Calway House

Calway Road, Taunton TA1 3EQ
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9.8 93 Reviews
  • Calway House, Taunton
Calway House has a strong community reputation for residential care and, since opening, has been rebuilt as a larger, modern home in order to support more people.

Care workers support an active lifestyle and clients are welcome to personalise their surroundings. Residential rooms are arranged in groups of 15, with each group having access to its own living and dining areas.

Staff keep up-to-date with each individual's care needs and are trained in dementia care, for which there is a dedicated 'Petals' dementia care suite. The home has also achieved Platinum status under the Gold Standard Framework for palliative care (2017).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £2380
  • Self-Funded Residential Dementia Care: £1750 – £2380
  • Self-Funded Nursing Care: £1750 – £2380
  • Self-Funded Nursing Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Residential Care: £1750 – £2380
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Care: £1750 – £2380
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2380

Calway House fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Calway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sue Harvey (Business Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (92)
  • Single Rooms with Ensuite Wet Room (92)

Calway House Reviews (93)

9.8

Calway House has a Review Score of 9.8 (9.756) out of 10, based on 18 reviews in the last 2 years.
Over all time Calway House has 93 reviews.

Overall Experience
  • 65
  • 26
  • 2
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Date Published
  • 93
  • 7
  • 10
  • 18
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Reviewer Connection to Calway House
  • 28
  • 14
  • 10
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 93, showing 41-60
Review from Heather L (Private Carer of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After visiting a few care/nursing homes I can honestly hand on heart say this is the best.
The cleanliness is outstanding. It's like a five-star hotel. Modern lounge, spacious rooms. Great helpful and friendly staff. Always smiling. The best.
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Review from Gloria W (Niece of Resident) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought my first visit after a long spell away (because of the virus) would be uncomfortable but not so. I was greeted with a big smile and happy chatter by everyone. Thanks.
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Review from U C (Mother of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely place. The staff are friendly and helpful and most importantly my daughter is happy here.
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Review from Larry F (Husband of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came into Calway House on the 24 March, I first visited her on the 26 March, where I was instantly struck how well she responded to the staff and they to her. The whole of the time she was here, the staff gave out an amazing amount of empathy and care. It seemed to me, their professionalism
was tempered by humanity, caring and respect. For all of this, I will be extremely grateful.
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Review from Edward C (Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to be here and receiving the support I need. The staff are friendly and kind.
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Review from Laurence F (Husband of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted into Calway House on the 24th of March for approx 4-weeks. I was impressed with many aspects of Calway from the quality of the room to the sensitive way and the professional manner the staff responded to me, but especially my wife.
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Review from T S (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has been refurbished and is clean, modern and attractive. On the whole, the staff are very polite, considerate and helpful. The food is good quality and appealing and includes occasional complimentary wine. Visiting, technology and maintenance are well-managed and efficient. It seems a little
understaffed, and there don't appear to be activities going on, although this may be because it is a nursing wing and group activities are hard to establish. More personal entertainment would be good as my mum hasn't been engaged in any activities.
Reply from Somerset Care, Somerset Care at Calway House

Thank you for taking the time to leave feedback for Calway House. We are pleased to hear your positive comments about the home and its facilities. All of our residents, including those receiving specialist nursing care, are invited to take part in a range of daily activities, however we fully respect that some may, on occasion, prefer to spend quiet time in their room instead. It was good to discuss our activities programme with you this week, and talk about activities that your mum might particularly like to engage with. We look forward to supporting your mum to become more involved in community life at Calway House.
Best regards,
Somerset Care

