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Care Provided by Ashgrove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.
Contact Ashgrove Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Ashgrove Care Home Ltd
- Private Owned
Person in charge
- Beverley Murrain (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (20)
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Ashgrove Care Home Reviews (70)
8.5
Ashgrove Care Home has a Review Score of 8.5 (8.452) out of 10, based on 3 reviews in the last 2 years.
Over all time Ashgrove Care Home has 70 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ashgrove Care Home
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Review from Josephine P (Daughter of Resident) published on 25 March 2026 Submitted via Website•
Overall Experience
My Mum has been resident since November 2025. We were warmly welcomed on the first day, being greeted at the door by staff and immediately being offered refreshments in the lounge, before being settled into her room. The staff are hard working and dedicated to the residents, and are interested in...
My Mum has been resident since November 2025. We were warmly welcomed on the first day, being greeted at the door by staff and immediately being offered refreshments in the lounge, before being settled into her room. The staff are hard working and dedicated to the residents, and are interested in them as people. Nothing is too much trouble. Visitors are welcomed and made to feel comfortable. Staff have words of encouragement for relatives, which I have found comforting, as well as for residents. I feel my Mum is well cared for by committed staff, she is well fed and the care home is kept clean and tidy by an equally dedicated cleaning team, who are also friendly towards residents and visitors. Above all I know that if I cannot get there, I have the confidence and peace of mind that she is well looked after and most importantly, she is safe. Thank you to all the team for your efforts.
↩Reply from Wendy Noons, Acting Home Manager at Ashgrove Care Home
Thank you so much for your review. We are happy that mum has settled in with us and you are happy with the service we provide.
Review from Janet S (Sister-in-law of Resident) published on 23 September 2025 Submitted via Website•
Overall Experience
My first visit today to see my sister in law. I was very impressed by the welcome i received. I was offered some refreshments whilst i waited for her to be bought down, which i thought was very nice of them. It was very clean and the staff seemed very attentive and caring to the residents.
The only...
My first visit today to see my sister in law. I was very impressed by the welcome i received. I was offered some refreshments whilst i waited for her to be bought down, which i thought was very nice of them. It was very clean and the staff seemed very attentive and caring to the residents.
The only slight negative was the phones kept ringing and seemed to go unanswered for some time which could be disturbing to the residents. Apart from that, it seems a very nice place
↩Reply from Beverley Murrain, Registered Manager at Ashgrove Care Home
Thank you so much for your review and feedback. I'm glad you were made to feel welcomed by the staff when you visited and that you are happy with the home and staff overall. Unfortunately, the phones do ring constantly, I think we all dream about them when we are at home! :-) I hope your relative continues to enjoy staying with us.
Review from Caroline J (Daughter of Resident) published on 19 March 2025 Submitted via Website•
Overall Experience
This home and its staff are outstanding, the food is well cooked and always served with a smile, all the carer's are kind and nothing is too much trouble for them, there are nurses on site all day and night who respond quickly to any signs of illness. The rooms aren't huge but very clean and...
This home and its staff are outstanding, the food is well cooked and always served with a smile, all the carer's are kind and nothing is too much trouble for them, there are nurses on site all day and night who respond quickly to any signs of illness. The rooms aren't huge but very clean and adequate. My mum was happy, well looked after and well fed.
I can only say thankyou all for taking such good care of my 95yr old mum and should we need more care in the future we will be heading back your way again.
↩Reply from Beverley Murrain, Registered Manager at Ashgrove Care Home
Thank you for taking the time to review our service, it was a pleasure to provide care and support for your mum.
Review from Leyton H (Son of Resident) published on 28 September 2022 Submitted via Postal Card•
Overall Experience
Mom has vascular dementia and is totally dependent on nursing care. She has only upper body mobility and as such is hoisted into and out of beds, chairs etc. That said she always appears to be happy and content with her life. We have experienced other care homes and are very happy with Mom's care....
Mom has vascular dementia and is totally dependent on nursing care. She has only upper body mobility and as such is hoisted into and out of beds, chairs etc. That said she always appears to be happy and content with her life. We have experienced other care homes and are very happy with Mom's care. Thank you to all staff at Ashgrove for the love and care you provide to Mom and to us, her loved ones.
Review from J W (Son of Resident) published on 18 July 2022 Submitted via Postal Card•
Overall Experience
Since our mom moved into Ashgrove in May 2022, we couldn't be happier. From the moment she arrived the care has been exemplary. All staff have been wonderful but I would like to compliment one member of staff who has gone above and beyond what is expected.
