






Castleford House nursing home is an attractive Victorian building, set in an idyllic location, near Chepstow. The interior boasts large rooms, high ceilings, massive fireplaces, all lovingly and sympathetically refurbished.
Castleford House offers stylish and comfortable accommodation for residents. There's a mixture of single and double rooms and the majority are ensuite, with a terrace or views onto gardens. Inside the house, residents enjoy bright and airy lounges as well...
Care Provided by Castleford House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note that all fees are provided on a "cost of care" basis, with the cost of the room added on. Management cannot give an accurate cost without first assessing the person.
Fees provided exclude supplements such as hairdressing, chiropody, reflexology, mobility specialist and other items (these can be discussed prior to admission).
The price(s) shown are provided by the care home. Contact Castleford House for full pricing details and T&Cs.
Contact Castleford House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Tracy Slim (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
Castleford House Reviews (105)
Castleford House has a Review Score of 9.5 (9.536) out of 10, based on 12 reviews in the last 2 years.
Over all time Castleford House has 105 reviews.
Very clean, food lovely.
Thank you very much for your lovely words, they have been passed onto our staff.
I have no hesitation in recommending this care home to anyone who is looking for a home for a loved one. My godmother had previously been in a care home in the East Midlands for 3 years. It had good reviews but Castleford is a world apart in terms of kindness, care, good management and joy.
It is a wonderful place to visit and to know that your loved one is so well cared for.
Thank you very much for your kind words, they have been passed onto our staff.
They have been kind and helpful during a deeply stressful period. We have been deeply impressed with the knowledge all members of staff seem to have about residents on a day to day basis and how they communicate that to us.
It is very reassuring and we are grateful.
Thank you very much for your kind words, they have been passed onto our staff.
The home provides a very good standard of care and I believe my sister's needs are provided adequately by attentive and caring staff.
Staff always helpful and very approachable.
Thank you very much for your review, it is much appreciated.
The staff respect the residents' dignity, treating them with kindness and patience.
The meals are nutritious and well presented.
Management willingly provide updates on the well being of the resident, on request from their family members living far away, for which we are very grateful!
Thank you for the kind words, they will be passed on to our staff.
My father has been at Castleford House for eighteen months and the staff there are always caring, helpful and supportive. We do no visit dad on a specific day or time, however, when we arrive each time he is still receiving the same care and attention so we know he is being given the same level of care 24 hours a day. Castleford House organises various activities indoors and outside during the years. We have attended this year a dog show, the Summer Fate and we are looking forward to the Halloween/Bonfire night in November. They have taken him out on numerous trips to the park for tea and cakes and even the seaside. We would confidentially recommend Castleford, it's staff and management.
Thank you very much for the kind words. It is a pleasure to look after dad.
Would like to see more activity rather than people sitting in chairs all day. Exercise is essential especially people with dementia. A physio department is needed. There seems to be only one at hospital. Castleford is a great place. Staff very kind and caring. Very professional.
Thank you for your kind words. Physiotherapy is accessed via the local NHS hospital or privately, though it would definitely be an asset if we could obtain the services of a physio in the future.
Dad has been at Castleford for over a year.
He is happy (as much as we can tell), he is always dressed smart, clean and comfortable. We visit often even if we find the visits hard. Staff are always on hand to help.
Thank you very much for your king words, it is much appreciated.
My husband is looked after very well. He is always in a lot of pain and can have extra morphine on a bad day. This is not always noticed by staff that he is in more pain. The staff are very kind though. He can go to the toilet himself but not clean himself properly so I find him with horrid dirty nails and sometimes poo on his hands. I don't know what can be done as they don't always know when he has been.
I think it has a lovely atmosphere and it tries very hard to keep people happy and well looked after.
My father is very settled due to the professional and friendly care the staff at the home give. All his needs are catered for in this warm and homely environment.
Mum has been cared for at Castleford House for four years. She has been well looked after and staff have been kind to her. Home is kept clean and tidy and we are made welcome when visiting Mum. Sometimes I feel it is a little understaffed so can get very busy then but on the whole, it's all good. I think mum gets a bit bored at times as she is still alert although wheelchair bound. But the activities lady is very good and does her best for the residents.
My husband went into Castleford House last October and settled in very well. The staff have connected with him, and they are all very kind and willing to do anything for him. He is always tidy and seems to be happy there. Good activity staff who interact with patients very well.
The care my mother received whilst at Castleford was always of a very high standard. The week leading up to her death was above and beyond the normal. The staff were excellent to all the family and treated us with compassion, whilst still retaining their professionalism and this made the situation more bearable. Mum was treated with dignity right until her last breath and we will be eternally grateful.
Everything at the home is great. I have no complaints at all about the care of my brother.
My mother has been in the care home for approximately 3 years. She has always received excellent care and has been happy and content in the environment. The staff work so hard and are always friendly, approachable and helpful. They are so dedicated and caring and make life so much better for the residents. As far as I am concerned, my mother could not be in a better place at this moment in time.
Overall, very happy with the care provided. Feel investment in reclining chairs would be an improvement on the current easy chairs, which do no provide enough head and neck support.
All in all, we were most happy with my husband's care. Perhaps if nit picking I would say a little more entertainment interaction.
Just thought I would do an update on my previous review which was over two years ago. I am pleased to report that my 94 year old Mother is still happily receiving such good care at Castleford. Indeed she hardly seems to have deteriorated much at all. She is happy and very well cared for and we are so grateful to the staff as it has been such an emotional journey as she suffers from vascular dementia. I cannot recommend them highly enough or thank them enough for looking after my mother so well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 July 2024Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Castleford House.
There are no upcoming events for Castleford House.
Awards / Recognitions (8)
- 26 Nov 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
- 08 Oct 2022Recipient: Castleford House
Accreditations
There are no accreditations posted yet for Castleford House.
Meet the Team (2)

I previously worked as a heavy plant operator, a JCB driver, a boarding manager at Lafarge Plasterboard and was then manager at Critchcraft Tiles.
One of my favourite things about my role is seeing people smile after a job is done. I find that this role is different to the other jobs I've had, it's a bit of a challenge for me. I think the ability to learn and fix a variety of tasks, many being quite challenging, is one of my strengths.
I think that one of Castleford House's biggest achievements is getting the overall "Outstanding" CQC rating. When I'm stressed I tend to go clay pigeon shooting or blame the wife (and then buy her some flowers afterwards).
At Castleford there's always help at hand if you need it. Being part of the team allows me to achieve so many things in my role.

Welcome to Castleford.
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