Calway House

Calway Road, Taunton TA1 3EQ
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9.8 93 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £2380
  • Self-Funded Residential Dementia Care: £1750 – £2380
  • Self-Funded Nursing Care: £1750 – £2380
  • Self-Funded Nursing Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Residential Care: £1750 – £2380
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2380

Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Harvey (Business Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Calway House Reviews (93)

9.8

Calway House has a Review Score of 9.8 (9.756) out of 10, based on 18 reviews in the last 2 years.
Over all time Calway House has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Calway House
  • 28
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Total of 93, showing 1-20
Review from J D (Friend of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted in March 2024 for end of life care and although she was bedbound all staff were very kind and supportive both to her and myself. It helped us get through a very traumatic time.
A friend of mine is also currently at Calway House and is always happy, well cared for and settled.
All staff seem genuinely fond of her and spend time with her. I always find the atmosphere calm and caring.
Reply from Calway House, Somerset Care at Calway House

Thank you so much for your kind review for Calway House. It was a privilege to care for your dear wife, and we are glad to have also been able to offer our support to you. We strive to provide a calm, caring and welcoming atmosphere at Calway House, and we are so pleased to read that your experience - and that of your friend and resident - reflects this. Best wishes,Calway House

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Review from J S (Stepdaughter of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmum went into Calway House, Spruce, in January 2023 as she could no longer care for herself, she had beginnings of dementia and her mobility was poor. The staff were very caring and mum made lots of friends, everyone seems to know her. Earlier this month, due to her extremely poor mobility
and progressing dementia, she had a fall and fractured her knee ending up in a plaster cast. She spent 5 days in hospital which accelerated her dementia/confusion however she had a lovely welcome back to Calway House by all the staff, although she is now in Nursing Care. She has a lovely room overlooking the garden, and although it is taking her time to get used to a different room, the care has been wonderful. We know she is safe and well looked after in their care. Rooms and premises are always clean and tidy. We are kept up to date if any problems arise or changes in medication or her care.
Reply from Calway House, Somerset Care at Calway House

Thank you for your kind words about the care your Stepmum receives at Calway House in Taunton. It is a privilege to care for her, and we are touched by your feedback. We understand that the progression of dementia affects not only the individual, but their loved ones as well, so we do all we can to support the whole family - we are pleased to hear that your experience reflects this. Best regards,Calway House

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Review from Sue D (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care mum is receiving at Calway House. Mum has settled in well. The staff are very caring towards mum, always kind and patient. We are welcomed when we visit and staff happy to answer any questions or discuss any issues. The home is always clean and well maintained. The outdoor space
is a real bonus and mum loves sitting in the garden.They are very receptive to suggestions. I recently commented to the manager that the main door was difficult to navigate with mum in her wheelchair due to a slightly raised threshold. The manager came to look at it with me and said she would request an opinion from their maintenance team. Within about 4 weeks, the threshold now has a small ramp on it which makes wheeling the wheel chair over so much easier and more comfortable for mum. Thank you for listening and taking action.
Reply from Calway House, Somerset Care at Calway House

Thank you for taking the time to leave a review for Calway House. We are so pleased that you are happy with the care your Mum receives, and are glad that we were able to act upon your excellent suggestion to make it easier for her to get out and about. We are always open to ideas to further improve the care and support that we offer, so a huge thank you for speaking with us about this. We will share your kind words and feedback with the team, and looking forward to welcoming you back to Calway House for your next visit. Best regards,Calway House

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Review from Sally B (Niece of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience of Calway House was for my father in 2020. He was elderly and admitted after a hospital stay. He recovered so well at Calway that he was able to transfer to residential. He died in 2020 - only of old age. His care at Calway was outstanding. Currently, my Aunt is in Calway House.
She was very ill upon arrival and was only expected to live for two months. Her recovery has been dramatic. This is due to the care and kindness of all the staff. We as a family cannot thank everyone enough.
Reply from Calway House, Somerset Care at Calway House