Since our mom moved into Ashgrove in May 2022, we couldn't be happier. From the moment she arrived the care has been exemplary. All staff have been wonderful but I would like to compliment one member of staff who has gone above and beyond what is expected.
Review from S D (Daughter-in-law of Resident) published on 1 July 2022 Submitted via Postal Card•
Overall Experience
Staff are helpful and kind.
Caring isn't easy, and I appreciate what is being done for my dear relative.
Staff are helpful and kind.
Caring isn't easy, and I appreciate what is being done for my dear relative.
Review from Sue E (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card•
Overall Experience
My mother has been at Ashgrove Care Home since September last year. In that time she is happier due to mixing with everyone and well looked after and more mobile. I cannot thank you enough.
My mother has been at Ashgrove Care Home since September last year. In that time she is happier due to mixing with everyone and well looked after and more mobile. I cannot thank you enough.
Review from Terence H (Son of Resident) published on 27 June 2022 Submitted via Postal Card•
Overall Experience
Caring friendly staff, attentive and helpful nursing care and plenty of activities to keep my mom occupied and interactive. Overall, my mom has settled in well and appears to be happy.
Caring friendly staff, attentive and helpful nursing care and plenty of activities to keep my mom occupied and interactive. Overall, my mom has settled in well and appears to be happy.
Review from A W (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card•
Overall Experience
Mom has received good care since arriving here. It's unfortunate due to covid and the possible sale of the home Ashgrove seems to have a lot of agency staff. Obviously, with dementia residents, it's important to have members of staff they can relate to.
Mom has received good care since arriving here. It's unfortunate due to covid and the possible sale of the home Ashgrove seems to have a lot of agency staff. Obviously, with dementia residents, it's important to have members of staff they can relate to.
↩Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashgrove Care Home
l would like to thank you for the positive feedback in relation to the care your mother receives at Ashgrove. We endeavour to do our utmost to support our resident’s holistic needs, and where it is identified that we can improve upon the service we provide we aim to do so. I fully understand that...
l would like to thank you for the positive feedback in relation to the care your mother receives at Ashgrove. We endeavour to do our utmost to support our resident’s holistic needs, and where it is identified that we can improve upon the service we provide we aim to do so. I fully understand that continuity of care is of the utmost importance to our residents, and it’s important to have familiar faces that our residents can relate to. To offer you some assurances, I can confirm that we have recruited all of our care vacancies and no longer utilise care agency, and we have only one remaining night nurse post vacant. This post is currently backfilled by an agency nurse to ensure safe staffing for our residents, and we do always endeavour to have the same nurses as much as possible to gain that continuity of care and consistent staffing approach.
Review from Philip H (Son of Resident) published on 16 July 2021 Submitted via Postal Card•
Overall Experience
Always very happy with the care and support provided for my mother. Good communication from the home to keep me informed, especially during the covid pandemic.
Always very happy with the care and support provided for my mother. Good communication from the home to keep me informed, especially during the covid pandemic.
Review from J W (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card•
Overall Experience
My mom has been at Ashgrove since last August. Staff are always friendly and helpful, ringing me when mom is not well. Mom is always clean and dressed well, as her dementia is getting worse we have room visits and her room is always clean and tidy. She seems happy there and always has a smile for...
My mom has been at Ashgrove since last August. Staff are always friendly and helpful, ringing me when mom is not well. Mom is always clean and dressed well, as her dementia is getting worse we have room visits and her room is always clean and tidy. She seems happy there and always has a smile for her carers.
Review from Enid H (Wife of Resident) published on 26 March 2021 Submitted via Postal Card•
Overall Experience
Ashgrove is an excellent care home.
Ashgrove is an excellent care home.
Review from Kathleen G (Private Carer of Resident) published on 15 March 2021 Submitted via Postal Card•
Overall Experience
Striking differences between Ashgrove and the resident's previous home are that she is very clean, relaxed and contented. The staff have taken time to get to know her, her likes/dislikes/hobbies, past life etc. Not once have I seen her anxious or upset. 2 members of staff, in particular, are...
Striking differences between Ashgrove and the resident's previous home are that she is very clean, relaxed and contented. The staff have taken time to get to know her, her likes/dislikes/hobbies, past life etc. Not once have I seen her anxious or upset. 2 members of staff, in particular, are excellent with her. The manager is brilliant and runs the home so well. I couldn't be happier knowing she is so well cared for. Thank you.
Review from Anthony R (Son of Resident) published on 23 February 2021 Submitted via Postal Card•
Overall Experience
Mom was made very welcome from the day she moved in. The manager at the time was very friendly, nothing too much trouble, any problems and his door was always open. The manager who is there now is the same, had a good meeting with her and aired our problems with certain staff, she sorted it. All...
