Whitecliffe House, Blandford Forum, Dorset
Whitecliffe House, Blandford Forum, Dorset
Whitecliffe House, Blandford Forum, Dorset

Whitecliffe House is situated in the Georgian town of Blandford Forum. This small market town lies on the River Stour. The home is purpose built in a courtyard setting and offers comfortable ensuite accommodation to residents. The town centre is within two minutes walking distance of the home.

The home welcomes you with a warm and friendly reception area with seating to greet your visitors or just watch the world go by. The ambience is complemented by a spacious lounge with a large screen television and the tastefully furnished dining room. The courtyard layout at Whitecliffe House, with its planted areas and secluded seating offer both reflective privacy and a cloister-like social forum for residents and visitors alike.

Group: Colten Care Ltd

Person in charge: Chit Herman (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 3

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Whitecliffe House is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode DT11 7BQ. Wilts & Dorset operate regular bus services in the Blandford area. The nearest bus stop is situated in Blandford town centre.

Visiting:

At Whitecliffe House, there's no specific visiting hours, all that is asked is that you let the home know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

The home has its own car park that can be accessed from Whitecliffe Mill Street and there are limited stay spaces on this street too. If you know when you are planning to visit, let Whitecliffe know and a space will be saved for you.

Latest Care Quality Commission* Report on Whitecliffe House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Feb 2018

Nursing & Residential

Reviews

9.7 Whitecliffe House has a Review Score of 9.7 (9.723)

The Review Score of 9.7 (maximum of 10) for Whitecliffe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Whitecliffe House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Whitecliffe House is calculated as follows: ( (196 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 260 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Whitecliffe House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitecliffe House?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitecliffe House

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

All the staff seem friendly and efficient and have dealt with all my father's problems very well. It must be difficult to comply with his wishes, as due to dementia, they are not always in his best interests (eg nothing to eat) but despite these issues, I have noticed a marked improvement in his condition in the last two days. The acid test of any organisation is "Are the staff good at what they do?" in the month that I have been visiting my father at this establishment, I would answer with an empathic "yes".

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very clean and most welcoming by all the staff. The rooms are tastefully decorated and furnished to the highest standard. The food is exceptional the menu is varied and imaginary.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay at Whitecliffe House is very short only two weeks. I found everything most satisfactory the food is excellent the staff most caring and helpful at all times.

How likely would you be to recommend Whitecliffe House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We could not have wished for better care. The warmth of this home should not be underestimated. The dignity provided was outstanding. All staff from the cleaners, carers, office staff to senior management really care for residents. There is true emotion in this home, which makes it very special. My Grandmother spent many happy moments in their expert care and we as a family were welcomed into the Whitecliff fold.

Her final weeks were spent here, care and dignity were so evident, staff went out of their way to make sure she was loved and comfortable at the end of her life. As a family, we could not have asked for more. We all have many memories of our time at Whitecliff that we will cherish forever.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My 97 yr old mum has come here for a months respite care. She has been in her own home with carers but I think having more people around and more stimulation has helped her enormously. All family and friends are made very welcome and the food is amazing.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pleased to see that the same high standards prevail as when my late husband was a resident such a warm welcome from the staff. Surroundings as impeccable as ever - even better since the improvements in furnishings etc. I would highly recommend this care home.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law who is 98 years old had been at Whitecliffe for five weeks and during that time he has been treated with kindness, patience and support. We have noticed such an improvement in his eating and whole demeanour, he is also much more relaxed. The staff have been very caring and have treated me and the family as well as dad with friendliness and support.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very friendly, helpful and efficient. All have taken to my dad in a very positive and friendly manner.
The nursing care is excellent for the first time for nearly a year dad is enjoying his food and sleeps well and is more engaged, talkative and sense of humour has returned.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Could not have done better.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We visited many care homes, this one from the onset felt right. It is a small residence offering residential, assisted and nursing care. The staff are very caring, friendly and approachable at all levels. You are acknowledged by all staff. My mother is very settled and happy to be there.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Well looked after. Made very welcome by all the staff.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

