






Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.
Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well...
Care Provided by Castleford House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.
Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).
The price(s) shown are provided by the care home. Contact Castleford House for full pricing details and T&Cs.
Contact Castleford House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Tracy Slim (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Castleford House Reviews (105)
Castleford House has a Review Score of 9.5 (9.536) out of 10, based on 12 reviews in the last 2 years.
Over all time Castleford House has 105 reviews.
I have been a regular visitor for six years. During this time, my wife has been immobile, i.e., in a wheelchair or bed. My view is that the home is not perfect but tries hard to be. My view is that the staff who care for her day to day needs, carers and nurses, all do their best for my wife. The kitchen, laundry and other 'backroom' staff all fit in to provide a quiet, efficient running of the home. I'm able to speak to management when I feel it necessary and am listened to.
My mother has been at Castleford for 18 months and the level and quality of care she receives is outstanding. The staff are undoubtedly the biggest asset in this home and I now think of them as my mums second family, all of them go out of their way to ensure all her needs are met in a professional yet compassionate manner. I feel she is surrounded by people who genuinely care about her and are reactive to any changes in her care needs. She is very well supported and extremely well fed as there is a great choice of food on offer. From a family perspective we are kept very well informed and they are very receptive to us visiting/calling when we want to. I am so glad we found Castleford as it has been an excellent choice for mum and I really don't know what we would have done without them.
Dad loves his food, the meals are wonderful.
It is a huge relief to know Dad is receiving the very best of care.
My father has been at Castleford House for approximately three months, and the different is very noticeable. He is mobile, enjoys his food and has a pleasant room. The staff go above and beyond to look after him, offering reassurance when he needs it. Very pleased with the care and how the home involve us as a family too.
Castleford is an excellent Nursing Home with very friendly, kind and compassionate staff. A highly professional all-round service is provided to all residents, who are treated with such dignity and respect by well-trained and experienced staff members. Communication is excellent, too. My mother has been a resident for 8 months now and is so much happier and content, compared to when she first arrived from hospital, thanks to all of the fantastic team at Castleford!
My partner moved in to Castleford in Early Feb. We have been warmly welcomed, nothing seems too much trouble. Staff are kind, friendly, professional. Activities staff are keen to engage him in a variety of activities. So far, very happy.
My mum moved in Castleford House 4 months ago and I've been very pleased with the excellent care she's received. I live nearby, so already knew that Castleford was highly regarded, but it's lovely to see it in practice. My mum has advanced dementia but is still mobile, but this is not a problem at Castleford and it's good to see residents being allowed the freedom and dignity to move as they please around the main living rooms. Everytime I've called in to see my mum I've seen staff treat all residents with kindness and respect. Communication between the home and me is very good - they ring with any medical concerns and we have an essigned member of staff for my mum's overall care.
Very pleasant place to visit our mum - staff are always polite and welcoming each visit. My mum always has a smile on her face. Castleford House was the best place when faced with the traumatic decision - it really feels like a home from home.
Thank you for your kind words and I will pass this on to the staff. The staff are so kind and caring and always go the extra mile to support all of our lovely residents.
Nevertheless, I take comfort from the face that mum is in the best available home and I know that, together, we are providing mum with the best possible quality of life.
The care that he has received is caring and always dignified. If there have been any problems, the staff are quick to help in any way they can. I couldn't wish for anywhere better for my dad.
Thank you for your kind words. I will pass them onto the team.
Every single time we visit we are so pleased by the way the mum is being looked after. We are always overjoyed when we see mums smiling face via social media with all the activities. We often joke that she has a far better social life than we do. Just keep doing what you do we are forever in your debt.
That is lovely and we have a amazing lifestyle team who work hard daily to make a difference each day. Thank you for your kind words.
My mother has been a resident at Castleford House for over 3 years. She has received good care that has adapted to her changing needs as required. The staff are friendly and professional and always take time out from their duties to chat when I visit. The home is warm and welcoming and my mother is happy and appears content.
Thank you for your lovely review and its so nice to hear. We always try our best to make a difference to each day. The staff are truly amazing.
The room was acceptable, but the building was kept clean by a team of cleaners who never seemed to stop. Some staff seem overworked by other staff who don't appear to do a lot. We had high hopes for Castleford, which were dashed when the original manager left.
Good Afternoon. I am the new manager and I can confirm I haven't given notice to anyone in the past two months whilst new to post, but I would confirm I take all complaints very seriously and will continue to do so. We have a new chef who has worked with all the residents to achieve home-cooked...
I'd urge you to consider this lovely home, set in beautiful gardens if you are looking for a care home for your loved one.
Thank you so much for your kind words, I have passed them on to our team.
We are really happy with the care and consideration provided to our Mother during her 2 years as a resident. Communication, care, staff, and management are excellent. Access to visit our Mother is unrestricted and the atmosphere is very good whatever time we go in. Cannot recommend the manager and his team highly enough.
Thank you so much for your incredible feedback, I will make sure this is passed on to our team.
My experience with Castleford has been excellent. The staff have been professional, caring, informative, and communicative about my relative, making me feel like part of the team, and they are very alert to any changes. My relative can be difficult, and the staff cope with this and try to find ways around the problems. My relative chooses not to eat most of what is offered, but the staff give what is asked for, and monitor any weight changes.
Thank you so much for your incredible feedback, I will make sure this is passed on to our team.
Over the past few weeks, I have noticed a visible decline in the dining experience and quality of food. Numerous staff members have raised concerns and to date, it seems to be worse than ever. I have raised concerns which seem to have been ignored by management. Bowls which are a safety issue with residents and staff as they’ve been in a very hot oven (lasagna or pies etc). The soup which is too hot or to the opposite extreme of being cold. The food coming out of the kitchen at the moment is way below standard and not the usual for Castleford sadly.
Thank you for taking the time to leave a review. I have only received one concern from you, regarding the bowls being too hot, and that matter has been addressed. You also scored activities one star, but have not said why. I will arrange for our head chef and head of lifestyles to meet with you to...
Every member of staff is kind and friendly, from the nursing staff to the carers, cleaners, kitchen staff, and maintenance. As soon as you walk in you sense that the important people are the residents, it is their home, and are treated with respect and dignity by staff, other residents, and visitors.
Mum loved the food and I had a delicious relatives' meal there!
These things all reflect the management of the home. The management style is open and friendly. The management team always listens and acts on any issue. The support and empathy from the staff has been invaluable.
Thank you so much for your incredibly kind words. I have passed them on to the team, it was a pleasure to care for and get to know Mum and all her family.
Caring for residents when I arrived, with dignity. My mother who is mainly bedbound was being fed when I arrived. Young carer was very nice and polite. Took good care of my mum's needs. She also fed her in the morning and washed her.
Mum's room was spotless and so is the care home, which also has a new foyer carpet.
Thank you so much for your kind words - they will be passed onto the team.
Mum is happy and cared for and likes the staff that look after her and considers Castleford House as her home, which is really important to us as a family. Having to move her from her home, then entrust someone else with her twenty-four hour care, is a big decision.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Castleford House.
There are no upcoming events for Castleford House.
Awards / Recognitions (8)
- 26 Nov 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
Accreditations
There are no accreditations posted yet for Castleford House.
Meet the Team (2)

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.
One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.
I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).
At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.

Welcome to Castleford.
Frequently Asked Questions about Castleford House
What types of Care is Castleford House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Castleford House have?
There are 41 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Castleford House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Castleford House to the centre of Chepstow?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castleford House to verify any information. View our terms and conditions. Castleford House has an Enhanced Service -more info.