Calway House, Taunton, Somerset
Calway House, Taunton, Somerset
Calway House, Taunton, Somerset

Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).

Group: Somerset Care

Person in charge: Doreen Paisley (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 83

Rooms with ensuite WC: 83

Weekly Charges Guide: Personal Care Single from £870 (These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.) Nursing Care Single up to £1330 (These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Calway House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 05 Oct 2017

Large room with lovely views out onto well kept gardens, the room has ensuite facilites furnished to a high standard

Reviews

8.8 Calway House has a Review Score of 8.8 (8.759)

The Review Score of 8.8 (maximum of 10) for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Calway House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Calway House is calculated as follows: ( (43 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 72 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.301 Points relating to the number of positive Reviews for Calway House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 5 Reviews ÷ 16.6 Target = 0.301

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Calway House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Calway House

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

My uncle moved into Calway House in September 2015 and my aunty in January 2016. It was important that they were able to stay together. My aunty has dementia and is in the secure unit but my uncle can visit her whenever he wants to. They are very well cared for and are both happy. They have lovely en-suite rooms. The food is very good. My uncle joins in the activities that are organised.

How likely would you be to recommend Calway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Calway House is a very happy place for my mother to be. I feel she is safe and well cared for. They have created a special wishing tree for residents to request anything they like. Mum has asked for two requests and they were granted almost immediately. I do feel the food choices could improve though.

How likely would you be to recommend Calway House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has found security and safety during her three years at Calway House. She has been very well cared for and made friends.

As a family, we are reassured that she is in a good place, where staff go that extra mile to accommodate her needs.

How likely would you be to recommend Calway House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother entered Calway House nursing wing two and a half years ago. In that time Calway House has nursed her back to being able to live a far better standard of life than before. She requires a sodium drop every other night, its this level of nursing care, that enables her to enjoy her family who visit regularly. The staff, management, nurses and especially the health car assistants make it as homely as possible also the activity staff arrange numerous things to provide stimulation including trips out. On top of everything the hairdresser (in house ) keeps them looking good.

How likely would you be to recommend Calway House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was at Calway House for 16 and a half years, first in the Residential wing and for the last 20 months in the Nursing wing. Both she and I have had the most wonderful relationship with all the staff, admin, nurses, carers and cleaners alike, and the care, warmth and understanding they have all showed us throughout has been exemplary. My mother died peacefully on 28th January in the best possible place she could be at the end of her life. I cannot thank the staff enough. I never had a moment's concern over her care and would recommend the home to anyone.

How likely would you be to recommend Calway House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coming into a care home was not a wanted or expected situation and the idea distressed the whole family, we were very pleasantly surprised at our experience so far. My father has been treated with dignity and care, encouraged to maintain normal life and we have been made very welcome.
We have had one concern with one weekend but when our concerns were raised the manager addressed it and replied immediately. Virtually all the staff are excellent and those that are not stand out massively.

How likely would you be to recommend Calway House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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