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Elm Grove Care Home

Somerford Road, Cirencester, Gloucestershire GL7 1TX
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Elm Grove Care Home, Cirencester
Elm Grove Care Home, Cirencester
Elm Grove Care Home, Cirencester

Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the...  

Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,425From £1,570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Elm Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)

Elm Grove Care Home Reviews (99)

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9.8

Elm Grove Care Home has a Review Score of 9.8 (9.770) out of 10, based on 26 reviews in the last 2 years. Over all time Elm Grove Care Home has 99 reviews.

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Showing 99 reviews matching selected criteria
Review from Katie B (Daughter of Resident) published on 21 August 2026 Submitted via Postal Card
Overall Experience

Mum is very happy at Elm Grove, she is well cared for and is loved, They make her smile which is lovely to see. The staff are all wonderful and go out of their way to come and chat to us during our visits - would highly recommend Elm Grove, Whether it be for rest bite or long term care.

Reply from Alessia Amato, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for recognizing the care and dedication of our team. We hope to continue providing your loved one with the best possible care.

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Review from Christopher S (Friend of Resident) published on 5 August 2026 Submitted via Postal Card
Overall Experience
Efficiently received by all
Everyone helpful, obliging, polite
Friend looked remarkable well cared for - & said he was.

Clean, tidy, warm atmosphered room & home. Every visit echoes this. Deeply impressed

Reply from Megan O'Connor, Customer service advisor at Elm Grove Care Home

We appreciate you sharing your experience with our home. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We're delighted to hear that you're pleased with the facilities at Elm Grove, we work hard to ensure our home feels welcoming,...  

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Review from Jacqueline G (Daughter of Resident) published on 4 August 2026 Submitted via Postal Card
Overall Experience

Having moved my father to Elm Grove after a diagnosis of dementia, I have been so impressed with the care and dignity that Dad has been treated with. Staff have taken effort and thoughtfullness to find out what my Dad likes to eat, do or watch on TV. He has quickly settled in and, what is very important, has company throughout the day. His wishes are respected and I feel he is safe and cared for.

Reply from Alessia Amato, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're looking forward to creating many more happy memories with you and your family.

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Review from M M (Granddaughter of Resident) published on 3 August 2026 Submitted via Website
Overall Experience
When I come to see my Grandma, the staff are always helpful and knowledgable about where she is and what she has been doing. They discuss her care professionally. I always get offered tea and biscuits during my visit.

To get in, the home feels safe with a doorbell system and check in/out book.

Reply from Megan O'Connor, Customer service advisor at Elm Grove Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Grandma in our care, and that you are given plenty of tea and biscuits! Thank you for recognizing the care and dedication of our team, we hope to continue providing your loved one with the best possible care.

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Review from T H (Niece of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience

Lovely Place to go to, to visit residents, staff very welcoming, always offer you a Tea or coffee. My Uncle is very happy Since moving in, a couple of years ago, So I'm happy cos he is happy. He loves a good singalong too. And loves his food!!

Reply from Alessia Amato, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. It's lovely to know that your uncle has been enjoying the activities and events at the home. Keeping our residents engaged and happy is one of our top priorities. We hope to continue providing your loved one with the best possible care.

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Review from R R (Husband of Resident) published on 30 July 2026 Submitted via Postal Card
Overall Experience

This review concerns a birthday party arranged for my wife who has been a resident for 2 1/2 years. Having booked a lounge to celebrate my wife's birthday I found that the efforts of all staff to ensure the success of the day were wonderful. Without any requests cakes, biscuits, coffee, tea were provided for all our guests. I was very impressed by the effort made on behalf of my wife to give her a happy day.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

We appreciate you sharing your experience with our home. We are so pleased that you were impressed with the Birthday Party provided for your Wife and we are delighted to hear that our team have made a difference to your family's experience. Please don't hesitate to reach out if there's anything more we can do.

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Review from Lorraine G (Daughter of Resident) published on 21 July 2026 Submitted via Postal Card
Overall Experience

I would recommend this Carehome to anyone. The Care & attention given to my mother was excellent, All the staff were friendly & kind, & always a friendly smile. Nothing was too much trouble.

Reply from Alessia Amato, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words. We're so glad that the warmth and kindness of our staff have come through in your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review from Janie C (Daughter of Resident) published on 8 July 2026 Submitted via Postal Card
Overall Experience

We as a family couldn't be more happy with the care that our mother has been given since being at the Elm Grove Care home, Management & staff couldn't be more helpful & friendly, nothing too much trouble and always happy to help with any queries we have, Our Mother is happy & Content & feels safe in her surroundings. Says she's never lonely as someone's always popping in for a chat,

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

We're so grateful that you've taken the time to share your thoughts, knowing that you feel reassured about your loved one's care is the best feedback we can receive. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We are pleased to hear...  

