Farway Grange Care Home (Nursing)

31/33 Howard Road, Queens Park, Bournemouth BH8 9EA

Farway Grange nursing home offers nursing care to older people and those with physical disabilities.

All meals are freshly prepared each day on the premises by chefs using fresh produce. The meals are varied and attractively presented and ensure a healthy intake of calories and vitamins.

The home shares a minibus and two wheelchair vehicles with its sister home,The Alexandra Centre. A record is kept of those who attend the activities and feedback is recorded on their participation. Individuals' interests and personalities are taken into account to organise activities that everyone will enjoy.

Residents are encouraged to maintain personal links with the local community by attending church and lunch clubs. On site activities include quizzes, bingo, exercise classes and arts and crafts.

Owner: Farway Grange Ltd

Person in charge: Amber Davies (Registered Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Gujarati, Korean, Portuguese, Swahili

Single Rooms: 25

Shared Rooms: 0

Rooms with ensuite WC: 4

Weekly Charges Guide: Nursing Care Single from £850 (These prices are only a guideline, please contact Farway Grange Care Home (Nursing) to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Directions:

Please call for directions if required and a member of staff would be happy to direct you.

Visiting:

Open Visiting policy. If you would like to visit to take your relative out then please notify the day before (if possible) so your relative is ready for you.

Parking:

Parking available on the road

Latest Care Quality Commission* Report on Farway Grange Care Home (Nursing): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Farway Grange Care Home (Nursing) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Farway Grange Care Home (Nursing) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Farway Grange Care Home (Nursing) is calculated as follows: ( (167 Excellents x 5) + (82 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 261 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Farway Grange Care Home (Nursing) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Farway Grange Care Home (Nursing) has a Review Score of 9.6 (9.594) from 22 Reviews


Average Ratings

  • Excellent
    15
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Farway Grange Care Home (Nursing)?

  • Extremely LIKELY
    21
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Farway Grange Care Home (Nursing)

  • Daughter of Resident/Service User
    8
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

My aunt has been in Farway Grange for just over one year now and she is thriving. The care and attention she gets is excellent and she is a very popular resident. The staff go out of their way to make her feel as if it is her home and there is always plenty of activities to keep her entertained.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

Mum is very settled here. The staff are extremely friendly and helpful. The home has a very comforting and warm atmosphere and the cakes are amazing.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   3.9 out of 5

I find the home warm, friendly, attentive and homely.
The staff have struck up a great rapport with my mum-in-law and I feel secure in the knowledge she is in safe hands. The staff are always on hand if we have any questions or concerns and feel our point of view is important. The home is always clean and tidy.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4 out of 5

My father was resident at Farway Grange for two years and I cannot recommend the home highly enough. 'Home' is the right word because it really felt like one to us and was a sharp contrast from the experience of seeing dad in the hospital. Dad's room was really lovely, which was important as he lost mobility.

Care was always attentive but not obtrusive and I came to recognise the staff as they checked on my father and re-positioned him. Carers were always patient with Dad and would always do their best to engage with him and make him smile. Dad could be a bit of a fussy eater but the staff always made efforts to accommodate him where possible, even when it meant getting some extra pudding!

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been at Farway Grange Care Home for 7 years and has received good care and attention. I have never noticed any unpleasant smells and have found the staff friendly and helpful.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   3.9 out of 5

I have found Farway Grange Care Home a very pleasant place. I can find no faults in anything that they do and that is why I have ticked every box below as excellent. My wife has been here nearly 12 months now, I can say no more.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault Farway Grange. The staff are excellent, it is very homely with lovely home cooked meals and I would highly recommend Farway Grange to anybody. I am glad that my dad is in a safe and friendly environment and am more than happy to leave him here when I go home from visits knowing he is well cared for and more importantly he loves it here also and has made new friends.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

Excellent with everything. Excellent service provided

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

Every visit is greeted by a cheerful staff member. The staff are polite, very helpful and always offer you tea or coffee. Always find my dad comfortable, washed and dressed. He enjoys the food and the wide choice on the menu is good, daily. The staff are very caring and they arranged for a special chair for my dad so he can sit comfortably, rather than having to stay in bed because he slips down if sat in a riser/recliner. The home is very clean and tidy. It also feels homely. There are always activities arranged each day, every month, and they are displayed on the notice board. An Amaal Sumer and Christmas Fayre is held and organised by the manager and staff which are enjoyable.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4 out of 5

My brother-in-law moved to Farway Grange for palliative care following discharge from hospital. His family and I were very impressed with the welcoming, positive and respectful staff, we were always greeted with a smile. Farway Grange is clean and homely with a stunning garden.

