite difficult at times, but the care team are always extremely patient and very kind to her. The home provides a daily schedule of interesting and varied activities, but because of my mother's physical weaknesses, there are very few activities that she can participate in. However she is always given the opportunity to join in if she wants to.

This month, January 2019, my mother has been very poorly, but thanks to round the clock monitoring and dedicated care from all the wonderful team, she is now very much better. My thanks to everyone.

My friend says they take good care of me.

My father has been here since September 2018. The staff and management went out of their way to make him feel welcome and to ensure he settled in. The standard of care he has received has been exceptional and I feel confident and comfortable leaving him in their care. He is always clean and well dressed and he tells me how lovely the carers are and how kind and gentle they are. Every one of the staff and management smile when they see you and speak, making visitors feel welcome and the home seems very well managed.

The standard of food is very good, and my father is very pleased with the selection and choice available. Having eaten there myself I can confirm how fresh, tasty and well presented the food is.

There is a wide range of activities offered to the residents which my father enjoys joining in. The only way I could think that the home could improve would be the provision of a minibus which would enable residents to be offered a wider range of activities outside the home.

I felt like I was part of a family.

The only negative point was the recent change to the assistance call button for residents which didn't seem really necessary. There were many residents (including my aunt) who couldn't use or wear the new, uncomfortable velcro wristbands and the constant beeping in the lounge was very unpleasant. That minor point aside, I'd have no hesitation in recommending St James to anyone. Thank you so much.

My Mother is 97 and has been a resident for 2 years. She is settled but seldom leaves her room and the familiarity of the staff and reliability of routines are especially important to her, so it's of concern that since HC1 took over 10 months ago there's been a noticeable increase in turnover of staff. Two excellent nurses left this summer, replaced by only one. That nurse left last week. Valuable care staff have also left. Most alarming of all is that the manager has now resigned. She is a woman of integrity, dedicated to her job, has worked hard to support her staff and retain standards of care. She'll be a very significant loss to the home. A representative from HC1 told me a year ago that staff ratios would remain the same. I now question this assertion.

I visit Mum most days and it has become obvious to me that the staff, though still working hard to care for residents efficiently and kindly are less settled and under more pressure. I am worried about the consequences of all this on the home and on my mum's care. HC1, what's going on?

Superb care - I cannot fault staff and building of St James'.

We have been extremely pleased with St James' Park Care Home over the past 2 years. The level of care has been absolutely first class and all the staff are kind. Thoughtful, attentive and caring. On our twice-weekly visits, we always found the home clean and secure and the staff very welcoming. We would not hesitate to highly recommend this excellent care home to others.

Very friendly and helpful staff in a clean and tidy environment. They have helped my mother pick herself up after the loss of my father and a subsequent fall. Mum now is looking forward to an active life when she is fully recovered and able to go back home.

The care home has happy residents, helpful and cheerful staff who are happy to give their time and help to residents and visitors alike. A very nice greeting on arrival and a cheery goodbye is also what you get. The staff are very aware of their clients' needs and I have been told the food is good too. Both times I have visited I have been offered refreshments. Keep it up.

My uncle was only in St James for a week and a half before he sadly passed away. We were happy to get him out of hospital and into a quiet room. The staff are all really caring and nothing is too much trouble for them. One of the nurses was with my uncle when he passed and held his hand which is very comforting to know. I would recommend this care home as they were very attentive and extremely helpful in what was a very difficult time for our family.

My mother passed away at St James' on Dec 4th, 2017. She had been a resident there for 2 1/2 years prior to that. During that time, I could not have wished for a more caring, compassionate and loving environment. Relatives are welcomed and consulted on every aspect of care. The nursing standards and specialist knowledge are excellent. During her final weeks, the support we all received was much appreciated and I cannot praise the wonderful staff highly enough.

My mother has now been in St James Care Home for almost two years now and unfortunately to her condition is unable to walk and care for herself. It has been an extremely good choice of home as we (as a family) are completely satisfied with the help and care my mother receives from all the staff. I have got to know nearly all the staff and have found them all to be competent, caring and professional in their duties. I know at times it can be a very difficult job, but the staff (management and the team) do their up-most to care for my mother with kindness and sincerity. The home is well run, clean and tidy. The rooms are nicely decorated with ample facilities in each. We have brought in some of mums belongings and the Care Home have no objections to us doing this. Thank you all at St James.

The end of life care was caring, respectful and supportive for which I am very grateful.

I would recommend St James' to anyone.

My husband was treated very well even during his difficult phases. All of the staff were kind and helpful and cared as much for me as for him. The many visitors were welcomed. It was a shame that he was not in a condition to make use of all the facilities offered.

The family I.e me, my father and brother, have all been treated with great respect and compassion.

A good comfortable caring home with a friendly and welcoming attitude. The carers are always cheerful and willing to help in any way they can. It is a relief to me to know that my mother, 98-years-old, is being so well looked after.

The peace of mind it has given her family is immense.

I have been a resident at St James' Park Care Home, Bridport since November 2016. I have left the review till now, as after 3 months, I feel I can give a true and honest review on how I feel. The review, in my opinion, covers the entire staff from management, nursing, carers and kitchen staff who supply superb and varied meals all the time. All the staff without exception show the absolute utmost care, kindness and consideration at all times. I am so happy and content, the girls are all so lovely and loving, I didn't think it would be like this in a care home. My husband is a regular daily visitor and he is treated with respect and made to feel so welcome no matter how long he stays. My husband has already told friends over the last 3 months how impressed he is with St James' Park Care Home and the superb care and nursing that I receive. We hope this review helps you in your assessment which in my view should carry the highest of rewards in your recommendations.