Thank you for taking the time to share your feedback for Calway House. It was a privilege to care for your dear Dad, and we are glad to be able to support your family once again in caring for your Aunt. We will share your kind words with the rest of the team. Best regards,Calway House

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Review from Maggie B (Friend of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Perceptive & supportive response from very first enquiry for 2 older people for whom managing daily life at home, one caring for the other, had become too challenging. Refreshing 'want to help' attitude in a broader overstretched social care environment. More than once have felt relief that what I
thought might present a hurdle has felt so easy. Thorough assessment, efficient admission processes, clear communication throughout. Felt able to trust the obvious skill of nursing, and activities staff from day one. Warm and welcoming ethos seen from staff in all roles. More commendable in light of how demanding this work is, and the challenges presented during settling in period. Thoughtfulness demonstrated in so many ways. Thank you
Reply from Calway House, Somerset Care at Calway House

Dear Maggie, thank you so much for taking the time to leave your 5-star review for Calway House in Taunton. We are so pleased that we were able to smooth the transition into care for your two friends, and in doing so, also provide some reassurance for yourself. Your kind words mean a lot to us. Please take care.

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Review from Philippa H (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Calway House since November 2022 and as a family we have been extremely happy with the care she receives. All staff really do an impeccable job of looking after her; understanding her complex needs, advocating for her, looking after her, keeping her safe and happy. We
always feel welcome when we visit and included in her care. It was not an easy decision to accept that mum needed to move into full time care but we genuinely could not have asked for a better care home for her, and on top of that knowing that my dad can still feel such an integral part of her life despite not living with her.
We are incredibly grateful for the support we have received and every staff member is brilliant. I would also mention that the care home manager clearly cares a great deal about her residents.
Reply from Calway House, Somerset Care at Calway House

many thanks for your kind words and 5-star review for Calway House. We are so pleased to read that your mother feels safe and supported in our care, and that her family continue to feel involved and included in her day-to-day life. Providing tailored care which enables families to stay connected is what we strive for. We look forward to welcoming you back for your next visit.

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Review from Susan T (Power of Attorney of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exactly the care we wanted showing kindness and compassion
Reply from Orla, Somerset Care at Calway House

Thank you for your lovely feedback. We're pleased to hear that we've been able to provide the care you were hoping for, with kindness and compassion at the heart of everything we do.

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Review from V W (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been staying at Calway House having respite care after a stay in hospital. She had heard good reports from friends in her church about Calway House and so we chose this setting.
On her release from hospital, she was really quite unwell and had lost a considerable amount of weight. She
was assessed comprehensively by the care home in the hospital so her care could be tailored to her needs on arrival.
I have visited her 2-3 times a week during her time at Calway and have always been impressed by the welcome from all staff members and the care of residents I have seen. All staff seem to do a variety of jobs and just work together to make sure things are done, this includes admin and management who interact and mix with residents. The food is a good standard and always presented well, with residents being encouraged to eat together as a shared experience. Twelve weeks after leaving the hospital my mum is now well enough to try moving home.
Reply from Somerset Care, Somerset Care at Calway House

Thank you so much for taking the time to share your feedback for Calway House. We are delighted that you would rate your mother's respite stay with us as 5-star and are so pleased to have been able to support her recovery. May we wish you, your mother, and your family all the very best for the future.

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Review from N S (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
December 2023 both my parents came into your care as they could no longer live independently! Dad was transferred to the dementia unit in April 2024, whick was more catering for him. Mum and dad met up most meal times which was lovely. All care staff friendly and helpful. Mum passed away in July 2024
and dad January 2025. My brother and I have been very happy with the care given. Regular updates monthly and call if any problems, e.g falls, changes of medication. Rooms always clean and tidy and so were the premises.
Reply from Calway House, Somerset Care at Calway House

Thank you for leaving a review for Calway House, but most importantly, thank you so much for entrusting your mum and dad into our care. It means a lot to us that they both made their home with us, and were able to remain together for as long as possible. Sending you our very best wishes at this sad time. Best regards, Somerset Care.

