Ashgrove Care Home

9 Dudley Wood Road, Netherton, Dudley DY2 0DA
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7.9 68 Reviews
  • Ashgrove Care Home, Dudley
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £800 – £1300
  • Self-Funded Nursing Care: £800 – £1300

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashgrove Care Home Ltd

Person in charge

  • Beverley Murrain (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (57)
Are you the Owner/Manager of Ashgrove Care Home? View your Advertising Options

Ashgrove Care Home Reviews (68)

7.9

Ashgrove Care Home has a Review Score of 7.9 (7.921) out of 10, based on 1 reviews in the last 2 years.
Over all time Ashgrove Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
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Reviewer Connection to Ashgrove Care Home
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Total of 68, showing 1-20
Review from Caroline J (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home and its staff are outstanding, the food is well cooked and always served with a smile, all the carer's are kind and nothing is too much trouble for them, there are nurses on site all day and night who respond quickly to any signs of illness. The rooms aren't huge but very clean and adequate.
My mum was happy, well looked after and well fed.
I can only say thankyou all for taking such good care of my 95yr old mum and should we need more care in the future we will be heading back your way again.
Reply from Beverley Murrain, Registered Manager at Ashgrove Care Home

Thank you for taking the time to review our service, it was a pleasure to provide care and support for your mum.

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Review from Leyton H (Son of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has vascular dementia and is totally dependent on nursing care. She has only upper body mobility and as such is hoisted into and out of beds, chairs etc. That said she always appears to be happy and content with her life. We have experienced other care homes and are very happy with Mom's care. Thank
you to all staff at Ashgrove for the love and care you provide to Mom and to us, her loved ones.
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Review from J W (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our mom moved into Ashgrove in May 2022, we couldn't be happier. From the moment she arrived the care has been exemplary. All staff have been wonderful but I would like to compliment one member of staff who has gone above and beyond what is expected.
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Review from S D (Daughter-in-law of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are helpful and kind.
Caring isn't easy, and I appreciate what is being done for my dear relative.
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Review from Sue E (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Ashgrove Care Home since September last year. In that time she is happier due to mixing with everyone and well looked after and more mobile. I cannot thank you enough.
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Review from Terence H (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring friendly staff, attentive and helpful nursing care and plenty of activities to keep my mom occupied and interactive. Overall, my mom has settled in well and appears to be happy.
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Review from A W (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mom has received good care since arriving here. It's unfortunate due to covid and the possible sale of the home Ashgrove seems to have a lot of agency staff. Obviously, with dementia residents, it's important to have members of staff they can relate to.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashgrove Care Home

l would like to thank you for the positive feedback in relation to the care your mother receives at Ashgrove. We endeavour to do our utmost to support our resident’s holistic needs, and where it is identified that we can improve upon the service we provide we aim to do so. I fully understand that continuity of care is of the utmost importance to our residents, and it’s important to have familiar faces that our residents can relate to. To offer you some assurances, I can confirm that we have recruited all of our care vacancies and no longer utilise care agency, and we have only one remaining night nurse post vacant. This post is currently backfilled by an agency nurse to ensure safe staffing for our residents, and we do always endeavour to have the same nurses as much as possible to gain that continuity of care and consistent staffing approach.

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Review from Philip H (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very happy with the care and support provided for my mother. Good communication from the home to keep me informed, especially during the covid pandemic.
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Review from J W (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been at Ashgrove since last August. Staff are always friendly and helpful, ringing me when mom is not well. Mom is always clean and dressed well, as her dementia is getting worse we have room visits and her room is always clean and tidy. She seems happy there and always has a smile for her
carers.
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Review from Enid H (Wife of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashgrove is an excellent care home.
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Review from Kathleen G (Private Carer of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Striking differences between Ashgrove and the resident's previous home are that she is very clean, relaxed and contented. The staff have taken time to get to know her, her likes/dislikes/hobbies, past life etc. Not once have I seen her anxious or upset. 2 members of staff, in particular, are excellent
with her. The manager is brilliant and runs the home so well. I couldn't be happier knowing she is so well cared for. Thank you.
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Review from Anthony R (Son of Resident) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was made very welcome from the day she moved in. The manager at the time was very friendly, nothing too much trouble, any problems and his door was always open. The manager who is there now is the same, had a good meeting with her and aired our problems with certain staff, she sorted it. All staff
there now are brilliant, nothing too much trouble for them.
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Review from Lee K (Grandson of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashgrove looked after my nan for around 6 months as she was end of life. We as a family have been really happy with the care and attention that my nan and we received up to and after she sadly passed away. My nan was happy there and often told me how nice the staff were.
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Review from Margaret N (Niece of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved into Ashgrove dementia unit in January 2020. I live in Australia so I have had to rely heavily on the staff to keep me informed regarding my aunt's health and care. The staff have gone above and beyond to keep communication open from weekly emails, FaceTime with staff and setting up FaceTime
every week so I can speak to my aunt. I applaud their dedication to their clients and know that my aunt is happy and well cared for. Thank you.
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Review from K M (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring at all times the care my mom received I could not fault. It's all clean and tidy and the food is varied. I could not wish for a better care home for my mom.
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Review from Margaret J (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this home. I say this 'home' because that is exactly what it has become to my mom. Since she has been in Ashgrove, my mom has settled into not being in a 'care' home, but in a home with a new family - carers and friends, and she is very content and happy with the situation.
Having just celebrated her 100th birthday, with the management and carers making it very special for her - as with covid, we, her family couldn't. I couldn't ask for a nicer home for my mom - since she couldn't stay in her own.
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Review from H (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mother was put on an end of life pathway 2 years ago she moved into Ashgrove where they have prolonged her life with their attention to her care package and their caring nature to her needs. The staff are caring and very knowledgeable and take pride in their roles and you can see they see their
job as a vocation.
The facilities and atmosphere here are above and beyond and maintained to a high level. My mother was particularly impressed by the food with home-cooked meals available throughout the day, amazing homemade cakes and treats. Some would say better than a 5-star hotel. Residents have the freedom to choose what they want when they want.
If you are reading this review as you are looking for somewhere to care for a loved one, you couldn’t ask for more and Ashgrove will eliminate those doubts you may be having.
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Review from P H (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy in general. Would like more fresh air weather permitting. Would like to sit outside all day, ha ha.
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Review from R C (Granddaughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy in general. Shame residents aren't getting out in the garden more mostly due to COVID-19.
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Review from S S (Friend of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident now for a few months. She lacked confidence and had lost a lot of weight, she also did not hold a conversation with you. But now she is chatty, holding a conversation with us, putting on weight. The staff are amazing with her and all the other residents, we are pleased
she is being looked after so well. Everyone of the staff are kind and always there to help, with a smile. Cannot fault anything.
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Current Review Score: 7.9 (7.921)

Overview of Review Score

The Review Score of 7.9 (7.921) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Ashgrove Care Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.088 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 1 Positive Reviews ÷ 11.4 = 0.088
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Ashgrove Care Home

What types of Care is Ashgrove Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashgrove Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Ashgrove Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashgrove Care Home to the centre of Dudley?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Basic Service - more info.