Metchley Manor

5 Church Road, Edgbaston, Birmingham B15 3SH
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9.9 98 Reviews
  • Metchley Manor, Birmingham
Metchley Manor in Edgbaston provides expert care in luxury, rural surroundings. The team offer high-quality residential, dementia and respite care, as well as compassionate end of life care.

Residents can enjoy stylish lounges, a welcoming café and a stunning collection of en-suite bedrooms, including some suitable for couples. The varied activity programme includes outings and exciting events within the home or its beautifully landscaped gardens.

The passionate and dedicated team ensures that all residents’ individual needs and requirements are met. The award-winning Head Chef ensures every day is a fine dining day while the lifestyle team encourage residents to pursue their favourite hobbies and continue to live meaningful lives.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 98 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1099
  • Self-Funded Residential Dementia Care: from £1269

Respite stays are subject to a 20% uplift on the prices shown above.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Metchley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kim-Marie Newton (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006

Room Information

  • Single Rooms (98)
  • Single Rooms with Ensuite Wet Room (98)

Metchley Manor Reviews (98)

9.9

Metchley Manor has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years.
Over all time Metchley Manor has 98 reviews.

Overall Experience
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Date Published
  • 98
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  • 26
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Reviewer Connection to Metchley Manor
  • 31
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Total of 98, showing 21-40
Review from Becky O (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When having to choose a care home for my father we had to do so quickly due to his rapidly declining health. The team immediately set my mind at rest as to how quickly they could accommodate Dad and within a matter of days we were able to move him, initially for respite care, but he is now a permanent
resident. Our experience since Dad has been there has been superb. The staff are incredibly caring not just towards Dad but also us as we’re dealing with his ongoing failing health. We feel he’s getting the right specialist support for his needs and he is being well cared for and staff are proactive in identifying what needs to be addressed as and when his needs arise. On top of that the facilities are excellent and the food is second to none! I would highly recommend Metchley Manor. The peace of mind it has brought us as a family is allowing us to enjoy the time we have left with Dad and we all feel supported and cared for by the wonderful staff who work there.
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Review from Lorraine B (Niece of Resident) published on 11 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is wonderful. My aunt was poorly on arrival, gaining weight with excellent food and care. Staff always interact with residents and identify the activities that suit to each, monthly programme of activities interactive and stimulating. The hygiene of the home and residents is impeccable.
A beautiful coffee area where you can have a full range of drinks/cakes. Meals, what I describe as classy restaurant with diet requirements even linen cloths/serviettes. Visiting recently with relatives from Holland in the private dining room chose from the residents' lunch menu, homemade soup, seafood risotto and dessert, perfect. Her room is beautiful, spacious, tastefully decorated, own bathroom. Care and clinical care are very good and you can always speak to a member of the teams to discuss your loved one, they do what they say they will and action concerns. So happy my aunt is here. If I were to be in a care home, this is where I would want to be, I have not visited anywhere like this.
Reply from Reviews Team at Metchley Manor

Hi Lorraine, thank you very much for taking the time to leave us feedback about your experience. Wonderful to read we are fulfilling all of her needs and that friends and family know how cared for she is. At Metchley Manor, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thanks again.

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Review from Jill J (Daughter of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Metchley Manor Care Home since April 2023. As a family, we knew it was the right thing to move Mum but still, not an easy decision. The director of community relations made the process of getting all the paperwork done as painless as possible. Much easier for us as we have
power of attorney! A welcome information pack would have been useful, including information about meal times, Wi-Fi codes, a bit of a run down about staff members and sample menu, information about the cafe area being help yourself etc. however I do live three hours away and my brother is local so he may have had all that information!
When I visit, Mum is always clean and tidy and all members of staff know her name and chat to her when we are walking around the home.
The dementia coordinator is excellent at keeping in touch with her medical needs and telling us what the doctor has said, medication changes etc.
The home is clean and great, they have a minibus so Mum can still get out and about, walks, meals, theatre etc.
Mum is now safe and well cared for and that is important!
Reply from Samantha Debenham, Reviews Team at Metchley Manor