Mom was made very welcome from the day she moved in. The manager at the time was very friendly, nothing too much trouble, any problems and his door was always open. The manager who is there now is the same, had a good meeting with her and aired our problems with certain staff, she sorted it. All staff there now are brilliant, nothing too much trouble for them.
Review from Lee K (Grandson of Resident) published on 10 February 2021 Submitted via Website•
Overall Experience
Ashgrove looked after my nan for around 6 months as she was end of life. We as a family have been really happy with the care and attention that my nan and we received up to and after she sadly passed away. My nan was happy there and often told me how nice the staff were.
Ashgrove looked after my nan for around 6 months as she was end of life. We as a family have been really happy with the care and attention that my nan and we received up to and after she sadly passed away. My nan was happy there and often told me how nice the staff were.
Review from Margaret N (Niece of Resident) published on 5 January 2021 Submitted via Website•
Overall Experience
My aunt moved into Ashgrove dementia unit in January 2020. I live in Australia so I have had to rely heavily on the staff to keep me informed regarding my aunt's health and care. The staff have gone above and beyond to keep communication open from weekly emails, FaceTime with staff and setting up...
My aunt moved into Ashgrove dementia unit in January 2020. I live in Australia so I have had to rely heavily on the staff to keep me informed regarding my aunt's health and care. The staff have gone above and beyond to keep communication open from weekly emails, FaceTime with staff and setting up FaceTime every week so I can speak to my aunt. I applaud their dedication to their clients and know that my aunt is happy and well cared for. Thank you.
Review from K M (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card•
Overall Experience
The staff are friendly and caring at all times the care my mom received I could not fault. It's all clean and tidy and the food is varied. I could not wish for a better care home for my mom.
The staff are friendly and caring at all times the care my mom received I could not fault. It's all clean and tidy and the food is varied. I could not wish for a better care home for my mom.
Review from Margaret J (Daughter of Resident) published on 9 December 2020 Submitted via Postal Card•
Overall Experience
I can't speak highly enough of this home. I say this 'home' because that is exactly what it has become to my mom. Since she has been in Ashgrove, my mom has settled into not being in a 'care' home, but in a home with a new family - carers and friends, and she is very content and happy with the...
I can't speak highly enough of this home. I say this 'home' because that is exactly what it has become to my mom. Since she has been in Ashgrove, my mom has settled into not being in a 'care' home, but in a home with a new family - carers and friends, and she is very content and happy with the situation. Having just celebrated her 100th birthday, with the management and carers making it very special for her - as with covid, we, her family couldn't. I couldn't ask for a nicer home for my mom - since she couldn't stay in her own.
Review from H (Daughter of Resident) published on 21 October 2020 Submitted via Website•
Overall Experience
After my mother was put on an end of life pathway 2 years ago she moved into Ashgrove where they have prolonged her life with their attention to her care package and their caring nature to her needs. The staff are caring and very knowledgeable and take pride in their roles and you can see they see...
After my mother was put on an end of life pathway 2 years ago she moved into Ashgrove where they have prolonged her life with their attention to her care package and their caring nature to her needs. The staff are caring and very knowledgeable and take pride in their roles and you can see they see their job as a vocation.
The facilities and atmosphere here are above and beyond and maintained to a high level. My mother was particularly impressed by the food with home-cooked meals available throughout the day, amazing homemade cakes and treats. Some would say better than a 5-star hotel. Residents have the freedom to choose what they want when they want.
The facilities and atmosphere here are above and beyond and maintained to a high level. My mother was particularly impressed by the food with home-cooked meals available throughout the day, amazing homemade cakes and treats. Some would say better than a 5-star hotel. Residents have the freedom to choose what they want when they want.
If you are reading this review as you are looking for somewhere to care for a loved one, you couldn’t ask for more and Ashgrove will eliminate those doubts you may be having.
Review from P H (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card•
Overall Experience
Happy in general. Would like more fresh air weather permitting. Would like to sit outside all day, ha ha.
Happy in general. Would like more fresh air weather permitting. Would like to sit outside all day, ha ha.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 August 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Ashgrove Care Home.
Upcoming Events
There are no upcoming events for Ashgrove Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ashgrove Care Home.
Accreditations
There are no accreditations posted yet for Ashgrove Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Ashgrove Care Home
What types of Care is Ashgrove Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashgrove Care Home have?
There are 51 Single Rooms.
What are the Facilities & Services at Ashgrove Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashgrove Care Home to the centre of Dudley?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has a Basic Service -what a Basic Service includes.