Calway House

Calway Road, Taunton TA1 3EQ
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9.8 93 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £2380
  • Self-Funded Residential Dementia Care: £1750 – £2380
  • Self-Funded Nursing Care: £1750 – £2380
  • Self-Funded Nursing Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Residential Care: £1750 – £2380
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2380

Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Harvey (Business Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Calway House Reviews (93)

9.8

Calway House has a Review Score of 9.8 (9.756) out of 10, based on 18 reviews in the last 2 years.
Over all time Calway House has 93 reviews.

Overall Experience
  • 65
  • 26
  • 2
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Date Published
  • 93
  • 7
  • 10
  • 18
  • 75
Reviewer Connection to Calway House
  • 28
  • 14
  • 10
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 93, showing 81-93
Review from A C (Friend of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely new building. The rest is just being updated. Problems with car parking. Staff are very friendly and approachable. Tension within activities staff.
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Review from Janet M (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Calway House is well run by the manager. As with all care homes, more staff would help. It would also be better if staff spent a little more time chatting with residents instead of form filling on the computer. The staff now look very unprofessional not in uniform and hard to recognise for residents.
Car parking is an issue and rooms need repainting, especially as the new block shows them up!
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Review from C N (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a wonderful facility. Very homely with staff who are very caring and attentive.
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Review from Adrian H (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Calway House is a well run, caring nursing home that has been my Mothers home for five years. She has been treated with respect and dignity by the excellent staff and the home is light and airy with good facilities.
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Review from Susan H (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has resided at Calway House for 3 1/2 years (residential care). Over Christmas, her health deteriorated quickly and dramatically. The staff were kind and supportive, making the transition to nursing seamless. They looked after the whole family in a kindly, professional manner which was greatly
appreciated.
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Review from Karen B (Daughter-in-law of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most importantly staff are kind and thoughtful. The dignity of residents is considered at all times. Special activities are consistently on offer for dementia patients if appropriate and their interests and abilities are properly taken into account. Food is good, with efforts made to provide favourite
items and drinking is well monitored. Staff try to provide a homely atmosphere and encourage residents to input and offer an opinion.
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Review from A T (Nephew of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Auntie always seems well cared for and the staff are very friendly and approachable.
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Review from Kenneth B (Husband of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very early days but first impressions are good. There is a prompt response when help is called. Staff are attentive and considerate. They come up with their own initiatives to make life easier. There is a positive attitude to any comments or suggestions.
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Review from Carlo L (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always very clean and tidy and the staff are very helpful under difficult circumstances with my mum.
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Review from Jenny C (Niece of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved into Calway House in September 2015 and my aunty in January 2016. It was important that they were able to stay together. My aunty has dementia and is in the secure unit but my uncle can visit her whenever he wants to. They are very well cared for and are both happy. They have lovely en-suite
rooms. The food is very good. My uncle joins in the activities that are organised.
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Review from John M (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Calway House nursing wing two and a half years ago. In that time Calway House has nursed her back to being able to live a far better standard of life than before. She requires a sodium drop every other night, its this level of nursing care, that enables her to enjoy her family who
visit regularly. The staff, management, nurses and especially the health car assistants make it as homely as possible also the activity staff arrange numerous things to provide stimulation including trips out. On top of everything the hairdresser (in house ) keeps them looking good.
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Review from Letitia E (Daughter of Resident) published on 31 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Calway House for 16 and a half years, first in the Residential wing and for the last 20 months in the Nursing wing. Both she and I have had the most wonderful relationship with all the staff, admin, nurses, carers and cleaners alike, and the care, warmth and understanding they have
all showed us throughout has been exemplary. My mother died peacefully on 28th January in the best possible place she could be at the end of her life. I cannot thank the staff enough. I never had a moment's concern over her care and would recommend the home to anyone.
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Review from Virginia M (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Coming into a care home was not a wanted or expected situation and the idea distressed the whole family, we were very pleasantly surprised at our experience so far. My father has been treated with dignity and care, encouraged to maintain normal life and we have been made very welcome.
We have had one
concern with one weekend but when our concerns were raised the manager addressed it and replied immediately. Virtually all the staff are excellent and those that are not stand out massively.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Calway House is calculated as follows: ( (167 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.978 Points relating to the number of positive Reviews for Calway House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.

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