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Review from Chris S (Respite Resident) published on 12 June 2026 Submitted via Website
Overall Experience
I was sent here from hospital 3 weeks ago. What a place this is. The rooms and all areas are lovely. The food is brilliant. Ive never really been a desert person but I have to eat them even if im full because they are so nice. Which is good because before coming in here i hadnt eaten properly for months. Everyone, from the chefs, the cleaners, the management, maintenance, the nurses and the carers are so nice. They are friendly and they do really care. I wouldnt call this a care home because they all make me feel like it is my home. And I wouldnt call the people that work here staff because they feel like friends and family. Im so lucky to have been sent here.
If any of you reading this are looking for a home for yourself or family member, definately come and see here.

I dont know how BUPA chose their staff but BUPA however you do it dont change it. Everyone here is perfect for their jobs.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

We're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that you are impressed with the high standards of care provided and the meals provided at Elm Grove Care Home. We are happy to hear you feel like a part of our Elm Grove family. We're looking forward to creating many more happy memories with you.

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Review from R J (Daughter of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

My mum seems happy and has taken part in many of the activities. The staff are all friendly, making a point to say hello each time I visit.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

We're so grateful that you've taken the time to share your thoughts. We are pleased to hear that your Mum is happy at Elm Grove Care Home. Thank you for recognizing the care and dedication of our team. We're committed to continuing to support you and your family in every way we can.

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Review from V F (Resident / Service User) published on 30 April 2026 Submitted via Postal Card
Overall Experience

Comfortable, helpful staff over a period of time, service slower but always helpful.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

We appreciate you sharing your experience with our home. It is always wonderful to hear words like "Comfortable" and "Helpful" being used to describe our staff and we will discuss your feedback with the home's manager to help them continually improve their service. We're committed to continuing to support you in every way we can.

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Review from Susan W (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience

Our experience of Elm Grove is excellent. The staff cannot do enough for the residents and sometimes come in outside their working hours to give extra care and support when my father returned from the hospital. The Chestnut Lodge manager stayed on well beyond her finishing time to see my father safely return. My father has recently celebrated his 90th birthday. He was asked what he wanted for a special breakfast, and a member of staff brought in croissants and clotted cream on her day off. He was given a birthday balloon and made a special cake, and all the staff working on the day came and said happy birthday to him. We were also able to hold a party for the family in the front lounge of Elm Grove.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for your lovely feedback. We are happy to hear you find our home to be excellent. Our staff really strive to go above and beyond every day so it's lovely to hear that this has been appreciated, we will pass your kind comments on to the whole team. Thank you again for taking the time to leave us your review.

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Review from Robert P (Son of Resident) published on 26 March 2026 Submitted via Website
Overall Experience

I can't say enough about the staff and the management of Elm Grove Care Home. Mum is very well taken care of and it's obvious they go over and above for her comfort, her well-being and ever changing daily requirements. With being across the Atlantic, we try to do a video call once a week, sometimes a challenge as Mum sleeps quite a bit and it's hard to coordinate a time, but the staff do their best. I am very pleased with the level of support and overall concern shown to my mum at the Elm Grove. My only concern would be the frequency of staff turnover. It's important that mum recognizes and is comfortable with consistent faces. Unfamiliar faces can cause trust issues and stress.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are delighted to hear that our team have made a difference to your family's experience. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from D W (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

Elm Grove is an excellent care home. It has a really nice atmosphere with a very friendly and professional staff, who genuinely seem to care. My mum is very well looked after.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

Thank you very much for taking the time to leave your review. We are so pleased to hear how well your loved one has settled in with us. Providing exceptional care is at the heart of what we do. Please don't hesitate to reach out if there is anything else with which we can help.

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Review from Alison H (Daughter of Resident) published on 20 March 2026 Submitted via Postal Card
Overall Experience

I cannot thank Julie and her amazing team of staff enough. This has been a special month for us, with Johns 90th birthday. A lovely cake was brought to his room with staff all singing 'happy birthday'. Also he was able to request a 'special breakfast' where he got the idea for clotted cream to go with croissants, I'll never know, but what he wanted was what he got! Julie was then super helpful in facilitating a party for all the family, even coming in on her day off. Amazing memories for all of us. Thank you SO much.

Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

We appreciate you sharing your experience with our home. It is so wonderful to hear that you and your loved one had an amazing time at the birthday party. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review from Janet P (Wife of Resident) published on 18 March 2026 Submitted via Postal Card
Overall Experience

My husband is being cared for extremely well. On two occasions the manager of his sector has giving up her own off duty time to make sure his needs a met. I cannot speak too highly of he and all the caring staff at his helm!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

Thank you for your lovely review. We are pleased to hear how at ease you feel with your husband in our care. We are proud to have such dedicated staff who go above the line of duty to provide the utmost level of care to our residents.

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Review from Janet P (Wife of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

I was particularly impressed when my husband developed a very high temperature. His temperature and blood pressure (very low) were carefully monitored, and when condition became worse, he was quickly rushed to hospital. After his condition was stabilised after 3 days, he returned to Elm Grove to a very warm and caring welcome - I cannot rate the staff too highly! They are brilliant!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

It's always encouraging to read reviews like this. We are glad to have been able to help you and your loved one at such a difficult time. It's great to hear that your husband has stabilised and has settled back in with us. Your comments are a testament to the dedication of everyone in the home. Please don't hesitate to reach out if there's anything more we can do.

