St James' Park Care Home

I have been made to feel very welcome when I have visited my mother. My mother has settled in very well and is happy. The staff are all very friendly.

Shame about the management. I have never been so rudely spoken to or threatened in all my life.

We brought in our neighbour for two weeks' respite. The staff have worked miracles with her! She is eating and sleeping well now and is so much more cheerful. She has now decided to stay and seems very settled. Thank you to everyone.

Our elderly aunt fell just before Christmas, chipping her hip and badly breaking her arm. After caring for her at our home, we realised she needed full-time care. St James' offered her a place, and we took her there on Christmas Eve. She stayed there for two and a half months. She loved it, "just like a holiday". She received outstanding care in a warm and friendly environment. Home-cooked food and a can-do attitude. She has now regained her health and confidence and is back home.

I live over 30 mins from the home and can't always visit weekly, but knowing my nan is happy and in safe hands really reassures me.

From the moment I came to visit, I could tell this was a very nice loving home, very caring. The staff are wonderful. It must be very difficult sometimes. The manager is so kind and caring. In all, excellent.

Mum has had a very positive first respite stay. Couldn't have been more helpful, kind and caring. She enjoyed the many activities, especially the music and especially getting a real bath. Very many thanks for your wonderful care of Mum.

After a difficult two years due mainly to Covid and many staffing problems, things now seem to be much improved and settled due largely to the new appointment of the home manager. The hotel, kitchen and maintenance staff are brilliant, as are the nucleus of permanent carers. Staffing has been an issue, but I believe this is nationwide.

I would be pleased to see a few more staff.

The new home manager is lovely, and now an administrator has been posted, I would highly recommend St James' Park. Carers are all pleasant to me, and Mum is no longer end-of-life, as they ensure she eats and drinks. Thank you.

My mother was a resident st St James' Park for palliative care for the last two weeks of her life, and from the welcome we received when we first visited Mum to the sad time we left after saying our final goodbye, we were impressed by both the staff and environment. We were always made to feel welcome and kept informed about Mum's health and care. We felt secure in the knowledge that Mum was being well looked after in a home that put caring first, treating both Mum and us with sensitivities, compassion and respect. We would like to thank all involved with Mum's care.

I love it here; it's my second home.

Since Feb 11th 2022, I have found after getting used to the daily routine, the nurses and females to be helpful, friendly and considerate alike. The cleaning staff do well in keeping the room and bedlinen reasonably fresh. Also, the food programme is pleasant, tasty and enjoyable.

Would recommend.

The staff also adhere entirely to Covid precautions providing masks, apron and gloves.

Atmosphere is kind and friendly - care is taken to keep residents aware with activities. Staff are always with consideration of their resident

I am so glad that my husband is being so well cared for in such a beautiful location and cannot recommend it highly enough to anyone looking for a special place for their relative.

The manager and carers are always very polite and welcoming. Any concerns or queries we have are always dealt with straight away. I and my family fully appreciate the difficult circumstance that the Covid pandemic has presented to St James' and all care homes. We're very happy and reassured how our dear mum is being looked after.

My mother has been at St James' since temporarily moving from the hospital in Sept. She is happy here, and has a radiant glow, which is lovely to see. The staff are all friendly, and greet you making you feel most welcome. The home itself is spotless clean, and has peaceful environs. Her room is a very good size and feels homely with lovely views. The food looks exceptional... proof of the pudding must be in the eating, as my mother has put on weight! The carers themselves seem to go that extra mile, and it is clear to see that they work here because they care and show great empathy. Dignity and respect are evident throughout. All in all, we would recommend this home to anyone. A special mention must go to one particular staff member, who we feel is a fantastic asset to the home too. Thank you.

Sadly, my father passed away there, but he received wonderful nursing care right until the end in a lovely room with wonderful views. And after he passed, the compassion shown by all the staff to us all was very touching.