Sunrise of Edgbaston, Birmingham, West Midlands
Sunrise of Edgbaston, Birmingham, West Midlands
Sunrise of Edgbaston, Birmingham, West Midlands

Sunrise of Edgbaston is set in the heart of Birmingham's prestigious Edgbaston district - famous for its test cricket ground - the community is one of premier providers of high-quality residential, nursing and dementia care to Birmingham and the wider West Midlands area. Step inside and you’ll notice straight away the difference between Sunrise and other providers of nursing care and residential care in the area. Their position also puts them close to the Botanical Gardens and the Symphony Hall all the cultural interests of the UK’s second city are close at hand. You’ll find Sunrise of Edgbaston between Hagley Road and Bristol Road with excellent links to the M6 and M5 motorways, making it easy for friends and family to visit from anywhere in the country.

Group: Sunrise Senior Living

Person in charge: Heather Butler (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 98 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 72

Shared Rooms: 13

Rooms with ensuite WC: 85

Weekly Charges Guide: , Personal Care Shared (per person) from £725 (These prices are only a guideline, please contact Sunrise of Edgbaston to find out the exact price for your requirements.) (These prices are only a guideline, please contact Sunrise of Edgbaston to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Edgbaston: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Sunrise of Edgbaston has a Review Score of 9.5 (9.477)

The Review Score of 9.5 (maximum of 10) for Sunrise of Edgbaston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Sunrise of Edgbaston in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Sunrise of Edgbaston is calculated as follows: ( (176 Excellents x 5) + (78 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 264 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.867 Points relating to the number of positive Reviews for Sunrise of Edgbaston is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19.6 positive Reviews (98 registered maximum number of service users ÷ 5). 17 Reviews ÷ 19.6 Target = 0.867

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Edgbaston?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Sunrise of Edgbaston

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • more

My experience as Power of Attorney and lifelong friend of the resident has been very positive in the four-plus years she has been at Sunrise. Staff are caring, supportive and informative and keep me fully in the picture of the ongoing process of her vascular dementia.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Marketing, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 07 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families' lives.
The Sunrise of Edgbaston Team

I feel that living here is very nice as I am never alone since my husband died. I have friends visit regularly and they always feel welcome. We have trips in the minibus and they are wonderful. The driver is very good. I really like living here. At night, staff take care of me as they always shut my window.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

I came to visit my nan in August. She was very content in her lovely room. We did a jigsaw together, there was plenty of choice. The home itself was really clean and very well looked after. All the staff members were pleasant and helpful.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Edgbaston Team

We had a tea/coffee in the bistro. Everything around was lovely and clean. All the staff in the home were very friendly and welcoming. Her bedroom was lovely and bright and kept very clean. It was a lovely visit.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

Found carers very nice and helpful. The home was very clean and tidy. Lovely place.

Everyone is really friendly and overall, it is a lovely and happy environment.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 12 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Edgbaston Team.

It was my first time visiting. The activities were very good on reminiscence. All looked like they were having fun. Lunch looked and smelled super. All in all a very happy and positive visit.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 12 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Edgbaston Team.

Nan's room was lovely with pictures of family around. We found the environment clean and tidy. The staff were very friendly.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 12 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Edgbaston Team.

Comfortable, friendly and an interactive environment. The staff are very helpful, kind and caring. Mum loves the carers that attend to her needs and finds the regular day trips exciting and fun.
Some indication of what she gets up to would be appreciated as the nature of her dementia means we never find out how much of the "planned activities" actually happen or involves, mum.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 07 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

Am very satisfied with the home.
The food is excellent.
The staff are wonderful.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team.

Overall very good.
If I needed to, this is where I'd come.

How likely would you be to recommend Sunrise of Edgbaston? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 21 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team.

It is hard living on the other side of the world knowing that Mum is in such a fragile state, both mentally and physically. However, what gives me great comfort is the knowledge that she is being looked after by a dedicated team of professionals who provide a level of care, far beyond my capability, that she desperately needs.
Thank you.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Sunrise of Edgbaston responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

The care Mum receives is excellent. After 4 months in Reminisce Mum looks so much better. The food is excellent, lots of activities and outings a couple of times a week. Dementia residents are encouraged to join in activities downstairs as well and Mum loves the singer/music they have each week. The whole building is spacious and welcoming and feels like home from home with traditional comfortable furnishings and carpets rather than being too modern and clinical. Nothing is too much trouble and they are adaptable and flexible. I am encouraged to phone or visit whenever I like and can take Mum on outings anytime. A lot of Reminisce staff seem to have been there a good few years and tell me they view residents as 'family'. They are experienced, kind, caring and compassionate and seem to have endless patience and reassurance. Not only the Reminisce staff - the administrative staff also are very supportive and take an active interest.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Edgbaston responded to this review on 14 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

Our sister/sister-in-law has been at Sunrise of Edgbaston for 9 months. We are delighted with the care she receives. The staff are kind, courteous and patient with her. They understand her condition of vascular dementia and treat her accordingly. She has integrated well because of the care and friendliness she receives. We are more than satisfied with everything.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Edgbaston responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

It was difficult to find a suitable home from home for my cousin who had lived in a beautiful flat with her mother. After her mother's death, we searched and searched finding every place totally unsuitable.
Then we were told about Sunrise Edgbaston. I had no expectations this time as we looked around but after a tour plus a long conversation with the wonderful manager and head of nursing I knew it was just right, especially as there was no smell as we entered the hallway which we had found in other homes we looked at. My cousin was hard to sway but after a visit and meeting with the manager and nurse, she signed the documents.
Sunrise has been amazing the care, nursing friendliness and food have been faultless. The staff go out of their way to care and spend time listening to my cousin never in a hurry or brush her off. Every concern is shared with me by a phone call and my calls are always returned.
My cousin has improved since entering the home, her demeanour is good.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Edgbaston responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

