Orchard House Nursing Home

126 Whitehouse Common Road, Sutton Coldfield B75 6DS
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9.8 25 Reviews
  • Orchard House Nursing Home, Sutton Coldfield
Orchard House Nursing home is situated in Sutton Coldfield, Birmingham. The team provide Nursing Care, Palliative Care, Day Care and Respite Care for elderly residents who may require help and support with their health and social care needs.

Orchard House Nursing Home is located in a quiet residential area; however it provides easy access to all public transport services. The bedrooms vary in size and are bright and airy. Residents are welcome to bring some of their own furnishings to make the room feel more like home. They offer a secure but homely environment that ensures that all residents’ health and social well being are promoted.

Orchard House place residents at the centre of everything they do. “Care with Kindness” is the best way to describe Orchard House and their core service objective is to give residents the opportunity to enjoy a positive and quality life experience during their stay. They recognise each resident's individual values and beliefs to be of the utmost importance in planning and delivering Person Centered Care (PCC). PCC essentially recognises every individual resident as unique and it takes a holistic approach in meeting the residents’ health and social care needs incorporating Namaste, which is a programme based around the mind, body and soul. The residents themselves, as well as their families, are actively involved in this process. They use residents’ prevailing abilities and strengths positively in order for them to lead as much of an independent life as possible. The dedicated team ensures that these objectives are met at all times.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Orchard House (Midlands) Ltd

Person in charge

  • Sheela Varughese (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Orchard House Nursing Home Reviews (25)

9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.831) out of 10, based on 14 reviews in the last 2 years.
Over all time Orchard House Nursing Home has 25 reviews.

Overall Experience
  • 22
  • 3
  • 0
  • 0
  • 0
Date Published
  • 25
  • 2
  • 3
  • 14
  • 11
Reviewer Connection to Orchard House Nursing Home
  • 12
  • 4
  • 3
  • 3
  • 2
  • 1
Total of 25, showing 21-25
Review from L T (Son of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving palliative care at Orchard House. The staff have looked after her very well. They treat her as though she is family. Despite the staff having an extremely difficult job, they always make time for Mum and me. Ove the last few years, Mum has been in a few care homes and I can honestly
say that she is so much happier here. I would definitely recommend Orchard House.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words, it is a pleasure to look after your Mum.

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Review from Matthew C (Son of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff of this home are exceptional. The care and love shown to my father, mother in law and now my mother is very moving and we value it enormously. We have never seen anything but kind and attentive focus on their needs from the management, nursing staff, carers, cleaners and catering
staff; the entire team has a caring ethos. The food looks tasty and nutritious and all physical needs are monitored and met effectively. The Namaste philosophy ensures that the individual is treated with the utmost respect and that carers focus on their spiritual needs. The staff and management there really are the best of people and we are genuinely privileged to know them. I would have no hesitation in recommending this home to any family; their relatives will be safe and beautifully cared for.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you very much for your kind words, it is a pleasure to be able to look after your family.

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Review from David (Husband of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife was taken there for what was to be her final weeks, she passed away at the end of November. The care and service she had while she was there cannot be faulted it was comforting to know that in her final days she could not have been at a better place. I would certainly highly recommend this home.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you for your kind words. She will be sadly missed by all staff.

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Review from Angela P (Daughter of Resident) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff of this care home enough. My mother, unfortunately, has recently died, but the nursing care she received at Orchard House was excellent. The care of myself and my sister in mum's final days was also beyond what I expected. Nothing was too much for them, and they were also very
friendly and kind. Friends of mums who phoned to ask after her also were impressed with the dedication of the staff. Mum was a very independent person who did not want to go into care, but her failing health meant that it was necessary. Despite her initial feelings, mum settled in and came to have genuine affection for the carers who looked after her. Anyone who has a relative looking for a nursing home for their loved one could not do better than this excellent establishment.
Reply from Matilda Dwyer, Manager at Orchard House Nursing Home

Thank you very much for your kind words, it was a pleasure to look after your mother. She will be missed by all the staff at Orchard House Nursing Home.

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Review from Vicky P (Granddaughter of Resident) published on 15 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I couldn't be more appreciative of the diligence and care shown by staff to my grandmother who was a resident at the home. She died peacefully at the home, in accordance with her wishes and was provided with excellent care by all the staff but in particular two RN1s and a Senior Carer who looked after
her so well. They were so sensitive in their treatment of her and us when we spent her last few days with her and couldn't have been more thoughtful.
Care homes get an awful lot of bad press sometimes and they deserve to be recognised for the great work they do.
Thank you so much for making my grandmother feel so comfortable and safe over the past few years but particularly over the last few days.
You made a difficult time that much easier for us all.
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  • Treated with Dignity
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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Orchard House Nursing Home is calculated as follows: ( (138 Excellents x 5) + (28 Goods x 4) ) ÷ 166 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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