Thank you so much for your review – we’re so happy to read your lovely comments about Metchley Manor. We do have a welcome folder that we provide to new residents and their families at move-in, but are also here at any time, both before someone joins us as well as once they’re settled in, to answer any queries or respond to any requests or feedback (but we will also look at the possibility of an information pack that we can send over email in future, so everyone can have a digital copy). Thank you again for taking the time to write your review – we’ll be sure to pass your kind words on to the team.

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Review from Estelle R (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We needed to find a home for respite care for my mother as she had had a fall and we were going on a holiday that week. The staff at Metchley Manor were very friendly, helpful and accommodating. Mum has now decided to stay permanently, giving me a lot of reassurance over her care and well-being.
Reply from Gemma Walsh, Reviews Team at Metchley Manor

Hi Estelle, we are very pleased to hear that your experience with us has been a positive one. We are grateful for you taking the time to leave us your feedback. At Metchley Manor we set a high standard for ourselves and are thrilled to see our efforts are appreciated. Thank you for choosing Metchley Manor.

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Review from G S (Friend of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend transferred from a different care home and this was undoubtedly a daunting time for her. However, I was with her as she moved in and any reservations were soon quelled as her welcome could not have been warmer. The building itself is welcoming and you walk into somewhere with the feeling of
a hotel with a lounge, coffee area, large dining room and sweeping staircase.
The member of the management team was very kind, understanding and encouraging and both on that day and since she has spent a lot of time with my friend getting to know her as a person and her needs.
The caregivers are all kind and attentive.
Her room is attractive and, as throughout the building, the standard of cleanliness is good.
The meals - always very important to the residents - are of a very good standard and very well presented in a very spacious dining room. The menu has good choices.
There is a range of activities to choose from and an impressive selection of outings suiting a mixture of tastes.
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Review from Frances A (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Metchley Manor only a couple of weeks ago and from the beginning it has exceeded all our expectations. It’s a beautiful, clean place with a very homely feel and everyone is so caring and kind. Nothing is too much trouble and everyone goes out of their way to help the residents and their
family. Dad regularly joins in with the organised activities and trips and it’s so re-assuring for the family to know that dad is happy and very well cared for. This place is a true gem!
Reply from Reviews Team, Reviews Team at Metchley Manor

Hi Frances, Dad has been great from the moment he arrived. As you've said, he has got stuck into everything, he's made so many friends and is first in line to try new things. We are so pleased he is happy here and living a fulfilled life. At Metchley Manor we pride ourselves on residents feeling at home and happy. Thank you for taking the time to share your positive words.

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Review from Lydia C (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Metchley Manor was excellent as a place for our mother to convalesce for 4 months following a hip break. It was comfortable, caring and with lovely staff and a first class chef. Thank you to everyone.
Reply from Gemma Walsh, Reviews Team at Metchley Manor

Hi Lydia, we are grateful for your honest feedback. We are thrilled your mom enjoyed her recovery here at Metchley Manor. Thank you from all of the team.

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Review from L M (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident on reminiscence for almost 4 years. She is happy and content and has a lovely relationship with the carers. The home is resident centred, looking at activities and things that give purpose, this means Mum is active and living the best quality life possible. If she wants to be
up and about and join in, she can, if she wants to have a day in bed, she can. The staff are great and I have always found them and the manager on her floor very approachable. The 'new' management, since the home changed hands, both on Mum's floor and the home overall are very responsive which is also good and reassuring for a family member. It is a lovely environment and one Mum is clearly happy in, which is so important to us, It would be hard to think of anywhere better for her.
Reply from Gemma Walsh, Reviews Team at Metchley Manor

Hi, thank you very much for taking the time to leave a review. We set a high standard for ourselves so we are very pleased to hear that your experience with us is positive. Resident-centred activity and giving purpose are huge 'must-dos' for us. Thank you once again.