I have thoroughly enjoyed my career and current involvement at Sunrise.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Edgbaston responded to this review on 28 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

My mother moved to the Reminiscence Unit at Sunrise of Edgbaston on January 3rd 2017. This followed the sudden closure of the care home she was in. It is still early days but so far we are so pleased with the welcome we have all had from the staff, who are unfailingly cheerful, polite and reassuring. The Dementia Community Relations dealt with the clerical and financial side of things efficiently and everything seemed to go really smoothly.
It is such a relief that all the staff on the Reminiscence Unit are trained in dementia care and they are so quiet and gentle with the residents. The unit is calm and peaceful and every effort is made to maintain the dignity of the residents. My mother is starting to settle in her new surroundings and we feel confident that she will be well cared for.
Our aim for her is that she will be "contented" and we think this may be achievable at Sunrise.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Edgbaston responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

Whenever I visit, I am always welcomed by the concierge who knows where my relative is. The cafe area is very good and allows us to sit and talk whilst not interrupting any activity in the lounge or disturb other residents watching TV. I have been impressed with the number of staff always moving about, they all acknowledge my relative by first name and any questions I have, had have been answered or referred to someone else who has answered them.
The restaurant is always bright and well set out for dinner, putting some hotels to shame but giving the residents the feeling of being in a restaurant, not a school dinner hall. The menu is always available on the table and well set out. Staff are available to help if residents have difficulty eating.
The room is very smart, modern and private.
I think Sunrise Edgbaston was an excellent choice for my relative as she receives the care she needs to get throughout the day.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Edgbaston responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Edgbaston Team

It took my parent a couple of days to settle in, but by the end of the two week respite, my parents were looked after wonderfully. They had put on weight, more talkative and generally full of life. It was a pleasure to pick them up. We will be using Sunrise again. The girls were fantastic.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Frequent complaints to the management with regards to the laundry service have resulted in little or no action. There is a definite lack of communication with the management and carers. The carers do their best they can. There is no liaison with the care home and family regarding mothers care and what is happening to her. Mother appears to pay an extortionate amount of money to either sit in her wheelchair asleep or be on "Bed Rest" asleep, she has not been outside of the home since she has been here two years except when family take her to hospital appointments.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Poor

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Good homely surrounding. My only criticism would be not enough staff seem to be around on Saturdays. A long time waiting around to be taken to toilet and to room from dining room, on one occasion recently no alarm call bell on her, it was accidentally sent to laundry on an item of clothing and a replacement wasn't available for several hours. This is bad practice. Your staff work very hard but need extra support.

How likely would you be to recommend Sunrise of Edgbaston? Unlikely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Manager at Sunrise of Edgbaston responded to this review on 12 Apr 2016:

Thank you for taking the time to review Sunrise of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team

very pleasant staff, wonderful surroundings. Rooms are large airy, good natural lighting. If I needed care facilities I would certainly consider here.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Five of us visited our friend to celebrate her birthday, although deteriorating with dementia she is well cared for with kindness and dignity. We had lunch with her which was excellent and very good value for money. The only negative aspect which has happened before is that at the change over of staff period (2-2:20ish), there was a very long wait for the resident to be taken to the toilet which distressed her.

How likely would you be to recommend Sunrise of Edgbaston? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Pauline

Pauline Starrs

Job Title: Assisted Living Co-ordinator

Description:

After qualifying as a state Registered Nurse in 1979 I have spent many years working with seniors, a choice I made early on in my career. I strongly believe that everybody has a right to be treated with dignity and respect and that the care received should be the best we can deliver and be second to none. In my role as Assisted Living Coordinator, I hope to lead by example as well as promote compassion and an understanding that we can all provide an excellent service and show respect for all.

Muss

Muss Ashraf

Job Title: Reminiscence Coordinator

Description:

After 6 years of working my way through the ranks at Sunrise of Edgbaston, I am now the Manager of our dementia care neighborhood. A qualified nurse I am also a Dignity in Dementia Champion and am as dedicated to my residents now as I was when I joined Sunrise, even more so. My aim is to maintain a service that supports people throughout all stages of their dementia journey to enjoy fulfilling lives by ensuring each and every day is happy and contented. My daily goal is to see a smile on my residents faces; I am passionate about providing people living with dementia the best quality of person centred care.

Pauline

Pauline Griffiths

Job Title: Activities Coordinator

Description:

Working at Sunrise to support our residents to lead a full, interesting and meaningful life is a hugely satisfying and rewarding role. To enable them to enjoy activities they may not have tried for years or trigger memories which lead to meaningful discussions can be the greatest part of my job. I have worked in the care field for almost 25 years and still find working with older people a fantastic experience. Getting to know our residents as individuals, their likes and dislikes, learning about their rich and interesting lives is a wonderful privilege.

Jenny

Jenny Billingsley

Job Title: Director of Community Relations

Joined: 2013

Description:

“My role here is to help and support families through their decision in finding the right care for their loved one. What I love about working in Edgbaston is that fantastic family feel we have here in the community, and how as a team we cherish, amongst many other values, our residents dignity, independence and choice. I feel strongly and passionately about the respect we show our Seniors. Sunrise of Edgbaston is a very welcoming community, and I would love to meet you if you or someone you know is starting to think about needing more support and care.”

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Edgbaston