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Ashgrove Care Home

9 Dudley Wood Road, Netherton, Dudley, West Midlands DY2 0DA
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Ashgrove Care Home, Dudley

Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia Care£1,100 - £1,300£1,195 - £1,350
Nursing Care£1,250 - £1,495£1,250 - £1,495

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashgrove Care Home Ltd
  • Private Owned

Person in charge

  • Beverley Murrain(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (20)
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Ashgrove Care Home Reviews (70)

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8.5

Ashgrove Care Home has a Review Score of 8.5 (8.452) out of 10, based on 3 reviews in the last 2 years. Over all time Ashgrove Care Home has 70 reviews.

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Review from L C (Wife of Resident) published on 15 August 2017 Submitted via Postal Card
Overall Experience
I am very pleased with the care that the home is giving to my husband.
And would highly recommend it to anyone.
The carers and staff are very helpful and friendly.

The meals are excellent and it is very clean and tidy.

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Review from Pauline M (Sister of Resident) published on 31 March 2017 Submitted via Postal Card
Overall Experience

Staff are very efficient, caring, considerate and polite. Nothing is too much trouble and made the care home a home from home and managed to cater for any special needs of patients. Staff mixed together very well with no internal arguments and the home was very well managed.

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Review from L W (Son of Resident) published on 24 March 2017 Submitted via Postal Card
Overall Experience

Friendly caring staff but sometimes too busy to respond during busy times.

Reply from HC-One, Careline Team at Ashgrove Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. We are pleased that you have found the staff at Ashgrove both kind and caring, as a home we aim to give the kindest care and I will inform the staff of your positive comments. As...  

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Review from M T (Son of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience

Excellent care of my mum in respite after a hospital stay. Attentive and friendly staff, really made my mum feel welcome. Also liked how visitors felt accepted and respected. It felt like the staff couldn't do enough for you. I would recommend Ashgrove.

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Review from Mary S (Daughter-in-law of Resident) published on 2 March 2017 Submitted via Postal Card
Overall Experience

My experience of Ashgrove Care Home (The Coppice) was one where I felt my mother in law was being cared for in a loving, kindly way. As her dementia progressed to a state where she was bedridden and could no longer do anything for herself. The staff treated her to the very best of their ability. She was kept clean and the bed linen changed regularly. He room was clean and although my mother in law could no longer communicate with us she was always peaceful when we visited the home. They always made us feel welcome.

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Review from Jayne W (Daughter of Resident) published on 17 August 2016 Submitted via Postal Card
Overall Experience

My mother has had deteriorating health over the past few weeks. This has led to today, when sadly she passed away. The care and compassion over particulary this last week, has been excellent. The care staff, both day and night and nursing have been fantastic. The dignity that they have shown my mother and support they have given me is overwhelming. I cannot thank them enough. My mother has had 4 years living at the home and I can honestly say in her own way she has been happy, content and well cared for, despite being short staffed for the dependency of residents.

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Review from P H (Daughter of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

Ashgrove Care Home are very caring, especially the carers. They really looked after my Mum. She went in the home 7th January and passed away 20th March. She fought really hard. We went every day to see her and you become like a little family. I would recommend the home to others.

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Review from Judith S (Daughter of Resident) published on 28 April 2016 Submitted via Postal Card
Overall Experience
My mother was admitted to Ashgrove for respite care, having neglected herself. The care she received led to her feeling well, being well nourished, and she enjoyed the company of a few residents. As a relative, I was welcomed and able to talk about my mother's needs, care and progress. I was pleased she improved.

I did notice her hair was cared for by the hairdresser and podiatry needs addressed. My worries were for the level of hand hygiene residents are encouraged to reach, because my mother's nails looked dirty at each visit (only 4 since I live away). I worry vision, dental, auditory care/assessments limited. I worry staff limit their attention to some dementia residents, however my mother being easy to care for was always respected.

Reply from HC-One, Careline Team at Ashgrove Care Home
We would like to thank you for your kind comments regarding your mothers stay with us at Ashgrove.
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

The health, wellbeing, safety and happiness of Residents are our top...  

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Review from Brian (Husband of Resident) published on 13 April 2016 Submitted via Postal Card
Overall Experience

I find the home very good. Office and staff very good in all aspects of their work. Make you welcome and keep me informed in my wife's stay there and any incidents if and when they happen. I am happy that my wife is in this home and being looked after well.

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Review from Katherine S (Resident / Service User) published on 24 March 2016 Submitted via Postal Card
Overall Experience

I was at Ashgrove since just before Xmas for a respite stay and the staff have all been great, nothing was too much trouble.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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