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Review from Suzi M (Niece of Resident) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Metchley Manor exceeded all my expectations of a residential care home. My uncle was a resident for over two years and during that time he particularly enjoyed his trips to the five-star dining room where an award-winning Head Chef conjures up what can only be described as delicious-tasting art on a
plate. I also saw how fond so many of the carers became of my uncle which was lovely to know since I live and work in London and only weekly or fortnightly visits were possible. The high levels of care were outstanding - nothing being too much trouble. Aged 91 when my uncle was dying the levels of care went over and beyond. Spending the last few weeks 'living' temporarily with him, I can never praise the staff highly enough. Little things such as offering aromatherapy and massage at the end of life make a difference. If ever I had needed proof that he had a wonderful 'family' at Metchley, I saw it during these weeks. I cannot recommend Metchley Manor enough.
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Review from M J (Son of Resident) published on 23 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived a full and active life so when we realised she needed care it was not going to be easy to find somewhere that would support her to remain active and busy but that is exactly what Metchley Manor has done.
From the minute we stepped into Metchley Manor's doors, we knew this would be the
right place for Mum.
The staff are compassionate, caring, knowledgeable and professional. They were incredibly supportive as Mum transitioned to the home and provided Mum with first-class care all around.
The comprehensive activities programme that runs seven days a week means Mum is busy and living a full life.
The food and hospitality at Metchley Manor are second to none, and the small touches, like the staff knowing Mum's favourite songs so they can play them on Alexa in the dining room, make the home such a special place. We could not recommend it enough to other families.
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Review from S H (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Metchley Manor since 2017, initially in the assisted living section and then, when her dementia got much worse, in Reminiscence. Being able to keep her in the same place rather than having to find a new home was wonderful, and I wouldn't have wanted to move her anyway. Firstly, it's
a really lovely environment - honestly feels more like a nice hotel rather than a care home in many ways. Secondly, and in many ways more importantly, she is genuinely cared for by staff who believe in what they are doing. She is looked after by the same staff as when she first moved in, and the person who was her main carer in assisted living still goes to visit her in Reminiscence. That's the same staff for six years, and because it is so hard for her to make new memories, that continuity is really important. They are wonderful people, and mum clearly feels safe and happy there. I cannot recommend the place highly enough.
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Review from Christine P (Friend of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly environment and good variety of entertainment for residents. Staff are always extremely helpful and pleasant and always greeted with a smile. From speaking to other residents there they are extremely happy living there. It is a joy to visit Metchley Manor.
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Review from Joanne H (Granddaughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After very intense searches and visiting ten plus local care homes looking for a home for my 90-year-old Grandma to move from her own home two plus hours away. I was incredibly relieved to find Metchley Manor. The home is beautiful, clean, warm, bright and the staff are welcoming, kind, polite, and
care well for my Grandma. There are a variety of activities on offer, to sneakily keep the residents moving and well. The bistro space for meeting families and having a cup of tea or biscuits is lovely. My grandma was a french teacher, and the chef is french so comes and chats with my grandma in french which is so lovely for her. Her mobility and quality of life has significantly improved since she moved into Metchley Manor in August. The difference in other care homes which I viewed for the same cost is incredible. I am so relieved she was able to move in here.
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Review from Linda B (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived a full and active life so when we realised he needed care it was not going to be easy to find somewhere that would embrace his independent character, but that is exactly what Metchley Manor has done. The staff are approachable and keep me up to date with dad's care needs and they treat
him with respect and dignity, going out of their way to make his life as comfortable as possible. My dad is safe, content, well fed and clean, living in a calm and friendly environment. This is everything we hoped for when looking for a care home for dad.
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Review from H P (Niece of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and relaxed environment.
Numerous activities for residents to join in with.
Staff show huge amount of patience with residents and relatives.
Great communication from carers. Highly recommended.
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Review from Mary M (Daughter of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Metchley Manor for a number of years and the overall experience was very positive. The home is in pleasant surroundings and my mother had a lovely room in which she was able to have her own furniture. There is a high standard of cleanliness and the staff are always cheerful
and courteous. They have a concierge available to deal with all incoming enquiries and we found we could always get help and speak to the relevant person. The care team worked extremely hard to support my mother and were always happy to talk to my sister and me. There were frequent activities and occasional trips out in the minibus. The dining room and bistro are both excellent and a private family room is also available to book for family meals. We are grateful to the management and staff team for the high quality of the service provided.
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Review from Steve B (Son of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Metchley Manor, formerly Sunrise of Edgbaston, provides first-class facilities for my mother and the other residents. The home is akin to a 5-star hotel with good food, well-maintained facilities and an extensive programme of activities. The staff are welcoming and friendly and the level of care during
the day is very good. My brothers and I are very pleased that our mother is settling in there.
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Review from S S (Daughter of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have always been very kind and helpful. The range of activities has been good. Inevitably during lockdown activities involving outsiders have been more limited than normal but the staff have done their best to make sure residents still had a good range of activities. The home has taken on board
suggestions of activities. The food always looks inviting. My dad took some time to settle into the home but the staff have always been supportive of him and us as his family. I would have no doubt recommending Metchley to people looking for a high-quality care home with caring and effective staff.
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Review from Helen S (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to praise all the staff at Sunrise for all their wonderful hard work and efforts in caring for my 97-year-old mother these last 4-years and especially throughout the pandemic. My mother has been absolutely brilliantly cared for, and the staff have done so much to keep their home safe.
There have been amazing alterations carried out to allow for indoor Pod visits earlier on with further alterations to the front to allow for outside visits and sympathetic landscaping. It is clear that my mother feels safe, at home and very comfortable with the staff, who are so caring and kind.
The staff were fantastic today when we needed a family visit with our solicitor. They really went out of their way to accommodate us in a Covid safe way, providing a lovely lunch. We were most grateful. They all work so hard and really should receive great recognition and praise for all they do. So, thank you very, very much to all the staff.
Reply from Nick Drinkwater, General Manager at Metchley Manor

