Calway House

Calway Road, Taunton TA1 3EQ

Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).

Group: Somerset Care

Person in charge: Doreen Paisley (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 92 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 92

Rooms with ensuite WC: 92

Weekly Charges Guide: Personal Care Single from £1100 Nursing Care Single up to £1600 (These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Calway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Calway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.328 for Calway House is calculated as follows: ( (90 Excellents x 5) + (94 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 204 Ratings = 4.328

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.761 Points relating to the number of positive Reviews for Calway House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.4 positive Reviews (92 registered maximum number of service users ÷ 5). 14 Reviews ÷ 18.4 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Calway House has a Review Score of 9.1 (9.089) from 17 Reviews


Average Ratings

  • Excellent
    8
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Calway House?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Calway House

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

My sister was in Calway House just short of three and a half years. She received loving care and attention right up to her passing when she had a nurse/carer on either side of her bed.

While reception area, lounges, dining rooms have all been redecorated, attention should be focussed on re-decorating of residents room as and when they become vacant.

How likely would you be to recommend Calway House? Likely

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Average Rating:   3.7 out of 5

Very good end of life care. The staff team prevented hospital admission for my friend for the last 2 years. Our family are grateful for the care.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.7 out of 5

I have been very impressed by Calway House and the care I have observed.
The surroundings are lovely, a nice communal garden, pleasant private bedrooms with great facilities and a team of carers and nurses delivering excellent person-centred care.
The residents appear very well supported and taken care of in all respects.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   5 out of 5

The care home is a wonderful facility. Very homely with staff who are very caring and attentive.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.7 out of 5

Lovely new building. The rest is just being updated. Problems with car parking. Staff are very friendly and approachable. Tension within activities staff.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has resided at Calway House for 3 1/2 years (residential care). Over Christmas, her health deteriorated quickly and dramatically. The staff were kind and supportive, making the transition to nursing seamless. They looked after the whole family in a kindly, professional manner which was greatly appreciated.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   3.8 out of 5

Most importantly staff are kind and thoughtful. The dignity of residents is considered at all times. Special activities are consistently on offer for dementia patients if appropriate and their interests and abilities are properly taken into account. Food is good, with efforts made to provide favourite items and drinking is well monitored. Staff try to provide a homely atmosphere and encourage residents to input and offer an opinion.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.3 out of 5

Calway House is a well run, caring nursing home that has been my Mothers home for five years. She has been treated with respect and dignity by the excellent staff and the home is light and airy with good facilities.

How likely would you be to recommend Calway House? Likely

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Average Rating:   4 out of 5

My Auntie always seems well cared for and the staff are very friendly and approachable.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   3.8 out of 5

Very favourably impressed by observations, over the past 18 months, during monthly visits from my local church.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.5 out of 5

Very early days but first impressions are good. There is a prompt response when help is called. Staff are attentive and considerate. They come up with their own initiatives to make life easier. There is a positive attitude to any comments or suggestions.

How likely would you be to recommend Calway House? Likely

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Average Rating:   3.8 out of 5

Calway House is well run by the manager. As with all care homes, more staff would help. It would also be better if staff spent a little more time chatting with residents instead of form filling on the computer. The staff now look very unprofessional not in uniform and hard to recognise for residents. Car parking is an issue and rooms need repainting, especially as the new block shows them up!

How likely would you be to recommend Calway House? Likely

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Average Rating:   3.8 out of 5

The home is always very clean and tidy and the staff are very helpful under difficult circumstances with my mum.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.7 out of 5

My uncle moved into Calway House in September 2015 and my aunty in January 2016. It was important that they were able to stay together. My aunty has dementia and is in the secure unit but my uncle can visit her whenever he wants to. They are very well cared for and are both happy. They have lovely en-suite rooms. The food is very good. My uncle joins in the activities that are organised.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   5 out of 5

My mother entered Calway House nursing wing two and a half years ago. In that time Calway House has nursed her back to being able to live a far better standard of life than before. She requires a sodium drop every other night, its this level of nursing care, that enables her to enjoy her family who visit regularly. The staff, management, nurses and especially the health car assistants make it as homely as possible also the activity staff arrange numerous things to provide stimulation including trips out. On top of everything the hairdresser (in house ) keeps them looking good.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was at Calway House for 16 and a half years, first in the Residential wing and for the last 20 months in the Nursing wing. Both she and I have had the most wonderful relationship with all the staff, admin, nurses, carers and cleaners alike, and the care, warmth and understanding they have all showed us throughout has been exemplary. My mother died peacefully on 28th January in the best possible place she could be at the end of her life. I cannot thank the staff enough. I never had a moment's concern over her care and would recommend the home to anyone.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   5 out of 5

Coming into a care home was not a wanted or expected situation and the idea distressed the whole family, we were very pleasantly surprised at our experience so far. My father has been treated with dignity and care, encouraged to maintain normal life and we have been made very welcome.
We have had one concern with one weekend but when our concerns were raised the manager addressed it and replied immediately. Virtually all the staff are excellent and those that are not stand out massively.

How likely would you be to recommend Calway House? Extremely Likely

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Average Rating:   3.7 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 17 May 2018

Large room with lovely views out onto well kept gardens, the room has ensuite facilites furnished to a high standard

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Calway House