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Review from S H (Sister of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really nice atmosphere.
Very friendly and helpful staff.
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Review from N H (Daughter-in-law of Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very happy with the care that our relative received especially towards the end of life. She was well cared for and loved by the whole team.
We were very grateful for the extra mile the team went over the last few months during the lockdown. They did their best to give us access via Skype and
garden visits when allowed. This must be a very difficult time for them. Thank you.
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Review from A H (Son of Resident) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff seem fantastic, very helpful, making mine and my sister's life easier knowing mum is in great care.
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Review from Simon H (Son of Resident) published on 30 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my mother's time at Calway before her death, she was always treated with care and dignity by all. The staff were always helpful to us as relatives and always took the time to help us and answer our many questions. Even under pressure and stress both my mother and our family were always treated
respectfully by the staff. Thank you Calway staff for being there when we needed you.
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Review from R F (Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A good experience under difficult conditions.
I liked the early settle time of 6 pm.
Most personal attention was good - better than others.
I was not especially affected by the lockdown period so did not worry me really.
I did manage to sleep very well, this was a big plus for me.
Some of the
food (mostly lunchtime) was excellent, some very nice. The facilities in the home were very good.
No desk to write at - just as well, I think!
Reply from Rachel King, Marketing & PR Manager at Calway House

Thank you for taking the time to review Calway House.

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Review from A S (Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment I have had is first-class, which I appreciate and wish to thank you all.
Reply from Rachel King, Marketing & PR Manager at Calway House

Thank you for taking the time to review Calway House, we appreciate your kind comments.

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Review from M T (Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved into Calway House on 15/01/2019 - the best that my daughter could find. Found it to be good as it has been mostly all the time. Through the virus problems during April, it has kept given the best service it has been possible to give. The carers do the best they can, and I know they are smiling
even if I cannot see them!
Carry on improving!
Reply from Rachel King, Marketing & PR Manager at Calway House

Thank you for your lovely words about Calway House.

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Review from A F (Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a well-kept residence and garden.
Reply from Rachel King, Marketing & PR Manager at Calway House

Thank you very much for your kind review; it is appreciated.

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Review from P E (Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time I have been here, I have had no complaints. The staff are always ready to help, and this food is very good.
Reply from Rachel King, Marketing & PR Manager at Calway House

Thank you for taking the time to review Calway House, we appreciate it.

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Review from Alan K (Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came to Calway House after treatment in hospital. I am alone most of the time but I am used to that. The staff is friendly and efficient at what they do. Calls for assistance are sometimes not answered very quickly but I suppose being busy I should expect that. Generally, there is not much room for
complaint.
Reply from Rachel King, Marketing & PR Manager at Calway House

Thank you for taking the time to review Calway House. Thank you for your kind comments about our staff, and I would encourage you to discuss any concerns with the manager, who would be happy to look into it further.

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Review from Pam W (Next of Kin) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad I chose Calway House to care for my elderly friend for whom I am appointee and next of kin. The staff are very helpful and caring and treat the residents with dignity and respect. The facilities and activities are excellent and my friend has blossomed since living there as her physical
and mental health are greatly improved.
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Review from J M (Husband of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable and warm. Food good and adequate with sufficient hot water. My wife has now been inCalway for over 18 months and she is in a safe, comfortable, and warm place with attentive staff to provide for her needs.
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Review from James L (Husband of Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife went into Calway House this month and we were only able to see her once before it was closed, due to the present virus problem. She was given a nice room in the dementia wing and we were made most welcome by all the staff. Since the shut down we had messages and photos sent by the staff to keep
us informed and she looks very happy there and we could not wish for a better place for her to be.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Calway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Calway House is calculated as follows: ( (167 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.978 Points relating to the number of positive Reviews for Calway House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sue

Sue Harvey

Job Title: Registered Manager

I like to think of Calway House as being like a little village community. Every resident is a valued member of our community and every resident milestone is a collective cause for celebration. Whether it’s a 99th birthday, Mother’s Day or Christmas, we mark every special occasion together.


I absolutely love working in care – and I’ve often said that I will never retire from this job, I will just move in to Calway House as a resident!


This role has given me the opportunity to make a real difference – I can ensure that all of our residents have a brilliant quality of life, and support and motivate the staff to create a really happy home for those in our care. Old certainly doesn’t mean past it, and pandemic or no pandemic, I get to help Calway House residents live their lives to the full.

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