My brother-in-law's final days were full of dignity, compassion support and peace.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been at Farway Grange in Howard Road for over 2 years. He has been close to death several times. With the help of the nursing home and the hospital, he pulls through.
The manager visited my husband in hospital - which we thought was really lovely. The staff are lovely, kind, helpful and always there when you need them. There is a quiet calm atmosphere. When I walk into the building I always have a warm welcome and offered a cuppa.
I wish all nursing and care homes were this good. They give 100%. Thank you and keep up the good work.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.8 out of 5

Farway Grange provides excellent care and attention to all its patients. We could not have chosen a more loving environment for my mother to stay in. The staff are so caring and kind, cannot do enough for you. This runs through all the staff. My mother is loved and taken care of far better than we could ever have given her ourselves. This home I would highly recommend to anyone wanting somewhere for their elderly relative.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.4 out of 5

Our dear mum was admitted to Farway Grange Care Home Nursing Home via the fast track process due to terminal cancer. All the staff and management team have done everything possible to make sure our mum is as comfortable as they can. The home is small and homely and the residents are treated with respect for their dignity and with genuine care for their well-being. Family members are greatly welcomed and encouraged to be part of the home's family orientated philosophy. Our mum is very ill but we do know she is cared about.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.6 out of 5

The nurse at Farway Grange Care Home made my husband's last days wonderful and homely and made his passing go smoothly.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

My wife suffered severe strokes 3 years ago which left her unable to speak and can only move her left arm a little, but her spirit most days is good, due to the excellent care she is given. All the homes staff are excellent and do communicate to her with smiles and hand holding. Maybe they could equalled but I doubt they could be surpassed.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.6 out of 5

My husband was terminally ill with lung cancer and was transferred to Farway Grange from the hospital in November 2016. He settled in quickly and with the great care from all the staff managed to have six weeks of comfortable and well-cared life that he doubtfully would have had if he had stayed in the hospital. I would like to thank all the staff for making his and my life a little easier in this very difficult time.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.4 out of 5

My father was taken from Poole Hospital. He had very good care and they looked after me and my mother. They even talked to him in his own language. Personal hygiene was very good and was treated with dignity and respect. I would recommend this home.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.6 out of 5

Farway Grange is the most incredible place full of caring warmth. The hard working team are a family who work together to achieve the most homely environment, where each resident is cared for with professionalism, love and patience. Their ever changing requirements are quickly identified and acted upon. Family and friends are actively encouraged to be part of the caring process and for us personally the constant care and support were unbelievable. After an all-night vigil breakfast was quietly served without fuss, but with a warm smile for exhausted relatives. A positive communication pathway existed from the beginning and we were constantly updated and played a full part. We knew that our loved one was safe, warm and cared for. Above all Farway Grange shows respect for its residents. Ill and emotionally fragile when they arrive, Farway Grange becomes their new home. Indeed it became our second home for those last few precious months. Our family will always be eternally grateful.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

Very good, my mother was terminally ill and died on 23/1/16. The staff were excellent especially the manageress. Faultless.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   5 out of 5

It's a good home, answered anything you want to know below.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Likely

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Average Rating:   3.7 out of 5

My brother passed away a year ago, but lived at Farway grange for about five years before he passed and I can say our family had peace of mind that he was being cared for by some very lovely people, who always treated him so lovely and friendly. He was not always the easiest of patients as he had Ms and slight dementia, but they were always so patient with him. We were, and still are so grateful for all they did for him and always tried to give him the best quality of life. Thank you again from all family. After his passing, the management and staff were so kind, I myself was unable to return to the home as I was so upset, so they kindly packaged his belongings up for us, and when my partner went to collect, they sat and had a coffee with him before he left. I can not recommend this care home more highly.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was accepted at this nursing home after she was given notice by her previous care home. What a difference. This is a small home but that is homely, staff and management friendly and approachable and any problems or queries addressed professionally and quickly. My mother has been here 16 months and has settled well. I am confident my mother is well cared for and have no concerns for her wellbeing. When weather permits the garden area and large ponds offer a quiet area to enjoy. A safe and caring environment.

How likely would you be to recommend Farway Grange Care Home (Nursing)? Extremely Likely

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Average Rating:   4.6 out of 5

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Awards / Recognitions

January 2016

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Care Home Idol 2016

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