Calway House

Calway Road, Taunton TA1 3EQ
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9.8 93 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £2380
  • Self-Funded Residential Dementia Care: £1750 – £2380
  • Self-Funded Nursing Care: £1750 – £2380
  • Self-Funded Nursing Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Residential Care: £1750 – £2380
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2380

Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Harvey (Business Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Calway House Reviews (93)

9.8

Calway House has a Review Score of 9.8 (9.756) out of 10, based on 18 reviews in the last 2 years.
Over all time Calway House has 93 reviews.

Overall Experience
  • 65
  • 26
  • 2
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Date Published
  • 93
  • 7
  • 10
  • 18
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Reviewer Connection to Calway House
  • 28
  • 14
  • 10
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 93, showing 21-40
Review from David S (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such caring people - very people-centred. Looked after Mum's needs with dignity and respect.
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Review from Vickie H (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Calway House Care Home for four years. She loved her room and when she contracted Covid and had to move from Spruce to Laurel, which has more nursing care, the staff again were so good and kind in helping her with the move and settling in. I cannot praise the whole team at
Calway enough, the staff always encouraged Mum to join in activities and when it came to end-of-life care, not only were they so caring and kind to Mum, they were a huge support to me. I would highly recommend Calway for the care given and the wonderful staff, I will miss them all.
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Review from Peter H (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother went into Sycamore wing about a year ago as her dementia advanced and her care needs accelerated. We needed somewhere safe, caring and secure (as she had managed to escape from a previous care home and was found by a member of the public wandering along a busy road).
My experience of Calway
House Care Home was a good one. Mum's room was clean, airy and light and opened onto an enclosed garden. Whenever I visited, usually unannounced, the staff were always welcoming and never intrusive. Mum always appeared well cared for and was obviously happy there, particularly within the care of Sycamore. Unfortunately, two falls after she ended up in hospital. We were however able to get her home for end-of-life care in December. The staff on Maple gave me a room for two nights so that I could join my family as we gathered around Mum's bed as her struggle with dementia ended. Many staff came to say goodbye to Mum, many of whom obviously had a real affection for her. Thank you Calway.
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Review from Georgina M (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walked in the door there was a welcome by the staff. Carers were very caring and approachable. Senior staff kept you informed of any problems. The activities team arranged daily a wide range for everyone to join in. End-of-life care was performed with dignity and by very caring staff
who made mum comfortable and sat with her when no one was visiting. Would recommend Calway for the care given and pleasant staff.
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Review from Dorothy H (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following the unexpected death of my mother, I had to rapidly find suitable dementia care home for Dad. Calway House staff proved excellent in sensitively assessing Dad's needs and ensuring efficient and swift admission to the home. Dad's dementia means he cannot easily suggest or request what he would
like to do and never has any recall of what he has done. The staff have gently tuned into Dad's interests and abilities and engaged him in a wide range of enrichment activities. He is happy at Calway House, and his entire bearing and demeanour exhibit the high quality of care he is receiving. I am delighted with Calway House.
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Review from Robert H (Friend of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner's Mum was admitted to Calway House from hospital for rehab care. The care staff have been very supportive to both my partner and her Mum ensuring she had all her needs addressed and she remained comfortable in her last few days. In addition, my partner was supported and cared for throughout
her mum's stay (to the end and beyond).
I would like to express my heartfelt thanks for the help and support given throughout her stay. It was very much appreciated. Special thanks to all staff in Sycamore.
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Review from K S (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I could no longer cope with dads needs I started looking for a care home, luckily I was given the name and number of Calway House by a friend. Calway staff helped dad and me through the last chapter of dads life. Calway staff went above and beyond to help us even at the sad end of dads life the
staff on Maple wing were kind professional and above all personal, they made dads last days feel like he was surrounded by friendship and care and gave dad the dignity everyone of us would like to have at the end of our lives. Thank you, Calway.
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Review from Ian V (Friend of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Calway House Care Home over the last fourteen months has been positive in every aspect. Care and respect, prompt communication if Calway had any concerns and always ready to help. Care given to my friend was exceptional. A real family atmosphere. Clean, caring, considerate and very
reassuring.
Thank you to everyone at Calway House.
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Review from Penny G (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father went into Calway House Care Home in July 2019. They were given two adjacent rooms - a sitting room and a bedroom. My father passed away in May 2020 and Mum remained at Calway House until she passed on 14.06.2022. The staff went above and beyond to ensure their comfort and well-being
at all times. My sister and myself were given access to a room to allow us to be close to Mum for five days prior to her death. Words cannot express how grateful we are for this.
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Review from I H (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has stayed at several homes over the years as her dementia progressed and Calway House Care Home has without a doubt been the best. It has been a great comfort to know that she was in such good care. I also appreciated the phone calls from Calway House to inform me of any change in her condition
or medical treatments. My brother and I are extremely grateful for the love and care extended to my mother.
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Review from Rachel N (Sister-in-law of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law first came to Calway House Care Home spending a day a week in the day centre, which he really enjoyed and gave my sister a break. He then had weekly respite and finally became a permanent resident. It was distressing to see such a clever man's deterioration but he was always treated
with respect and care. He felt secure and was well looked after. The management staff went out of their way to help us. They were so sensitive and never made us feel that we were a trouble. Thank you everyone - we will miss you.
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Review from Erica H (Wife of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received was outstanding - both in the day centre and recently as a resident.
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Review from K R (Son of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good standard of care and respect shown. Helpful attitude of all staff.
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Review from Josie C (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not had a moment's worry since Dad has been in Calway House Care Home (two years ago). He is looked after with genuine love and deep care. His needs are carefully considered and every effort is made to meet them. The food is consistently very good indeed and he says it is 'just like home''. (Mum
was an excellent cook!). The nursing side is monitored and I am always confident that Dad has the best of medical care. Attention to detail in all the important areas is well attended to.
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Review from Erin F (Daughter of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to Calway House in April 2021 suffering from severe dementia. Throughout his stay there the staff have been exceptional. The level of care provided to their residents is outstanding. Every time I visited, the residents were enjoying time in the communal areas along with the staff, rather
than being stuck in their rooms. Sadly my father passed away a few weeks ago. The way the staff handled this was with the utmost dignity and respect. I will forever be grateful to them for the care and kindness they showed him during his final months, weeks, days, and hours. Knowing he was being so well looked after was a great comfort during an extremely difficult time. I cannot recommend this care home enough.
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Review from Kathryn E (Wife of Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not want my husband to go into a care home but eventually, he was not safe at home. I cannot praise the staff and managers of Calway House Care Home enough.
At all times we were both treated with care, love, understanding and respect during difficult times including Covid.
If I have to go into
care I hope it is somewhere like Calway.
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Review from Meryken T (Daughter of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Calway House Care Home for a few months now and is incredibly settled and content. The rooms are warm and homely, the staff are wonderful and she absolutely loves the food. We couldn't be happier and have felt incredibly well supported in a difficult time. Thank you!
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Review from A H (Respite Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place to come for care, building itself and good particular. Would recommend it to anyone to be able to look after themselves.
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Review from Nick H (Son of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mother to Calway House Care Home back in October. She has settled in remarkably well due, in no small part, to the professional care and attention of the amazing staff. All the anxiety that she experienced at her previous care home has simply not reoccured at Calway House.
A warm, caring
and clean environment.
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Review from R F (Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean, very friendly and all the staff are wonderful.
Made to feel at home in pleasant surroundings.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Calway House is calculated as follows: ( (167 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.978 Points relating to the number of positive Reviews for Calway House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Calway House to verify any information. View our terms and conditions. Calway House has an Enhanced Service - more info.