Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
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Date Published
  • 189
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Reviewer Connection to Queensmount Care Home
  • 60
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Total of 189, showing 1-20
Review from J A (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on reception are always warm + welcoming, happy to help when needed. I have found both nursing + care staff caring and conscientious and always ready to meet her needs. Also if she has a medical problem action is taken to address the issue and she is given the relevant treatment. The activities
staff are excellent and do their best to meeting mums needs and stimulate her with thought-provoking games and fun activities. They are very attuned to the needs of the residents and go out of their way to keep them happy. Mum is happy eating snack and the restaurant staff have got used to this and are always kind and courteous. Mum and I find the laundry staff extremely helpful + cheerful. They light up the room whenever we see them.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Caring" and "Conscientious" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from Corin B (Grandson of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queensmount Care Home is an excellent place that makes all residents feel prioritised, and well-looked after. Personal needs are met extremely responsively and dealt with great care. I would personally highly recommend this place.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Keith P (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend was a resident at the care home for about a year. During his time there, he received excellent care, and was always made to feel part of the family. The staff were so nice and friendly towards us when we used to visit, so high praise to all the staff. It was so nice that after his funeral,
family and friends were invited back to remember him.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Friend received the best possible care.

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Review from A B (Nephew of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had my late uncle's wake at Queensmount after his funeral. It was lovely to see some of the staff attend the funeral. He really did have a nice stay at the care home for his last year of his life and made some lovely friends, some residents and some staff.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss . It is lovely to hear that your Uncle made some lovely friends while he was at Queensmount care home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Unitia C (Friend of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of a former resident, my husband was his friend for 55 years. The wake of my friend was there at Queensmount Care Home. I thought it was very well done. All the friends and family were greeted and shown where to be seated. The staff were very good, courteous and helpful. Beautiful and
exclusive place, the food laid out for everyone and drinks were wonderful. It was a happy atmosphere as many people knew one another and I enjoyed the video of my friend racing at Goodwood.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear words like "Courteous" and "Helpful" being used to describe our Staff. Hopefully you will go away from this feeling like your Friend received the best possible care.

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Review from L B (Daughter-in-law of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount is such a special place. The staff are so caring and friendly, not just to the residents but their families too. There's always something fun for the residents to enjoy daily and the staff go out of their way to ensure that all residents are treated with dignity and respect. I couldn't recommend
it enough to anyone considering moving into care.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Caring" and "Friendly" being used to describe our Staff. It is lovely to hear that you would recommend Queensmount care home. We hope to continue providing your loved one with the best possible care.

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Review from C N (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for by staff at Queens mount for over 3 years now. During that time I have been very impressed by the level of care given by all the staff. The nursing care has been excellent and the staff know my mother's needs in great detail. The staff who organise activities have been amazing
- always arranging some fun activities each day but also have been super kind and go above and beyond their remit.
Whenever I visit I am always welcome and it feels like a home from home. My mother is very happy at Queensmount and this is down to all the lovely staff.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care and It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope you all feel like a part of our Queensmount family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from R G (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never do reviews but these guys were so good, I just need to say how excellent the care they gave mum, all such friendly staff nothing was too much trouble, our only regret was we didn't move mum in sooner.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear you feel the care given to your Mum was excellent. We hope to continue providing your Mum with the best possible care.

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Review from S N (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a recent resident at Queensmount, initially on the residential floor then the nursing floor. Sadly mum was only at Queensmount for a very short time but once she settled in, she seemed to thoroughly enjoy living there. The staff were highly professional in all aspects of her care.
Mum
has always been a quiet person but the staff encouraged her to participate in the various activities, she particularly loved it when animals came into the home and we have some lovely memories of her stroking the Easter chicks. All the staff are so kind and thoughtful not just to mum but to the whole family. She was extremely well cared for and I am grateful to the staff for making her last days as comfortable as possible. The home certainly lived up to recommendations from friends and our overall expectations. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Queensmount Care Home

Thank you for your lovely review. We are saddened to hear about your loss of your Mum. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is lovely to hear that your mum enjoyed the animals and you can cherish the memories with the Easter chicks. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from T S (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently attended a memorial service at Queensmount, held for the families of residents who had passed away in the previous 12 months. It was a lovely service, so nice to once again see the staff who had been so kind and caring towards my father and to us, his family, at the end of his life. My father
first stayed on the residential floor, but as his needs increased he was able to receive nursing care, the nurses are on duty day and night, the care was excellent, very professional. Staff turnover appears to be low, my father appreciated having help from people he had become familiar with, and come to see as friends - cleaners, kitchen staff, entertainment staff, carers and nurses all contributed to his well being. A big thank to everyone.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are saddened to hear about your loss but we are happy to hear you could feel at ease with your father in our care. Thank you for choosing Queensmount Care Home

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Review from Veronica W (Respite Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and
beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount Community. It is always nice to hear words like "Serenity" and "Calm" being used to describe our care. We hope to continue providing your loved one with the best possible care. We look forward to seeing you again.