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Review from C F (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I helped settled my dad into Calway House and then returned to my home in Australia. It has been lovely to return this Christmas and see how settled he is. Even though his dementia continues to advance and he can no longer communicate clearly, it is obvious that he is happy, content and settled in Calway.
The carers and staff are all positive, helpful and very supportive of both him and my mum, who visits everyday. Everything is clean, he is well looked after and above all safe and his smile is still as lovely as ever! My thanks to everyone involved in his care.
Reply from Sue Harvey, Somerset Care at Calway House

Thank you for taking the time to leave such a lovely review for Calway House. It means the world to us that your dad is settled and comfortable with us, and that you and his family feel supported, and reassured that he is being taken good care of.

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Review from T C (Resident) assisted by family/friend published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was anxious to come here, and it proved to be as good as you'd expected. The staff are very good, kind and considerate.
The food is excellent and I enjoy the entertainment. I am very happy here.
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Review from D M (Husband of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the kindness, thoughtfulness, and quality of care that my wife (and me!) experienced during the time she was at Calway. It was a tearful departure!
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Review from J C (Son of Resident) published on 8 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first meeting and welcoming from the manager, we have been impressed and happy in the knowledge that Dad is safe and well cared for at Calway House. The staff and communication are excellent and the home is always clean. We would have no hesitation in recommending Calway to others.
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Review from Sandra L (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was taken into Calway after a fall on 1st December 2023. Calway have been fantastic, kind, thoughtful, accommodating and extremely helpful. My mum went into Calway and I've had no worries having my dad now live there. I wouldn't want him anywhere else. He's looked after extremely well and
he's very happy there and settled in brilliantly, couldn't have wished for a smoother transition from home to a care home environment.
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Review from A G (Wife of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was excellent caring for my husband. The building is bright and airy and feels active. The staff are all unfailingly kind, patient and caring. The food is good and there are plenty of activities. I would recommend Calway House to anyone and feel very grateful for their care.
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Review from Michael M (Sister of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister lived at Calway House from 2015 until 2023. All the staff there were very kind to her and in the last years took care of her every need. As the nearest family member, I was welcomed to Calway House at any time. The staff are very professional and they are warm, friendly and engaged with their
work.
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Review from Sally M (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love and care my mother has received over the past five years has been outstanding. The staff are kind and supportive, especially during the end of life care. I know my mum was very happy and considered this her home.
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Review from Christine H (Niece of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are no words to express our gratitude to all the staff at Calway House for looking after our uncle, so much love and care they gave to him. We will always be grateful to them all and for looking after the family until his passing.
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Review from Sally B (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Calway House Care Home in December 2021 with a broken pelvis. The colleagues there helped Dad through his injury and over the months enabled his rehabilitation. He lived a really content life and when old age finally came for Dad, the staff in Calway were incredible. Rather than have him
go into a faceless, unpleasant hospital, they nursed him in his own room. The care and love they had for Dad was incredible. We couldn’t have found a better place for Dad for his last eighteen months of life and we honestly can’t find the words to thank the staff for the care and dignity they showed Dad in the days leading to his passing.
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Review from E R (Daughter of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Calway House Care Home since December 2022. She is settled, safe and happy. The care staff are amazing, kind, sensitive and caring but also have fun with Mum! The whole team, from management to the housekeeper, are all very supportive to the family and care plans are
updated with the family every month. The care home endorses a homely environment and is very aware of individual needs. I have been able to put Mum's own furniture in her room which makes it very homely and familiar for her. I cannot thank Calway House enough.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Calway House is calculated as follows: ( (167 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.978 Points relating to the number of positive Reviews for Calway House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.

Frequently Asked Questions about Calway House

What types of Care is Calway House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Calway House have?

There are 92 Single Rooms.

What are the Facilities & Services at Calway House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Calway House to the centre of Taunton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Calway House to verify any information. View our terms and conditions. Calway House has an Enhanced Service - more info.