Here at Sunrise of Edgbaston, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from Amanda K (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the most difficult decisions I have ever had to make, but the compassion, understanding, knowledge and professionalism of the team at Edgbaston have made this so much easier.


My mum has settled quickly and is happy, and this is down to the amazing staff on the Reminiscence floor. They are

calm, take everything in their stride, and truly understand the needs of their residents.


I cannot find fault with any element of the service provided here from the minute you ring the bell to saying goodbye.


Thank you, everyone, you are all a credit to your organisation.

Reply from Nick Drinkwater, General Manager at Metchley Manor

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the rest of the team here at Sunrise of Edgbaston.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Metchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Metchley Manor is calculated as follows: ( (280 Excellents x 5) + (30 Goods x 4) ) ÷ 310 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Metchley Manor is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Kim-Marie Newton

Kim-Marie Newton Newton

Job Title: General Manager

I have almost 20 years experience of working in health and social care. I’ve worked for the Care Quality Commission, and as a Care Coordinator, Home Support Officer and General Manager. I hold a Bachelor’s degree in Health & Social Care and have a Level 5 Diploma in Leadership & Management. I am a dementia pioneer and a mentor in mental health.


Prior to joining Metchley Manor, I was a regional support manager for a large care provider covering residential dementia, general nursing, palliative care and younger adults with enduring mental health.


I’m passionate about putting residents at the heart of everything we do here at Metchley Manor. For me, it’s all about person-centred care and ensuring every day is special for each person we care for.


I feel very privileged to be able to share my experience with such a great team and to lead the way in delivering exceptional service to residents and their families.

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