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Review from M F (Ex Family Member) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at the home for 3 years.
She was very happy there, all the staff were so good with all her needs and always friendly to her and myself when I used to visit her.
She passed away in October 2024. All the staff were so comforting when it happened. I have been back to the home since her
passing and have been made so welcome.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. we hope you have gone away from this feeling like your loved one received the best possible care.

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Review from A G (Respite Resident) assisted by family/friend published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Queensmount Care Home were highly competent and professional, embracing every dimension of the care home ethos of compassionate and healing care. They were all so attentive, warm and kind both during the day and the night time. The whole spectrum of the care home staff from reception, management
and nursing staff to cleaning and catering staff were truly exemplary in their expertise and care. With my sincere appreciation and gratitude to you all.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like "attentive" and "kind" being used to describe our care. Thank you for choosing Queensmount Care Home for your stay.

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Review from Kathleen O (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Queensmount Care Home continue to the 'Outstanding' CQC rating which is fully deserved.
Everyone no matter what their skill was kind, caring and friendly. Nothing was too much trouble. The menu and restaurant were a lovely touch of normality as was the constant activity in the lounge.
It was a pleasure to spend time with mum in Queensmount in her last days and I will remember them fondly.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Roger S (Respite Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care especially of my foot ulcer which has improved during brief stay.
Reply from Maria Ricketts, Customer Care Adviser at Queensmount Care Home

Thank you for your feedback. It is always nice to hear from Residents feel cared for and looked after within our Care Home. Thank you for choosing Queensmount for your stay.

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Review from K G (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled so well at Queensmount, right from the start. The home has an "outstanding" score, which is well deserved. It was a home from home for Mum, who sadly passed away earlier this month, Mum, and other residents, were consistently extremely well cared for and supported. Staff work together, as
a team to maintain very high standards. Everyone shows such kindness and respect to residents and visitors alike. There is a dedication that goes above and beyond in all aspects. First-class nursing support and care gave Mum a quality of life and a feeling of belonging, for which we will be forever grateful. The activities were lovely for Mum and some were brought to her, even in her final months. I cannot recommend highly enough. Queensmount is exceptional. Thank you so much.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that your mum received such high standards of care and support during her stay with us and it is great to know that she felt like part of our Queensmount family. It is lovely to hear that you were so impressed with the overall environment and activities provided at Queensmount Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Helen H (Daughter-in-law of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful well-maintained care home. After being initially apprehensive about putting my father-in-law into a home, let alone choosing one, we couldn't have been put more at ease by the lovely reception staff who eased our concerns and answered the family questions. His stay there was wonderful and
he felt right at some. From the nurses, activity staff, cooks and cleaners everyone made time to talk to you and treated my father-in-law with dignity. Words cannot sum up how grateful we are as a family for looking after my father-in-law in what was an incredibly hard time for us all. Thank you again.
Reply from Rosie Smith, Customer Advisor at Queensmount Care Home

Hello and thank you for taking the time to write such a positive review for the staff at Queensmount Care Home. We are thrilled to hear that your original apprehensions about care have been put at ease from the lovely staff within the home. We are so pleased that your Father-In-Law enjoyed his stay within the home and that your family was able to relax during a hard time knowing he was well taken care of.

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Review from S S (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Queensmount for 3 years. During this time the care they all provided for him was excellent, even during some very challenging times due to his health. The staff were always so patient, kind and caring. We couldn't have asked for a more supportive environment, both to Dad
and the family.
Dad sadly passed away in June and during the last few days we spent with him. The staff went above and beyond to look after him and us. They genuinely cared for him and we thank them all.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like "patient, kind and caring" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from D R (Son of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Queensmount for almost 6 years before she passed away there in June. I have nothing but praise for everyone who works at Queensmount. She received the best of care throughout her stay - their excellent care remained constant throughout despite Mum's deteriorating condition.
All members of staff (nurses, carers, kitchen, cleaning, finance, management etc) were thoroughly professional, friendly and supportive. They were also communicative and promptly addressed any concerns I had about Mum's care.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like "professional, friendly and supportive" being used to describe our care. We will certainly pass your comments on to the manager. Hopefully, you will go away from this feeling like your mother received the best possible care.

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Review from Stephen S (Relative of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Queensmount very clean and a friendly atmosphere, the staff seem to be very attentive to the residents' needs and nothing seems to be too much trouble, my cousin seems to be very happy there and as she suffers from a serious condition so she can't enjoy and do all the things that we all take
for granted, yes they do their upmost best for her, so she can enjoy her remaining days in comfort and be in a safe and secure environment without having to rely on careers and family to help her with her basic needs. 10/10.
Reply from Rosie Smith, Customer Advisor at Queensmount Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Queensmount Care Home. It is lovely to hear words like "attentive" used to describe our staff. We are so pleased that your Cousin is happy at the care home and that you feel she is comfortable "safe and secure". We hope that your Cousin continues to enjoy her time within the care home!

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Frequently Asked Questions about Queensmount Care Home

What types of Care is Queensmount Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queensmount Care Home have?

There are 49 Single Rooms.

What are the Facilities & Services at Queensmount Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queensmount Care Home to the centre of Bournemouth?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

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