Calway House

Calway Road, Taunton TA1 3EQ
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9.6 93 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).
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Care Provided by Calway House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £2380
  • Self-Funded Residential Dementia Care: £1750 – £2380
  • Self-Funded Nursing Care: £1750 – £2380
  • Self-Funded Nursing Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Residential Care: £1750 – £2380
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2380

Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.

Contact Calway House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Calway House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sue Harvey (Business Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Calway House Reviews (93)

9.6

Calway House has a Review Score of 9.6 (9.571) out of 10, based on 15 reviews in the last 2 years.
Over all time Calway House has 93 reviews.

Overall Experience
  • 65
  • 26
  • 2
  • 0
  • 0
Date Published
  • 93
  • 5
  • 10
  • 15
  • 78
Reviewer Connection to Calway House
  • 28
  • 14
  • 10
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 61-80
Review from Simon C (Son of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
If I ever need to go into a care home, I hope my children will choose Calway House. The care given to my father has always been good, and they have always kept me informed of any issues. There always seems to be some activity going on during the week, and the gardens are well maintained and accessible
during the good weather.
Reply from Rachel King, Marketing & PR Manager at Calway House
Thank you for taking the time to review Calway House, and many thanks for your lovely comments; they are much appreciated.
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Review from S W (Sister of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident since September last year. Since then he has appeared to have settled well although, as he is monosyllabic, he is unable to express himself. I have to assume that he is happy. I have been pleased with the level of care he receives apart from occasions when he has not been
dressed appropriately, not showered and teeth dirty when agency staff have been involved. The regular staff are very kind and caring for my husband. They treat him with dignity and respect and try to involve him in activities. It would be nice if there was more continuity with the staff. The management is good too.
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Review from Graham W (Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for 2 weeks as a convalescent period after open-heart surgery (rather than go home)
I wanted personal security against any unexpected health incidents but did not require anything more than minimal nursing care and access to district nurses and a GP for post discharge tests.
This worked our
excellently. Very good room (lovely en-suite wet room) quiet, peaceful. Appearance and atmosphere of Calway House is very good. Staff really kind and accommodating, some shifts a bit less organised and attentive than others but overall an excellent experience. I made a good choice.
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Review from Joan H (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mum receives. Staff are very friendly, caring and professional. Family visitors are welcomed and this is much appreciated.
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Review from Katie P (Granddaughter of Resident) published on 16 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my nana today, I’ve worked in a few care homes and nursing homes over the years and at times it’s a thankless task. I was so impressed today, the staff were great and obviously cared about the work they do, everywhere was so clean yet homely, and accommodating to all. I had my young
children with me who were apprehensive about coming, they both thought it was great and could see their nana was being so well cared for. It’s been a difficult time for my mum, aunty and grandad worrying about nana since she developed dementia and living away it’s been hard to see the strain it’s had on them and not being able to do much to help. Knowing she’s safe and being cared for by such a great team has really helped. I just wanted to say Thank you and keep up the excellent work. Best wishes.
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Review from P W (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In a good way, they have settled my father into the nursing home and filled us with confidence that he is in a good place where he can recover and get him ready to come home from his injuries.
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Review from James D (Brother of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my sister I have found her a lot happier than she has been for a long time.
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Review from Diana S (Wife of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and caring. My husband is happy to be here for respite care and I feel sure that he will be safe and entertained.
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Review from Kim W (Daughter of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Calway House for the past two and a half months. All the main areas are bright and light and Mum has a good size room on the ground floor with access to the gardens. She finds the food very good ( she is a retired cook herself) and the staff very kind and friendly. She
very much enjoys taking part in activities. I have noticed a huge reduction in her anxiety levels as the weeks have gone on, and indeed my own as I believe she is being very well cared for. The staff are relaxed but diligent and when Mum had a minor problem they dealt with it sympathetically and professionally. Very highly recommended.
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Review from Yvonne F (Daughter of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is one of the best in Taunton for providing care and compassion to all its residents. The staff work very hard to maintain a warm and friendly atmosphere, and carrying out the required care for its most vulnerable residents.
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Review from Margaret W (Friend of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good home with dedicated staff. Mr friends hearing and sight are not good so he finds communication difficult which leads to frustration.
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Review from D C (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are dedicated to the roles they serve. My mother has always seemed happy.
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Review from Denise B (Daughter-in-law of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff very caring and think the home is lovely and no smell to it.
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Review from Andrew C (Nephew of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Put it this way, I cannot fault it.
But then I'm not the one living here!
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Review from M T (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident now for the past two months.
She is well cared for in a very clean and pleasant environment.
Her room is large with lots of light and direct access to the garden area.
The staff are friendly and always helpful.
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Review from John P (Cousin of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We haven't seen this home that often because we live in South Wales. My cousin is so happy in there, she did not want to go into a care home but she is so happy and contented, everything we see is done in such a professional way.
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Review from M G (Son of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feel confident that my father is well looked after at this care home.
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Review from John R (Brother of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was in Calway House just short of three and a half years. She received loving care and attention right up to her passing when she had a nurse/carer on either side of her bed.


While reception area, lounges, dining rooms have all been redecorated, attention should be focussed on re-decorating

of residents room as and when they become vacant.
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Review from F D (Friend of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by Calway House and the care I have observed.
The surroundings are lovely, a nice communal garden, pleasant private bedrooms with great facilities and a team of carers and nurses delivering excellent person-centred care.
The residents appear very well supported and taken
care of in all respects.
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Review from T T (Friend of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good end of life care. The staff team prevented hospital admission for my friend for the last 2 years. Our family are grateful for the care.
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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Calway House is calculated as follows: ( (135 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 176 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.815 Points relating to the number of positive Reviews for Calway House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 15 Positive Reviews ÷ 18.4 = 0.815
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.

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