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Review from K C (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Thank you to each and everyone of you. Such a lovely caring home and I can feel at ease that mum is being cared for so well.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

Thank you for your lovely review. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing your loved one with the best possible care.

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Review from Hannah W (Granddaughter of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience

When visiting the home, everyone was very welcoming offered drinks and pointed in the right way. Grandads room was always clean and tidy, staff always checking in to see if he or us needed anything. Would always go above and beyond.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

Thank you for your lovely review. We are delighted to hear that our team have made a difference to your family's experience. Please don't hesitate to reach out if there's anything more we can do.

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Review from Sarah J (Daughter-in-law of Resident) published on 14 October 2025 Submitted via Postal Card
Overall Experience

My father-in-law was definitely made to feel it was home from home, and that as a family we all very much appreciated the care, friendship and support he received was amazing, on our visits everyone was always cheerful and friendly.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're committed to making every day as positive and comfortable as possible for your loved one.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

News (3) & Events (0)

News
  • 08 Jul 2025

    Twenty-one staff members from across six Bupa care homes have joined forces to raise over £4,000 for Cancer Research UK. The team of carers climbed 6.4km to the summit of...

  • 02 Apr 2025

    Residents at Elm Grove Bupa Care Home were recently delighted to welcome Poppy the pony to their home. Elm Grove’s senior activities co-ordinator, Kelly Motti, invited Dinky Ponies to visit...

  • 03 Jan 2025

    Elm Grove Bupa Care Home in Cirencester is set to welcome a special visit from a virtual dementia tour bus on Sunday 26th January to give the wider community and...

Upcoming Events

There are no upcoming events for Elm Grove Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Elm Grove Care Home.

Meet the Team (6)

Kim Chivers
Kim ChiversJob Title:Home ManagerJoined: 2007

Hi, I am Kim, the home manager at Elm Grove. I started my caring career at Elm Grove 18 years ago and subsequently transferred to Ashley House. In 2025, I came back to Elm Grove as home manager.

I am a very proud mum of one- Amelia, who is 6. I love going on holidays with my husband, Garrick, and Amelia. When that’s not possible, a cold G&T does the trick.

Kelly Motti
Kelly MottiJob Title:Senior Activities Co-ordinatorJoined: 2022

I'm Kelly, the senior activities co-ordinator at Elm Grove. I have worked here since 2022.

I love organising events and activities for our residents. I am always looking for new and exciting ways to bring smiles to our residents' faces. Seeing them smile brings me so much happiness.

I live in Cirencester with my husband, Bruce and 4 children, Ryan, Charlie, Harry and Ellie-May. We have 2 cats, Bonnie and DJ and a dog, Finley.

In my spare time, I love to do things with my family. I play darts and skittles for a family team. I also love doing crafts and making things.

Ian Gough
Ian GoughJob Title:Chef ManagerJoined: 2017

I’m Ian, the chef manager at Elm Grove. I’ve worked for Bupa for just over 7 years now and am very passionate about “inclusivity not exclusivity”, so no one misses out regardless of their dietary needs.

I live just outside of Cirencester with my wife Sophie, daughter Felicity and cat Max. In my spare time, I enjoy family days out, gardening and Sudoku.

Trudi Read
Trudi ReadJob Title:Head HousekeeperJoined: 2007

I'm Trudi, the head housekeeper at Elm Grove. I have worked here for 18 years.

I love interacting with the residents, and I'm always happy to have a little help from them.

I have a partner, Kev and a daughter, Jess. I live with Colin the dog, Pedro the cat and Fernando the royal python.

In my spare time, I enjoy playing darts and going to rock concerts. I'm also studying for a degree in psychology and counselling.

Mukhtar Muhammad
Mukhtar MuhammadJob Title:Senior Carer

My name is Mukhtar Muhammad, and I am a senior carer at Elm Grove Care Home. It is here that I found my passion for care, and I truly feel privileged to work in a field where I can support our residents and their relatives while continuing to grow as a professional. I also feel very honoured to serve as a diversity and inclusivity champion, where I focus on fostering a positive and inclusive environment for our team. I have been fortunate to learn from, and continue to learn from, an exceptional nursing team and supportive colleagues. Beyond my care role, my passion for archaeology and history drives my curiosity about how past events shape the present. This connection inspires me to contribute to making the world a better place.

Daniel Read
Daniel ReadJob Title:Maintenance OperativeJoined: 2023

I'm Dan, the maintenance operative. I have been working at Elm Grove since 2023, and I love working with the team and making a difference for the residents. Since being with Bupa, I have had a big input on the building changes and remodelling of the home, as well as turning previously unused spaces into wonderful places for our residents to enjoy.

In my spare time, I like to spend time with my fiancée, Leanne and our two boys, Lucas and Arthur. I also play football for a local team and darts for my family team, whilst still finding time to attend my rock festivals.

Frequently Asked Questions about Elm Grove Care Home

What types of Care is Elm Grove Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Grove Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Elm Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Elm Grove Care Home to the centre of Cirencester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Grove Care Home to verify any information. View our terms and conditions. Elm Grove Care Home has an Enhanced Service -more info.