From my experience during one week of respite care in December 2016, Whitecliffe House is a well run, small nursing/retirement/rest home quietly and efficiently offering their services to a high standard. At the same time, a welcome degree of informality pervades the atmosphere giving an overall sense of friendly competence. The train tracks of formality and friendliness leave one in no doubt that the home is a company with the right policies and attitude to remain in the forefront of a highly sensitive marketplace, dealing in the difficult areas of ageing and healthcare.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As on my previous visit, the staff warmly welcomed me into Whitecliff House for my short respite stay. Whitecliffe is an ideal place to regain your strength and health after major surgery.
You can concentrate on getting better whilst others attend to your daily survival needs. Individual diets are catered for in an understanding way, making sure you do not have to concern yourself about eating something you should not. The caring attitude of staff cradles you to ensure that you feel safe.
I found that recovery had been aided by my stay at Whitecliffe so that my body could heal without stress. If I have another major operation, I would stay here again.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had no qualms or worries about arranging respite care for mum at Whitecliffe House in Blandford. Having first come across this company a year ago when mum stayed at their sister company, I was already familiar with this excellent care provider. This and all other homes that come under the same parent group, offer "care for the living" often under very difficult circumstances. They were very understanding of Mum's needs and gave me huge peace of mind to know that Mum's care would be handled in a loving, caring and most professional way.
After a serious illness Mum's immediate memory was completely gone. Though Mum could remember snippets of her past, everything else was gone. This was a massive game changer for the way we had been caring for Mum and we had to completely re-arrange how mum was being cared for. Mum's stay at Whitecliffe House enabled us to do this and allowed us valuable time to put in place a new care package for Mum.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited our friend who had a devastating stroke and was very impressed with his care, surroundings and all the personnel involved. this is a very fine care home.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Yesterday was my birthday (3rd August) and I was surprised and delighted when at tea time a wonderful birthday cake was presented to me. My son and daughter were with me and enjoyed the happiness of the occasion. My thanks go to every member of staff who took participation in the success of the birthday party. I am very happy and content in Whitecliffe House.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely atmosphere, very helpful staff.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On entry all seems well managed, staff are friendly and helpful. Rooms appear well serviced, those in care that I have met, would seem to be content with their surroundings and care received.

How likely would you be to recommend Whitecliffe House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Everyone at the home has been very kind and welcoming since we first came to visit prior to 'Mum' coming to live here. Mum has been here for one week so far and has been looked after very well, with a named carer looking after her. Staff have been available to talk to during most visits. The nurses have been particularly kind and understanding towards me. Staff are doing their best to get to know Mum, even though she has no speech and little movement. The chef has been very accommodating also of Mum's likes/dislikes. There was just one time when Mum had not been washed until 10.00 I was concerned.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very lucky to have dad at Whitecliffe in such a caring environment and where the level of care is both genuine and of an exceptionally high standard.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Most lovely place, homely and I feel very welcome and part of Whitecliffe House.

How likely would you be to recommend Whitecliffe House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the home is clean, tidy with friendly and approachable staff. Access to the qualified nurse on duty can at times be difficult as there is usually only one on at a time, with the remainder carers. The food is good and liked by the residents. I do feel that patient dignity could be improved, many times other residents clothing have been found on my grandmother. This is important to get right and to feel an individual. Label system needs to be improved.

How likely would you be to recommend Whitecliffe House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Laura Rolph, Assistant Marketing Manager at Whitecliffe House responded to this review on 16 Dec 2015:

The above review has been raised with the family as no previous concerns have been brought to the managers attention, all issues have now been resolved. The labelling of residents clothing has been reviewed and we now have a strict labelling policy within the home and resident dignity is of the highest importance to our team.

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Whitecliffe House